Volvo XC90 Complaints (2007)

38 consumer complaints on file.

#10505427April 2, 2013
WHEELS
VEHICLE (FWD SUV) BEGAN PRODUCING NOISE WHILE DRIVING AT ANY RATE OF SPEED; NOISE COMING FROM REAR OF VEHICLE. AFTER JACKING UP THE REAR OF THE VEHICLE, I LEARNED THE DRIVER'S SIDE REAR WHEEL HAD APPROXIMATELY 1/2 INCH MOVEMENT AND PASSENGER'S SIDE REAR WHEEL PRODUCED A GREAT DEAL OF NOISE WHEN THE TIRE WAS MANUALLY ROTATED (AS IF THE HUB ASSEMBLY NEEDED GREASE). DRIVER'S SIDE HUB ASSEMBLY WAS REPLACED BY MECHANIC. WAS TOLD THE PASSENGER'S SIDE HUB ASSEMBLY WILL NEED TO BE REPLACED IN THE NEAR FUTURE. I UNDERSTAND THE SUV HAS 113,000 MILES BUT I FIND IT ODD AND DANGEROUS THAT BOTH REAR WHEEL BEARINGS/HUB ASSEMBLY UNITS BEGAN FAILING AT THE SAME TIME. NO PHYSICAL INJURY OR CRASH OCCURRED; FIRE AND COLLISION WERE POSSIBLE DUE TO HIGH FRICTION AND/OR PART FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482167October 25, 2012
STEERING
DURING ROUTINE XC-90 MAINTENANCE, IT WAS DISCOVERED THAT THE RIGHT FRONT TIE ROD END HAD FAILED. NO INDICATION DURING NORMAL DRIVING OR ANY VISIBLE INDICATIONS, I.E. ABNORMAL TIRE WEAR WAS APPARENT. VEHICLE WAS NEVER IN AN ACCIDENT OR HIT ANY ABNORMAL ROAD CONDITIONS, I.E. POT HOLES, CURBS, RAILROAD CROSSINGS ETC. WERE ENCOUNTERED IN WHICH TO CAUSE THE TIE ROD TO FAIL. TIE ROD END WAS REPLACED AT A COST OF OVER $250.00 INCLUDING 4 WHEEL ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472858August 29, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS STARTED TO FLICKER A FEW MONTHS AGO. AT FIRST I THOUGHT I WAS IMAGINING IT UNTIL THEY STARTED TO BRIEFLY BLINK, I STILL WAS NOT SURE IT WAS HAPPENING. TONIGHT, AS I WAS DRIVING HOME, THE LIGHTS ABRUPTLY TURNED OFF. I STOPPED THE CAR AS I WAS DRIVING WITH NO HEADLIGHTS AND NOTICED A WARNING LIGHT THAT SAID LOW BEAM FAILURE. I TURNED THE CAR OFF AND BACK ON AND THE HEADLIGHTS STARTED TO WORK AGAIN. ON THE 30 MINUTE DRIVE HOME, THE HEADLIGHTS WOULD BLINK OFF AND ON; SOMETIMES ONE WOULD WORK, SOMETIMES NEITHER WOULD WORK. VERY UNSAFE!!! I'M VERY UPSET TO READ THAT THIS IS A KNOWN COMPLAINT AND VOLVO HAS NOT ADDRESSED THE PROBLEM. WHEN THE HEADLIGHTS TURNED OFF IN THE DARK, I HAD BOTH OF MY CHILDREN IN THE CAR WITH ME. IT'S HORRIBLE THEY WOULD ALLOW THIS KNOWN PROBLEM TO GO UNRESOLVED. THAT'S PLAYING WITH PEOPLE'S LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462958June 25, 2012
POWER TRAIN, ELECTRICAL SYSTEM
DESPITE VOLVO'S KNOWLEDGE OF PROBLEMS WITH THE XC90 TRANSMISSION, WHEN IT FAILED COMPLETELY, I TOOK IT TO AN AAMCO DEALER BECAUSE THERE WAS NO LOCAL VOLVO DEALER. THE TACH WAS ALL THE WAY TO THE RIGHT AND THE WHEELS WOULD DO NOTHING. IT WAS VERY DANGEROUS. DESPITE HAVE THE EXTENDED 100K WARRANTY, AND THIS PRIOR KNOWLEDGE, VOLVO CORPORATE REFUSED TO ASSIST IN ANY WAY WITH THE $6K COST OF THE REPAIRS BECAUSE I DIDN'T HAVE IT REPAIRED AT A