Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10820752January 18, 2016
UNKNOWN OR OTHER
THE HEATER CORE PLUGS UP BECAUSE OF FLUX LEFT IN COOLING SYSTEM COMPONENTS. THE FRONT WINDOWS WON'T CLEAR BECAUSE OF NO HEAT FROM PLUGGED HEATER CORE CREATING UNSAFE DRIVING CONDITIONS. VW NOT COVERING ALL COST TO PROPERLY REPAIR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820804January 18, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR SEALS ALLOWS WATER TO ENTER DOOR AND ONTO LATCH WHICH CAUSING THE LATCHING MECHANISM TO FREEZE SHUT. THE FREEZING OF THE DOOR INHIBITS THE DRIVER FROM BEING ABLE TO EXIT THE CAR IN AN EMERGENCY OF CAR TRAVELS FROM A WET ENVIRONMENT TO BELOW FREEZING ENVIRONMENT. THIS HAS HAPPENED TWO TIMES IN THE PAST 2 MONTHS WHERE TEMPERATURES WERE IN THE UPPER 30'S THEN FELL BELOW FREEZING. ONCE WHEN THE CAR WAS IN MOTION ALSO. WHEN THE CAR IS STATIONARY, ONE HAS TO ENTER THE CAR FROM THE PASSENGER SIDE, IF THE DOOR UNLOCKS AND OPENS, TO ENTER AND EXIT THE CAR. ON ONCE OCCASION, I WAS ABLE TO FORCE OPEN THE DOOR BY PULLING THE INSIDE HANDLE AND SHOVING UP AGAINST IT. IT IS KNOWN AND SHARED ON THE VW FORUMS THAT IF YOU PULL THE HANDLE TOO HARD, IT WILL STRETCH A CABLE WHICH MAY RENDER THE DOOR UNABLE TO SHUT OR NOT PROPERLY LATCH. VW IS AWARE OF THIS AS THEY HAVE A TECHNICAL SERVICE BULLETIN TSB #TT-57-14-01 FOR IT HOWEVER, THIS SHOULD BE A SAFETY ISSUE AS IT CAN STOP THE DRIVER FROM EXITING THE CAR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820815January 18, 2016
ELECTRICAL SYSTEM
AFTER PARKING OVERNIGHT, DRIVER SIDE DOOR WOULD NOT OPEN USING EXTERIOR DOOR HANDLE. OPENING DOOR FROM INSIDE RELEASED LATCH, OPENING DOOR, BUT FRAYED A CABLE. FRAYED CABLE RESULTED IN DOOR LATCH STUCK OPEN, UNABLE TO LATCH DOOR CLOSED. VEHICLE WAS UNSAFE TO DRIVE, DOOR WOULD NOT CLOSE AND LATCH PROPERLY. THE PROBLEM IS WATER AND MOISTURE ENTERING THE LATCH AND FREEZING. I DISASSEMBLED THE INNER DOOR PANEL TO CLOSE LATCH AND DRIVE TO DEALER FOR REPAIR. VW HAS AN UPDATED PART TO SOLVE THE PROBLEM. A FAILED LATCH COULD CAUSE THE DOOR TO OPEN WHILE OPERATING A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820873January 18, 2016
ENGINE
VW SOLD OVER 500,000 'CLEAN DIESELS' IN THE US COMMITTING FRAUD. I'M IN LIMBO WITH A VEHICLE I DON'T WANT AND CAN'T SELL. WHEN IS THE NHTSA AND EPA GOING TO REQUIRE VW TO BUY BACK THIS CAR THAT BROKE A NUMBER OF STATUTES?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10818435January 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816661December 29, 2015
AIR BAGS
"TAKATA RECALL" I HAVE HAD MY VOLKSWAGEN PASSAT SINCE MAY OF 2015, SINCE THEN MY JOURNEY AS A CUSTOMER HAS BEEN FRUSTRATING AND A VERY SCARY EXPERIENCED. ONCE I GOT THE CAR WITHIN A WEEK I TOOK IT TO MECHANICS TO GET THE USUAL DIAGNOSTICS DONE TO ENSURE THE SAFETY OF THE CAR. IT AUTOMATICALLY HAD THE TIRE WARNING LIGHT ON TILL DATE AFTER TIRE CHANGES, DIAGNOSTICS, AND TIMELY SERVICES. MY CAR'S STEERING CONTROL HAS BEEN A VERY BIG ISSUE, TURNING AND THE PERFORMANCE OF THE VEHICLE ENDED UP TO BE VERY UNSAFE AS IF I WILL LOSE CONTROL OF THE CAR ONE DAY. I HAVE GONE TO GET WHEEL ALIGNMENTS, TIRE CHANGES, ARM CONTROL CHANGES AND OTHER SEVERAL REMEDIES THAT ALWAYS TEND TO RESOLVE IN THE SAME ISSUE WITHIN WEEKS. I HAVE PUT $1000 WITHIN THE LAST 4 MONTHS AND I HAVE STILL A CAR THAT IS GOING TO FALL APART VERY SOON. I AM ALSO EXPERIENCING THE AIR BAG SIGNAL BEING OFF EVERY TIME I ENTER MY CAR AND I AM DRIVING. AS A YOUNG