Cadillac CT6 Complaints (2020)

11 consumer complaints on file.

#11690488September 30, 2025
WHEELS, POWER TRAIN
The vehicle was shifting harshly and my wheels were experiencing lock up while in motion which was very dangerous. I experienced this on the parkway as well as streets and almost had a few accidents due to this problem. I drive my wife and children in this vehicle. Our safety and lives were put at risk. There were no warning lamps to advise of troubles. I also have some computer problems that are supposed to be addressed. Gm dealer has had my car for four months and have tried to replace valve four times and all four times the part they received was defective and unsuccessful. I have made many calls to GM and they are giving me the run around. Now they want to replace the entire transmission but wanted to use aftermarket part which more than likely is also defective. They are having a hard time obtaining a new transmission and also advised me I would be responsible for the cost of this replacement when they get a new transmission. At this point I am not willing to risk mine or my families life by driving this car after they try to replace transmission. I’m also not willing or able to pay for this repair that was no fault of mine. I am not sure how to proceed in getting them to replace entire vehicle but that is the safest option at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673799July 15, 2025
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact stated while driving 65 MPH, the transmission seized, and the vehicle was coasted over to the right side of the roadway while waiting for tow service. A dealer as contacted. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was out of warranty. The contact related the failure to NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667446June 17, 2025
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked before slamming into gear. No warning lights were illuminated. In addition, the contact stated that the transmission was shifting rough. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666008June 10, 2025
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the transmission was shifting hard. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662581May 22, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654171April 11, 2025
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644679February 24, 2025
STRUCTURE:BODY
latelyi have had a problem with my back hatch door opening by it self the problem the last time it happen just before i enter a car wash now ive got a 7800 bill to repair it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396890February 19, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374732November 15, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11374281November 12, 2020
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THERE WAS A BLACK GREASY MATERIAL COMING FROM THE BRAKES AND COVERED THE WHEELS. THE CAUSE OF THE FAILURE WAS DETERMINED IT WAS THE BRAKE SHIELDS . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343046August 3, 2020
SERVICE BRAKES
CAR WAS ACQUIRED IN FEBRUARY AND SCRAPING NOISE IN FRONT BRAKES WAS NOTICED IN MAY. WAITED TO SEE IF THE NOISE WOULD GO AWAY BY ITSELF BUT BECAME LOUDER AND TOOK TO CADILLAC DEALER, MILLER CADILLAC IN ELLICOTT CITY MD TELEPHONE 410-750-1100 ON JULY 30. I WAS TOLD THE MECHANIC COULD HEAR THE NOISE BUT COULD NOT IDENTIFY THE SOURCE. HE CALLED GM AND THEY TOLD HIM THERE WAS TECH BULLETIN #PIC6290C INSTRUCTING THE MECHANIC TO TELL CUSTOMER THE NOISE IS NORMAL DOES NOT AFFECT SAFETY OR RELIABILITY OF THE CAR BUT WOULD NOT TELL THE MECHANIC THE CAUSE OF THE NOISE, WHICH IS GETTING WORSE! HOWEVER THE TECH BULLETIN STATES THE CAUSE WAS DETECTED AND CORRECTED ON OCTOBER 30, 2017! THE ISSUE OBVIOUSLY IS NOT CORRECTED AND IS NOT GOING AWAY. I AM CONCERNED THE CAR IS NOT SAFE TO DRIVE ESPECIALLY SINCE GM WOULD NOT TELL THE TECHNICIAN THE CAUSE SO I CAN MONITOR IT. THE BRAKE NOISE OCCURS ON ALL ROADWAYS WHETHER FAST OR SLOW WHETHER TURNING OR STRAIGHT AS CONFIRMED BY THE LOCAL MECHANIC. WHY WON'T GM INFORM OWNERS AND MECHANIC SO THEY CAN ASSESS THE PROBLEM AND UNDERTSAND THE DRIVING RISK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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