VOLVO DEALER. I WAS TOLD BY AAMCO THAT IT WAS DANGEROUS TO BE DRIVING. I WOULD NEVER OWN ANOTHER VOLVO OF ANY TYPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453296March 28, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE DRIVER SIDE LOW BEAM HEADLIGHT KEEPS MELTING THE PLASTIC CONNECTOR. I HAVE REPLACED THE CONNECTOR AND HAD ALL THE WIRING AND OTHER COMPONENTS CHECKED ON 3 DIFFERENT OCCASIONS. THE DEALER SAYS NOTHING CAN BE DONE TO FIX THIS ISSUE. IT IS RIDICULOUS THAT A LUXURY BRAND LIKE VOLVO IS VERY AWARE OF THIS ISSUE AND DOES NOTHING TO ALLEVIATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447420February 10, 2012
ELECTRICAL SYSTEM
WHEN RESTARTING MY CAR IN AN ELEMENTARY SCHOOL PICK-UP LINE, THE KEY WOULD NOT TURN. THE BRAKE PEDAL FELT "STUCK" AND THE STEERING WHEEL WAS LOCKED. I HAD TO HAVE IT TOWED AND BECAUSE IT COULD NOT BE PUT INTO NEUTRAL, IT HAD TO BE DRAGGED ONTO THE TOW TRUCK BED. THE LOCK CYLINDER HAS FAILED. IT IS ESTIMATED THAT WE WILL BE WITHOUT THE CAR FOR 7 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440309December 18, 2011
WHEELS
VEHICLE HAD GROWLING NOISE THAT WAS SYNCHRONOUS WITH VEHICLE SPEED. THE NOISE GOT PROGRESSIVELY WORSE AS THE SPEED INCREASED. ON NOVEMBER 25, 2011, LOCAL VOLVO DEALER DIAGNOSED NOISE AS RIGHT AND LEFT WHEEL BEARING FAILURES SINCE NOISE WAS EMANATING FROM THE LEFT AND RIGHT SIDE WHEEL HUBS. NOTE VEHICLE IS ABOUT 4.5 YEARS OLD, NEVER IN AN ACCIDENT WITH ONLY 21771 MILES ON THE OD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389812March 11, 2011
PARKING BRAKE
VOLVO XC90 USES "DRUM IN HAT" PARKING BRAKE DESIGN FOR REAR WHEELS OF VEHICLE. WHETHER ENGAGED OR NOT, THE FRICTION (LINING) MATERIAL FOR THE PARKING BRAKE CAN SEPARATE CATASTROPHICALLY FROM THE SHOE AND LODGE AGAINST THE INSIDE OF THE DRUM, CAUSING ONE OR BOTH OF THE REAR WHEELS TO LOCK UP, DRIVELINE DAMAGE, LOSS OF CONTROL OF THE VEHICLE AND/OR BRAKING COMPONENT DAMAGE. UPON INQUIRY TO DEALER (SECOR VOLVO OF NEW LONDON, CONNECTICUT), THIS PROBLEM IS KNOWN TO DEALER AND/OR VOLVO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354086September 7, 2010
SEAT BELTS
FRONT DRIVER SIDE SEAT BELT BUCKLE HAS BECOME DIFFICULT TO UNLATCH. THE BUTTON MUST BE PRESSED MULTIPLE TIMES TO EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341447July 5, 2010
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
JULY 4, 2010 IN REPLY TO: VIN# [XXX] VOLVO CARS OF NORTH AMERICA CUSTOMER CARE CENTER 1VOLVO DRIVE ROCKLEDGE, NJ 07647-0914 DEAR VOLVO CARS OF NORTH AMERICA, SUBJECT: VOLVO XC90 WARRANTY/SAFETY ISSUE I HAVE RETURNED MY VOLVO XC90 ON SEVERAL OCCASIONS FOR ELECTRICAL SYSTEM RELATED PROBLEMS TO INCLUDE THREE SEPARATE INCIDENTS OF THE POSITION INDICATOR LIGHT BURNING OUT, MULTIPLE BULB FAILURES AND TIRE PRESSURE SYSTEM WARNINGS. MY VOLVO REPAIR SHOP TOLD ME THAT THESE WERE UNRELATED NORMAL REPAIRS