Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10569471March 14, 2014
ENGINE, FUEL SYSTEM, DIESEL
TURBO FAILED ON A LIMITED ACCESS HIGHWAY. TOTAL LOSS OF POWER. SEVERE DAMAGE TO ENGINE, INTAKE COMPONENTS AND EXHAUST DEVICES. WHILE THIS FAILURE DIDN'T CAUSE AN ACCIDENT IT PLACED US IN CONSIDERABLE DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567399March 5, 2014
ENGINE, POWER TRAIN
VEHICLE WAS DOWN ON POWER WITH NOTICEABLE TURBOCHARGER WHINING NOISE. VEHICLE WAS TAKEN TO DEALERSHIP, TURBOCHARGER WAS REPLACED. ORIGINAL TURBO HAD DAMAGE ON IMPELLER AND TURBO HOUSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566308February 27, 2014
VEHICLE SPEED CONTROL, ENGINE
VEHICLE WAS ACCELERATING AWAY FROM A STOP LIGHT WHEN A LOUD "CRACK" WAS HEARD FOLLOWED BY A LOUD GRINDING AND WHISTLING SOUND, THE CAR LOST POWER. MY WIFE FORTUNATELY WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD AND TURN INTO A RESIDENTIAL STREET. AFTER COMING TO A STOP THE ENGINE WAS STILL RUNNING SHE WAS ABLE TO MOVE THE CAR AT A VERY SLOW SPEED (CAR WOULD GO NO FASTER THAN ABOUT 10 MPH) TO A BUSINESS PARKING LOT AND CALL VOLKSWAGEN ROADSIDE ASSISTANCE AND WAITED FOR A TOW TRUCK TO TAKE OUR CAR TO THE NEAREST VOLKSWAGEN DEALER. THE FOLLOWING DAY THE DEALER SERVICE ADVISER INFORMED US OF THE TURBO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565213February 20, 2014
POWER TRAIN, FUEL SYSTEM, DIESEL
I HAVE THE TURBO DIESEL VERSION. I WAS DRIVING ON HWY 695 IN BALTIMORE, MARYLAND DURING RUSH HOUR (0800ISH) WHEN I BEGAN TO ACCELERATE ONLY TO LOSE POWER. THE CAR HAD JUST ENOUGH POWER TO GET ME OFF THE ROAD AND BECOME STRANDED ON THE SIDE OF THIS MAJOR HIGHWAY FOR 80+ MINUTES. DEALERSHIP REPORTED FAILED TURBO. THIS WAS NOT A PLEASANT EXPERIENCE AND ONE THAT I HOPE OTHERS DO NOT HAVE TO EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563786February 10, 2014
ENGINE
TRAVELING ON INTERSTATE AT 65 MPH AND CAR LOST POWER. FAILED TURBO ! WE ALMOST GOT IN AN ACCIDENT AND JUST MADE IT TO THE SIDE ON THE ROAD. VERY DANGEROUS. I HAVE TALK TO MANY OTHER VW 2012-2013 PASSAT OWNERS WITH THE SAME PROBLEM ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562779February 3, 2014
ENGINE, WHEELS, SERVICE BRAKES, HYDRAULIC
MY FIRST WEEK WITH THIS CAR AND THE BRAKES START TO MAKE THE NASTIEST SOUND. IT WAS AS IF IT HAD NO BRAKE PADS. I IMMEDIATELY CALLED THE DEALERSHIP AND ASKED THEM WHAT WAS WRONG WITH THE CAR I SUSPECTED THE BRAKES FROM THE START. I HAD TO TAKE IT IN AND THEY CHECKED THEIR SITE AND IT REPORTED THAT ON THIS MODEL AND YEAR THE CARS CAME WITH A DEFECT IN THE BRAKES. THEY HAD TO REPLACE THEM WITH NEW ONES. 2 MONTHS LATER IT STARTS UP AGAIN. THE BAD THING IS THAT VW NEVER ADMITS TO THEIR FAULTY CARS. THEY SET ME UP WITH HIGH PAYMENTS AND WONT HELP ME WITH ANY OF MY CONCERNS. THE CAR IS NICE NO DOUBT ABOUT IT BUT WHY WOULD I WANT TO STAY WITH A FAULTY CAR AND HIGH PAYMENTS? MAKES NO SENSE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560681January 20, 2014
