Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11520899May 8, 2023
POWER TRAIN
I have had an issue with my transmission since I’ve got it . I got it with only 38,000 miles on it in july 2021. When i touch my brakes going slow or pull off from a red light my vehicle will make a choppy noise and shake. When i switch gears it will occasionally get stuck and shake when i pull off. I took it to volkswagen service a couple times in 2021 where they assured me i had no transmission issue. I had other things like control arms and water pump issues that i had fixed. But my car was still doing the same thing. So i took it to various shops and volkswagen service many times throughout the entire year of 2022. Then finally they told me there is a issue with my whole clutch gearbox kit and dual mass flywheel as well. During the time they found that issue it was only about 45,000 miles on my vehicle. Volkswagen is known to have transmission issues so i was shocked there wasnt any recall on the issue since my car had very low miles on it and it is a known volkswagen issue. It is progressively getting worse to where it is becoming a hazard and i cant continue to drive my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517226April 15, 2023
UNKNOWN OR OTHER
On 4/12/2023 - I was traveling on highway 4 in the afternoon headed back home from work. While driving around 70mph all in sudden without any warning front driver side wheel locked up and causing the car to pull hard on driver side. I hit the retaining divider while trying my best to not to hit any other cars. This should be a recall a major one as no car should lock up like this
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11514600March 30, 2023
POWER TRAIN
DSG transmission, yes it’s available for inspection. The vehicle lost power and it wouldn’t go any faster for a few minutes when accelerated. I’m talking it for inspection on 03/31/2023. No inspection yet. This problem has never happened before. This happened on March 29th, 2023. The transmission light came on and it said to park the vehicle and let the transmission cool because it was over heating. I parked it for a while and when I started it back up the light went out. I called the dealer and he said to bring it in but don’t drive it hard. My vehicle is a Volkswagen CC r line but on your website it’s showing a picture of a Volkswagen Passat with my vin number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514642March 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Volkswagen Passat. The contact stated the vehicle was repaired in 2016 for an unknown failure. The contact reported that on multiple occasions, while driving at various speeds, the vehicle began to overheat, with a beeping sound. The contact stated that the temperature gauge started to rise and that an abnormal odor was coming through the vents. The vehicle was veered to the side of the road after smoke was seen coming from the engine compartment. The contact allowed the vehicle cool down before restarting. Additionally, on several occasions while stopped, the vehicle overheated. The vehicle was towed to two separate dealers where several parts were replaced however, the failure persisted. The contact stated that there was an abnormal odor inside the vehicle. The vehicle had been overheating. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514683March 30, 2023
AIR BAGS, STEERING, ELECTRICAL SYSTEM
While driving Airbag error flashed on dash and the Airbag light-lamp came on . Also my steering wheel horn and buttons do not work . I had no past indication . I am driving with no horn and most likely no Airbag deployment in case of accident. No inspection yet. Actually at risk if driven to the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514266March 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Volkswagens Passat. The contact stated that on multiple occasions while driving at various speeds, the vehicle stalled and multiple unknown safety lights are illuminated on the dash. The vehicle was able to restart. On another occasion, while parked the vehicle stalled and multiple safety lights were illuminated again. The vehicle was not diagnosed or repaired. The contact believes that the failure is associated with NHTSA Campaign Number: 17V509000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified and a complaint was filed. The failure mileage was approximately 150,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507067February 13, 2023
AIR BAGS, ELECTRICAL SYSTEM
The airbag light came on, the horn won't work, and none of the steering wheel controls work. I think it is the clockspring failure that wasn't fixed right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502564January 19, 2023
UNKNOWN OR OTHER
Clock Spring Malfunction: Air Bag Indicator Light, Loss of Function of Horn, Loss of Function of Steering Wheel Controls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502696January 19, 2023
FUEL/PROPULSION SYSTEM
Was driving on the freeway and the vehicle suddenly died. Leaving me stranded in the car left lane with no way to pull over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500630January 7, 2023
AIR BAGS
