Acura RDX Complaints (2020)

351 consumer complaints on file.

#11634983January 8, 2025
VISIBILITY/WIPER
The rear windshield completely shattered after getting in the vehicle and shutting the drivers side door. The vehicle was off and not in motion. There were no warnings, or other symptoms or any other indicators that this was a faulty windshield. The weather has been below freezing for the last 4 days. The problem has not been confirmed or reproduced nor inspected as this just happened and was unexpected. Thankfully the vehicle was off, however this could have impacted my safety and those around me if I had been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634436January 6, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact stated received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634137January 5, 2025
VISIBILITY/WIPER
My windshield completely shattered while parked out of no where. This could’ve been a huge safety hazard if I was driving or had my children in the car. I am very disappointed to see this is very common for other RDX owners when it is such a hazardous situations for many! This needs to be recalled!! These car are expensive enough to have to deal with this dangerous and expensive issue that isn’t caused by the owner, but a manufacture issues!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633993January 3, 2025
VISIBILITY/WIPER
Car parked outside during work hours, turned car on for 10 minutes to warm up, upon coming back the rear windshield was completely shattered… (used rear defrost button)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633656January 2, 2025
UNKNOWN OR OTHER
Driving on the road my back glass windshield randomly blew out. Upon further investigation seems to be a common issue with this make/model/year. Many other owners of this model have shown this to be a problem for them as well. Refer to Facebook group “Acura Shattered”. Local dealer also said they have had several this had happened to. Very unsafe and very concerning that it will happen again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633706January 2, 2025
UNKNOWN OR OTHER
Shut driver side door and the rear hatch glass shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633362December 31, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura RDX. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear window glass is the component that failed, and it is available for inspection upon request. How was your safety or the safety of others put at risk? The sudden shattering of the rear window glass posed a significant safety risk. Broken glass could have flown into my eyes or injured anyone near the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Acura is aware of this issue as it has been reported by other owners of similar models. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The police have inspected the vehicle following the incidents. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or other symptoms prior to the failure. To provide more context: The first incident occurred during cold, snowy weather, which I initially suspected might be a contributing factor. However, the second incident took place during moderate weather conditions, eliminating extreme temperatures as a possible cause. Both times, the vehicle was stationary while I was inside my workplace, and surveillance footage confirmed that no individuals or external factors were near the vehicle. After researching this issue, I found that other Acura RDX owners, particularly models from 2019-2024, have experienced similar occurrences of rear window glass shattering without cause. Despite this, Acura has not issued a recall or provided guidance on resolving the issue. I urge the NHTSA to investigate this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633194December 30, 2024
FUEL/PROPULSION SYSTEM
I received a notice from Acura that the defective fuel pump replacement parts are now available and I should schedule the free repair with my dealership. When I called my Acura dealer (Chapman Acura) in Tucson, AZ I was told they did not have any parts. When I asked if they could let me know when they would be available, I was informed they did not know when any replacement parts would be available and that I should call back in a few weeks. Chapman Acura is the only Acura dealer in Tucson, AZ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632918December 29, 2024
VISIBILITY/WIPER
Vehicle was parked at a parking spot and all of a sudden there was a loud “POP” and the rear glass started cracking!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632980December 29, 2024
VISIBILITY/WIPER, STRUCTURE:BODY, UNKNOWN OR OTHER
The rear windshield spontaneously smashed while my vehicle was parked in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632915December 28, 2024
UNKNOWN OR OTHER
Rear window shattered while parked inside garage for no apparent reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632594December 27, 2024
VISIBILITY
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked and turned off, it was later discovered that the rear liftgate window had shattered without impact. The cause of the failure was not determined and the window was later replaced by the local Satellite company. Approximately two years later while the vehicle was parked and turned off the failure reoccurred. The cause of the failures was not determined. The manufacturer and local dealer were notified of the failure. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632675December 27, 2024
VISIBILITY/WIPER
Rear windshield spontaneously shattered for the SECOND time in less than 3 years while it was parked in my driveway. There was no external impact or foreign objects that may have caused it. I called an Acura dealership immediately and they acknowledged that this is a known issue with Acura RDXs, but since there’s no recall and my warranty ended, they refused to help fix the issue. Went to a local auto shop and they also pointed out this has been a common issue with Acura RDXs. This is extremely dangerous and unsafe for drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632448December 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632486December 26, 2024
VISIBILITY/WIPER
Rear windshield shattered upon remote starting vehicle and rear defroster turning on. This occurred during winter weather, between 25-30 degrees after the car sat overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632313December 25, 2024
STRUCTURE:BODY, VISIBILITY/WIPER
The rear window shattered on its own!!!. I had it replaced but not all the glass debris could be removed and it is trapped inside the trunk door (lift gate), unreachable, because the way the door was manufactured. The body shop says the entire lift gate needs to be replaced. How is it possible that the customers have the pay for the repairs of this manufacturing defect! Every time I open the lift gate I can hear a lot of glass moving inside. I will never be able to resale this car if this is not fixed. As it stands, many Acura RDX owner have this huge issue!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632352December 25, 2024
UNKNOWN OR OTHER
Rear window shattered with out incident. Car was off and in park. Nothing hit it to cause it to break
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632045December 22, 2024
VISIBILITY/WIPER
Acura 2020RDX. Rear windshield spontaneously shattered. No impact was made. The trunk was opened with button from inside the car. After being open for over a minute, there was a loud pop, the rear windshield had shattered. The car is available to inspect. The broken rear windshield poses a safety hazard because my car is unsecured and my garage door openers could be accessed. No warning lights were given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631787December 20, 2024
UNKNOWN OR OTHER
Rear window shadowed due the defroster. The defroster is making the rear window break. When using the defroster it is making the rear window break into pieces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631641December 19, 2024
VISIBILITY/WIPER
The back window shattered in January of 2024 and again today 12/19/24. Both incidents happened after i started the car in my garage. It was a loud pop and the entire windshield shattered. I wasn't aware that Acura had a technical service bulletin (TSB 22-014). When I called the dealership to explain what happened and that I wasn't aware there was an issue until I saw it the internet and they told me that since the window had already been repaired once and it wasn't the original that they had to have it inspected and I had send pictures before they would tell my if they would pay to replace the part that is causing the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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