Audi Q5 Complaints (2022)

45 consumer complaints on file.

#11551723October 24, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I hit 2 mailboxes and one car back but not warning no emergency brake work. I wonder why my car doesn’t have any safety features it should have
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11542571September 5, 2023
VEHICLE SPEED CONTROL
I was parking my car in a driveway on clear and sunny day. As I put the car into reverse, the engine suddenly accelerated. The car then spun around and moved sideways causing me to crash into the garage along the length of the car on passenger side. The garage was heavily damaged as were two other cars in the garage. I was not injured except for mild bruising and stiffness in neck and shoulders. Air bags did not deploy. My car had to be towed away. Three weeks earlier, the RF ACC sensor/module J428 was repaired by the Audi dealership in New London. It was out of alignment due to collision/damage to right front bumper from hit and run driver in a parking lot in June.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510008March 3, 2023
SERVICE BRAKES
The contact owns a 2022 Audi Q5. The contact stated while driving 65 MPH, the brake failure warning light illuminated. Additionally, the doors locked independently, and the windows independently rolled down. The contact attempted to depress the brake pedal; however, the brake pedal was extremely firm. The contact was able to stop the vehicle on the side of the road and turned off the vehicle. The contact waited for the vehicle to cool down before restarting the vehicle. The vehicle was taken to the dealer to be diagnosed; however, the dealer found no failure with the vehicle. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508204February 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
SEE ATTACHED..................... The attached tell the whole story. When I looked at this car last June, it was the color we wasted. We have looked at so many Audi's, at other dealers, before this, and because of the pandemic they were very short on stock.. My last three SUV's always had all the safety equipment. The issue here is they didn't tell show us the window sticker and it was not a round.us about the missing safety equipment, We have had this vehicle about 6 months and it is VERY UNSAFE to drive. we have had several close calls, due to the missing safety equipment. I tried to get to get Audi America and the dealer to add the missing safety equipment. Including . It is standard on all Premium Plus modeds Side assist (blind spot) Rear cross traffic Adaptive cruise control It's also missing the.....Phone box, Toll module, and Power steering column. I found out later after they emailed the widow sticker that they took off about $1500 from the price of the car. I would be happy today if the added the missing modules, and safety equipment. I would be happy to give them back the amount they they deducted. At my age of 82, I need this equipment, that my other SUV had. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506966February 13, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The Audi Lane assist persistently malfunctions and and cause the vehicle to pull towards the lane lines - and even outside of the lane lines - rather than keeping the vehicle within the lane lines as the system is intended to do. The Lane Assist malfunctions could cause an unintended collision with other vehicles, pedestrians, or other objects. On a winding mountain road, the Lane Assist malfunctions could pull the vehicle over the edge of a steep cliff, which could have catastrophic consequences. It has been at the dealership multiple times, yet the dealer has been unable to repair the defect. The dealer acknowledges that the Lane Assist system does not function properly in at least one other Audi vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506857February 12, 2023
LANE DEPARTURE: WARNING
The Audi Lane Assist system persistently malfunctions and has done so since March 2022. The malfunctions cause the vehicle to pull towards the lane lines - and even outside of the lane lines - rather than keeping the vehicle within the lane lines as the system is intended to do. These Lane Assist malfunctions have occurred on busy highways, winding and narrow mountain roads, and wide lanes - all of which scenarios could cause serious accidents resulting in serious bodily injury or death. The vehicle has been at the dealership multiple times - and for over 36 days - without the defect being repaired. The dealer acknowledges that the Lane Assist system does not function properly in our vehicle and noted that this is not the only vehicle for which this system does not work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505694February 5, 2023
ENGINE
The vehicle’s engine failed and ignited a fire. There is an active safety recall for the engine connecting rod of this vehicle. NHTSA recall number, 22V753. My husband was assigned a loaner vehicle owned by Audi Ontario with an active manufacture safety recall. The dealership was aware of the recall. The recall was not disclosed and the defective vehicle had not been inspected or repaired by Audio Ontario. My husband and my 3 year son were in the defective vehicle on the freeway when it malfunctioned. The engine burst into flames and began to lose function while driving in the carpool lane. The engine ultimately exploded on the side of the freeway with my husband and child nearly escaping with their lives. This incident resulted in both sustaining injuries and trauma. Audi Ontario’s negligence was reckless, dangerous, and displayed a complete disregard for human life. I believe Audi Ontario’s should be thoroughly investigated due to the threat they pose to public safety and recall laws