Cadillac ATS Complaints (2013)

161 consumer complaints on file.

#11255814September 16, 2019
AIR BAGS, SERVICE BRAKES, STEERING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251968August 28, 2019
AIR BAGS
MY VEHICLE WAS STATIONARY ON A CITY STREET AND MY WIFE WAS REAR-ENDED AND WAS PUSHED INTO THE CAR IN FRONT OF HER, AND THE AIRBAG NEVER DEPLOYED. THE CAR IS COMPLETELY TOTALED AND A CAR CRASH THIS BAD SHOULD HAVE DEPLOYED THE AIRBAG.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11243211August 12, 2019
POWER TRAIN
2013 ATS AWD 3.6 . VEHICLE STARTED MAKING A HIGH PITCH WHINING SOUND. VEHICLE ONLY HAS 100,203 MILES (MOSTLY HIGHWAY MILES) AND UNDER 5 YEARS AND REAR END DIFFERENTIAL FAILED DEALER ESTIMATED COST $3500 BECAUSE WARRANTEE ENDED AT 5 YEARS OR 70,000. IS THIS RELATED TO POOR WELDS PREVIOUS REPORTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232942July 17, 2019
AIR BAGS, SERVICE BRAKES, STEERING
TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222825June 26, 2019
POWER TRAIN
IMPROPER REAR DIFFERENTIAL RING GEAR WELD. THERE IS A GAP THAT IS NOT PROPERLY SEALED ON REAR DIFFERENTIAL HOUSING THAT CAUSES FLUIDS TO LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219857June 13, 2019
SERVICE BRAKES, POWER TRAIN, WHEELS
FROM 3/2013 TO 3/2019 A 3 YEAR PERIOD I HAVE REPLACED ALL TIRES 3 TIMES DUE TO IRREGULAR WEAR INSIDE, NOW EXPERIENCING ROARING NOISE FROM READ WHEEL. TIRES WERE CONTINUALLY ROTATED DURING REGULAR SERVICES WITH THE REAR PASSENGER TIRE LIGHT ILLUMINATED SHOWING LOW PRESSURE LOW, DEALER WAS ADVISED ON EACH OCCURRENCE PRIOR TO RECEIVING SERVICE . THE TRANSMISSION SHIFT CABLE DISENGAGED ON 8/31/2018 THE DEALER CHARGED ME FOR REPAIRS WHEN THIS WAS PART OF A RECALL PRIOR TO MY OWNING THE CAR, AND WAS NOT AVAILABLE TO ME AT THE TIME OF PURCHASE CARFAX DID NOT DISCLOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207876May 15, 2019
STEERING
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED. IN ADDITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND 'STEERING ASSIST, TAKE CARE' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO PUSH THE VEHICLE TO A SAFE LOCATION. THE CONTACT RESTARTED THE ENGINE AND DROVE HOME SAFELY. THE VEHICLE WAS TAKEN TO MCCURLEY INTEGRITY CADILLAC (1325 NORTH AUTOPLEX WAY, PASCO, WA 99301, (509) 544-6200) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184989March 7, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALERSHIP NUMBER SO YOU CAN GET ALL THE TIMES IT BEEN IN THE SHOP AND ALL THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173191January 30, 2019
EXTERIOR LIGHTING
AUTO-LEVELING HID HEADLIGHTS, ONE OR BOTH DO NOT PROPERLY AIM WHEN CAR IS STARTED AND HEADLAMP GOES THRU ITS SELF-CHECK. APPROX. 50% OF THE TIME A HEADLAMP WILL INITIALIZE AND AIM UP TOWARD THE SKY. IT'S A SAFETY HAZARD TO ONCOMING TRAFFIC AND A HAZARD FOR ME IF THE ROAD IS NOT PROPERLY LIT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171451January 22, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE OEM CADILLAC CUE TOUCH SENSE SCREEN HAD BEEN SHORTING WITH NO WARNING. VICTORY CHEVROLET CADILLAC (1360 AUTO CENTER DR, PETALUMA, CA 94952, (707) 353-5254) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE WARRANTY HAD EXPIRED AND THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144166October 30, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CUE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A SHIRLEY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453. 800-338-4553) WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CUE SYSTEM HAD FAILED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DIRECTED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140593October 16, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CUE SYSTEM IS FROZEN. IT WOULD WORK OK AT TIMES . BUT NOW IT'S FROZEN. RADIO STILL WORKS. BUT WITH VOICE COMMANDS ONLY.!. DEALER ARE WANTING $900 TO $1700 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115815August 5, 2018
