Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11433782September 21, 2021
STEERING
MY AIRBAG CLOCKSPRING HAS WENT OUT AND NOW MY HORN AND CRUISE CONTROL DOES NOT WORK . NOTHING ON MY STEERING WHEEL WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433226September 16, 2021
ELECTRICAL SYSTEM
The key gets stuck in the ignition (about 1 out of 4 times) when put into park. This is dangerous as it does not allow the driver to safely exit the vehicle without the risk of damage, theft, a perpetrator could hide in the vehicle to prey on the driver as it is unlocked. After researching, I see this is a common problem with ALL volkswagons of this year. In fact, an extended warranty has already been issued by volkswagon for most models EXCEPT the Passat!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431221August 31, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS module failure at 56,000 miles. Warning lights illuminated on dashboard are ABS, brakes, stability control, tire pressure and airbags. Local VW dealer inspected and confirmed failure of ABS module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428840August 12, 2021
SUSPENSION
Rear passenger side wheel area started making a lot of noise. After tire was taken off, found rear coil spring broken and dislodged from proper location. Then looked at drivers side rear coil spring and it was still in proper location but broken. Found replacement part which also fit VW Beetle and VW Jetta which are much smaller cars than a Passat. VW does not offer heavier springs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427545August 3, 2021
UNKNOWN OR OTHER, ENGINE
On May 4th 2021 start button was replaced. While driving back the car from the dealer, car started to idle violently. Same thing happened the next day. So I drove it to the dealer. Service Manager requested a mechanic to drive the car around and this time we could not reproduce the problem. Instead of running any diagnostics, service manager asked me to leave. Then for past 3 months this problem has been happening on and off. For past 3 days the car started to shake violently at lights (awaiting green signal) and ESC warning started to appear on the dash board. Today I took it to the dealer and they suggested me to change intake cam shaft etc with a total estimate of $ 5000.00 Before the change of start button this car ran just fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427498August 2, 2021
SERVICE BRAKES
After a brake job with the replacement of brake fluid, the brake pedal is soft even after re-bleeding. Two methods were used, pressurized and new fluid fed through the reservoir tank and then manually with two people replacing the fluid in the reservoir. Working on resolution. First brake replacement at about 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427531August 2, 2021
AIR BAGS
Steering wheel controls, such as volume control, song control stopped working. As well as airbag light came on. Then a week later heard clicking while turning steering wheel and noticed horn doesn’t work as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426183July 23, 2021
STEERING, SUSPENSION, UNKNOWN OR OTHER
For about 2 years my vehicle has been vibrating at the steering wheel. I have replaced the tires twice, have done multiple tire balances, rotations, road force tests, alignments, and have requested multiple inspections of all components associated with the steering assembly. All possible solutions have apparently been insufficient or they have been found inconclusive. The technicians at the dealership have been unable to identify the cause of the vibration. Due to this, my steering wheel has continued to vibrate for about 2 years. The vibration occurs around highway speeds as well as when braking. I have recorded multiple videos that show this as well as having testament from multiple people, including dealership staff. The vibration has slowly but surely gotten worse over time and I am afraid that something will break and cause me to have an accident or severe injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407722April 12, 2021
UNKNOWN OR OTHER
AC NOT WORKING UNDER 70K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405672March 30, 2021
AIR BAGS, STEERING, UNKNOWN OR OTHER
