Audi Q5 Complaints (2017)

42 consumer complaints on file.

#11374984November 17, 2020
ENGINE, POWER TRAIN
VEHICLE TRANSMISSION DOWNSHIFTS ABRUPTLY WHEN SLOWING TO A STOP. TRANSMISSION SLAMS INTO EACH GEAR AS YOU SLOW CAUSING AN UNEXPECTED INCREASE IN ENGINE BRAKING. THIS OCCURS REGARDLESS OF DRIVE SELECT MODE (COMFORT, AUTO, OR SPORT). THERE ARE NUMEROUS COMPLAINTS ABOUT THIS BEHAVIOR ACROSS AUDI OWNER FORUMS FOR VEHICLES WITH THE SAME ENGINE AND TRANSMISSION COMBINATION (3.0L SUPERCHARGED V6 MATED TO ZF 8HP TRANSMISSION). ADDITIONALLY, THERE'S A FREQUENT LONG DELAY FOR THE REVERSE CAMERA IMAGE TO DISPLAY ON THE SCREEN WHEN SELECTING REVERSE. IT CAN TAKE UP TO 7-10 SECONDS. IF THERE IS A SOFTWARE UPDATE AVAILABLE, AUDI DEALER ADVISES IT WILL COST MONEY TO HAVE INSTALLED ON THE VEHICLE. AS THIS IS A SAFETY CONCERN I WOULD IMAGINE THE MANUFACTURER WOULD HANDLE AS A TSB, REGARDLESS OF YEAR OR MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325593May 22, 2020
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317684March 12, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308697February 12, 2020
SERVICE BRAKES
FRONT BRAKES APPEAR TO SQUEAK LOUDLY AFTER INITIATION WITH MOISTURE; MORE SERIOUSLY THERE IS CONSIDERABLE LOCKING/SLIDING OF THE BRAKES WHEN ATTEMPTING TO STOP ON SNOW AND ICE -- AT A MORE DANGEROUS DISTANCE THAN OUR OTHER 2 VEHICLES IN SIMILAR SITUATIONS. VEHICLE (2017 Q5) HAS 22K MILES WITH THE ABS SYSTEM/TIRES APPEARING TO BE IN GOOD WORKING ORDER. MY WIFE AND I HAVE USED MULTIPLE STOPPING TECHNIQUES (PUMPING BRAKES, APPLYING SOFT PRESSURE, AND ALSO HARD PRESSURE) WITH THE SAME RESULT: ON 2 OCCASIONS THE VEHICLE ESSENTIALLY LOCKED UP AND SLID 1/2 WAY THROUGH AN INTERSECTION. FORTUNATELY NO PEDESTRIANS/VEHICLES WERE NEARBY. I READ SEVERAL BLOGS REGARDING THIS WITH OTHER OWNERS CITING THE SAME PROBLEMS. THERE APPEARS TO BE VW/AUDI OBSERVANCES REGARDING ISSUES WITH 2018 VEHICLES WITH THE LACK OF EITHER A SUPPLIER-DEFICIENT CALIPER SPRAY/LOOSE BOLT IN THE FRONT BRAKING AREA. WE ARE KINDLY ASKING TO REVIEW THIS SITUATION TO DETERMINE IF OTHERS HAVE REPORTED THE SAME PROBLEM. WE WILL ALSO BE ASKING OUR DEALER TO FULLY INSPECT THE VEHICLE. WE ARE AWARE THAT SNOW/ICE REPRESENT CHALLENGES -- BUT THIS VEHICLE HAS SCARED MY WIFE/I MULTIPLE TIMES BY NOT STOPPING WITHIN A REASONABLE DISTANCE DESPITE THE ADVERSE CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289806December 18, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11210331May 28, 2019
AIR BAGS
TL* THE CONTACT CALLED ON BEHALF ON HER CLIENT WHO OWNED A 2017 AUDI Q5. WHILE DRIVING AT 10-15 MPH, ANOTHER VEHICLE WAS SPEEDING THROUGH A RED LIGHT AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. NO AIR BAGS DEPLOYED AND NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOTALED AND TOWED TO THE TOW YARD. A POLICE REPORT WAS FILED. THE DRIVER RECEIVED MEDICAL ATTENTION ON THE SCENE OF THE CRASH DUE TO A BROKEN STERNUM ALONG WITH OTHER UNKNOWN INJURIES. THE DRIVER HAD AN APPOINTMENT TO SEE A DOCTOR FOR A FOLLOW UP. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11182950March 12, 2019
ENGINE
