Chevrolet Cruze Complaints (2015)

253 consumer complaints on file.

#11039842October 25, 2017
ELECTRICAL SYSTEM
I BOUGHT A 2015 CHEVROLET CRUZE ON NOVEMBER 13, 2105. I HAVE HAD NUMEROUS ELECTRICAL ISSUES STARTING ABOUT ONE MONTH AFTER THE PURCHASE. I HAVE BEEN TO FOUR DEALERSHIPS TO HAVE IT REPAIRED, AND IT COMES BACK WITH NO ISSUES FOR ABOUT TWO TO FOUR WEEKS AND THE NIGHTMARES START OVER AGAIN. THE NEWEST ISSUE IS A SAFETY MATTER. MY CAR DECIDED TO KEEP MY LOCKED INSIDE THE CAR. AFTER MANY ATTEMPTS TO OPEN THE DRIVER DOOR IT FINALLY OPENED. (IN MY OWN DRIVEWAY) LAST WEEK I WAS SITTING SIDEWAYS. IN THE DRIVERS SEAT, WITH THE DRIVER DOOR OPEN AND MY FEET WERE ON THE GROUND. I WAS POSTIONED AS SUCH FOR ABOUT FIVE MINS. ALL OF A SUDDEN I HEARD THE SOUND OF THE DOORS LOCKING, THEN FIVE SWISHING NOISES FOLLOWED BY A DOUBLE LOCK SOUND, IN WHICH ALL FOUR LOCK BUTTONS WENT DOWN. (PARKING LOT AT WORK) THE NEXT DAY PERSON WAS IN THE FRONT PASSENGER SIDE, WITH CAR SHUT OFF, AND SHE HEARD A MUTED LOCK SOUND, THEN A BRIEF HUMMING NOISE, THEN THE CAR MADE THE DOUBLE LOCKING SOUND BUT NONE OF THE BUTTONS WENT DOWN. (AT A GAS STATION) ALL THREE INCIDENTS OCCURED WHILE THE KEYS WERE IN MY HAND, AND IGNITION OFF. THIS IS A SAFETY ISSUE, FOR THE PASSENGERS OF THIS VEHICLE. AS FOR ALL THE DOORS STAYING LOCKED WHILE INSIDE, I'M SO GLAD IT WAS ONLY 84 DEGREES, AND THAT I FINALLY WAS ABLE TO GET OUT OF THE CAR. I HAVE REOPENED MY CASE WITH LEMON LAW AS THIS IS ONE OF THE MANY THINGS THAT OCCUR WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035242October 20, 2017
STRUCTURE:BODY, ENGINE, WHEELS
I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11033368October 14, 2017
SEAT BELTS, UNKNOWN OR OTHER
MY CAR IS OVERHEATING THERE SEEMS TO BE SOME KIND OF LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030724October 1, 2017
UNKNOWN OR OTHER
I HADE MY RIGHT TURN SIGNAL REFLECTOR CAME OFF. WITCH IS SETTING IN THE HEAD LIGHT WITCH COULD DAMAGE THE HEAD LIGHT AND COULD EFFECT THE ABILITY TO SEE IF THE HEAD LIGHT GETS DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023584September 15, 2017
AIR BAGS, STRUCTURE:BODY
MAJOR FRONT AND SIDE IMPACT--NO AIRBAG DEPLOYMENT. ENTERED INTERSECTION PROPERLY AND ANOTHER DRIVER RAN THROUGH RED LIGHT AND HIT THE CAR IN RIGHT FRONT, CRACKING THE WINDSHIELD, AND SPINNING THE CAR AROUND AND HITTING THE RIGHT REAR SIDE, BREAKING THE RIGHT REAR WHEEL OFF AND RESTING ON IT SIDEWAYS. RIGHT FRONT PASSENGER RECEIVED MILD CONCUSSION FROM HITTING HEAD ON RIGHT DOOR GLASS. DRIVER AND PASSENGER HAVE BRUISES. BOTH HAD SEAT AND SHOULDER BELTS ON.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11022549September 10, 2017
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
WHILE DRIVING MY 2015 CHEVROLET CRUZE LT THE RADIO SHUT OFF, LIGHTS FLICKERED, SERVICE ENGINE LIGHT CAME ON, AND OTHER WARNING LIGHTS TEMPORARILY FLICKERED ON AND OFF FOR A FEW SECONDS BEFORE RETURNING BACK TO NORMAL. THIS HAPPENS MULTIPLE TIMES DAILY OFTEN INVOLVING THE POWER STEERING. WHILE TURNING THE VEHICLE, THE RADIO WILL SHUT OFF, LIGHTS WILL FLICKER, AND POWER STEERING WILL COMPLETELY SHUT OFF CAUSING THE STEERING WHEEL TO JERK WHILE IN THE TURNING PROCESSES. THE CAR HAS TROUBLE STARTING OFTEN AND SOMETIMES WILL NOT START. THE BATTERY HAS BEEN TESTED AND IS FINE AS WELL AS THE ALTERNATOR. SOMETIMES THE RADIO WILL SHUT OFF AND NOT COME BACK ON UNTIL THE NEXT DAY EVEN AFTER RESTARTING THE VEHICLE. THE LARGEST AND MOST DANGEROUS ISSUE I HAVE HAD WITH MY VEHICLE IS THE STEERING WHEEL LOCKING UP WHILE TURNING. THE VEHICLE WOULDN'T START ON ONE OCCASION OR EVEN ATTEMPT TO START AND THE KEY WAS LOCKED IN THE IGNITION FOR ABOUT 30 MINUTES BEFORE FINALLY THE LIGHTS ALL CAME BACK ON IN THE CAR AND IT STARTED BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019569August 25, 2017
ENGINE
OUR 2015 CHEVROLET CRUZE STARTED IDLING AT HIGH RPMS, HAD TROUBLE SHIFTING AND THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT IN AND WAS TOLD COULDN'T FIND THE PROBLEM SO THEY RESET THE CODE. IT STARTED AGAIN AFTER ABOUT TWO WEEKS SO WE TOOK IT TO AN INDEPENDENT MECHANIC SHOP. THEY SAID IT WAS THE PCV VALVE AND THAT THEY HAVE SEEN A LOT OF CRUZE' WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014008August 9, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11004720July 12, 2017