AND THAT I SHOULD NOT BE CONCERNED AFTER THE LATEST INCIDENT OF THE TIRE SYSTEM MALFUNCTION I TOOK MY VEHICLE TO A LOCAL REPAIR SHOP WHO TROUBLESHOOT MY VEHICLE, PUT THE VEHICLE ON A LIFT AND SHOWED ME A WIRING HARNESS THAT WAS WET FROM BEING LOCATED DIRECTLY UNDERNEATH THE VEHICLES AC I BELIEVE THIS IS A MANUFACTURERS DEFECT. THE WIRING HARNESS HAS ALREADY DEVELOPED RUST WHICH INDICATES CONSISTENT WATER IMMERSION AND I WAS TOLD THIS SHOULD BE A CAUSE FOR CONCERN AS THIS SITUATION COULD LEAD TO ELECTRICAL SYSTEM FAILURE, SHORTS, SHOCKS OR VEHICLE FIRE. I AM REQUESTING THAT THIS ISSUE BE FIXED AND SOME TYPE OF WARRANTY EXTENSION BE PROVIDED TO PROTECT FROM ANY FUTURE REPAIRS THAT MAY BE CAUSED BY THIS DEFECT. [XXX] CC:NHTSA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296643December 21, 2009
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
BRAKE SYSTEM FAILURE 3 MONTHS AFTER BRAKE SYSTEM SERVICE BY AN AUTHORIZED DEALER. I HAD MY 2007 VOLVO XC90 SERVICED BY MOMENTUM VOLVO IN HOUSTON TEXAS. THEY HAVE SERVICED BRAKE SYSTEM AND INSTALLED NEW BRAKE PADS. 3 MONTHS LATER, THE BRAKE SYSTEM STARTED TO PERFORM POORLY, CAR WAS UNSTABLE WHEN BRAKING AND BRAKES WOULD MAKE A SCREECHING NOISE. ANOTHER VOLVO DEALER DIAGNOSED FAILURE OF BRAKE PADS AND ROTORS AND INSTALLED NEW PARTS FOR A COST OF $600.00 VOLVO CLAIMS THAT THIS IS NOT WARRANTY RELATED ITEM EVEN THOUGH THE PARTS HAVE BEEN INSTALLED ONLY 3 MONTHS AGO. I BELIEVE, THIS PROBLEM IS SERIOUS ENOUGH FOR CONSIDERATION FOR A RECALL AS CONSUMERS MY NOT BE AWARE OF POOR BRAKE SYSTEM CONDITION SOON AFTER THE BRAKE SYSTEM SERVICE AND THIS MAY LEAD TO AN UNSAFE OR HAZARDOUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249524November 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON THE 2007 VOLVO XC 90 T6 ARE FAILING EARLY AT AN ALARMING RATE. MINE HAS FAILED AT 70K MILES, LEAVING ME STRANDED. THIS IS NOTED TO BE A COMMON OCCURRENCE AND IS WELL DESCRIBED IN DISCUSSION FORUMS, WITH MANY TRANSMISSIONS FAILING BEFORE 30K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220710March 10, 2008
SUSPENSION:REAR
REAR LEFT SUSPENSION PART KNOWN AS "STAY BAR" BROKE CAUSING REAR LEFT TIRE TO WOBBLE UNCONTROLLABLY. FAILURE OCCURRED AT LOW SPEED WHILE COMING TO A STOP SO DAMAGE WAS LIMITED AND INJURIES AVOIDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218595February 20, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VOLVO 2007XC90 BROKEN BALL JOINT CAUSING ACCIDENT-. AUTHORMESSAGE JANICE G MAZUREK DDS JAN 24,2008 LOCATION: VENTURA CALIFORNIA VOLVO 2007XC90 BROKEN BALL JOINT CAUSING ACCIDENT- ________________________________________ WITHOUT ANY WARNING WHILE DRIVING MY XC90 WITH 14,000 MILES THE RIGHT FRONT BALL JOINT FRACTURED CAUSING ME TO LOOSE STEERING CONTROL AND VEER OFF THE ROAD. LUCKILY I WAS TRAVELING 30 MILES AN HOUR WITH NO CARS CLOSE BEHIND AND I WAS ABLE TO