2017 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE RUN COOLANT PUMP. * LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184821March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144963November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144186October 30, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129913September 17, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (AUDI WESTMONT, 276 E OGDEN AVE, WESTMONT, IL 60559, (630) 537-0310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124583September 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING), WHICH INDICATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT EXPECTED TO BE NOTIFIED WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124390September 4, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT LEASES A 2017 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL RELATED TO THE FUEL PUMP FLANGE. THE VEHICLE WAS TAKEN TO SANTA MONICA AUDI (1020 SANTA MONICA BLVD, SANTA MONICA, CA 90401, (310) 481-8260) WHO STATED THAT THEY COULD NOT ACCEPT THE LEASED VEHICLE BACK BECAUSE IT WAS INCLUDED IN TWO RECALLS AND THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113728July 23, 2018
ENGINE
LETTER TO DEPUTY ADMINISTRATOR KING IN REGARDS TO SAFETY RECALL 19N4- AFTER RUN COOLANT PUMP " WHICH WARNS THAT THE VEHICLE MAY EXPERIENCE A SHORT CIRCUIT AND/OR OVERHEAT AND A STATEMENT NOTING:" THIS RECALL REPAIR IS NOT YET AVAILABLE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109503July 4, 2018
ENGINE, SUSPENSION, WHEELS
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102390June 18, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098684May 29, 2018
UNKNOWN OR OTHER
I AM CONCERNED ABOUT THE LACK OF VIABILITY OF THE DUE TO THE POSITIONING OF THE DRIVERS SIDE MIRROR IN THE AUDI A5 SUV. THE MIRROR IS VERY LARGE AND BLOCKS THE ABILITY TO SEE VEHICLES ON THE LEFT WHEN STOPPED AT A STOP SIGN, ESPECIALLY SML SPORTS CARS OR VEHICLES ON AN ANGLE IF THERE IS A SLIGHT HILL. SMALL PERSONS WILL BE MORE AFFECTED BY THIS THAN OTHERS. I HAVE HAD MANY CLOSE CALLS BECAUSE THE CAR WAS BEHIND THE MIRROR. ALSO THERE IS A BLIND SPOT WHEN USING THE VEHICLE DETECTION SYSTEM ON THE FREEWAY; IF THE APPROACHING VEHICLE IS HALF WAY PARALLEL TO YOU, IE CHANGED LANES CLOSE TO YOU, IT WILL NOT BE DETECTED BY THE SYSTEM, IT ONLY DETECTS VEHICLES APPROACHING A CAR LENGTH BEHIND. I THINK THIS IS A SIGNIFICANT PROBLEM AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092325May 7, 2018
SUSPENSION
WHEN COMING TO A STOP OR ACCELERATING AWAY FROM A STOP THE REAR SUSPENSION MAKING A CLICKING/CLUNKING SOUND FROM BOTH THE RIGHT AND LEFT SIDES OF THE VEHICLE. THE MANUFACTURER HAS LOOKED INTO THE ISSUE 3 TIMES, THE FIRST TWO AGREEING THERE WAS A PROBLEM BUT I THE THIRD VISIT THEY ARE NOW SAYING THE ISSUE IS NORMAL. THE NOISE COMES FROM THE FORWARD REAR SUB-FRAME BUSHING WHICH WERE REPLACED ON 11/13/2017 BUT HAS SINCE RETURNED. THE CONCERN IS THE VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090234April 26, 2018
FUEL/PROPULSION SYSTEM
CHECK ENGINE FUEL SYSTEM ALARM WARNING LIGHT - WITH CAUTION TO DRIVE BELOW 35 MPH AND IMMEDIATELY TO SERVICE CENTER. SERVICE CENTER SAYS THEY FOUND NOTHING WRONG. THEN READ AP REPORT ON FUEL CLOGGING AND FIRES. THIS VEHICLE HAD A PREVIOUS RECALL BUT WE NEVER GOT A WARNING OR LETTER (THEY SENT IT TO AN ADDRESS IN WEST PALM BEACH THAT WE NEVER EVER GAVE THEM OR LIVED AT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030790October 2, 2017
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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