ELECTRICAL SYSTEM
BOUGHT USED (12,700 MILES, GM CERTIFIED) ON SATURDAY. CAR STARTED BY ITSELF WHEN PARKED, WITHOUT KEY IN THE IGNITION, ON TUESDAY. NO AUTOMATIC STARTER INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993652June 7, 2017
AIR BAGS
I WAS REAR ENDED ON THE FREEWAY AT A VERY HIGH RATE OF SPEED. I WAS TRAVELING AT 65-70 MPH... THE CAR THAT HIT ME WAS APPROXIMATELY TRAVELING 85-90.. THE IMPACT SENT ME ACROSS THE 2 AND 1 LANE IN TRAFFIC.. NO AIR BAGS DEPLOYED ANYWHERE IN THE VEHICLE. HOWEVER SMOKE FROM THE BAG FILLED THE PASSENGER SPACE AND THE DASH INDICATOR LIGHTS , DISPLAY A DEPLOYMENT HAD TAKEN PLACE. AGAIN NO BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984935May 11, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF EXPLODED. THE CONTACT MENTION THAT THE INTERIOR SLIDE WAS CLOSED AND THERE WAS NO GLASS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980496April 25, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, IT BEGAN TO SPUTTER AND HESITATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979571April 20, 2017
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THE EMERGENCY BRAKE INDICATOR ILLUMINATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE FRONT PASSENGER WHEEL SEIZED. THE DEALER DIAGNOSED THAT THE VEHICLE ENGAGED IN ABS DIAGNOSTIC MODE, WHICH CAUSED A TRANSMISSION FAILURE. THE MASTER CYLINDER WAS REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970046April 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
INSTRUMENT CLUSTER FLICKERS. THEN RADIO GOES OUT. WARNINGS FOR STABLITRACK, CRUISE CONTROL AND ANTILOCK BRAKES. GAUGES GO DOWN. POWER STEERING GOES OUT AND CAR JERKS SUDDENLY. OCCURS REPEATEDLY WHEN THE CAR HAS BEEN OPERATING ABOUT AN HOUR WITH HIGHWAY SPEEDS AROUND 65MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958932March 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958353March 3, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES MALFUNCTIONED AND THE CONTACT CRASHED INTO THE REAR OF A SECOND VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE BRAKE LINES FROM THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK OUT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10955374February 17, 2017
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE CAR TURN OFF ON IT SELF WHEN IM DRIVING, IT ALL READY HAPPEN 5 TIMES ON A ROW, I TOOK THE VEHICLE TO MISSION CHEVROLET AT EL PASO TX, WHERE I BUY THE CAR AT BUT THE GUYS FROM SERVICE CAN'T FIND WHAT ITS WRONG WITH THE CAR, I ALREADY TALK WITH THE SUPERVISOR FROM SERVICE DEPARTMENT AND A GUY FROM GM SO WE CAN TAKE IT TO THE NEXT LEVEL. I ALREADY TOOK THE CAR TO GET FIX 8 TIMES AND THEY CAN'T FIND THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955096February 16, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING & IN STOPPED POSITION AT LIGHT THE RADIO WILL INTERMITTENTLY TURN OFF & BACK ON AT ANY GIVEN MOMENT. I JUST PURCHASED THE VEHICLE NOT EVEN 1 1/2 MOS. AGO. THIS HAS BEEN HAPPENING APPROXIMATELY ONCE OR TWICE EVERY WEEK FOR ABOUT 4 WEEKS NOW.I HAVE TRIED TO LOOK FOR SOME SOLUTION TO THIS & HAVE RESEARCHED BUT THERE HAD BEEN VAGUE INFORMATION OR NO ANSWER AT ALL . I HAVE NOTICED THAT IT HAS BEEN AN ONGOING SITUATION THAT HAD BEEN INDICATED IN HERE BUT HAS THERE'S BEEN ANY RESOLUTION TO THE MATTER? I DON'T THINK I SHOULD HAVE TO BE CONCERNED WITH THIS WHOLE EITHER DRIVING OR AT A STOP LIGHT THAT THE ELECTRICAL SYSTEM WILL GO OUT, IF ANY AT ALL. I HOPE SOME KIND OF RESOLUTION OR RECALL WILL BE DONE FOR THIS, TOO ME, A MAJOR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954033February 11, 2017
UNKNOWN OR OTHER
THE CABIN FIBER IS BAD ON MY VEHICLE IN THE GLOVE BOX FILTER ON MY 2015 CHEVY CRUZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938391December 28, 2016
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, SERVICE BRAKES
POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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