Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#11309988February 18, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE INTAKE MANIFOLD BECAME CRACKED AND I HAVE RESEARCHED IT HAS BEEN AN ISSUE FOR MANY CHEVY CRUZE BETTWEEN THE YEARS OF 2011-2014. THE VEHICLE HAS A INCREASED AIR FLOW THE RESULTS IN A POOR AIR TO FUEL MIXTUE INSIDE THE COMBUSTION CHAMBER, ALSO ALLOWS OIL TO BLOWBY. THE ISSUE WITH THE INTAKE HAS CAUSED INCREASED OIL CONSUMPTION/ BURNING, RESULTED IN A LOSS OF POWER UPON FIRST TAKE OFF FROM STOP LIGHT. THIS ISSUE HAS CAUSED THE COMPUTER TO ADJUST THE TIMING MORE THAN THE MANUFACTURER ALLOWED LIMIT WHICH HAS RESULTED IN A BENT VALVE AND BAD TIMING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308676February 12, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
MY SCREEN FOR THE RADIO STARTS TO FLICKER, AND THE ENTIRE CAR SHUTS DOWN. AFTER WAITING FOR 5 OR 10 MINUTES THE CAR POWERS BACK UP AND STARTS. ANOTHER TIME, WHILE I WAS STILL PARKED THE RADIO STARTS TO FLICKER AGAIN. SO I TURN OFF THE CAR, BUT THE KEY IS STUCK IN THE IGNITION AND WHEN YOU TURN THE KEY YOU GET NOTHING. IT DOESN'T START AND YOU GET NO POWER. AFTER WAITING A FEW MINUTES AGAIN THE CAR POWERS UP ON ITS OWN WHILE KEY IS STILL IN THE IGNITION. THIS ALSO HAPPENED ONCE WHILE I WAS DRIVING. LUCKILY I WAS JUST TAKING OFF, SO I WASN'T GOING VERY FAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306672February 3, 2020
POWER TRAIN
A/C OFF DUE TO HIGH ENGINE TEMP WARNING ON THE DASH. TRIED RESETTING ECU, DIDN'T WORK. NO CHECK ENGINE LIGHT ON. CHANGED BOTH COOLANT SENSORS AND STILL BROKEN. REPLACED OLD BROKEN THERMOSTAT WITH A NEW FACTORY SENSOR, AND 4 MONTHS LATER IT'S ALREADY BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302101January 26, 2020
UNKNOWN OR OTHER
THE PLASTIC GEAR THAT RUNS THE DEFROSTER BROKE AND WE CAN'T SEE TO DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300992January 21, 2020
ELECTRICAL SYSTEM
IN 2018 CODE P2099 WAS FIXED ON MY 2013 CHEVY CRUZE AND NOW THE CODE IS POPPING UP AGAIN IT'S ONLY BEEN A YEAR AND A HALF AND THE PART WAS FIXED BY THE CHEVY DEALER SHIP IT'S WAS BRAND NEW, SO WHY DO I NEED ANOTHER PLEASE CONTACT ME CONCERNING THIS MATTER THANKS @ [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299656January 16, 2020
ELECTRICAL SYSTEM
CAR LOSES ELECTRICAL . RADIO DISPLAY GOES BLANK. SIGNAL LIGHT USE BECOMES VERY QUIET. KEY BECOMES STUCK IN IGNITION CANNOT BE REMOVED. WITH KEY ON MODE HEAR CLICKING SOUND. NO ELECTRICAL ACTIVITY JUST SOUND. AFTER ABOUT 10 MINUTES CAR COMES BACK TO LIFE. ON OCCASION I GET DISPLAYS ON DASH TELLING ME TO OPEN AND CLOSE DRIVER WINDOW. CAR CAN DIE ANYWHERE. PULLED INTO GAS PUMPS SHUTOFF PULLED OUT KEY. AFTER GETTING GAS PUT KEY INTO IGNITION WENT TO TURN ON KEY BECAME STUCK AND THEIR WAS NO ELECTRICAL ACTIVITY. PUTTING KEY IN ON MODE I HEARD FAST CLICKING BUT NOTHING ELSE. AFTER TEN MINUTES IT'S LIKE THE CAR TURNED ON. I HAD TO TURN THE KEY A COUPLE TIMES BEFORE THE ENGINE CAME ON. I GET VARIOUS DISPLAY NOTICES LIKE THE ONE I ATTACHED. OR I GET STABIL TRAK DISPLAY. THIS HAS HAPPENED SEVERAL TIMES. IT TAKES POWER STEERING AND I AM UNABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298865January 12, 2020
