Acura RDX Complaints (2021)

118 consumer complaints on file.

#11598342July 2, 2024
STRUCTURE:BODY
The panoramic sunroof makes popping sounds when I drive the car up or down ramps or curbs at angles that twists the chassis. This could potentially break and shatter the glass on top of the driver and passengers or worse dislodge from the mounting bracket and fall into the cabin of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597488June 28, 2024
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596265June 24, 2024
UNKNOWN OR OTHER
I took my 2021 Acura RDX to Pohanka Acura Service, Chantilly, VA 20151 after I noticed broken rear door weather strips on both sides which is very unusual for a new car. Dealer said it is not covered under warranty. Then I got them replaced by paying the full price for this to the dealer. I contacted the corporate HondaUSA for reimbursement for this issue and they said it would not cover under warranty. Even after they replaced the old weather strips with the new ones, I noticed same issue but at other location (weather strips were not attached to the doors at the corner). I took it back to the dealer again to fix and they said they cannot fix it as all RDX have same thing and they showed me some new RDX and I found the same issue in that car also. I am concerned whether these gaps will cause any problem due outside rain, wind, dust etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595398June 19, 2024
AIR BAGS, SEATS
Remedy is available for the recall, but Honda will not fix the recall on my 2 vehicle’s that I own with this open recall. They are saying 2025 maybe. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594354June 14, 2024
UNKNOWN OR OTHER
My sunroof exploded for no reason while traveling at highway speeds. Fortunately my sunshade was closed preventing shattered glass from entering the cabin which could have injured me. Shattered glass also damaged the paint on top of my vehicle which will require repainting. The noise made by the glass exploding startled me and could have caused an accident in addition to the glass that flew off of the vehicle endangering vehicles behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593732June 11, 2024
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590517May 24, 2024
UNKNOWN OR OTHER
Panoramic sunroof has made popping noise when pulling into driveways 4/5 times within 3 weeks of owning vehicle. Have taken to dealer twice and they claim they cant replicate issue. I have recorded this noise during driving and shown to dealer but they refuse to fix. They have knowledge of issue and issued technical service bulletin requiring new sunroof and bolts because the current sunroof bolts and frame can not support its weight when vehicle flexes. Glass is at risk of shattering during vehicle operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584313April 21, 2024
ENGINE, SERVICE BRAKES, POWER TRAIN
While driving on a freeway for about 15 minutes at 65 MPH, the MIL indicator started blinking. The vehicle began to rapidly shake, while the engine power decreased significantly. The engine dramatically went from 65 mph to 35 mph causing a safety hazard while driving on the freeway as we attempted to exit and pull over safely. The vehicle is a 2021 Acura RDX and is driven approximately 10,000 miles per year. All maintenance has been performed in accordance with the manufacturer's schedule. It has not been involved in any collisions or other user risk other than normal driving in accordance with the approved use of the vehicles. Upon trying to restart the vehicle, the vehicle continues to violently shake while in park. Notification lights indicating Brake Failure, AWD failure, Check Emissions System, etc. There were no other indicators that there was an issue with the vehicle prior to this instance on 4/20/2024. In fact, the vehicle was viewed by Cerritos Acura for its regularly schedule service on 4/10/2024 and no issues were identified by the dealer. As far as safety, we were traveling with two young children and the location of the freeway did not have a safe place to pull over. The sudden reduction in speed also put us in risk with surrounding vehicles. This appears to be related to TSB 20-053, however, no communication have been identified or communicated by the dealers to the the owner/operator of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576209March 8, 2024
VISIBILITY/WIPER
Wipers intermittently completely stop working, can last for hours or days. This has happened several times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575921March 7, 2024
UNKNOWN OR OTHER
Sunroof exploded! My wife was driving her Acura RDX on [XXX] in Sunroof exploded! My wife was driving her Acura RDX on [XXX] in Tucson Heading East to Vail Arizona, when she heard a loud pop--I heard it to as I was on the phone with her. My wife noticed a gush of air and cars behind her swerving dangerously as the sunroof glass exploded out spraying glass all over cars following behind her. There was no inclement weather conditions. Nothing impacted the glass, the glass exploded out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575647March 5, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
On 2-10-2024 I was driving the 2021 RDX SH-AWD on I-40W in TN with my daughter in the passenger's seat. It was raining. After about 2 hours of driving, at about 3:00 pm, I took a break at a Rest Area near Buffalo Valley. After ~20-min rest, I restarted the car and tried to merge back onto I-40W. I was accelerating towards the speed limit of 70 m/h, but suddenly, at about 65m/h, I felt the car losing power. I could not speed up anymore: the car did not respond to the gas pedal and the speed dropped to about 40m/h. The orange engine light started to flash on the dashboard. A truck nearly piled on me from behind. Cars and trucks from behind had to switch lanes quickly to avoid collision. I was able to pull over to the shoulder and stopped with my emergency light on. I turned off the engine for about 10 minutes, then I restarted the car again and got back on the road. This time, everything seemed normal, but I was so scared and worried the car might suddenly not respond again. Fortunately, I was able to get home eventually without any additional problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573920February 26, 2024
VISIBILITY/WIPER
The rear glass shattered by itself wild parked. This is an ongoing issue. I know of a few people with the same vehicle as me, same year and all and they had to replace the rear glass a few times. Acura needs do a recall on the 2021 RDX. Thanks God it happened wild the vehicle was parked. If this would have happened on the highway it would have definitively cause some damages to other vehicles or even an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573454February 22, 2024
AIR BAGS, POWER TRAIN, SEATS