ELECTRONIC STABILITY CONTROL (ESC), WHEELS
OUR NEW 2013 TDI PASSAT, FROM DAY ONE HAS HAD THE ISSUE OF INTERMITTENTLY DRAGGING, PULLING CRUNCHING NOISE COASTING THROUGH A CORNER IN THE FRONT LEFT WHEEL. IT VARIES FROM A SOFT TUG AND CRUNCH NOISE, TO SO HARD IT PULLS YOU INTO ONCOMING TRAFFIC! IT SEEMS TO BE WHILE MAINTAINING SPEED OR COASTING, NEVER WHILE BRAKING. AFTER ABOUT 3-4TH TIME INTO THE SERVICE DEPARTMENT AND EVERYTHING CHECKING OUT FINE, WE FINALLY GOT THEM TO COME UP AND RIDE WITH ME ON OUR ROAD. (WE DO LIVE ON A MOUNTAIN ROAD THAT IS A POSTED 55MPH WITH SOME 40MPH CURVES) THE CAR DID IT AND THE SERVICE MANAGER SAID, "HMMM." HE SAID ITS THEIR TOP OF THE LINE CAR AND THINKS ITS THE STABILITY CONTROL SYSTEM. I ASKED IF IT WAS ONLY IN THE FRONT LEFT WHEEL? HE SAID "NO." I ASKED HOW COME IT DRAGS AND PULLS THE FRONT LEFT NO MATTER IF IT'S A LEFT OR RIGHT TURN, AND IS IT SUPPOSED TO DO IT SO HARD SOME TIMES THAT IT PULLS YOU INTO ONCOMING TRAFFIC? HE SAID "NO."HE SAID IT SOUNDS LIKE A SYSTEMS ISSUE BECAUSE WE HAVE KNOWN OTHER PEOPLE THAT HAVE TAKEN THEIR TDI'S IN FOR THIS EXACT SAME ISSUE SO IT'S NOT JUST A SENSOR IN THIS PARTICULAR CAR. WE CALLED 3 DAYS LATER TO SEE IF THEY HAD A RESOLVE AND THEY SAID THE CAR IS "FINE AND FUNCTIONING NORMAL, THAT I TOOK THE CORNER 8 MPH TOO FAST AND THE CAR DID IT'S JOB"!! I AM CONCERNED FOR MY FAMILY'S SAFETY AS WE HAVE STATED NUMEROUS TIMES AND GIVEN THEM EVERY OPPORTUNITY TO ADDRESS THIS AND YET TO NO AVAIL. THIS CAR DOES THIS EVERYDAY. IT'S NOT NORMAL TO SAY TO YOUR SPOUSE THAT IF I'M INVOLVED IN AN ACCIDENT ON OUR ROAD, ESPECIALLY A HEAD-ON, IT WAS THE FRONT LEFT WHEEL THAT DID IT. THESE CARS HAVE A SAFETY DEFECT IN THIS SYSTEM AND I WANT EVERYONE TO KNOW. I DON'T KNOW WHERE TO GO FROM HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560384January 17, 2014
STRUCTURE:BODY
WHEN TEMPERATURES FALL BELOW FREEZING, DRIVER'S DOOR WILL NOT OPEN (USUALLY IN THE MORNINGS). VEHICLE WAS TAKEN TO DEALER AND REPLACEMENT LATCH ORDERED. PART IS ON BACK-ORDER AND I CANNOT ENTER THE VEHICLE UNLESS I CLIMB THROUGH THE PASSENGER SIDE. THIS IS EXTREMELY UNSAFE BECAUSE IT WOULD NOT BE POSSIBLE TO EXIT THE VEHICLE HURRIEDLY IN AN EMERGENCY SITUATION. I HAVE HAD THIS PROBLEM FOR (3) WEEKS AND WAS TOLD BY THE DEALER TODAY THAT THEY