Cadillac Escalade Complaints (2023)

143 consumer complaints on file.

• #11506645February 10, 2023
  EXTERIOR LIGHTING

  System Failed: Back up lights are not working. Safety Concern: Cannot reverse in dark and putting self, family and others in danger. Problem reproduced at dealership: Fred Beans Cadillac in Bucks County Pennsylvania. Dealership Response to problem: They said GM is aware of the issue and it is related to software issue, no ETA of when it will be fixed however telling me it is safe to drive. No warning lamps however do have a blue hour glass in backup camera (not sure if that is related). "Cannot see anything when reversing as no reverse lights are working". Please see picture, driveway lights are on, front headlights are on, but no lights are working for reverse.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11499582December 30, 2022
  UNKNOWN OR OTHER

  I hooked up a 20' car hauler trailer with trailer brakes to my 2023 Cadillac Escalade and proceeded to go on a trip when immediately I received a message on the dash that said, "service trailer brakes" and then proceeded by another message that says "trailer brakes have been disabled". I took the trailer to a trailer shop where they checked all of the wiring, connections and brakes on the new 2023 trailer and they said everything was working perfectly when they hooked up their electrical device to the trailer. They said the problem was with the 2023 Cadillac Escalade internal brake controller. I took the Escalade to Cadillac of South Charlotte on Dec 30, 2022 and they confirmed that there is a problem with the controller and there is no fix. This is consistent to what I have read on the 2021-2022 GM vehicles that have this controller. This is a safety hazard should anyone try to trailer assuming their brakes are working on their trailer and they do not.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11492277November 4, 2022
  UNKNOWN OR OTHER

  The backup camera has no guidelines. GM has a bulletin but no fix and has not issues a recall. Document ID is 6153943. My dealer has told me they cannot do anything. This is a brand new car! Here is link to forum where frustrated owners have discussed the issue: https://www.cadillacforums.com/threads/backup-camera-grid-lines.1124433/ Here is link to youtube video to illustrate the issue: https://www.youtube.com/watch?v=uUYXcroezZE

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0