I TOOK MY VW IN AT 90000 AND IT WAS IN NEED OF A STEERING CLOCK SPRING, HERE I AM 30K MI LATER AND GUESS WHAT. I AM TOLD THIS IS NORMAL BUT I THINK HE SAME BREATH THE MANGER TELLS THE OTHER CUSTOMER NOT TO WORRY ABOUT IT THAT IT WAS ONLY 2015S . 400 BUCKS LATER !!! AND THAT WAS HALF. HOW IS THIS NOT AN ISSUE OR DEFAULT!! I WAS LITERALLY IN THE DRIVE THRU AND HONKED MY HORN NEXT THING J KNOW MY WARNING SYSTEM TELLING ME MY AIRBAGS SUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398178February 27, 2021
AIR BAGS
MY PASSENGER SIDE AIRBAG SENSOR ALL OF A SUDDEN IS 'BROKEN' REQUIRING A $400 REPAIR. I DON'T REALLY EVER PASSENGERS IN MY CAR. IS THIS NORMAL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395451February 9, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED THE VEHICLE FROM EMPIRE AUTO USED. I HAD AN ISSUE WITH THE HORN AND THEY TOLD ME IT WAS A RECALL ON THE CLOCKSPRING. I DECIDED TO TAKE IT TO THE DEALER ITSELF FOR THE SERVICE. THE PART HAS BEEN REPLACE LIKE 3 TIMES ALREADY. I CONSIDER THIS A SAFETY ISSUE. THEY CAN'T FIGURE OUT IT KEEPS HAPPENING. PLEASE ADVICE, THE LAST SERVICE DATE WAS ON 01/25/2021. AT THE PRESENT TIME I GOT NO HORN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389644January 24, 2021
ENGINE
CAR IS BURNING EXCESSIVE OIL WITHIN 3,000 MILES AFTER OIL CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388796January 19, 2021
AIR BAGS, ELECTRICAL SYSTEM
STEERING WHEEL STARTED MAKING TICKING NOISES AROUND 35K MILES. ROUGHLY 36K MILES THE AIR BAG ERROR LIGHT CAME ON. ROUGHLY 38K MILES HORN AND ALL STEERING WHEEL BUTTONS LOST POWER. CLOCK SPRING PROBLEM OBVIOUSLY. IM TOLD THIS VEHICLE WAS RECALLED FROM 2010 TO 2014 MODELS. WELL OBVIOUSLY THE ISSUE WAS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388301January 15, 2021
ENGINE
I BOUGHT THIS VEHICLE AT DRIVETIME IN PITTSBURGH (NORTH HILLS) WITH 36,000 MILES. THE ENGINE HAD A LOUD SOUND FROM THE MOMENT THAT I TOOK IT OFF THE LOT. I WAS TOLD "THAT IS HOW VWS SOUND". PROGRESSIVELY IT HAS GOT WORSE, NOW I HAVE AN ESTIMATE TO REPLACE A TIMING CHAIN AND CAMSHAFT WITH ONLY 82,987 MILES. THIS IS INSANE. IT HAS ALWAYS BEEN BAD, AND I AM FURIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376798November 28, 2020
SUSPENSION
DRIVING ON HIGHWAY WHEN MY DAUGHTER HEARD LOUD SNAP AND CAR REAR END STARTED TO SAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376492November 27, 2020
AIR BAGS, ELECTRICAL SYSTEM
WHILE TURNING OUT OF A PARKING SPACE AT A SLOW SPEED I FELT A STIFFNESS IN THE TURNING WHEEL FOLLOWED BY A CRUNCH AND THE AIRBAG ERROR LIGHT ILLUMINATING. HORN IS NOT OPERATIONAL EITHER IN ADDITION TO OTHER STEERING WHEEL CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374849November 16, 2020
SERVICE BRAKES
NHTSA CAMPAIGN ID: 15V705000, MANUFACTURER RECALL NUMBER: 23R1 PURCHASED THE VEHICLE AND WAS TOLD BY MANY MECHANICS THE BRAKE ISSUES OR SOFTNESS CURRENTLY EXPERIENCING IS DUE TO A FAULTY BRAKE MASTER CYLINDER. CAR HAS 49K MILES. SPENT MORE THAN 1500.00 ON BRAKE NEW BRAKE ROTORS AND PADS, AS WELL BRAKE FLUID FLUSH AS RECOMMENDED, AND VEHICLE STILL HAS DIFFICULTY COMING TO A STOP. THERE ARE DAYS IS BRAKES OK AS COLDER DAYS, AND HOTTER DAYS IT JUST SINKS TO THE FLOOR. VEHICLE MAKES SCRAPING NOISE WHEN COMING TO A STOP. THE BRAKE WOULD STAY STUCK WHEN ON A HILL. WOULD HAVE TO ACCELERATE THE VEHICLE TO MOVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366562October 26, 2020
STRUCTURE:BODY
DRIVER'S SIDE MIRROR BECOMES LOOSE AND A LOUD WHISTLING SOUND IS MADE WHEN DRIVING OVER 30 MILES PER HOUR. THIS IS A MANUFACTURER DEFECT AS IT JUST STARTED HAPPENING A COUPLE OF WEEKS AFTER PURCHASING THE CAR AS A CERTIFIED USED VEHICLE. THE DEALER TOLD ME THE WARRANTY WOULD NOT COVER IT. THE DOOR PANEL WOULD HAVE TO BE REMOVED AND A NEW MIRROR INSTALLED WITH NO GUARANTEE THAT IT WOULD NOT DO IT AFTER REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343758August 6, 2020
VISIBILITY/WIPER
I HAD RECENTLY SCANNED MY VEHICLE WITH A DIAGNOSTIC SCANNER BECAUSE MY WINDOW WASHERS WERE NOT SPRAYING TO CLEAR THE WINDSHIELD WHEN MANUALLY ACTIVATED BY THE STALK. THE CODE SHOWS A SHORT IN THE CIRCUIT SOMEWHERE BETWEEN THE STALK AND THE WASHER PUMP. I TRIED REPLACING THE PUMP BUT SAME OUTCOME NO WASHER FLUID WOULD DISPENSE THIS IS A VERY BIG INCONVENIENCE MOSTLY BECAUSE WHERE I LIVE MOST COMMUTES ARE PART HIGHWAY AND PART SIDEROADS/ DIRT ROADS, SO THINGS START TO GET DIRTY AND VISIBILITY IS DRAMATICALLY REDUCED. IM REALLY NOT TRYING TO PAY FOR A HARNESS OR TO GET THE LOOM PULLED APART TO FIND THE BUG. TO KEEP EVERYTHING LOOKING STOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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