STILL DID NOT KNOW WHEN THIS PART WOULD BE IN. ABSOLUTELY UNSAFE AN ABSOLUTELY RIDICULOUS THAT I HAVE TO CLIMB INTO MY NEARLY NEW CAR WITH 7000 MILES ON THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556864December 20, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING 65 MPH AND WITHOUT WARNING THE SUNROOF OF MY 2013 VOLKSWAGEN PASSAT EXPLODED OUTWARDS, CREATING AN APPROXIMATELY 18" HOLE. SOME GLASS FELL INSIDE BUT THE MAJORITY OF THE GLASS EXITED THE CAR. THE OUTSIDE TEMPERATURE WAS ~65 DEGREES, NO OTHER WINDOWS WERE OPEN AND THE SUNROOF WAS FULLY CLOSED; THE INTERIOR COVER OF THE SUNROOF WAS OPEN. NEITHER THE HEAT OR AIR CONDITION WERE ON. I WAS NOT ON MY CELL PHONE AND THE MUSIC VOLUME WAS ON LOW. I AM THE FIRST OWNER OF THIS CAR, HAVING TAKEN POSSESSION 87 DAYS AGO. THE DEALERSHIP WILL NOT ACCEPT CULPABILITY AND HAS STATED I WOULD HAVE TO PROVE A FACTORY DEFECT LED TO THE EXPLOSION OF THE SUNROOF. AN INTERNET SEARCH INDICATES THE EXPLODING SUNROOF IS NOT AN UNHEARD OF PROBLEM. WE CONTINUE TO ADDRESS THIS ISSUE WITH THE DEALER BUT AS OF THIS MOMENT, INDICATIONS ARE THEY WILL EXPECT OUR INSURANCE TO COVER THE COSTS OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552604November 17, 2013
POWER TRAIN
TOTAL FAILURE OF TRANSMISSION ON A NEARLY NEW CAR. FORTUNATELY OCCURRED AS I WAS PARKING AT A DESTINATION AND NOT ON HIGHWAY. VW REPLACED THE ENTIRE TRANSMISSION WHILE WE WERE OUT OF THE COUNTRY BUT NEVER TOLD ME WHAT OR WHY IT FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551695November 10, 2013
VISIBILITY/WIPER
AFTER DRIVING FOR AN HOUR I MADE A STOP FOR ABOUT 30 MINUTES. I WAS RETURNING TO MY VEHICLE WHEN A NOTICED BLUE FLUID COMING FROM UNDER THE ENGINE ON THE PASSENGER SIDE. I TOOK THE VEHICLE TO A VOLKSWAGEN DEALER ABOUT 3 MILES AWAY. AFTER THE DEALER INSPECTED THE VEHICLE THEY FOUND "HOSE CONNECTOR NEAR PUMP LEAKING WASHER FLUID". THE DEALER REPLACED THE HOSE CONNECTOR. NOT LEAKING AT THIS TIME. I HAVE SINCE RETURNED THE VEHICLE TO THE DEALER FOR OTHER ISSUES I'M EXPERIENCING WITH THIS VEHICLE THAT WASN'T PRESENT DURING MY TEST DRIVE AND I AM FILING SEPARATE COMPLAINS FOR THOSE ISSUES BECAUSE IM BEING TOLD THAT THESE ARE NORMAL CHARACTERISTICS OF THE VEHICLE. WHEN I PURCHASED THE VEHICLE IT ONLY HAD 38 MILES. CURRENT MILEAGE 1900 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551713November 10, 2013
FUEL SYSTEM, DIESEL
