Acura RDX Complaints (2019)

441 consumer complaints on file.

#11258662September 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CAR INFOTAINMENT SYSTEM FREQUENTLY FREEZES OR CRASHES, RENDERING MANY OF THE VEHICLES' FEATURES INOPERABLE. THE INFOTAINMENT SCREEN INTERMITTENTLY TURN FROM NIGHT MODE TO DAY MODE. THE INFOTAINMENT SYSTEM IS UN-RELIABLE AND UN-STABLE. THE INFOTAINMENT SCREEN GOES BLACK INTERMITTENTLY. THE DRIVE MODE IS UN-AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257204September 22, 2019
ENGINE
VEHICLE LOST ALL ENGINE POWER WHEN ACCELERATING TO PASS FROM APPROX 60 MPH. CHECK ENGINE LIGHT CAME ON, PULLED TO THE SHOULDER AND POWER WAS STILL NOT PRESENT UNTIL THE VEHICLE WAS SHUT OFF AND RESTARTED. HAS HAPPENED ON A FEW OTHER OCCASIONS, VERY DANGEROUS IF PASSING ON A 2 LANE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257100September 21, 2019
ELECTRICAL SYSTEM
WE PURCHASED THIS VEHICLE NEW IN APRIL 2019. TODAY FOR THE FOURTH TIME SINCE WE PURCHASED THIS LEMON OUR DISPLAY SCREEN WENT OUT AND WE ARE HAVING TO BRING THIS CAR BACK TO THE DEALERSHIP FOR REPAIR. THIS IS A SAFETY ISSUE SINCE WHEN OUR DISPLAY SCREEN GOES OUT WE ARE UNABLE TO SEE OUR BACKUP CAMERA WHICH IS A REQUIRED SAFETY DEVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255705September 16, 2019
AIR BAGS
AT TIMES, EVEN WHILE DRIVING, THE PASSENGER AIRBAG "OFF LIGHT" STAYS ON WHEN A PASSENGER IS THE FRONT PASSENGER SEAT, I HAVE TAKEN THE ACURA RDX TO THE DEALER 4 TIMES AND IT HAS NOT BEEN FIXED. IT HAPPENS REGULARLY WHEN MY WIFE IS THE PASSENGER, SHE WEIGHS 110 POUNDS. IN THE ACURA OWNER'S GUIDE IT SAYS THE SENSOR DETECTOR SHOULD TURN OFF THE "AIRBAG OFF" INDICATOR WHEN IT DETECTS SOMEONE OVER 65 POUNDS. THE ONLY WAY TO GET THE "AIRBAG OFF" LIGHT OFF IS TO TURN THE ENGINE OFF AND RESTART THE CAR. THIS IS A MAJOR SAFETY ISSUE SINCE THE PASSENGER WILL NOT BE PROTECTED WHEN THE "AIRBAG OFF" IS INDICATED. WE HAVE PROVIDED THE DEALER WITH VIDEOS OF THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252764September 2, 2019
ENGINE, POWER TRAIN
WHILE ATTEMPTING TO PASS ANOTHER VEHICLE ON INTERSTATE AT AROUND 70 MPH, CAR POWER FAILS LOSING MOST POWER AND ENGINE LIGHT BLINKING LEAVING US VERY UNSAFE! ONCE GETTING TO THE SHOULDER AND RESTARTING CAR, IT IS NORMAL AGAIN. THIS HAS HAPPENED 4 TIMES NOW. ACURA CAN'T FIND ANY CODES AND DOES NOT HAVE AN ANSWER FOR THIS SAFTETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252393August 30, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
BRAKES HAVE SQUEAKED ESP IN THE MORNINGS WITHIN THE FIRST 5-10 MIN OF DRIVING THE CAR EVER SINCE I PURCHASED IN OCT 2018. THIS IS A KNOWN PROBLEM WITHOUT ANY FIXES AS PER PREVIOUS COMPLAINTS. NOTICED THAT BRAKES FEEL AS IF SOMETHING IS LOOSE WHEN YOU APPLY DEEP PRESSURE. I HAVE ALSO NOTICED AN INTERIOR CABIN CLICKING OR RATTLING TYPE NOISE WHEN BRAKING AS IF SOMETHING IS LOOSE IN THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252488August 30, 2019
UNKNOWN OR OTHER
THE ACURA'S INFO-MOBILITY/APPLE CAR PLAY STOPS WORKING. MAKING THE HANDS FREE FEATURE TO THIS CAR INOPERABLE. THE RADIO AND GPS FEATURES AS WELL AS THE BLUETOOTH AND APPLE CAR PLAY ALL STOP WORKING AND OR FREEZE AFTER A FEW MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252133August 28, 2019
