Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10983480May 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 165V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981390April 29, 2017
AIR BAGS
TAKATA. AIR BAG CAN'T EVEN TRADE CAR IN DEALER WON'T ACCEPT. TIMING CHAIN FAILED AND STUCK WITH A CAR I STILL OWE 9500 ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980895April 26, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THERE WAS NO ESTIMATED TIMEFRAME FOR WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980963April 26, 2017
AIR BAGS
TAKATA RECALL. VW ON FREEWAY WAS HIT FROM BEHIND BY ANOTHER VEHICLE AND PUSHED VERY HARD INTO ANOTHER VEHICLE. TAKATA AIRBAG DEPLOYED (DRIVER'S SIDE ONLY). AIRBAG SENT METAL SHRAPNEL INTO FACE OF DRIVER. DRIVER [XXX] SUFFERED SERIOUS AND PERMANENT FACIAL LACERATIONS. ATTORNEY [XXX], LAW FIRM, PC, IS MAKING THIS CLAIM FOR [XXX]. PROCESS PER THE TKA SGO.PCO 05/2017. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10980549April 25, 2017
AIR BAGS, ELECTRICAL SYSTEM
MY WIFE WAS DRIVING CAR MAKES A TURN AND HEARS A NOISE IN STEERING WHEEL. THE DRIVERS SIDE AIR BAG LIGHT COMES ON. UPON FURTHER INVESTIGATION THE STEERING WHEEL ELECTRIC CONTROLS ALSO DO NOT WORK. ONLINE RESEARCH SHOWS VOLUNTARY RECALL BY VW FOR CERTAIN 2010- 2014 PASSATS FOR CLOCK SPRING. BRING TO LOCAL MECHANIC WHO TELLS ME CLOCK SPRING IS BAD AND I SHOULD BRING IT TO VW FOR REPAIRUNDER RECALL. CALL MY DEALER IN RIVERHEAD NY WHO INFORMS ME THAT EVEN THOUGH THE PASSAT IS IN RECALL RANGE THE VIN IS NOT PART OF RECALL AT THIS TIME.VW HAS RECALL FOR 420,000 CARS FOR CLOCK SPRING BUT FOR SOME REASON MINE IS NOT INCLUDED AND I WILL HAVE TO PAY 400.00 FOR REPAIR. RECALL NEEDS TO BE EXPANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979877April 21, 2017
AIR BAGS
TAKATA RECALL. MY AIRBAG INFLATOR HAS NOT BEEN REPLACED IN OVER A YEAR-AND-A-HALF SINCE THE RECALL STARTED. EVERY TIME I CALL VOLKSWAGEN THEY TELL ME THERE'S NO FIX AVAILABLE. I LIVE IN ARIZONA WHERE IT'S HOT AND DRY CAN'T TRADE IN MY CAR CAUSE THE TRADE IN VALUE HAS PLUMMETED DO TO SAFETY CONCERNS AND NON DRIVABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979453April 20, 2017
UNKNOWN OR OTHER
THE NITROSOXIDE SENSOR (NOX) HAS FAILED AGAIN. THE FIRST ONE FAILED AFTER A YEAR OF OWNERSHIP, BUT AT 53K MILES - BEYOND WARRANTEE MILEAGE. I COMPLAINED THAT THE "SENSOR" IS ACTUALLY A MODULE BECAUSE IT HAS COMPUTER COMPONENTS AND NEEDS TO BE PROGRAMED AND THEREFORE FALLS WITHIN THE 80K MILE FEDERAL EMISSION STANDARD. ALSO, A PART SHOULD NOT FAIL AFTER I YEAR OF USE AND LOW MILEAGE. VW AGREED TO PAY APPROX. 60% OF THE $900 BILL. NOW AT 102K MILES THE SECOND NOX SENSOR HAS FAILED. I'VE COMPLAINED TO VW CUSTOMER SERVICE (CASE#170369084) THAT THIS SHOULD NOT HAPPEN EVERY 50K MILES. VW WILL NOT COVER ANY OF THE COST TO REPAIR THIS FAULTY PART CITING THE VEHICLE IS BEYOND WARRANTEE. THEY COVERED A LARGE PORTION OF THE COST BEFORE AS A RECOGNITION THAT SOMETHING WITH THE PART IS NOT CORRECT. NOW THEY WON'T COVER ANY OF THE COST AFTER IT HAS FAILED A SECOND TIME. ON VW BLOG SITES THIS IS A RECURRING PROBLEM ON VW DIESELS, BUT APPARENTLY NOT AT A HIGH ENOUGH FREQUENCY FOR VW TO RECOGNIZE THE PROBLEM. I DON'T FEEL I SHOULD HAVE TO PAY FOR THIS PROBLEM AND VW CUSTOMER SERVICE SUGGESTED I FILE A COMPLAINT WITH NHTSA. WHERE DO I GO FROM HERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979382April 19, 2017
AIR BAGS
"TAKATA RECALL" I HAVE RECEIVED A SAFETY RECALL LETTER ABOUT (NHTSA 16V078) FOR MY VW PASSAT 2013. THE LETTER EMPHASIZES THAT I SHOULD "NOT DELAY IN HAVING THIS RECALL REPAIR PERFORMED". I HAVE SCHEDULED A VISIT TO VW DEALER IN ARLINGTON TX "HILEY VOLKSWAGEN ARLINGTON" THROUGH THEIR WEBSITE HTTP://WWW.HILEYVW.COM/ FOR 04/20/2017 09:30 AM. I HOWEVER GOT A PHONE CALL FROM THE DEALER (A REPRESENTATIVE NAMED HUMA) TODAY (04/19/2017). SHE SAID THAT THEY DO NOT HAVE THE PART TO DO THE REPLACEMENT. SHE SAID VW ONLY SENDS THEM PARTS ONCE A WEEK AND THEY DO NOT HAVE ENOUGH TO GET MY VEHICLE SERVICED TOMORROW. SHE SAID SHE WOULD CALL ME ON FRIDAY TO LET ME KNOW WHEN I SHOULD TAKE THE CAR TO THE DEALER FOR REPAIR. I AM DISTURBED THAT THEY DELAY THE REPAIR OF MY CAR WHILE THE RECALL LETTER SAYS THAT IT SHOULD BE DONE RIGHT AWAY BECAUSE, IF NOT, IT "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979034April 18, 2017