The front seat passenger side air bag sensor switch is out. This is a common problem on the VW, Audi's and similar. The failure of the airbag switch puts the passenger at risk. No good reason that the switchs should go out so soon in the models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499196December 28, 2022
AIR BAGS, STEERING
Unsure how this problem arose, but suddenly the airbag error light appeared and non of the controls on the steering wheel work. This also includes the horn, and airbag. From googling it appears there was a recall for the 2013 VW Passat for a faulty clock spring in the steering wheel which can cause the airbag light to appear and be faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497976December 19, 2022
STRUCTURE:BODY
The drivers door lock will stop working, in freezing temperatures and keep the interior door handle from unlocking the door. This morning I had to get out my passenger door, and that could be a problem in an emergency situation. The car/latch assembly is available for inspection. The problem has been reproduced and TSB# 57-14-01 documents it. No warning lamps, indicators, noises, etc that the latch will not happen. You pull the handle, and the door does not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494883November 25, 2022
AIR BAGS, STEERING, ELECTRICAL SYSTEM
Records indicate clock spring recall service was performed at some time in the past. Same exact problem recurred last week. Clearly the recall service did not remedy the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493179November 11, 2022
AIR BAGS
VW has a back order of over 7,000 clock springs with no time table for delivery. No relief provided by VW. Drive vehicle at your own risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492519November 6, 2022
AIR BAGS, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
* Driver air bag, horn, all controls in steering wheel. * Not having a horn or working air bag * Yes, defective clock switch has been confirmed-this was a recall, was replaced and failed again * No- dealer/recall repair center only * No, air bag light came on and that was it. At that moment nothing worked This occurred in March 2022. I was told it would take 1-2 months to get the part. The part is still unavailable. Called VM Customer Care-they instructed me to call the dealer. The dealer has no control over parts coming from VW. Now driving 8 months without an airbag or horn. All controls in the steering wheel are inoperable. Most are convenience items. Air bag and horn are safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492028November 2, 2022
SUSPENSION
I noticed my car was sitting lower than normal all the way around. While driving, I heard some unusual noises coming from the rear. I took the car to a mechanic for evaluation. The mechanic said three of the four coil springs had broken (both rear and drivers side on the front. I did some research and found there is an existing recall for broken springs in Volkswagen automobiles. Volkswagen's number for this recall is 42J5. NHTSA’s campaign number: 19V188000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491363October 28, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Driver side low beam headlights failed. Bulb works. Bulb Holder works. Confirmed by moving bulb and bulb holder assembly to passenger side where it operates fine. Search on-line finds many people with same problem. It appears to be an electrical connection problem within the headlight assembly. There was a reportedly recall for this problem that did not cover all VINs. This is definitely a safety issue that also reportedly costs up to $600 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491044October 26, 2022
UNKNOWN OR OTHER
Noticed the carpeting getting wet on the drivers side floor. After doing some research online tracked it down to the drivers side drain for the moonroof. The hose shrunk over time and disconnected from the rubber piece that goes through the firewall and allows the water to drain outside of the vehicle. Had to splice a piece of hose to the original so it would be long enough to connect again. Worried that the condensation from the water leaking inside the car may affect electrical components over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488207October 6, 2022
AIR BAGS
My horn doesn’t work Airbags don’t work Car cut off 2 times on highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485368September 19, 2022
AIR BAGS
My vehicle was involved in a crash where Vehicle 1 (V1) ran a red light and my vehicle struck V1 along the rear passenger side door, causing my vehicle to spin 180 degrees. The front end of my vehicle was torn off and no airbags deployed, causing injury to the driver of my vehicle. The driver sustained a concussion and whip lash. My vehicle was traveling under 10mph and V1 was approximately 40-50mph. There were no recall repairs listed for my vehicle, but there was a recall in the past for the airbags. I do believe the airbag recall was repaired by a dealership. My vehicle had no warning/indicator lights on the instrument panel showing any problems with the vehicle or the airbags.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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