UNKNOWN OR OTHER
THE CUE INFOTAINMENT SYSTEM IS STARTING TO FAIL. SEVERAL SELECTIONS I.E. "MEDIA" AND "SCAN" ARE NOT WORKING. THE CLEAR SCREEN COVER HAS STARTED TO CRACK. IT HAS COME TO MY ATTENTION THAT THIS IS A WIDESPREAD PROBLEM TO THE DEGREE THAT THE SYSTEM FAILS TOTALLY SHUTTING DOWN ALL THE MUSIC CAPABILITIES, REAR CAMERA, AND USE OF THE ON STAR NAVIGATION SYSTEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112946July 22, 2018
POWER TRAIN
RELATED TO NHTSA CAMPAIGN NUMBER: 14V338000. ON THE AFTERNOON OF JUNE 16, 2018, MY 2013 CADILLAC ATS STUCK IN NEUTRAL. BACKED OUT OF A PARKING PLACE IN A PARKING GARAGE AND ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND THE SHIFTER STUCK IN NEUTRAL. SHIFTER WOULD MOVE FREELY BUT NOT CHANGE GEARS OUT OF NEUTRAL. THE CAR COULD HAVE ROLLED FORWARD OVER THE EDGE OF THE PARKING GARAGE AND DOWN A HILL WHICH WAS NOT SAFE. I HAD TO APPLY THE PARKING BRAKE AND TURN THE CAR OFF TO KEEP IF FROM ROLLING FORWARD. CALLED FOR A TOW TRUCK. TOW TRUCK DRIVER ARRIVED TO TOW CAR AND RECOGNIZED THE PROBLEM AS A DISCONNECTED SHIFT CABLE. HE WAS ABLE TO RECONNECT THE SHIFT CABLE. ON JUNE 17, DROVE THE CAR TO DEALERSHIP (CLASSIC CADILLAC IN ANNISTON, AL) AND PARKED AT DEALERSHIP FOR DEALER TO INSPECT SHIFT CABLE AND DETERMINE THE CURRENT STATUS. DEALER DETERMINED THE SHIFTER CABLE CONNECTER NEEDED TO BE REPLACED. DEALER REPAIRED THE SHIFTER CABLE BUT SAID IT DID NOT RELATE TO RECALL NUMBER 14V338000. CONTACT GM CUSTOMER SERVICE TO REVIEW THE ISSUE AS IT APPEARED TO RELATE TO THIS RECALL. GM CUSTOMER SERVICE ALSO SAID THE REPAIR WAS NOT COVERED UNDER THIS RECALL. IN READING THE RECALL NOTICE AND THE ISSUE WITH MY CAR, THEY APPEAR RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103007June 21, 2018
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS OFFERED A DISCOUNT TOWARDS THE REPLACEMENT OF THE RADIO. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100538June 8, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL, VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100395June 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE MESSAGE INDICATING THAT THE ENGINE OVERHEATED SUDDENLY DISPLAYED. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (27360 YNEZ RD, TEMECULA, CA) WHERE IT WAS DIAGNOSED THAT THE OVERHEATING WAS DUE TO A FAULTY ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ON A PREVIOUS OCCASION, THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR OVERHEATING AND IT WAS DIAGNOSED THAT THE COOLANT AND OIL WERE LEAKING FROM THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,664.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091371May 2, 2018
ELECTRICAL SYSTEM, STEERING
WARNING LIGHTS & BELLS CAME ON STEARING AND MAJOR SYSTEM FAILURE MUSCLED CAR OFF THE ROAD FRIGHTING, IF EXPRESS WAY WOULD HAVE BEEN A DISASTER! FORTUNATELY ONLY GOING 30 MILES PER TWO LANE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084947April 13, 2018
AIR BAGS, SEAT BELTS, WHEELS
TAKATA RECALL. THERE WAS NEVER A NOTICE SENT OUT ABOUT THE RECALL. REAR WHEEL BROKE AT THE SPOKES WHICH CAUSE FOR THE CAR TO GO INTO A SPIN OUT. DRIVER CURTAIN AIRBAG DEPLOYED BUT NOT INFLATED LIKE THE PASSENGER SIDE. SEAT BELT DID NOT HOLD ME IN SECURELY, IT WAS LOOSE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11073133February 15, 2018
SUSPENSION, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE VEHICLE WAS IDLING ROUGHLY, AND THERE WAS A LEAK IN THE REAR AXLE. IN ADDITION, AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MISFIRE ON CYLINDER THREE. THE DEALER (PENINSULA CHEVROLET, 4 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 275-0933) DIAGNOSED THAT THERE WAS A LOW RATE OF PRESSURE IN CYLINDER FOUR. THE MANUFACTURER HAD BEEN NOTIFIED FOR MONTHS AND WAS UNABLE TO PROVIDE A PERMANENT SOLUTION. THE MANUFACTURER OPTED TO REFUSE A BUY BACK OR TRADE IN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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