UNKNOWN OR OTHER
TOOK CAR IN FOR OVERHEATING AFTER HAVING HI TEMP WORNING COME ON. CHECKED COOLANT LEVELS IT WAS LOW. DEAL REPARED CAR PER RECALL. UNFORTUNITLY MOTOR WAS DAMAGED DO TO OVER HEATING. DEALER RETURNED CAR WITH BAD MOTOR AFTER TESTING FOR HIDROCARBONS. CHARGED ME $800 EVEN WITH RECALL PARTS PROVIDED. CAR IS STILL UNDRIVABLE DO TO WATERPUMP LEAK. WHERE DO I GO FROM HERE? LEMON LAW? DEALER WORK NOT PREFORMED? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287751December 8, 2019
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
CHEVY CRUZE 2013 LTZ TURBO, I HAVE THE PAPERWORK STATING IT IS TURBO. I TOOK IT TO A DEALERSHIPS BECAUSE CHECK ENGINE LIGHT CAME ON. I WAS TOLD IT WAS FINE. THEY CLEARED EVERYTHING. I HAVE BEEN TOLD DIFFERENT THINGS WHETHER IT HAS TURBO OR NOT. THE TURBO WAS SUPPOSEDLY CHECKED SEVERAL TIMES SINCE I BOUGHT IT. THE MECHANIC AT DEALERSHIP SAID IT DID NOT HAVE TURBO. I ASKED THE HEAD MECHANIC TO DRIVE THE CAR WITH ME IN IT. HE DID, THE HEAD MECHANIC CONVINCED ME IT HAD TURBO AND IT WAS WORKING FINE, I SAID IT DOESN'T ACT LIKE IT TO ME, HE SAID THIS IS ALL ITS GOT AND THAT'S IT, THE CAR IS FINE. THE HEAD MECHANIC SAID IT WAS FINE, I SAID SOMETHING IS NOT RIGHT, HE CONVINCED EVERYTHING WAS AND TO PUSH THE CLEAR BUTTON WHEN IT WOULD BE AND IT WOULD BE FINE. THIS HAPPENED BETWEEN 2014 AND 2018 THIS HAS HAPPENED OVER THE YEARS. I WAS TOLD TO BASICALLY TOUCH THE CLEAR BUTTON. CODES STARTED TO POP UP; IT STARTED WITH THE WINDOW. I WAS TOLD TO HIT CLEAR BUTTON WHEN THIS HAPPENS, SO I DID. THEN CHECK ENGINE CODES POP UP ON DASH SAYING: ROLE WINDOW DOWN AND BACK UP, CHECK TRANSMISSION, KEY REMOTE NOT DETECTED, START WITH REMOTE START, CHECK AIR BAGS, IT HAS DONE THIS OFF AND ON FOR A SEVERAL YEARS, OFF AND ON . NOW THIS WEEK IT GOT REALLY BAD TO THE POINT THE CAR JUST SHUTS OFF, THEN IT WILL NOT START, UNTIL I TOUCH THE CLEAR BUTTON OR I HAVE TO UNHOOK THE BATTERY OTHERWISE THE DASH WILL NOT TURN OFF AND I CAN'T START IT. I TOOK IT TO HAVE CODES CHECKED AND MASS FLOW SENSOR , THEN IT SAID VAPOR CANISTER PURGE VALVE THEN MAP SENSOR, I REPLACED ALL, THE CAR STILL ACTS THE SAME. CODES STILL APPEAR ON DASH. START THE CAR IT SEEMS OK, THEN YOU DRIVE IT AND THE ENGINE JUST SHUTS OFF AND CODES START TO APPEAR AGAIN. SHOULD THIS BE CHECKED INTO. I CAN'T FIND RECORDS, I WILL TRY, BUT I CAN TELL YOU DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287794December 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I BOUGHT MY CAR FROM A USED CAR LOT IN MARCH. AFTER ABOUT 2 WEEKS, I STARTED HAVING ISSUES WITH THE CRUISE CONTROL, AFTER A FEW MONTHS, THE CRUISE SWITCH HAD TO BE REPLACED