ROAD TEST WITH LESS THAN 1/4 TANK OF FUEL. ON OCTOBER 25 2013, I HAD MY RADIO VOLUME DOWN FROM THE NIGHT BEFORE AND I WAS PULLING OUT OF MY DRIVEWAY. I HEARD A SLOSHING SOUND AND COULD FEEL A SLIGHT BUMP AS IF SOMETHING WAS LOOSE IN TRUNK OR UNDER THE CAR. FROM THEN I KEPT MY RADIO DOWN AND EVERY TIME I CAME TO A STOP I COULD HEAR THE SOUND AND FEEL THE SLIGHT BUMP. IT BECAME VERY CLEAR THAT IT WAS FLUID AND IT WAS CENTERED IN THE BACK OF THE CAR. ON 10/28/2013 I CALLED OURISMAN OF ROCKVILLE AND VOLKSWAGEN AND I TOLD THEM ABOUT THE SOUND. I BROUGHT THE CAR IN ON 10/29/13. THE DEALER INSPECTED THE CAR AND SAID THE CAR IS OPERATING AS DESIGNED. I TOLD VOLKSWAGEN AND THEY TOLD ME TO GO TO ANOTHER DEALER FOR A SECOND OPINION. I WENT TO DARCARS VOLKSWAGEN ON 11/1/13 THE DEALER CHECKED THE CAR OUT AND SAID THE TECHNICIAN THINKS IT WAS COMING FROM THE ADD BLUE TANK SO THE ADDED ADD BLUE I TOLD THEM I COULD STILL HEAR THE SLOSHING SOUND. I WAS ADVISED TO RETURN THE CAR ANOTHER DAY BECAUSE THE ROADS WERE WET . I WENT BACK ON 11/5/13 AND THE SERVICE MANAGER WAS IN THE CAR WITH ME WHEN I BACKED THE CAR UP AND STEPPED ON THE BRAKES TO DUPLICATE THE SLOSHING SOUND. WHEN THE MANAGER HEARD THE SOUND HE SAID "MINE DOESN'T DO THAT, IT SOUNDS LIKE SOMETHING IS LOOSE". I WENT ON A ROAD TEST WITH HIM BECAUSE OF TWO OTHER CONCERNS A HAD. I WAS GIVEN A LOANER WHICH WAS A 2013 VOLKSWAGEN PASSAT SE GASOLINE ENGINE AND AT NO TIME WHILE DRIVING THIS CAR I WAS ABLE TO HEAR THE GAS SLOSHING AROUND IN THE TANK. DARCARS SAID THEY REMOVED THE FUEL PUMP AND MAKE SURE NOTHING WAS ROLLING AROUND IN THE TANK. THEY RE-INSTALLED THE FUEL PUMP AND CONFIRMED IT WAS THE FUEL IN THE TANK THAT WAS MAKING THE NOISE AND NOW THE SAME MANAGER WHO SAID IT SOUND LIKE SOOTHING IS LOOSE IS NOW SAYING IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE. THEY RETURNED THE CAR TO ME ON 11/08/13. STILL SLOSHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551179November 6, 2013
FUEL SYSTEM, DIESEL
WAS OUT OF TOWN IN RUSH HOUR TRAFFIC AND EXPERIENCED A NEAR COMPLETE LOSS OF POWER. THE DO NOT OPERATE VEHICLE INDICATOR LIGHT CAME ON. WAS ABLE TO PULL VEHICLE OFF TO SHOULDER OF THE BUSY FREEWAY AND SHUT DOWN THE VEHICLE. AFTER A FEW MOMENTS I RE-STARTED THE VEHICLE. IT STILL WOULD NOT ACCELERATE AND THE LIGHT CAME BACK ON SO I SHUT IT DOWN AGAIN. WAS ABLE TO CALL THE VW SERVICE CENTER WITH CELL PHONE AND A TOW TRUCK DISPATCHED. GOT IT TO THE LOCAL DEALER. THEY SAID THEY COULD NOT HELP ME BECAUSE THE SERVICE CENTER WAS CLOSED. LUCKILY A MOTEL WAS CLOSE BY. THE NEXT MORNING THE SERVICE CENTER ADVISED THERE MAY BE A BAD FUEL PROBLEM. IT WAS SHELL DIESEL FROM A FAIRLY LARGE CITY STATION. SUPPOSEDLY THE FUEL WAS "MURKY." IF IT WAS FUEL PROBLEM I TOLD VW SERVICE ADVISOR I WANTED A SAMPLE OF THE FUEL SO I COULD RECOUP MY REPAIR EXPENSE FROM SHELL. LATER I WAS TOLD THERE WERE NO METAL SHAVINGS, AND THE PARTS