MOVE THE CAR SAFELY OFF THE ROAD. THE CAR WAS TOWED TO THE LOCAL VOLVO DEALER. THE FOLLOWING DAY I WAS TOLD REPAIRS WOULD BE IN THE $10,000 RANGE. NEEDLESS TO SAY I WAS SHOCKED,AND I CALLED MY INSURANCE COMPANY TO REPORT THE INCIDENT. EVEN THOUGH I REPORTED THAT I DID NOT HIT ANYTHING IN THE ROAD THEY CONCLUDED THAT WITH THIS MUCH DAMAGE,ALL ON THE UNDERCARRIAGE, THAT I MUST HAVE. NOT WANTING TO BE HELD RESPONSIBLE FOR THIS I WAS TOLD BY THE DEALER TO CALL THE 800 VOLVO AMERICAN NUMBER TO REPORT THE MALFUNCTION CLAIM. THEY SENT AN "INSPECTOR" WHO CONCLUDED THAT I HIT AND OBJECT WITH MY RIGHT FRONT TIRE RIM CAUSING THE TIRE TO TURN IN . THE STRONG BALL JOINT IS FRACTURED,IT WOULD TAKE SOME FORCEFUL IMPACT FOR THIS TO HAPPEN. THERE IS NOT A SCRATCH ON THE BODY OF THE CAR,AND THE RIM IS SCRAPPED IN ONE AREA AS A RESULT OF DRIVING ON THE RIM AFTER THE BALL JOINT FAILURE CAUSED THE TIRE TO TURN IN..SO I AM FACED WITH COSTLY REPAIRS,A CAR I WILL NEVER BE ABLE TO TRUST AGAIN,AND AN ACCIDENT ON MY UNBLEMISHED DRIVING RECORD OF 35 YEARS .THE CLAIM OF A FAULTY BALL JOINT WAS REPORTED TO VOLVO-THEY 'CONCLUDED','OUR OBSERVATIONS INDICATED THE DAMAGE WAS THE RESULT OF SOME TYPE OF IMPACT,FORCING THE WHEEL INWARD."THIS NEEDS TO BE INVESTIGATED FOR THE SAFETY OF ALL DRIVERS. JANICE MAZUREK DDS VENTURA,CA[/I] _________________ 2007XC90 OWNER WITH DEFECTIVE BALL JOINT CAUSING ACCIDENT WITH MAJOR DAMAGE VOLVO REFUSES TO BE RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207919November 5, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ON OCTOBER 31ST OF THIS YEAR OUR 2007 VOLVO XC90 CAUGHT FIRE NEAR THE REAR HATCH. MY WIFE, WHO NORMALLY DRIVES THIS VEHICLE, WAS UNABLE TO START THE CAR ON HER FIRST ATTEMPT. IT APPEARED THAT THE BATTERY WAS DEAD. AFTER A COUPLE OF MORE ATTEMPTS THE CAR DID START BUT, A CHECK ENGINE SIGNAL APPEARED. AT THIS POINT SHE DECIDED NOT TO DRIVE THE CAR AND LEFT IT AT HOME. I CAME HOME AT LUNCH AND AFTER A COUPLE OF ATTEMPTS THE CAR DID START. I LEFT THE CAR RUNNING FOR A FEW MINUTES AFTER WHICH TIME SMOKE STARTING FILLING UP THE PASSENGER COMPARTMENT. THE SOURCE OF THE FIRE SEEMED TO BE COMING FROM THE REAR OF THE CAR. I LOOKED UNDER AND AROUND THE CAR BUT, THERE WAS NO OBVIOUS SOURCE OF A FIRE. I OPENED THE REAR HATCH AND SAW FIRE COMING FROM UNDER THE REAR JUMP SEATS. I IMMEDIATELY PUT OUT THE FIRE WITH A FIRE EXTINGUISHER AND CALLED FOR A TOW TRUCK. THE CAR WAS TAKEN TO A VOLVO DEALERSHIP IN BRISTOL, TN. THE NEXT DAY I WENT TO THE DEALER IN BRISTOL AND EXAMINED THE CAR WITH THE SERVICE MANAGER. IT WAS APPARENT THAT THE FIRE HAD STARTED AROUND THE BATTERY COMPARTMENT IN THE REAR OF THE CAR UNDER THE BACK SEATS. AT THIS POINT I HAVE NOT HAD ANY RESPONSE FROM VOLVO AS TO THE CAUSE OF THEIR PLAN FOR REPAIRING THE VEHICLE. THEIR IS SEVERE BURN DAMAGE TO THE REAR SEATS, FLOORING MATERIAL AND OBVIOUS SMOKE DAMAGE TO THE INTERIOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206813October 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
