Volkswagen Passat Complaints (2010)

172 consumer complaints on file.

#10907499September 18, 2016
AIR BAGS
TAKATA RECALL-EXCESSIVE DELAY PROCESSING RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898693August 26, 2016
POWER TRAIN
PROBLM WITH A SEPARATED REAR MAIN SEAL AT 100000MILES. AFTER DOING SOME RESEARCH I FOUND THAT IF VW WOULD PROPERLY INSTALL THE SEALAT THE OF PRODUCTION, IT WOULD NEVER SEPARATE. COMPARING TO MY OLD VW THAT HAD 250000MILES AND NEVER HAD THIS PROBLEM IS SEAM AS A DESIGN FLAW. VW HAS TO STEP UP AND PAY FOR THEIR OWN MISTAKE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897861August 23, 2016
AIR BAGS
TAKATA AIR BAG RECALL- I HAVE BEEN CALLING EVERY 60 DAYS SINCE INITIAL RECALL ANNOUNCEMENT CAME OUT IN FEB 2016 AND HAVE BEEN TOLD VW DOES NOT HAVE THE PARTS FROM TAKATA YET AND THEY HAVE NO IDEA WHEN THEY WILL. THEY SAY IT COULD BE A MONTH AND IT COULD BE 2 YEARS OR MORE, THEY DON'T KNOW. I CALLED AS RECENTLY AS TODAY AND SPOKE TO TRACY IN SERVICE DEPARTMENT OF MY LOCAL BRANDON VW DEALER. I HAVE ALSO BEEN TOLD THAT VW WILL NOT GIVE NOR REIMBURSE FOR A RENTAL AND I GET TOLD TIME AND TIME AGAIN "THIS IS NOT A VW ISSUE IS A TAKATA ISSUE". I'M CONCERNED FOR THE SAFETY OF ME AND MY FAMILY. WHAT ELSE CAN I DO BESIDES HAVE MY FAMILY SUE AFTER (GOD FORBID) SOMETHING HAPPENS TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898047August 23, 2016
AIR BAGS
THIS IS RIDICULOUS, WE RECEIVED A LETTER IN FEBRUARY FOR THE TAKADA AIRBAG RECALL AND THERE IS STILL NO REMEDY TO FIX IT?!! THIS IS THE MOST LAZIEST THING I HAVE EVER SEEN! WHY HAS NOTHING BEEN ABLE TO BE FIXED ON IT! WE DRIVE THIS CAR EVERY DAY AND WHAT WILL HAPPEN IF WE GET INTO AN ACCIDENT AND WE LOSE OUR EYE, OUR PARALYZED, OR DIE! YOU WILL NEVER SEE A PAYCHECK AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884170July 11, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING HOME (APPROX 50 MILE TRIP) I HEARD A LOUD SCREECHING NOISE FROM THE ENGINE AREA. I WAS TRAVELING ON A HIGHWAY AT ABOUT 60MPG. I PULLED OVER, TURNED OFF THE CAR AND SAW SMOKE AND SMELLED BURNING FROM UNDER THE HOOD. I OPENED THE HOOD AND SMOKE BILLOWED OUT OF THE BACK OF THE ENGINE BAY. I LOOKED UNDER THE CAR TO SEE IF IT WAS LEAKING ANYTHING AND FOUND A LARGE AMOUNT OF WHAT SEEMED TO BE OIL DRIPPING FROM THE CAR. I THEN NOTICED A TRAIL OF OIL FROM BEFORE I STOPPED THE CAR. I LEFT THE CAR IN PLACE FOR A TOW TO NOT DAMAGE THE VEHICLE ANYMORE THAN IT ALREADY WAS. IT WAS TOWED TO THE VW DEALERSHIP IN TOWN WHERE THEY DIAGNOSED THE PROBLEM IS THAT THE PCV VALVE STOPPED WORKING CORRECTLY, WHICH CAUSED THE REAR MAIN SEAL TO FAIL AND BECOME COMPLETELY DESTROYED. THEY SAID THAT THE ENTIRE ENGINE NEEDS TO BE TAKEN OUT TO REPLACE THE SEAL AND IS GOING TO COST $1700. VEHICLE DID NOT HAVE ANY INDICATION OF PROBLEMS BEFORE