Acura ZDX Complaints (2010)

9 consumer complaints on file.

#11220973June 18, 2019
AIR BAGS, VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNED A 2010 ACURA ZDX. THE CONTACT STATED THAT WHILE IN AN UNDERGROUND PARKING GARAGE ON THE SECOND LEVEL AND ATTEMPTING TO PARK WITH THE BRAKE PEDAL APPLIED, THE VEHICLE UNINTENDED ACCELERATED RAPIDLY CAUSING IT TO CRASH INTO A CEMENT WALL. THE DRIVERS SIDE STEERING WHEEL AIR BAG PARTIALLY DEPLOYED WITH FORCE AS A GRAY SUBSTANCE EMITTED. THE DRIVER SUSTAINED BACK PAINS, NECK PAINS, BURN MARKS TO THE BODY, RIGHT LEG, ARM AND HAND PAINS WHICH REQUIRED FURTHER MEDICAL TREATMENT. THE SUBSTANCE CAUSED PROBLEMS WITH A SORE THROAT. AN INCIDENT REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A DEALER (KING ACURA: 1687 MONTGOMERY HWY, HOOVER, AL 35216, 1-(888) 468-0553) WHERE IT WAS DEEMED AS A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE OWNER WAS WAITING TO DETERMINE A RESPONSE TO INVESTIGATE THE CAUSE OF THE CRASH. IN ADDITION, THE CONTACT MENTIONED THAT PRIOR TO THE CRASH THE ENGINE OIL LOW WARNING LIGHT ILLUMINATED AND AN UNKNOWN RECALL RELATED TO THE FAILURE WAS RECEIVED FOR OIL CONSUMPTION. THE APPROXIMATE FAILURE MILEAGE WAS 112,913.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11063695January 19, 2018
AIR BAGS
TAKATA RECALL. NO OPEN RECALLS ON MY VEHICLE. PRIOR RECALL WORK ON AIR BAGS WAS COMPLETED IN DEC 2016. CURRENTLY WITH NO ONE IN THE PASSENGER SEAT THE AIR BAG LIGHT FOR PASSENGER AIR BAG ACTIVATION IS OFF, MEANING THE AIR BAG IS ACTIVE. I'VE SEEN IT LIGHT UP AS OFF WITH A PASSENGER IN THE PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040632October 27, 2017
AIR BAGS
TAKATA RECALL AIRBAG WENT OFF AFTER A MINOR BUMP BY MY GARAGE DOOR. VEHICLE WAS IN MOTION BUT AT A SLOW SPEED. VEHICLE ONLY HAS LIABILITY COVERAGE AND UNINSURED COVERAGE, SO NO CLAIM WAS FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006539July 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
ACURA IS NOT STANDING BY ITS BRAND WITH THE KNOWN FAULTY ACTIVE DAMPER SYSTEM ON CERTAIN ACURA YEARS/MODELS. ACURA REFUSES TO PAY CLAIMS AGAINST ITS OWN POLICY ON THE TSB RELEASED. MY VEHICLE HAS AN ISSUE WITH THE ACTIVE DAMPERS AND ALL 4 STRUTS NEED REPLACING AT A COST OF ABOUT $4000. ACURA WILL NOT HELP ME STATING THE EXTENDED WARRANTY EXPIRED MAY 8, 2017. HOWEVER THEY INCLUDE VERBIAGE OF 7 YEARS AFTER PURCHASE REGARDLESS OF DATE, MY CAR WAS ORIGINALLY PURCHASED FEB 2011 WELL WITHIN THE 7 YEAR TIME FRAME. AT ANY SPEED GOING OVER BUMPS THE CAR MAKE CLUNKY SOUNDS FRONT AND REAR AND FEELS BOATY, LESS STABLE. THE CONDITION WAS HAPPENING SINCE WINTER, 3 OF 4 STRUTS ARE BLOWN. CAUSING A NEED FOR ALL 4 STRUTS TO BE REPLACED. DIAGNOSED 7/7/2017 BECAUSE I WAS NOT MADE AWARE OF THE EXTENDED WARRANTY AND FIGURED I'D WAIT UNTIL MY NEXT OIL CHANGE TO DRIVE THE 20 MILES TO MY ACURA DEALER. THIS IS A KNOWN ISSUE AND ACURA REFUSES CLAIMS FOR REIMBURSEMENT FOR MOST PEOPLE WITHOUT CAUSE OR JUSTIFICATION. ACURA TREATS THE EXTENDED WARRANTY OF AN ACURA OEM PART KNOWINGLY FAULTY AS A FAVOR TO CUSTOMERS AND NOT A RIGHT TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896951August 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA ZDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896452August 16, 2016
AIR BAGS
WHEN WILL THE AIR BACK RECALL BE REPLACED. I HAVE BEEN DRIVING THE DEFECTED CAR FOR A WHILE SINCE I GOT THE NOTICE THROUGH THE MAIL. CAN YOU ENFORCE THE LAW BY PUTTING A LOT OF PRESSURE ON THE COMPANY. OUR LIFE IS ON THE LINE WHEN WE DRIVE THE CAR.BELOW IS THE FIRST RECALL LETTER DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886150July 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA ZDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V346000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/23/16*LJ UPDATED 10/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809576December 10, 2015
SUSPENSION
THERE HAS BEEN A THUMPING NOISE AND OTHER FORMS OF INSTABILITY. EVER SINCE PURCHASE, THIS CAR HAS APPEARED UNSTABLE AND A BIT WOBBLY, WHEN RUNNING OVER A SMALL POTHOLE OR A SMALL BUMP. BUT I ATTRIBUTED THIS TO ITS HEAVY WEIGHT. THE STRUT ASSEMBLY, A VERY EXPENSIVE COMPONENT IN THIS ELEPHANT OF A CAR LEAKS, AS DO HUNDREDS OF OTHER SUCH CARS, ESPECIALLY EARLIER MDX, WITH WHICH IT SHARES MANY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762153September 8, 2015
UNKNOWN OR OTHER
MY DOOR HANDLE ON FRONT PASSENGER SEAT INSIDE MEDAL PART CAME LOOSE AND CURED UP SHARP EDGES LIKE A KNIFE. THE MEDAL MELTING DANGEROUSELY ROSE UP BY ITSELF . NEVER SEEN ANYTHING LIKE THIS. IT CUT MY MOTHER FINGER YESTERDAY. THANK GOD SHE IS OK IF IT WAS SOMEONE ELSE THEY MAY SUED ME. I CONTACT THE ACURA RELATIONS AND THE DEALERSHIP GARY FORCE ACURA AT 1634 WESTGATE CR. BRENTWWOD TN 37027 TO REPORT THIS INCIDENT. I HOPE MY WARRANTLY STILL COVERED . PLEASE INVESTIGATE THIS SITUATION , IT CAN BE SERIOUSLY BE DANGER TO OTHERS. HELP ME TAKE CARE OF THIS . NEED YOU. NO RECALL
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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