TL*THE CONTACT OWNS A 2007 VOLVO XC90. ON OCTOBER 7, 2007, THE CONTACT'S DAUGHTER ACCIDENTALLY PULLED THE GEAR SHIFT WHILE CLIMBING INTO THE BACK SEAT OF THE VEHICLE. AS A RESULT, THE VEHICLE ROLLED OUT OF THE DRIVEWAY. THE ENGINE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE IGNITION. THE CONTACT'S HUSBAND WAS ABLE TO GET IN THE VEHICLE AND PLACE IT IN PARK WITHOUT A CRASH. THE CONTACT STATED THAT WHEN THE ENGINE IS NOT RUNNING, SHE COULD STILL SHIFT THROUGH ALL THE GEARS WITHOUT DEPRESSING THE BRAKE PEDAL. ALSO, WHILE THE VEHICLE IS PLACED IN DRIVE, THE CONTACT CAN TURN THE VEHICLE OFF AND REMOVE THE KEY FROM THE IGNITION. BILL CASEY, A REPRESENTATIVE FROM THE VOLVO MANUFACTURER, WARNED HER THAT IF SHE FILED A COMPLAINT WITH NHTSA, SHE BETTER HIRE AN ATTORNEY BECAUSE VOLVO WOULD NOT PROVIDE ASSISTANCE. HE ALSO STATED THAT HER VEHICLE WAS POSSIBLY A LEMON AND, IF SHE DID NOT REPORT THE FAILURE TO NHTSA, VOLVO WOULD DO WHATEVER IT TAKES TO RECTIFY THE SITUATION. THIS EVEN INCLUDES PROVIDING HER WITH A NEW VEHICLE. THE CONTACT HAS A VIDEO TAPE OF THE GEAR FAILURE. THE CURRENT MILEAGE WAS 8,000 AND FAILURE MILEAGE WAS 7,600. UPDATED 01/11/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203910September 24, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AIR CONDITION WENT OUT UNDER 200 MILES, SAID THEY FIXED IT. 1,000 MILES ROTORS HAD TO BE REPLACED. 3,000 MILES CAR OVER HEATED, THEY COULD NOT TRACE A PROBLEM, 1 WEEK LATTER CAR CAUGHT ON FIRE. TOWED TO VOLVO DEALER SHIP. THEY SAID CAR DID NOT CATCH ON FIRE. THAT AIR CONDITIONING FAN NEEDED TO BE REPLACED. ASKED FOR A COMPUTER PRINT OUT , THEY REFUSED TO GIVE IT OUT, THEY SAID THEY ERASED IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10196542July 16, 2007
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON INTERSTATE 40 AT 80 MPH MY CAR BEGAN SHAKING VIOLENTLY AND SHUT OFF. IT WAS TRAILORED TO THE NEAREST VOLVO DEALERSHIP WHERE IT TOOK 3 WEEKS TO REPAIR , 1 WEEK TO IDENTIFY THE PROBLEM). THEY FOUND THAT THE VALVE SPRING" ON THE 2007 VOLVO XC90'S ENGINE HAD BROKEN, CAUSING THE CAR TO OPERATE ON ONLY 4 OF ITS 6 CYLINDERS. THIS CAR BARELY HAD 2500 MILES ON IT AT THE TIME OF THE FAILURE. THE CYLINDER HEAD OF MY BRAND NEW ENGINE HAD TO BE REPLACED, CERTAINLY COMPROMISING THE RESALE VALUE OF MY CAR, AND AFTER 3 WEEKS IN THE SHOP,AND $6000 WORTH OF REPAIRS INCLUDING A REBUILT ENGINE, VOLVO WILL NOT RECOMPENSATE ME (REPLACEMENT ENGINE, EXTENDED WARRANTY, ETC.). I AM EXTREMELY UPSET ABOUT THIS. I PURCHASED A VOLVO BECAUSE IT IS SUPPOSED TO BE THE MOST DEPENDABLE AND SAFE CAR ON THE ROAD. INSTEAD I HAVE BEEN BADLY MISTAKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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