MOTHER AND STUDENT, I HAVE FOUND THIS CAR TO HAVE TOO MANY ISSUES AND EVERY UNRELIABLE. TO HAVE ENTERED MY VIN IN THE RECALL SYSTEM AND REALIZING THAT MY CAR HAS A ROTATING CLOCK ISSUE WITH NO REMEDY HAS HAD ME VERY WORRIED, AND I AM AFRAID TO DRIVE MY CHILDREN IN A VEHICLE THAT HAS NO SAFETY FEATURES THAT ARE DUE TO FAIL IN CASE OF AN EMERGENCY. I IN SOME UNSAFE WEATHER CONDITIONS PAY FOR MTA OR CAB SERVICES TO GET TO LOCATIONS SAFELY. TO HAVE A REMEDY THAT IS UNFOUND AS OF YET PUTS MY FAMILY AND MYSELF IN HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816456December 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811032December 17, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2013 PASSAT TDI DIESEL LOST POWER WHILE DRIVING IS DOWN A CITY STREET. ONCE I PULLED OFF THE ROAD ENGINE LIGHT AND SERVICE NOW LIGHT WERE ON. A CATASTROPHIC FAILURE OCCURRED IN THE HIGH PRESSURE FUEL PUMP . THUS OCCURRED IN EULESS TEXAS. VW WILL NOT COVER MY INDECENT UNDER A WARRANTY EXTENSION. THEY WILL COVER 2012 MODELS MY CAR WAS MANUFACTURED BEFORE JULY 2012 BUT HAS A 2013 LISTING. AS OF 12/17 NO REPAIR SCHEDULED DUE TO $6,000 COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810163December 14, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE STEERING WHEEL AND THE HORN FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808034December 2, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EXTERIOR LIGHTENING: NO LOW BEAM TO FRONT PASSENGER SIDE HEADLIGHT. BULB IS LOOSE AND HAS LOST ELECTRICAL CONTACT. I HAD THIS ISSUE CHECKED AT AN VW DEALERSHIP IN MILWAUKEE,WI MONTHS AGO AND WAS INFORMED THAT THIS WAS THE PROBLEM. (THIS ISSUE IS UNDER RECALL). UNFORTUNATELY, I WAS TOLD THAT IT DOES NOT APPLY FOR MY SERIES VEHICLE. WHAT IS THE PROCESS TO GET MY VEHICLE COVERED FOR REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806413November 24, 2015
UNKNOWN OR OTHER
IN OCTOBER 2015 THE PASSENGER FRONT DOOR LOCK BEGAN TO INTERMITTENTLY FAIL TO ENGAGE AND DISENGAGE. ATTEMPTS TO SWITCH THE LOCK FROM THE DOOR PANEL SWITCH AND THE KEY WERE BOTH INEFFECTIVE. THE LOCK CONTROL FOR THE VEHICLE IS 100% ELECTRONICALLY CONTROLLED, SUCH THAT THERE IS NO MEANS FOR MANUAL OVERRIDE ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER ON NOV 6, 2015 AND THE LOCK WAS REPAIRED UNDER WARRANTY. 1 WEEK AFTER THE PASSENGER SIDE LOCK WAS REPAIRED, THE DRIVER SIDE LOCK BEGAN TO FAIL INTERMITTENTLY. THE VEHICLE WAS BROKEN INTO ON THE NIGHT OF NOV 19 AT MY RESIDENCE, AS THE DRIVER'S SIDE DOOR LOCK HAD NOT ENGAGED AND THE VEHICLE WAS LEFT UNPROTECTED FROM THIEVES. FAILURE OF THE LOCK FUNCTION PRESENTS A SAFETY HAZARD WHILE ON THE ROAD AND LEAVES THE VEHICLE UNSECURED FROM THIEVES. INABILITY TO MANUALLY FORCE THE LOCK TO LATCH MEANS THE VEHICLE/PASSENGERS ARE VULNERABLE UNTIL THE CAR CAN BE RETURNED TO THE DEALER FOR REPAIR. I BELIEVE THIS IS A DESIGN FLAW AS THIS HAS OCCURRED IN TWO LOCATIONS ON MY VEHICLE WITHIN THE SPAN OF A MONTH AND ONLINE FORUMS REPORT SIMILAR ISSUES WITH THE SAME MAKE/MODEL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788957November 6, 2015
SERVICE BRAKES
THE REAR BREAK CALIPER EXPLODED WITH ONLY 52,000 MILES WHILE DRIVING ON THE ROAD WITH TWO SMALL KIDS IN THE BACK SEAT. THE BRAKES BECAME UNUSABLE, AS THE FLUID WAS SPILLING OUT AND WE COASTED TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788738November 5, 2015
AIR BAGS