BECAUSE IT STOPPED WORKING ALL TOGETHER. DURING THE TIME I'VE HAD THE VEHICLE, I'VE HAD TO REPLACE THE THERMOSTAT CONTROL, AS WELL AS A COIL IN THE ENGINE. FOR THE PAST 2-3 MONTHS OR SO, I'LL BE DRIVING DOWN THE HIGHWAY AND THE SERVICE STABILITY TRACK WILL SHOW UP, WITH THE TRACTION CONTROL AND THE CHECK ENGINE LIGHT BLINKING. MY CAR WONT LET ME SPEED UP, AND IT WILL SLOWLY SLOW DOWN. IF I HAVE MY CRUISE ON WHEN THIS HAPPENS, THE CAR'S RPM WILL SHOOT UP IN AN ATTEMPT TO GET BACK TO THE SPEED I HAD IT SET AT. AFTER ABOUT A MINUTE WITH THE LIGHTS ON, THE CHECK ENGINE LIGHT WILL STOP BLINKING AND THE CAR WILL GO BACK TO NORMAL (THE TRACTION LIGHT WONT TURN OFF UNTIL I TURN OFF THE CAR). I HAVE TAKEN MY CAR TO MY MECHANIC, AND HIS COMPUTER SHOWS CODE UO100, WHICH IS "LOST COMMUNICATION WITH ENGINE CONTROL MODULE", WHICH IS A VERY GENERAL CODE AND COULD COME FROM ANYWHERE. HE CANNOT FIGURE OUT WHAT IS WRONG WITH IT. THE WIRES SEEM CONNECTED PROPERLY, AND EVERYTHING SEEMS FINE, OTHER THAN THE LIGHT ISSUE. IT HAPPENS WHILE I'M DRIVING DOWN THE HIGHWAY, AT ANY RANDOM MOMENT. IT OCCURS AT LEAST EVERY 3 DAYS, IF NOT EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287025December 5, 2019
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING AND IN MOTION THE VEHICLE SHUTS OFF. AFTER SHUTTING OFF THE ABS MALFUNCTIONS AND THE STEERING MALFUNCTIONS. THIS HAS HAPPENED TWICE NOW, BOTH ON CITY STREETS. ONCE DISABLED THE VEHICLE WILL NOT RESTART ON IT'S OWN; IT DOESN'T EVEN TURN OVER. THE VEHICLE WILL, HOWEVER, RESTART IF JUMP STARTED. THE FIRST OCCURRENCE PRESENTED WITH A CHECK ENGINE LIGHT THAT CODED AS A FAULTY CAM SHAFT SENSOR. THIS WAS REPLACED AND THE CHECK ENGINE LIGHT WENT AWAY. THE SECOND OCCURRENCE PRESENTED WITH NO LIGHTS OR WARNINGS. BOTH THE BATTERY AND ALTERNATOR WERE TESTED AND ARE FUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286472December 2, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, HE HEARD A CLICKING NOISE COMING FROM THE VEHICLE AND IT FAILED TO START WITHOUT WARNING. THE CONTACT HAD TO JUMPSTART THE BATTERY IN ORDER FOR THE VEHICLE TO START AND RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO KLEIN AUTO (111 W MADISON ST, CLINTONVILLE, WI 54929, (715) 823-2135), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT AN ELECTRICAL SYSTEM FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283162December 1, 2019
VISIBILITY/WIPER
THE WINDSHIELD DEFROST DOES NOT WORK LIKE IT IS SUPPOSED TOO. WHEN I PUT IT ON DEFROST AND THE HEAT ON FULL BLAST, IT WILL ONLY HEAT THE PASSENGERS SIDE OF THE VEHICLE AND NOT THE DRIVERS SIDE OF THE VEHICLE WHICH IS A HUGE SAFETY CONCERN. ON THE DRIVER'S SIDE THERE IS COLD AIR COMING OUT OF THE VENTS WHICH PREVENTS THE DRIVERS SIDE OF THE WINDSHIELD TO NOT DEFROST. WHEN I DRIVE, IT ONLY SEEMS TO GET WORST SO I PULL OVER AND TRY TO SCRAPE THE ICE OFF AS BEST AS I CAN SO I CAN PROPERLY SEE. THIS IS A HUGE CONCERN WHEN IT COMES TO