AND LABOR EXPENSE TO DRAIN THE FUEL, PURGE THE LINES, AND REPLACE THE FUEL FILTER WAS NOT CHARGED TO ME PER "GOOD WILL" SERVICE. THEY DID NOT SAVE ANY FUEL FOR ME. I DID INCUR MOTEL AND FOOD EXPENSES AND AM WORRIED VW WILL NOT REIMBURS MY TRIP INTERRUPTION EXPENSES BECAUSE IT IS "BAD FUEL" AND SINCE I HAVE NO FUEL I CANNOT PROVE TO SHELL THE FUEL WAS BAD. ACCORDING TO INVOICE THE CAUSE OF MY PROBLEM WAS A P0087 = FUEL/SYSTEM PRESSURE TOO LOW. SEEMS VW VEHICLES ARE HAVING THIS PROBLEM MORE THAN THEY SHOULD AND THE CUSTOMER IS KEPT IN THE DARK. I AM AFRAID THIS PROBLEM WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547176October 8, 2013
EXTERIOR LIGHTING
WE ARE DRIVING A LOANER 2013 VW PASSAT THAT WE ARE IN THE PROCESS OF PURCHASING. WE DROVE IT FOR THE FIRST TIME AT NIGHT AND ENCOUNTERED A SERIOUS PROBLEM WITH THE HEADLIGHTS. WE EXITED THE HIGHWAY AND WHILE GOING AROUND THE BEND OF THE OFF RAMP I WAS UNABLE TO SEE THE SIDE OF THE ROAD AT ALL. AT FIRST I THOUGHT MY VISION BLURRED BUT AS WE EXAMINED IT FURTHER WE LEARNED THAT THERE IS A VERY SERIOUS DARK AREA ON BOTH FRONT CORNERS OF THE CAR. WHEN RE -ENTERED THE HIGHWAY WE ALSO FOUND OURSELVES DISTRACTED BY THE DARK SPOTS EVEN WHILE GOING IN A STRAIT LINE. WE PROCEEDED TO DIM ALL INSTRUMENTATION TO SEE IF THAT WAS ADDING DISTRACTION BUT THE PROBLEM WAS STILL PREVALENT. AS WE DROVE HOME WE REVIEWED THE HEADLIGHT DISPERSION OF OTHER CARS AND ALL OF THEM PROJECTED ADEQUATE LIGHT IN THE FRONT CORNERS OF THE CAR. IF THERE WERE A BICYCLIST OR PERSON WALKING ON THE SIDE OF THE ROAD THERE IS A HIGH PROBABILITY WE WOULD HAVE HIT THEM OR GO OFF INTO A DITCH FROM THE INABILITY TO SEE THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546622October 3, 2013
STRUCTURE:BODY
A PASSENGER EXITED REAR PASSENGER SIDE DOOR. WHEN HE PUT HIS HAND OUTSIDE THE CAR AS HE EXITED, ONE OF HIS FINGERS RECEIVED A DEEP CUT. AFTER THE INCIDENT, WE INSPECTED THE CAR AND FOUND OUT A SHARP POINT AT THE END OF A CHROME TRIM ALONG THE WINDOW/ROOF LINE. LATER I INSPECTED FURTHER AND FOUND OTHER LOCATIONS NEAR THE DOORS WHERE SHARP EDGES/POINTS EXIST. THIS IS HAZARDOUS AS PASSENGERS ENTER OR EXIT THE CAR. PARTS OF BODY AND/OR HAND CAN RECEIVE CUT WOUND IF CONTACTED WITH THESE SHARP EDGES/POINTS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10546431October 1, 2013
FUEL SYSTEM, GASOLINE