UNKNOWN OR OTHER
THE VEHICLE DOES NOT DISPLAY ELAPSED DRIVING TIME. THIS IS OUR EIGHTH ACURA. EVERY PREVIOUS ONE HAD THIS DISPLAY AS HAD EVERY CAR WE EVER OWNED OR LEASED OVER THE PAST 35+ YEARS. THIS IS A SAFETY ISSUE. I NEED TO KNOW MY DRIVING TIME IN ORDER THAT I CAN STOP TO REST OR CHANGE DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246141August 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE BOUGHT THIS CAR 3/2019 AND SOON THEREAFTER STARTED HAVING SIGNIFICANT PROBLEMS WITH THEIR TECHNOLOGY CONTROLLING NAVIGATION, PHONE, MEDIA, ETC., AND ITS FAILURE TO PERFORM CAN CAUSE DRIVER DISTRACTION, WHICH IS A CLEAR SAFETY ISSUE. ALL THESE THINGS HAVE OCCURRED MULTIPLE TIMES, WITHOUT CONSISTENCY AS TO WHY OR WHEN: 1.NAVIGATION FAILURE 2.CONFLICTING NAVIGATION DIRECTIONS BETWEEN THE DASHBOARD SCREEN AND THE ILLUMINATED NAVIGATION DIRECTIONS ILLUMINATED IN THE DRIVER'S WINDOW 3.DROPPING PHONE CALLS 4.DROPPING APPLE CAR PLAY AND ITS NAVIGATION SYSTEM 5.A TWO-VIEW SCREEN THAT CAN GO COMPLETELY BLANK, OR EITHER OF THE VIEWS CAN GO BLANK 6.THE CLOCK CHANGES TIME FOR NO REASON, AND THE LIST FOR THE FAILURES GO ON. ALL THE ISSUES ABOVE CAN DISTRACT THE DRIVER AND POTENTIALLY CAUSE AN ACCIDENT WITH OUR FAMILY INSIDE.THESE GLITCHES HAPPEN AT ANY TIME, CONFUSING AND DISTRACTING THE DRIVER. THIS IS SIMPLY UNSAFE.WE HAVE REPORTED ALL THESE ISSUES TO THE ACURA DEALERSHIP WHERE THE NEW CAR WAS PURCHASED. WE HAVE PROVIDED PICTURES AND VIDEOS OF THE FLAWS TO THE DEALER. THE DEALER REBOOTED THE CAR, BUT THE PROBLEMS PERSIST. ONLY RECENTLY, AFTER PUSHING ACURA, THEY ADMITTED THERE IS A KNOWN TECHNOLOGY ISSUE WITH THIS VEHICLE AND ACURA IS AWARE OF IT AND IS WORKING ON A SOLUTION, WITH NO DEFINITIVE DATE FOR RESOLUTION. IN THE MEANTIME, WE ARE DRIVING A CAR WITH SIGNIFICANT AND POTENTIALLY SERIOUSLY DANGEROUS FLAWS, WHICH ACURA KNEW AT THE TIME OF THE SALE, YET SOLD TO THE PUBLIC REGARDLESS. IN THE LAST CONVERSATION WITH ACURA, WE BASICALLY WERE YELLED AT AND TOLD THEY WOULD NO LONGER BE OF ASSISTANCE AND WE HAD TO WAIT FOR THE FIX. SO WE BOUGHT A AUTO, WITH KNOWN SERIOUSLY DANGEROUS DEFECTS BY ACURA, WITH NO SOLUTIONS FORTHCOMING, AND STONEWALLING BY ACURA. THEY DID OFFER TO BUY BACK THE CAR, BUT AT A DISCOUNT SINCE WE HAVE OWNED IT FOR FIVE MONTHS. IT ALL SMELLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245628August 22, 2019
ENGINE, POWER TRAIN
ENGINE STALLS WHILE VEHICLE IS IN MOTION. VEHICLE IS ALREADY IN MOTION, 40 MPH. WE SIMPLY STEPPED ON THE GAS PADDLE AND THE CAR STALLED ON THE LEFT LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243519August 13, 2019
SERVICE BRAKES, ENGINE, SUSPENSION
VEHICLE WOULD NOT CHANGE GEARS, STUCK IN FIRST GEAR GOING OVER 50 MPH ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242603August 8, 2019
UNKNOWN OR OTHER
PANORAMIC SUNROOF EXPLODED DRIVING DOWN THE HIGHWAY. NO OTHER CARS AROUND AND NOT DRIVING UNDER A BRIDGE. GLASS FRACTURES POINT UP, NOT FOUND WHEN GLASS HAS BEEN DAMAGED BY IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242077August 6, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