UPSTATE NEW YORK WINTERS, ESPECIALLY WHEN WE HAVE ICE STORMS WHICH IS WHEN I FIRST ENCOUNTERED THE ISSUE. IT FAILS TO DEFROST THE INSIDE AND OUTSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE. THIS IS A HUGE SAFETY CONCERN AS IT IMPAIRS VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280412November 15, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE OILS IS LEAKING IS THIS VEHICLE .. AND HOW IT WAS EXPLAINED IS THAT THE OIL IS ALSO LEAKING INTO THE TURBO .. WHICH IS CAUSING OIL TO BASICALLY BE PUSHED OUT INSTEAD OF AIR BEING BROUGHT IN FOR THE CAR TO GO THE CORRECT SPEED AND THE CAR IS UNDRIVEABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279638November 12, 2019
UNKNOWN OR OTHER
THE CAR SEEMS TO HAVE BEEN AFFECTED OF ONE SEVERAL ISSUES THAT HAPPENED EARLY ON IN THE PRODUCTION WITH A COOLANT LEAK SMELL PROBLEM IN THE CABIN, PARTICULARLY EVIDENT WHILE BRAKING TO A STOP. THE SMELL SEEMS TO BE LINKED TO A COOLANT LEAK IN THE HEATER CORE OR IN THE CONNECTIONS OF THE PIPES WITH THE EXCHANGER ITSELF. THIS IS DANGEROUS AS THE FUMES ARE POSSIBLY SLIGHTLY TOXIC AND, MOREOVER, IT INDICATES A LEAKAGE IN AN AREA AFTER THE FIREWALL THAT CAN LEAD TO SCALDING IF IT GETS IN CONTACT WITH A PERSON. EARLIER EVENTS ON THE CAR HAPPENED IN THE INITIAL PRODUCTION OF THE CRUZE AND TYPICALLY QUITE EARLY IN THE MILEAGE, BUT MY CAR SHOWED IT NOW AT 105000 MILES. AN IMPROVEMENT, BUT EVIDENTLY NOT A FULL FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277792November 3, 2019
AIR BAGS
MY SERVICE AIR BAGS SENSOR IS ON AND THE AIRBAGS HAVE TURNED OFF FOR THE PASSENGER SIDE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277508November 1, 2019
ENGINE
THE SENSOR STATED TURN OFF THE AC DUE THE ENGINE TEMPERATURE , THE MOTOR FAN RUNS AS IF THE CAR IS RUNNING HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270604October 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT'S WIFE WAS DRIVING 30 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO MOVE BEFORE SPONTANEOUSLY ACCELERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270116October 22, 2019
AIR BAGS
AIRBAG LIGHTS CAME ON, AIRBAG SENSOR HAS TO BE REPLACED. I PAID OVER $800 AND THE PART HAS BEEN ON ORDER FOR A MONTH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269842October 21, 2019
POWER TRAIN
TRANSMISSION FAILURE AT 70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269480October 18, 2019
AIR BAGS
DROVE TO WORK IN THE MORNING AS USUAL WITH NO CHECK ENGINE LIGHTS, CAR SAT IN THE PARKING DURING THE DAY WENT OUT TO DRIVE HOME AT THE END OF THE DAY AND THE AIR BAG TROUBLE LIGHT IN ON. TOOK CAR THE GM DEALERSHIP TO HAVE THE CODE DIAGNOSED AND DEALERSHIP INFORMS ME THAT THE AIRBAG AND CONNECTING AIRBAG HARNESS WILL NEED TO BE REPLACED DUE TO THE FACT THE AIRBAG WILL NOT RECALIBRATE AND IS NOT COMMUNICATING WITH THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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