OUR 2013 VOLKSWAGEN PASSAT LEAKED GASOLINE ON TO OUR GARAGE FLOOR WHILE SITTING IN THE GARAGE. THE GARAGE FLOOR WAS COVERED AND YOU COULD VISIBLY SEE THE FUEL DRIPPING FROM THE GAS TANK. THE FUMES FILLED OUR GARAGE AND HOME AND RESULTED IN EXTENSIVE CLEAN UP AND VENTILATION. THE VOLKSWAGEN DEALERSHIP ARRIVED WITH A FLAT BED AND TOWED THE CAR BACK TO THE DEALERSHIP. THE MAN WHO TOWED THE CAR EVEN COMMENTED ABOUT THE ODOR AND YOU COULD VISIBLY SEE THE GASOLINE RUNNING FROM THE CAR AS IT WAS LOADED ON TO THE FLATBED. THE VOLKSWAGEN DEALERSHIP SAYS THERE IS NOTHING WRONG AND NO CHANGES TO THE VEHICLE ARE NECESSARY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544114September 17, 2013
STEERING, WHEELS
THIS CAR HAS AN ISSUE WITH STABILITY ABOVE 65 MPH. (YES THEY ARE INFLATED TO PROPER PRESSURE) I TOOK A 550 MILE TRIP RIGHT AFTER I BOUGHT IT AND THE CAR WAS EXTREMELY UNSTABLE AT 65MPH+ ON ALL SURFACES INCLUDING: SMOOTH CONCRETE, GROOVED CONCRETE, OLD PAVEMENT, BRAND NEW PAVEMENT, PAVEMENT WITH NO TIRE WEAR OR TIRE GROOVES, IN WIND OR NO WIND. THE PROBLEM IS WHEN YOU TRY TO KEEP THE CAR IN A STRAIGHT LINE. IT WILL NOT TRACK STRAIGHT. IT WILL GO LEFT OR RIGHT, BUT NOT STRAIGHT. HAD ALIGNMENT CHECKED AND IT WAS CORRECT. THE CAR ALSO TENDS TO DRIFT TO THE RIGHT A LITTLE NO MATTER IF YOUR ON THE DOWN OR UPSLOPE OF THE CREST ON THE ROAD. IT IS BORDERLINE DANGEROUS BECAUSE IN TRAFFIC I FOUND THE CAR WANTING TO DART TOWARDS THE LEFT AND RIGHT LANE. IF YOU DON'T CONSTANTLY FIGHT THE STEERING EVERY SECOND, YOU WILL HIT A CAR NEXT TO YOU. I HIGHLY SUSPECT IT IS THE 17" HANKOOK TIRES THAT COME ON THE CAR AS MANY HAVE REPORTED THE SAME PROBLEMS WITH THESE TIRES AND HAVE HAD ISSUES FROM BEING DANGEROUS IN SNOW AND WATER TO THE WANDERING LEFT AND RIGHT WHEN TRYING TO DRIVE STRAIGHT. SOME HAVE EVEN REPORTED THE SIDEWALLS RUPTURING. THIS IS AN ISSUE THAT PUTS ME IN FEAR FOR THE SAFETY OF MY FAMILY AND I WILL BE REPLACING THE TIRES AS SOON AS I CAN AFFORD IT. HOPEFULLY MORE PEOPLE WILL COMPLAIN HERE INSTEAD OF JUST ON FORUMS. I URGE YOU TO RESEARCH THESE TIRES AND THE VW PASSAT FORUMS AND YOU WILL FIND TONS OF COMPLAINTS ABOUT THESE TIRES. ANOTHER NOTE: I HAVE DRIVEN TRUCKS, FAMILY SEDANS, SPORTS CARS, SUV'S, AUDIS, VW, MERCEDES, BMW, FORD, CHEVY, DODGE, AND I HAVE NEVER FELT THE STEERING REFUSING TO STAY ON THE CENTER LINE UNTIL THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538105August 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE WITH THE ILLUMINATION OF THE EPC LIGHT. THE FAILURE RECURRED ON SEVERAL SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537225August 26, 2013
POWER TRAIN
