BMW X7 Complaints (2021)

44 consumer complaints on file.

• #11472663July 7, 2022
  SERVICE BRAKES

  When applying brakes and releasing the brakes there is a grinding sound. The grinding sound is pronounced when applying the brake and turning the steering wheel at the same time. When I took the vehicle to Checkered flag BMW of Virginia Beach, I was told per BMW engineering it was norm operating characteristic. The Shop Foreman said he had several customers complain about the same problem and duplicated the problem while driving my vehicle. He was the person that showed me the noise was much louder when turning the steering while braking. The report I received from the Service manager named the issue as brake/pad rotor stiction and pad vibration. The invoice stated that the loud noise was not a flaw or defect, but normal operating characteristic. Simply put and 85,000 vehicle grinding noise is okay. I believe there is a problem that will get much worse over time and become a very serious safety issue. So much so that I will take a loss and sell the vehicle.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11465047May 17, 2022
  AIR BAGS

  When moisture gets into the cupholders of a BMW 2021 X7, it leaks into the electrical system for the airbag sensors and seatbelt sensors. This makes them USELESS in an accident. BMW currently has a lawsuit pending against this VERY ISSUE. A small amount of soda spilled in the cupholders by my daughter. It was quickly cleaned and dried- but this caused a leak and lead to the restraint system failure- which renders my airbags in the driver and passenger seats useless- along with the seatbelts. They will NOT work in the event of an accident. This was confirmed by Rick Hendrick BMW Charleston in Charleston, SC. BMW should recall the ACSM and make the area waterproof.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11464104May 10, 2022
  UNKNOWN OR OTHER

  Sunroof randomly exploded while driving in the middle of no where . No impact , no debris , no flying objects around at all

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11447812January 18, 2022
  ENGINE, ELECTRICAL SYSTEM

  I was driving a car with family and all of a sudden we all started smelling a burning smell but we thought it must be from outside. However, in just few seconds the vents started throwing vapors so I stopped the car hoping it may stop if some minor damage. However, the hood started throwing oranges color fumes and by the time we all left the vehicle the entire front hood/engine area started burning. There were no indications of any faults in the car. This was the most shocking incident we had to face with my family where there were two kids of 4 and 9 along with my wife and her parents who are senior citizens.

  Crash:

  No

  Fire:

  Yes

  Injuries:

  0

  Deaths:

  0