AIR BAGS
TAKATA RECALL 69M9-TAKATA DSI DRIVER FRONTAL AIRBAG INFLATORS : I WISH TO FILE A COMPLAIN AGAINST THE ROSEVILLE VOLKSWAGEN DEALER IN ROSEVILLE CA. THIS DEALERSHIP HAS IGNORED 4 SEPARATE REQUESTS TO REPLACE AND/OR REPAIR THE DEFECTIVE TAKATA FRONTAL AIRBAG INFLATORS ON MY VW PASSAT VIN [XXX]. THIS IN ACCORDANCE WITH NHTSA 16VO78. I WOULD LIKE TO REQUEST ASSISTANCE FROM NHTSA TO COMPEL THIS WV DEALERSHIP AND/OR VOLKSWAGEN AMERICA TO REPLACE DANGEROUS FRONTAL AIRBAG INFLATOR. I WOULD GREATLY APPRECIATE WHATEVER ASSISTANCE YOU CAN PROVIDE. THANK YOU VERY MUCH INDEED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979111April 18, 2017
AIR BAGS
TAKATA RECALL ON AIRBAG. THIS HAS BEEN RECALLED FOR YEARS NOW. NO REPLACEMENT IS AVAILABLE. THIS IS A FAMILY CAR. NEED IT REPLACED OR CAR BOUGHT BACK ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978629April 15, 2017
UNKNOWN OR OTHER
GETTING CEL LIGHT FOR P202B WHICH SHOULD BE COVER UNDER EMISSION WARRANTY SINCE IT NEEDS TO HEAT BLU DEF FLUID TO COMPLY WITH EPA STANDARD AND MY LOCAL COUNTY EMISSION TEST, VOLKSWAGEN STATES THAT IT IS NOT PART OF EMISSION SYSTEM AND WANTS AROUND A THOUSAND DOLLARS TO FIX EVEN THOUGH THEY KNOW THEY HAVE PROBLEMS WITH THESE HEATERS AND HAVE UP DATED PART NUMBER TO CORRECT THE PROBLEM. THIS IS UNACCEPTABLE WITH THERE EMISSION SCANDAL STILL IN PROGRESS. THESE HEATERS NEED TO FALL UNDER EMISSION WARRENTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978546April 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971653April 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971263April 8, 2017
AIR BAGS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
"TAKATA RECALL" CAR WAS RECALLED FOR LIGHTS, AFTER BEING IN THE SHOP MY CAR WOULD NOT START, I WAS TOLD MY SERVICE MANAGER THAT IT WAS DUE TO THE WEATHER, I RESPONDED WITH IT CANT BE CAUSE THE BATTERY IS HOLDING A CHARGE, I WAS KICKED OUT OF SERVICE AREA, I HAVE ALSO PAID FOR MY AIRBAGS TO FIXED AND I COMPLAINED ABOUT THE WARNING LIGHT BEFORE RECALL HAPPENED, AND BEFORE 36K MILAGE EXPERATION.. MY DAY TIME RUNNING LIGHT RECALL, HAS BEEN SERVICED THREE TIMES STILL DOES WORK.. I CANT SEE THE ROAD AT NIGHT. MY CAR SOMETIMES STAHLS IWHILE DRIVING AND WILL NOT GO OVER2KRPM, OH YOU CAN ALSO MOVE THE GEAR SHIFT WITHOUT HOLDING BUTTON DOWN WHILE DRIVING..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970964April 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970731April 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970413April 4, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A SAFTY RECALL 69M9 APRIL 2016 AND AS OF NOW VW STILL STATES NOT READY NO PARTS WILL NOTIFY, ONE YEAR IS TOO LONG TO STILL DRIVE WITH THIS DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969756March 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CUT INTO THE CONTACT'S LANE AND CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG DEPLOYED AND THE FRAGMENTS FROM THE AIR BAG STRUCK THE CONTACT'S FACE. THE CONTACT SUSTAINED MINOR CUTS AND BRUISES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER STATED THAT IT MAY HAVE BEEN A TAKATA AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969427March 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE WIRE HARNESS BURNED THROUGH INSTALLATION REACHING TO COMPRESSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968275March 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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