I HAVE A 2013 VW PASSAT SEL TDI AND HAVE HAD TWO INCIDENTS SO FAR WITH THE VEHICLE. I BOUGHT THE CAR NEW IN SEPTEMBER 2012 AND IN JANUARY 2013 WITH ABOUT 4000 MILES ON IT THE CAR WENT INTO LIMP MODE. THE CAR WOULD NOT EXCEED 30MPH AND A FEW LIGHTS APPEARED ON THE DASH. I TOOK IT TO THE DEALER AND WAS DIAGNOSED WITH A TURBO ISSUE. THE HAD RESET SOMETHING AND TOLD ME THEY WOULD CALL ME WHEN THE PART WAS IN THEY NEEDED TO REPLACE. A FEW DAYS LATER THE CAR WAS BACK TO RUNNING WELL. THEN ON AUGUST 25TH THE CAR BASICALLY DIED WHILE IN MOTION WITH A LOSS OF BRAKES AND POWER STEERING. WE HAVE 6600 MILES ON THE VEHICLE AT THE TIME OF THE SECOND INCIDENT. TRIED TO RESTART THE CAR AND AS THE ACCELERATOR WAS DEPRESSED THE CAR WOULD STALL AGAIN AND AGAIN. HAD TO DO THIS FOR A MILE OR SO TO GET THE CAR HOME, VERY DANGEROUS, BUT SINCE IT WAS A SUNDAY WE COULDN'T GET A HOLD OF THE DEALER. ON AUGUST 26TH (NEXT MORNING) WE HAD IT TOWED TO THE DEALER SHIP AND CURRENTLY AWAITING DIAGNOSIS. MY WIFE AS WELL AS MYSELF ARE NOW WORRIED ABOUT DRIVING THE CAR ANYWHERE AS WE FEEL SOMETHING IS GOING TO HAPPEN AGAIN. WE BELIEVE THAT THIS IS A SERIOUS SAFETY ISSUE AS WHEN THE CAR STALLS THERE IS NO POWER STEERING OR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537007August 23, 2013
ENGINE, STRUCTURE:BODY
WE RECENTLY PURCHASED A BRAND NEW 2013 VW PASSAT FROM CRESTMONT VW, POMPTON PLAINS, NJ. THE CAR DROVE EXTREMELY WELL FOR THE FIRST FEW WEEKS. SHORTLY THEREAFTER, THERE WERE LOUD BEEPING AND WARNING SOUNDS FROM THE DASHBOARD CONTROL PANEL AND THE CAR STARTED TO LOSE SPEED. UPON VW SUGGESTION, WE TOOK IT TO CRESTMONT SERVICE DEPT. IT APPEARS THERE WAS MOTOR OIL SPEWING ALL OVER THE ENGINE. A WEEK LATER THERE WERE LOUD NOISES EMANATING FROM THE ROOF AREA EVERY TIME THE VEHICLE NEGOTIATED A BUMP IN THE ROAD. ONCE AGAIN CRESTMONT VW SERVICE DEPT. EXAMINED THE CAR AND THEY DETERMINED THE ENTIRE SUNROOF PANEL HAD TO BE DISMANTLED IN ORDER FOR ADDITIONAL INSULATION COULD BE ADDED TO THE ENTIRE ROOF, TO DAMPEN THE SOUNDS DURING NORMAL, CURSORY DRIVING CONDITIONS. BOB GROSS, THE SERVICE DEPT. MANAGER AT CRESTMONT VW HAS LEFT ME A DETAILED VOICEMAIL INFORMING ME THAT HE RECEIVED A TECH BULLETIN FROM VW, NOTIFYING ALL DEALERS THAT THERE WERE PLASTIC SHAVINGS LEFT BEHIND DURING THE MANUFACTURING PROCESS THAT CAUSED THE OIL TANK TO RUPTURE, RESULTING IN MOTOR OIL TO GUSH PROFUSELY, WHICH CAN LEAD THE CAR TO STALL AND POSSIBLY THE ENGINE TO CEASE. I HAVE WRITTEN TO [XXX], GM FOR VW NORTH AMERICA, AND TO [XXX], PRESIDENT AND CEO OF VW NORTH AMERICA. NEITHER OF THEM DENY THE CLAIMS. IT IS CLEARLY EVIDENT THIS VEHICLE NEED ADDITIONAL SCRUTINY TO RECTIFY THE INHERENT FLAWS, SHORTCOMINGS AND INADEQUACIES THAT ARE PREVALENT FROM THE LACK OF OVERSIGHT DURING THE MANUFACTURING PROCESS. THE SOLE OPERATOR OF THIS VEHICLE IS MY SON WHO RECENTLY TURNED 17. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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