THE SCREECHING NOISE AND DID NOT HAVE ANY CHECK ENGINE LIGHT COME ON DURING THE PROBLEM. VEHICLE HAS JUST OVER 100,000 MILES AND VW OF AMERICA DENIED TO HELP OUT IN ANYWAY WHEN CONTACTING CUSTOMER SERVICE. ANOTHER INCIDENT WITH EXACT SAME ISSUE WAS FOUND WHEN I LOOKED AT OPEN CLAIMS ON NHTSA AND MANY OTHER CLAIMS ARE EASILY FOUND WITH A SIMPLE GOOGLE SEARCH. I HAVE HAD ALL MAINTENANCE PERFORMED ON TIME AND AT VW DEALERSHIPS AND WAS NEVER ADVISED TO GET THE PCV REPLACED AS NORMAL MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882586July 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865772May 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863742May 7, 2016
AIR BAGS
PODS - WHEN I WENT TO GET THE WHEEL CLOCK SPRING RECALL REPAIR, I STILL HAD A AIRBAG ERROR LIT - MECHANIC SAID IT WAS A FAULTY PASSENGER OCCUPANT DEVICE SYSTEM SWITCH. I ONLY HAVE 32K MILES ON MY CAR AND I VERY RARELY HAVE ANYONE RIDE IN THE PASSENGER SEAT, SO NOT SURE WHY IT FAILED - WAS QUOTED A PRICE OF 3K FOR THE PART. JETTA AND GOLF MODELS HAVE A RECALL FOR THIS, BUT NOT THE PASSAT - IF IT IS A SAFETY ISSUE FOR THOSE MODELS, IT SHOULD BE ONE FOR THE PASSAT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845581March 8, 2016
POWER TRAIN
JERKING AND LURCHING AT IDLE AND LOW SPEEDS. MATCHES DESCRIPTION OF MECHATRONICS FAILURE OF THE DSG TRANSMISSION. SIMILAR TO THE SAME FAILURE ON OTHER MODELS OF THE SAME YEAR, WITH VW EXTENDED WARRANTY TO 10 YEAR /100,000 MILES. PASSAT NOT INCLUDED IN THIS EXTENSION DESPITE SAME FAILURE AND VW WILL NOT WARRANTY THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806633November 24, 2015
ENGINE, POWER TRAIN
PCV VALVE WENT OUT; AND IN TURN, THE REAR MAIN SEAL RUPTURED A MAJOR OIL LEAK BETWEEN ENGINE AND TRANSMISSION. DEALERSHIP CONCLUDED THE PCV POSITION CRANK VALVE CAUSE BACK PRESSURE INTO THE CRANK RESULTING IN DAMAGING THE REAR MAIN SEAL. VW HAS ISSUED AN EXTENDED WARRANTY ON PCV ON CERTAIN MODELS CAUSING THIS ISSUE, BUT THE TSI 2009 AND UP HAVE NOT BEEN INCLUDED IN THIS RECALL. THIS ISSUE COULD RESULT IN A CATASTROPHIC ENGINE FAILURE DUE TO ALL OIL LEAKING OUT OF CAR WHILE ON ROAD. THIS OCCURS WHEN PRESSURE BUILDS UP TO PCV FAILS WHEN CAR IS BEING OPERATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781875October 14, 2015
ENGINE
ENGINE MISFIRES AT 59K MILES DUE TO EXCESSIVE CARBON BUILD UP. THE CAR HAS ALWAYS BEEN ON THE PREMIUM NAME BRAND GASOLINE, AND SERVICED ACCORDING TO SCHEDULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744134July 28, 2015
FUEL/PROPULSION SYSTEM