THE CLOCK SPRING FAILED AND AIR BAG LIGHT WAS ON IN MY 2013 PASSAT. I TOOK IT TO DEALERSHIP AND BECAUSE VOLKSWAGEN HAD JUST ACKNOWLEDGED A RECALL I HAD TO PAY FOR THE REPAIR AND THEY SAID I WOULD BE REIMBURSED. NOW VOLKSWAGEN IS SAYING MY VIN IS NOT IN THE RECALL. HOW CAN THEY RECALL AND PAY FOR VEHICLES THAT HAVEN'T EVEN HAD THE PROBLEM BUT REFUSE TO COVER MINE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787956November 3, 2015
ELECTRICAL SYSTEM
BATTERY CABLES ARE REVERSED SO THE RED POSITIVE AND BLACK NEGATIVE CABLES ARE NOT ACCURATE. BATTERY HOOKED UP WRONG AND SPARKED, SMOKED, HORN BLASTS. NOW NO AC DOESNT WORK AND BATTERY LIGHT STAYS LIGHT. HAPPENED WHEN BATTERY WAS CHANGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785271October 22, 2015
SUSPENSION
I HAVE TAKEN THIS VEHICLE INTO THE DEALERSHIP 3 TIMES SINCE ORIGINAL PURCHASE FOR CONCERNS WITH THE SUSPENSION. AT NORMAL OPERATING SPEEDS, THE CAR WILL PULL TO THE RIGHT VERY QUICKLY ON A STRAIGHT ROAD. AT 65+ MPH, ANY ROAD CHANGES FORCE THE CAR TO JUMP LANES. IT FEELS LIKE DRIVING A BOAT IN ROUGH WATER. I WAS TOLD EACH TIME THAT EVERYTHING IS IN SPEC. THE CAR WILL LURCH OFF THE SHOULDER DURING TURNS THAT HAVE ANY MINOR ROUGH PATCHES AT ALL. THIS HAS GOTTEN TO THE POINT NOW WHERE WE CANNOT OPERATE THE CAR SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782544October 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE CONTACT HEARD ABNORMAL NOISE CAUSING THE AIR BAG WARNING LIGHT TO ILLUMINATE CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED.THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779678October 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
MY AIRBAG LIGHT ON MY CAR CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WORK INCLUDING THE HORN. I LOOKED ON THE VW WEBSITE AND SAW THAT THERE WAS A RECALL. I CALLED THE DEALERSHIP AND THEY SAID THERE WAS NO REPAIR. THIS IS CONCERNING BECAUSE I DRIVE A LOT OF INTERSTATE MILES EACH WEEK. SATURDAY I RECEIVED A LETTER FROM VOLKSWAGEN ABOUT THE AIRBAG RECALL AND IT SAYS TO CONTACT THE DEALERSHIP IMMEDIATELY FOR REPAIR DUE TO SAFETY ISSUE BUT WHEN I CALLED THE DEALERSHIP, THEY HAD NO PART TO REPAIR IT. I AM DRIVING WITHOUT A WORKING AIRBAG AND AM VERY CONCERNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779282October 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEATER AND FLUID TANK WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. UPDATED 02/12/16*LJ, UPDATED 3/27/18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777988September 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775457September 23, 2015
AIR BAGS
MY NAME IS [XXX]. MY WIFE AND SON WAS INVOLVED IN A HEAD-ON COLLISION BACK LAST YEAR ON MAY 02, 2014. WIFE WAS SITTING STILL AT A LIGHT WAITING FOR LIGHT TO TURN GREEN IN ORDER TO TURN LEFT WHEN A CAR HEADING FROM OPPOSITE DIRECTION RAN A RED LIGHT SLAMMED INTO ANOTHER VEHICLE AND THEN SLAMMED HEAD ON INTO MY WIFE'S CAR WHICH WAS SITTING STILL AT APPROXIMATELY 55 MPH AND THEN AIR BAGS IN THE CAR DID NOT DEPLOY. DUE TO THE IMPACT, WIFE'S HEAD WAS SLAMMED INTO STEERING WHEEL GIVING HER A CONCUSSION AND BLACKING OUT AND GETTING HURT BADLY AND MY SON WAS SITTING IN PASSENGER SEAT AND JARRED AROUND PRETTY GOOD. I AM VERY UPSET AS HOW THE AIRBAGS SHOULD HAVE DEPLOYED AND THEY DID NOT. IT IS MY FIRM BELIEF THERE IS A MANUFACTURER DEFECT IN THE AIRBAGS ON THIS CAR AND POSSIBLY MANY MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/5/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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