they ignored. Audi Ontario breached their duty to provide a safe vehicle as a loaner, failed to disclose the defective’s vehicle recall or repair status, continuously loaned out an unrepaired recalled vehicle, committed gross negligence resulting in injures, trauma, and child endangerment. The dealer still has not disclosed recall status or repairs of the defective vehicle. I believe the dealer is trying to cover up their negligence and safety violations. It is unknown if the vehicle has been inspected by the manufacture, police, or insurance representatives. Shortly after entering the carpool lane, my husband noticed the “check engine" light come on and the vehicle began to smoke. The engine burst into flames and began to lose function while attempting to exit the freeway. Once parked on the shoulder of the freeway, the vehicle was immediately turned off. Shortly after the engine exploded.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11500373January 5, 2023
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Accident occurred in the parking lot as I was trying to park, sudden unintended acceleration occurred that caused the car to hit the building. Neither front nor back airbags deployed, as well as the automatic emergency break of the collision safety system did not work or activated to stop the car. Both my wife and I were hospitalized. The Auto emergency system of the Audi Q5 is not reliable, and the need for recall.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11499778January 2, 2023
ENGINE
I'm concerned about the engine connecting rod recall. I'm not too faithful of a dealer replacing the engine if that's what needed. If it is and we have problems, I will want a new q5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499087December 27, 2022
ELECTRICAL SYSTEM, ENGINE
I had Recall 22V573 performed in November 2022 (see attached service record), and they found no evidence of metal in the engine. Approximately 1,000 miles later my car stopped working suddenly on the highway while driving 65 miles an hour with no warning, except 30 seconds before when some warnings flashed and back smoke started coming out the back. It was completely inoperable. This is extremely dangerous as someone could have run into me from behind. I had to push the vehicle off the highway, which is also extremely dangerous. Audi Roadside was "not available", and I had to walk to a safe area for a tow truck that took 5 hours. The recall "repair" is not enough. You cannot just look to see if there are metal shavings, and if not, assume the car will not have them in the future. ALL the engines should be replaced unless they can develop a repair for the problem that GUARANTEES this will not happen in the future. Who is to say this won't happen to someone in a year? My car has 9,000 miles and there was no evidence of the metal shavings at 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493881November 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A 2022 Audi Q5 PHEV abruptly stopped and displayed three warning lights on the dashboard (electrical system malfunction, drive system malfunction, and check engine light). Car was unable to move. Had the car abruptly stopped on a highway, a serious accident may have occurred. There were no prior warnings. After restarting the car several times, the malfunction messages disappeared and the check engine light stayed on. The driver drove it less than 5 miles to the dealership after contacting the dealership to provide advance notice of the car’s arrival. On the same day, the dealership said that the check engine light cleared itself and they did not find any codes to diagnose an issue. Without a diagnosis, the dealership cannot state that a similar incident would not occur in the future. After four more days with the car, the dealership maintained that there were no codes to use for a diagnosis (reported only sporadic codes and not hard codes were found) and the car was ready for pickup. The driver will request an inspection by another Audi dealership service center. The driver has also experienced an intermittent hard brake pedal issue with this model. Issue noted at dealership in August, but not replicated and the issue still occurs infrequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492480November 6, 2022
ELECTRICAL SYSTEM
I have had an “open case” with Audi since last April when we purchased this vehicle. 4-5 times, the car has stopped suddenly, showing “electric malfunction” message on the dashboard. It happened again yesterday and I nearly missed being in a very serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491652October 31, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The issues all relate to Audi's "Pre-Sense" system. On several occasions the car has either pulled hard and caused me to swerve - apparently incorrectly sensing that I am veering out of my lane - or has stopped suddenly - apparently incorrectly sensing that I was about to hit (or be hit by) something. These incidents have happened on the freeway, narrow mountain roads and side streets. All of these incidents could have caused serious serious bodily injury or death to persons and/or damage to property. I have been in touch with Audi numerous times and they have been unable to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491026October 26, 2022
ENGINE
There is an open recall (action number 13i5) for this vehicle, and I've scheduled the appointment with the dealership in Morton Grove, Chicago. But they said they don't how much time they can fix the issue, maybe a month or longer if the engine needs to be replaced. And they can't not provide me with a loaner because there is no one available. I contacted the Audi, and they also said they don't know how long will it take to fix the vehicle, which is ridiculous as no ones knows how long will it take to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489189October 13, 2022