MY CAR STALLED AS I WAS STARTING TO ACCELERATE THROUGH A BUSY INTERSECTION ON THE WAY TO WORK AND CAUSED AN ONCOMING CAR TO LOCK UP HIS TIRES AND SWERVED TO AVOID HITTING ME. THE CAR WOULD RESTART BUT NOT RUN ENOUGH TO CLEAR INTERSECTION FOR 10-12 ATTEMPTS. AFTER CLEARING INTERSECTION I WAS ABLE TO PARK CAR AND LEAVE IT FOR REST OF DAY. WHEN RETURNING TO CAR IT STARTED AND RAN FINE ON THE WAY HOME FROM WORK. I CONTINUED TO DRIVE THE CAR FOR NEXT 2 DAYS WITH SAME FAILURES HAPPENING ONLY 1 TIME A DAY BUT NOT AT SAME TIME OR PLACE WITH NO WARNING OR CHECK ENGINE LIGHT. ON 3RD DAY A CHECK ENGINE LIGHT OCCURRED AND UPON READING WITH OBD II COMPUTER IS WAS P2293 FUEL PRESSURE REGULATOR 2 PERFORMANCE ERROR. I HAVE SINCE TAKEN THE VEHICLE TO THE VW SHOP AND THEY ARE STATING I HAVE A BAD ELECTRIC FUEL PUMP ISSUE IN THE TANK AND NEED TO REPLACE IT ALONG WITH THE CONTROL MODULE AT A COST OF $900. IN ADDITION THEY ARE SAYING MY REAR MAIN ENGINE SEAL NEEDS TO BE REPLACE AT A COST OF $1600 ALTHOUGH NOT RELATED TO STALLING ISSUE. THEY FUEL PUMP I HAVE FOUND VERY SIMILAR ISSUES DESCRIBED ON INTERNET WITH SIMILAR YEARS AND IT IS A SAFETY ISSUE. IT SHOULD BE A WARRANTY RECALL NOT A USER RESPONSIBLE ISSUE. I WORK FOR A LARGE GLOBAL AUTOMOTIVE SUPPLIER TO AND NO THAT THIS FAILURE NOT ACCEPTABLE FOR VW AND DEFINITELY SHOULD NOT BE FOR ITS CONSUMERS. I CALLED VW CUSTOMER CARE AND THEY SAID THEY WILL NOT DO ANYTHING FOR THE COST OF EITHER REPAIR SINCE IT IS OUT OF WARRANTY. THIS WILL LIKELY BE THE LAST VW I WILL EVERY PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734487July 16, 2015
POWER TRAIN
CAR WAS PARKED. SHIFTING TRANSMISSION FROM P TO D OR R OR ANY GEAR WOULD RESULT IN THAT INDICATOR FLASHING AND ENGINE REVVING WHEN ACCELERATING. CAR BEHAVED LIKE IT WAS IN NEUTRAL THIS CAR HAS A DSG TRANSMISSION BUT THE VIN NUMBER DOESN'T FALL INTO THE ONES THAT VW HAS ACKNOWLEDGED HAVE ISSUES AND HAVE EXTENDED REPAIR WARRANTY. TURNING OFF THE CAR AND RESTARTING CLEARED THE PROBLEM..THIS HAPPENED AGAIN ON ANOTHER OCCASION. DSG WAS PROPERLY MAINTAINED AND DOCUMENTED AT 40K MILES AS PER SERVICE MANUAL....UPDATED 10-20/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714169May 2, 2015
ELECTRICAL SYSTEM
I WAS DRIVING HOME ON THE HIGHWAY WHEN MY CENTER CONSOLE RADIO HEAD-UNIT STOPPED WORKING. THE SPEAKERS STOPPED PLAYING MUSIC, THE DISPLAY ON THE HEAD-UNIT BLACKED OUT, THE BACK-LIGHTING FOR THE UNIT WENT OUT, AND MY BLUE TOOTH CAPABILITIES CUT OUT AS WELL. MY RADIO HAS NOT WORKED FOR THE PAST TWO YEARS, AND I AM UNABLE TO USE HANDS-FREE BLUE TOOTH WITH MY PHONE. I NOW HAVE TO USE MY PHONE BY HAND IF I WANT TO BE ABLE TO COMMUNICATE WHILE DRIVING. I'VE BEEN NOTICING INCREASED DRAIN ON MY BATTERY (EVEN WHEN THE CAR IS TURNED OFF) WHICH WAS CONFIRMED TO BE COMING FROM MY DEAD RADIO ACCORDING TO DIAGNOSTICS RUN AT AN AUTO SHOP. I HAVE HAD TO JUMP AND REPLACE MY BATTERY TWICE UNTIL I WAS ABLE TO GET THE ISSUE DIAGNOSED. I AM CONCERNED THAT MY BATTERY WILL DRAIN AGAIN FROM THE DEFECTIVE RADIO UNIT. WHEN I TOOK MY CAR TO THE VW DEALERSHIP, THE ONLY OPTION THEY OFFERED TO ME WAS TO PAY $125 TO DIAGNOSE THE PROBLEM AND THEN ANOTHER $800 TO PAY FOR A REPLACEMENT UNIT OF THE SAME BRAND. I REFUSE TO PAY $800 FOR A REPLACEMENT PART THAT I AND MANY OTHERS BELIEVE IS A DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711897April 21, 2015