FROM MARCH 2019 TO PRESENT: WHEN DRIVING AT SPEEDS ABOVE 55MPH, THE VEHICLE SLAMS ON IT'S BRAKES AUTOMATICALLY AND COMES TO A COMPLETE STOP. I THEN HAVE TO PUT THE RDX IN PARK, THEN BACK INTO DRIVE BEFORE I CAN ACCELERATE AGAIN. THIS HAPPENS WHEN NO OTHER CARS ARE AROUND THE FRONT OF THE VEHICLE. THIS HAS HAPPENED A TOTAL OF 10 TIMES. A COUPLE OF THE TIMES IT HAS HAPPENED, OTHER CARS HAVE HAD TO SWERVE AROUND ME TO MISS REAR ENDING ME. THERE IS NO WARNING LIGHTS OR NOISES BEFORE THE CAR SLAMS ON THE BRAKES. I HAVE PREVIOUSLY HAD PAIN FROM THE SEAT BELT LOCKING UP SO QUICKLY IN MY SHOULDER AND CHEST AREAS. THIS HAS BEEN REPORTED TO BOTH ACURA CORPORATE, ACURA CUSTOMER SERVICE, WHITE BEAR LAKE ACURA, AND JAY WOLFF ACURA. THIS HAS BEEN IN THE SHOP A TOTAL OF 5 DIFFERENT TIMES WITHIN 2 DIFFERENT STATES WITH EACH TIME THE SERVICE DEPARTMENT SAYING "COULDN'T DUPLICATE THE ISSUE". THIS VEHICLE WILL INJURE SOMEONE IF THIS ISSUE CONTINUES. THE INFOMATIVE SCREEN IS ALSO SOLID BLACK AND HAS NOT WORKED FOR THE PAST 38 DAYS. THE RADIO, NAVIGATION, BACK UP CAMERAS, ETC DOES NOT WORK. THE DEALERSHIPS ARE ALSO NOT ABLE TO FIX THIS AFTER 5 TIMES IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240989August 1, 2019
ENGINE
I WAS ACCELERATING HARD ONTO A HIGHWAY ON RAMP WHEN THE CHECK ENGINE LIGHT TURNED ON AND THE CAR WENT INTO "LIMP" MODE. I DROVE AT 40 MILES PER HOUR TO THE NEXT EXIT AND TURNED OFF THE CAR AS INSTRUCTED ON THE MANUAL. THE CAR RETURNED TO NORMAL OPERATION AFTERWARDS ALTHOUGH SPECIAL CARE WAS TAKEN TO MINIMIZE STRONG ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240894July 31, 2019
ENGINE
I JUST BROUGHT A NEW 2019 RDX,IT ONLY HAS 315 MILES (IT HAS BEEN ONLY TWO AND HALF WEEKS).I WAS DRIVING ON THE HIGHWAY ON MY WAY TO WORK. I LOST ACCELERATION ON MY VEHICLE. I TRIED PRESSING THE ACCELERATOR NO REPONSE. ALL THE WARNING LIGHTS CAME ON ,THE ENGINE LIGHT,AWD, BRAKE SYSTEM, POWER STEERING, STABILITY AND TRACTION. LUCKILY I WAS ABLE TO GET ON TO THE SHOULDER. AS I AM READING SIMILAR COMPLAINTS I NOTICE THAT SOME PEOPLE WERE ABLE TO SHUT OFF AND TURNING ON BACK THE VEHICLE , RESETTING THE CAR AND RESOLVING THE ISSUES. UNFORTUNATELY FOR THAT DID NOT WORK. I HAD TO BE TOWED BACK TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240505July 29, 2019
UNKNOWN OR OTHER
WHILE DRIVING ON AN OPEN HIGHWAY AWAY FROM OVER PASSES AND OTHER VEHICLES, THE SUNROOF SUDDENLY AND WITHOUT EXPLANATION BEGAN BUCKLING AND CRACKING. PIECES OF GLASS RAINED DOWN ON THE SCREEN THAT WAS, THANKFULLY, CLOSED PREVENTING GLASS SHARDS FROM ENTERING THE PASSENGER CABIN. THE GLASS CONTINUED TO SHATTER AND THE SPEED OF THE VEHICLE FORCED GLASS ONTO CARS AND THE ROADWAY BEHIND ME. I HAD TO TAKE EVASIVE ACTION TO AVOID SPRAYING THE MOTORCYCLE BEHIND ME WITH GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232750July 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 ACURA RDX. THE CONTACT STATED THAT THE NORTH STAR SYSTEM WAS A DISTRACTION WHILE DRIVING DUE TO A LIGHT THAT CONSTANTLY FLASHED FROM THE CONTROL PANEL. IN ADDITION, THE VEHICLE LOCKED ON ITS OWN. THE VEHICLE WAS DRIVEN TO WESTCHESTER ACURA (2155 PALMER AVE, LARCHMONT, NY 10538, (914) 