This is my second complaint to NHTSA. I purchased my certified pre owned Acura on 01/06/2024 After I added my Acura to my Car Insurance. They notified me and told me that there is an open Recall Associated with my vin number. That recall is for a (seat weight sensor) RECALL # 24v-064000 RECALL DATE 02/01/24 -- REMEDY NOT AVAILABLE. I filed a complaint with NHTSA ID# 11572570. After I filed my first complaint I found another unrepaired recall for my vin number Recall date 02/12/2021 NHTSA # 21v93900 For the power train drive shaft I'm not sure exactly what happened with this specific recall. I also wanted to add to my complaint that since my vehicle is a certified pre owend. I never received a complete inspection report indicating all the components inspected prior to selling me the vehicle. Now that I'm searching through all my paperwork. I also am hesitant with the interest rate. I put $20000 down on the vehicle. And I have excellent credit and my interest rate is 8.99% I also had to pay for the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572570February 18, 2024
SEATS, UNKNOWN OR OTHER, AIR BAGS
Approximately on 2/10/2024 shortly after i added my 2021 Acura to my auto policy my insurance co. GEICO notified me about the open recall. Nobody else has notified me on the open recall. I just purchased the vehicle on [XXX] from Autonation Acura In Torrance California. The recall notice Says "there is no remedy availableI" i purchased this beautiful CPO vehicle and I put $20,000 cash ( debit card) as a down payment and I had to pay additional costs for the extended 9 yr. warranty. I financed the rest. The vehicle price was $31.000 with 20.000 miles on it. The total costs $44.000. I haven't even made my first payment yet which is due february 20, 2024. My interest rate is high 8.99 is the rate and I have excellent credit. I've only put 20 miles or less on the car since I bought it. My auto Insurance Company now recommended that I do not drive it. My auto insurance could possibly go up in cost as well. I have not drove the car since I learned of the recall. I want my money back and I want to return the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571614February 13, 2024
UNKNOWN OR OTHER
Since purchasing this vehicle new in August, 2020, I have noticed intermittent loud "popping" noises coming from the sunroof. This typically happens when driving over an uneven portion of the road and sounds like the glass is going to break. I am reporting this now because I have read numerous similar complaints by other RDX owners where in some cases, the glass has actually imploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566634January 20, 2024
UNKNOWN OR OTHER
I’d like to report an issue with this vehicle’s app companion, AcuraLink. AcuraLink is the official app offered by Acura, which delivers features that allow an owner to control and manage their vehicle remotely. I use the app for remote smart. On 1/17 at approximately 8am, I opened the app and sent a command to start the vehicle. The command failed, and I received a failure message to indicate this. I tried three more times, each time receiving a failure message, so I gave up and manually started the car. Approximately 45 minutes later, the car was back in our attached garage, with the ignition off, and our garage door shut. I suddenly heard the car start while in the garage. I went out, shut the car off, and went back inside. Over the course of 30 minutes or so, the car started two more times, in my attached garage with the door shut. This is an extremely dangerous scenario due to the potential of carbon monoxide and dioxide exposure. If this had happened in the middle of the night, I would not have heard the car running in the garage. This may have resulted in grave consequences for my family. It was as though the app continued to send commands to the car even after failure errors were received by the operator. I reported the issue immediately to Acura and have heard nothing back. I searched for similar stories on the social media site Reddit under the Acura group, and found multiple Acura owners reporting the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553240November 2, 2023
POWER TRAIN
The contact owns a 2021 Acura RDX. The contact stated that while the vehicle was parked in the driveway, he entered and started the vehicle; the contact then shifted from park(P) to drive(D) and the gear shifter independently shifted back into park(P). The contact stated that the failure had occurred three times within several months. The contact stated that the failure was intermittent. The vehicle was taken to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated the vehicle had been taken to two Acura dealers however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552681October 30, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
The panoramic sunroof exploded on our Acura RDX model 2021. Me, my wife and our 3 month old son were returning from dinner, we took the ramp and about to merge on a highway then we heard a loud and sudden explosive noise which scared all of us. Thank God we had the sunroof blind partially closed over the real infant seat, so the glass shatters left some minor cuts on my left forearm and back (glass pieces got between my back and driving seat). Also, the glass pieces did cut the sunroof blind/rolling cloth screen. We are glad that we made home safe and not sure what is the process of getting the issue fixed by the manufacturer and thorough cleaning up of the glass remains/dust. Please advise.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11545739September 20, 2023
UNKNOWN OR OTHER
This morning (09/20/2023) - I was driving on the interstate (I-78 in Mississippi) - I heard a large bang/explosion and then began hearing external noise. I thought a tire on a vehicle nearby had blownout but realized the traffic near me was not slowing down. I pulled off the interstate and inspected my tires. Discovered all my tires were fine, but realized I could still hear the road. I discovered that my sunroof had exploded/shattered. I had not heard anything hit it or seen any debris flying through the air prior. Thank goodness my fabric divider was on and I did not have the sunroof open at the time - glass shards would have been all on me and throughout my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539229August 17, 2023
SEAT BELTS
The contact owns a 2021 Acura RDX. The contact stated that while his son was in the car seat in the rear driver's side seat, he pulled the rear middle seat belt pretensioner and released it; however, the seat belt pretensioner retracted and tightened around his son's neck. The contact attempted to remove the seat belt, but the seat belt remained tightened. The contact stated that he used a utility knife to cut the seat belt. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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