ELECTRICAL SYSTEM:IGNITION, ENGINE
IGNITION COIL GOING BAD. DEALER TOLD ME VW WAS ON ITS 4TH REVISION OF THESE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705147April 11, 2015
ENGINE
WHILE DRIVING MY 2010 VW PASSET WITH 52870 MILES ON IT AT ABOUT 35 MPH, IT STARTED MISFIRING, SMOKING (WHITE SMOKE) AND IT STALLED. I HAD ENOUGH MOMENTUM TO COAST TO THE SIDE OF THE ROAD, LUCKILY AVOIDING AN ACCIDENT. IT WOULD'T START SO I CALLED MY INS. CO.'S EMERGENCY TOW SERVICE AND HAD IT TOWED TO THE VW DEALERSHIP.THIS WAS FRIDAY EVENING. I WAS WITHOUT MY CAR UNTIL WEDNESDAY AFTERNOON. ON SATURDAY I SEARCHED TECHNICAL BULLETINS, ARTICLES AND VW FORUMS TO FIND OUT WHAT HAD HAPPENED. APPARENTLY MY CAR'S 2.0T ENGINE HAS A PROPENSITY TO CONSUME OIL AND TO HAVE A LOT OF CARBON BUILDUP WHICH CAUSES FAILURE OF THE COIL PACKS, FUEL INJECTORS AND SPARK PLUGS WHICH RESULT IN THE VEHICLE SUDDENLY FALTERING AND STALLING OUT. ON TUESDAY I WAS TOLD BY A VW TECHNICIAN THAT MY FUEL INJECTOR HAD FAILED. THAT EVENING I WAS TOLD A SECOND FUEL INJECTOR FAILED. WEDNESDAY I WAS TOLD THE CAR WAS READY TO BE PICKED UP. THE TECHNICIAN TOLD ME THAT VW WAS AWARE OF A PROBLEM (I'M NOT QUITE SURE HOW HE WORDED IT - BUT HE MENTIONED CARBON BUILDUP AS THE CAUSE) AND THE FUEL INJECTORS WERE UNDER AN EXTENDED WARRANTY SO NO CHARGE FOR THE INJECTORS BUT I WOULD BE CHARGED $465.00 IN RELATED COSTS PLUS I WOULD NEED ANOTHER OIL CHANGE IN 500 MILES TO FLUSH THE ENGINE (ANOTHER $80.00). I ASKED ABOUT THE LIKELIHOOD OF THE OTHER TWO INJECTORS FAILING AND PERHAPS CAUSING ME TO CRASH MY CAR. HE SAID THAT IF I HAD MORE CARBON BUILDU, IT COULD HAPPEN AGAIN. MY CAR RECENTLY HAD ITS 50K MAINTANCE. IF VW WAS AWARE OF THE CARBON BUILDUP DANGERS, THEY SHOULD HAVE DONE A CARBON CLEAN-OUT AT THAT TIME OR AT LEAST OFFERED/ADVISED ME TO HAVE IT DONE. IT ONLY COSTS $169.79 AND I WOULD HAVE HAD A SAFER VEHICLE. I THOUGHT I HAD RELIABLE TRANSPORTATION. I WAS NOT AWARE OF THE CARBON DANGER BUT VW WAS AND THEY SHOULD TELL OWNERS ABOUT THE VW 2.0T ENGINE'S POTENTIAL PROBLEM BEFORE SOMEONE IS KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701544March 25, 2015
ENGINE