834-2222) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REBOOTED. THE VEHICLE WAS REPAIRED MORE THAN TWICE, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *TR *TR ATTACHED PLEASE FIND THE MOST RECENT SERVICE REPAIR BILL WHICH STATES THAT THE VEHICLE (2019 ACURA RDX ADVANCE PACKAGE) HAS NO FIX AVAILABLE ( INDEFINITELY) AND THAT I SHOULD REBOOT MY CAR USING YOUTUBE WHEN AN ISSUE ARISES INSTEAD OF BRINGING IT BACK TO THE SERVICE DEPARTMENT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231584July 13, 2019
SERVICE BRAKES, STEERING, SUSPENSION
MY 2019 RDX AWD TWICE NOW UNDER 4600 MILES HAD STEERING LOCK UP WHILE TRAVELING ON A BUSY HIGHWAY. COLLISION BRAKE MITGATION SYSTEM WARNING STARTED FLASHING ON DISPLAY AND LOST CONTROL OF STEERING THE CAR! LUCKY BOTH TIMES THAT I WAS ABLE TO PULL OFF ROAD OUT OF TRAFFIC!! DEALER COULD NOT FIND ANYTHING WRONG THE FIRST TIME AND SAID NO RECALLS OR INCIDENTS REPORTED. HAPPENED TODAY AGAIN 7-13-29 AND HAVING CAR TOWED BACK TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231147July 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE 2019 ACURA RDX, HAS A KNOWN DEFECT IN THEIR INFOTAINMENT CENTER, WHICH CAUSES (AMONG OTHER THINGS), THE PHONE CONNECTION WITH APPLE CARPLAY, TO "DROP". UNDER SOME CIRCUMSTANCES, THIS MIGHT NOT BE A HUGE PROBLEM OR SAFETY ISSUE, BUT MANY "ON THE ROAD" PEOPLE, DEPEND ON THIS PHONE CAPABILITY AND CONDUCT IMPORTANT BUSINESS ON THE PHONE. WHILE DRIVING AND TALKING ON THE PHONE, THE PHONE SUDDENLY DISCONNECTS, TO THE EXTENT THAT THE PERSON ON THE OTHER END OF THE PHONE, CAN'T HEAR THE PERSON IN THE VEHICLE. THAT PERSON, IS THEN FORCED TO "FIND HIS PHONE", PHYSICALLY CHANGE THE SETTINGS, TO ALLOW HIM/HER TO TALK DIRECTLY ON THE PHONE. THE SEARCHING FOR THE PHONE AND THE DISTRACTING TASK OF CHANGING PREFERENCES, IS NOT ONLY A SIGNIFICANT SAFETY ISSUE, IT'S ILLEGAL IN MANY STATES. ACURA IS ATTEMPTING TO TELL OWNERS THERE IS "NO ISSUE", BUT WHEN PRESSED, ADMIT THAT THE SYSTEM DOESN'T WORK AND THEY DON'T KNOW HOW TO FIX IT. THE LOCAL FRANCHISED DEALERS ARE TAKING THE SAME APPROACH. WHEN PRESSED, THEY ADMIT THAT ACURA KNOWS THE SYSTEM DOESN'T WORK AND HAS ASKED THEM TO GATHER CUSTOMER/OWNER FEEDBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231176July 11, 2019
ENGINE, VEHICLE SPEED CONTROL
I JUST BOUGHT A NEW 2019 RDX ASPEC LAST FRIDAY, AND IT ONLY HAS ABOUT 500 MILES ON IT. I WAS DRIVING HOME TONIGHT AND WENT ABOUT 60MPH TO PASS A CAR AND MY CAR COMPLETELY LOST POWER. I TRIED PRESSING THE ACCELERATOR AND I HAD ABSOLUTELY NO RESPONSE. MY CHECK ENGINE LIGHT STARTED FLASHING. FORTUNATELY, THERE WAS A POLICE OFFICER WHO WAS ABLE TO GUIDE ME TO THE SHOULDER. I RESTARTED THE CAR AND THE ENGINE LIGHT WAS GONE AND I WAS ABLE TO DRIVE OFF. HOWEVER, THE CAR STILL DOES NOT SEEM TO HAVE A FULL THROTTLE RESPONSE AND THE RPM IS STAYING AT ABOUT 3500 IN NORMAL MODE. THE AUTO-DISABLE ENGINE FEATURE IS ALSO NOT WORKING ANYMORE. IT HAD RAINED EARLIER IN THE DAY BUT IT WAS NOT RAINING AT THIS POINT BUT THE ROADS WERE WET. I HAD BEEN DRIVING FOR ABOUT 30 MINUTES CONTINUOUSLY BEFORE THIS AT ABOUT 60MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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