UNKNOWN OR OTHER
The horn does not honk unless the engine is running. On the FIRST day I drove my new car, I was waiting in my car for my husband. I was parked. A truck behind me backed up, almost hitting my car. I tried to honk, no horn! I jumped out of my car and screamed. At the same time another man told him to stop. Today woman keep their keys IN THEIR purse to access their cars. If they are in danger, prior to starting their car, an AUDI IS NOT THE CAR TO BE IN. This is dangerous. I have to leave my radio on, or the screen will not work. The decisions on this car need to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481014August 24, 2022
ENGINE, POWER TRAIN
With just 800 miles on the vehicle after only having had it for 3 weeks after purchase, we were on the highway at 11pm at night and the engine started violently shaking to the point that the vehicle was undriveable; the emergency warnings on the dashboard came on, and the more we accelerated the more the vehicle shook. The longer we drove it to get to an emergency exit, the more it started shaking. Within about 30-60 seconds the car became completely undriveable. We were told conflicting things from the Audi service center and their technicians. We were first told that this was a complete engine failure that would need a new engine. We were told cylinder 3 lost pressure and was unresponsive. Then we were told it was just one faulty spring that needed to be replaced, and the vehicle was supposedly fine to run. Simultaneously, and in one-on-one conversations, we were privately told by our Service Adviser Flor Fuentes that she had no confidence that the underlying engine issue was actually fixed, and that she felt the service center got lucky in identifying one temporary patch to the problem that got the engine running again, and that she herself would not feel comfortable getting in this car pregnant or putting a newborn child into this car. We then retained a senior independent Audi service technician to make an assessment of Audi’s repair work, and they found several corners were cut in the process of allegedly fixing the vehicle, not least that Audi did not follow its own test driving protocols before trying to hand it back to us. The independent technician also advised that he could not assure our safety based on the path the dealership took in the alleged repair and the corners cut. We also have a recorded conversation with the head of Audi Service at Audi Central Houston where he acknowledges they didn't follow their own safety checks and standards in the process. I have service center repair records and correspondence but your upload portal is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478614August 10, 2022
TRAILER HITCHES
Factory installed hitch receiver became very loose after only one use. A trailer weighing less than 3500 pounds was towed less than 200 miles. When I removed the hitch from the receiver, I notice the receiver was very loose. I could move it very easily with one hand. This seems to me to be a very serious safety issue. On a longer trip the receiver could have completely detached from the vehicle causing a serious accident. The vehicle is only about three months old and has been used to tow only once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478016August 7, 2022
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
1. When parked on a slight incline, vehicle rolls forward (downhill) AFTER shifting from Park to Reverse. Dealership says this is normal, says car will roll forward up to 10 feel even when transmission is in reverse. Appears to be due to a design defect in the electronic transmission. 2. Windows will not open when outside temps are below 20 degrees. Dealership says they have no solution. This car has a bunch of other problems that Audi won’t address, but the above are clear safety issues. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473878July 14, 2022
ENGINE
HI. I BOUGHT AUDI Q5 2022. IN MARCH 2022. After one month of use suddenly vehicle starting malfunction warning sign show on my dash.so iwent to dealership and they told me that the alternator is not working. so i gave them my vehicle to them for fix and it took 2 weeks to fix that problem. its frustrating for me because its new vehicle. Then after that fix my vehicle show recall message for some semiconductor problem in engine control unit. i already contact audi usa and they did not gave any date for fix. sir i have to go out of state. so how can i go without that fix. i paid $ 62,905.98 for this car and i cant drive with peace of mind. plz help me. i want the audi to repurchase my vehicle. because its not my fault. this recall problem affect my everyday routine. audi usa and there dealership have no answer when they fix that problem. so plz help me resolve this problem thanks..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473456July 11, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car jerks strongly when slightly accelerate on an incline. This jerking happened 2 more times. After 10 minutes driving on highway, car dashboard shown Electrical System: Malfunction and forced immediate exit off highway. We were on road trip and have to disable hybrid system and hoped no more car malfunction for the next 600 miles home. Took car to 2 service dealers and none could find error codes. Similar experience from this user that also took their Q5e to same McDonald Audi Denver https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/2022-q5e-stopped-working-electrical-system-malfunction-1k-miles-3040345/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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