WHILE TRAVELING DOWNHILL, THE ENGINE INCREASED TO 400 RPMS WHILE TRAVELING AT 15-25 MPH. I THEN RETURNED HOME. THE ENGINE LIGHT NEVER CAME ON; HOWEVER, THE D (DRIVE) LIGHT BEGAN FLASHING, AND I REALIZED THAT THE CAR WAS IN LIMP MODE. IT WAS TOWED TO THE DEALER, WHICH HAD SERVICED THE CAR EVERY 10,000 MILES, (AND HAD ACTUALLY REPLACED THE TURBO RECIRCULATION VALVE AT 39,637 MILES AS A RESULT OF MY CONCERN THAT THERE WAS A BURNING SMELL WHILE DRIVING). ROSEVILLE VOLKSWAGEN DIAGNOSED THE CURRENT PROBLEM AS BEING THE MULTI-CLUTCH ASSEMBLY, AS WELL AS A FAULTY INTAKE MANIFOLD. THE INTAKE MANIFOLD IS COVERED BY A VOLUNTARY EXTENDED WARRANTY; HOWEVER, THE MULTI-CLUTCH ASSEMBLY IS NOT COVERED IN 2010 SEDANS. IT APPEARS THAT VOLKSWAGEN DID EXTEND THE WARRANTY ON 2007-2009 MODELS FOR THE MULTI-CLUTCH ASSEMBLY; AND IT APPEARS FROM SEVERAL THREADS (VWVORTEX.COM, FORUMS.TDICLUB.COM, MYTURBODIESEL.COM, VWEOSCLUB.COM) THAT THE MULTI-CLUTCH ASSEMBLY CONTINUES TO BE A PROBLEM IN 2010 MODELS. VOLKSWAGEN OF AMERICA IS TAKING NO RESPONSIBILITY TO EXTEND MY WARRANTY, WHICH EXPIRED AT 85,000 MILES. I AM CONCERNED BECAUSE THE CHECK ENGINE LIGHT NEVER APPEARED, AND THIS COULD HAVE HAPPENED WHILE DRIVING ON A FREEWAY, INSTEAD OF ON A STREET NEAR HOME. ADDITIONALLY, THIS PROBLEM MAY HAVE BEGUN APPROXIMATELY 20,000+ MILES AGO, AS I AGAIN SMELLED A BURNING SMELL AT THAT TIME, AND WAS TOLD BY THE DEALER TO IGNORE IT, AS IT WAS PROBABLY A PLASTIC BAG THAT WAS BURNING ON THE ENGINE. HOWEVER, THE SMELL LASTED FOR SEVERAL MONTHS, AND I NOW REALIZE FROM READING THE THREADS THAT THIS WAS PROBABLY THE BEGINNING OF THE PROBLEM WITH THE MULTI-CLUTCH ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682394February 10, 2015
ENGINE
FOR THE THIRD TIME, AN IGNITION COIL FAILED. THIS TIME, I PULLED ONTO A TWO LANE HIGHWAY FROM A SIDE STREET AND BEGAN TO ACCELERATE WHEN THE VEHICLE LOST POWER AND BEGAN TO SHAKE UNCONTROLLABLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681801February 6, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHEN REVERSING AND TURNING THE STEERING WHEEL, THERE WAS A LOUD ABNORMAL NOISE AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE SPIRAL CABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671633January 11, 2015
ENGINE
I HAVE A 2010 VOLKSWAGEN PASSAT WITH ALMOST 70,000 MILES. I PURCHASED THE BRAND NEW CAR IN AUGUST 2010. IN SEPTEMBER 2014 AND NOVEMBER 2014 (THANKSGIVING DAY), AN IGNITION COIL FAILED WHILE I WAS DRIVING. IN SEPTEMBER, I WAS PULLING OUT OF A PARKING LOT ONTO A BUSINESS ROAD WHEN THE IGNITION COIL FAILED. IN NOVEMBER, I WAS ON THE ON-RAMP FOR THE INTERSTATE WHEN THE IGNITION COIL FAILED. THIS WAS ESPECIALLY SCARY AS THE RAMP WAS UPHILL AND THE CAR BARELY HAD ENOUGH POWER TO MAKE IT UP THE RAMP. BOTH TIMES, THE CAR BEGAN TO SHAKE, AND SEEMED TO LOSE POWER AS IT WAS UNABLE TO GO INTO THIRD GEAR, AND HAD TROUBLE MAKING IT UP THE SMALLEST HILL. THE SECOND TIME AN IGNITION COIL FAILED, THE CAR ALSO HAD A LOT OF SMOKE COMING OUT THE TAILPIPE. BOTH TIMES I HAD TO DRIVE HOME AND THEN TO THE DEALERSHIP AT 25 MILES AN HOUR IN A SHAKY VEHICLE IN ORDER TO HAVE THE IGNITION COIL REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat