Volkswagen Passat Complaints (2003)

637 consumer complaints on file.

#10171924October 26, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH ON THE HIGHWAY, WHITE STEAM ERUPTED FROM THE AIR CONDITIONING VENTS WITHOUT WARNING. THE CONTACT INSPECTED UNDER THE HOOD, AND DETERMINED THE COOLANT WAS LOW. THE VEHICLE WAS TAKEN TO A DEALER FOR FURTHER INSPECTION, WHO DETERMINED THE HEATER CORE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171854October 25, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED THE FRONT DRIVER SEAT'S HEATER ELEMENT BURNED THROUGH THE SEAT AND CAUGHT THE CONTACTS CLOTHES ON FIRE. THE CONTACT SUSTAINED BURNS TO THE LEGS. THE VEHICLE WAS TAKEN TO A SERVICE DEALER. UPDATED 12/01/06. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10171802October 25, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FALIIURE ON 2003 VW PASSAT CAR STALLED ON I-95 IN THE MIDDLE OF HIGHWAY TRAFFIC FAMILY WAS STRANDED ON I-95 AT 1:00AM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171699October 24, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VW PASSAT HEATED SEAT BURNT THROUGH THE LEATHER. I HAD BURNT SENSATIONS WHILE DRIVING AND SMELLED BURNING..VERY SCARY AND DANGEROUS. GOOD THING I WAS QUICK THINKING AND TURNED OFF THE HEATED SEAT IMMEDIATELY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171731October 24, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEATED DRIVERS LEATHER SEAT ELEMENT BURNED THROUGH THE LEATHER AND BURNED A HOLE IN MY PANTS. I FELT THE BURN AND GOT OUT OF THE CAR, AND TURNED OFF THE SEAT HEATER. I WAS PARKED IN MY DRIVEWAY WAITING FOR THE WINDOWS TO DEFROST. THE CAR IS A 2003 VW PASSAT 1.8T. I CALLED A VW DEALER, AND THEY SAID TO BRING IT IN FOR INSPECTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171537October 22, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE MY HUSBAND WAS DRIVING OUR 2003 AWD PASSAT WAGON WITH MYSELF AND TWO CHILDREN IN THE CAR, THE DRIVER SEAT CAUGHT ON FIRE. AT THE TIME IT CAUGHT FIRE, THE HEATED SEAT WAS ON SETTING 3 FOR NO MORE THAN 5 MINUTES. LUCKILY, MY HUSBAND WAS ABLE TO PULL OFF THE ROAD, EXIT THE VEHICLE, AND TURN OFF THE HEATED SEAT BEFORE HE WAS BURNED AND/OR A LARGE FIRE ERUPTED. *NM
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10170708October 12, 2006
UNKNOWN OR OTHER, STRUCTURE
MY PASSAT HAD TWO PREVIOUS INSTANCES OF WATER LEAKAGE IN THE FLOOR OF THE BACK SEAT, WHERE THE COMPUTER IS HOUSED. THIS RESULTED IN A SHORT-CIRCUIT IN THE CARS COMPUTER IN THE FALL OF 2005, CAUSING THE CAR TO SLOW IN TRAFFIC AND ULTIMATELY STOP WHEN I REACHED DEALERSHIP. MAROONE VOLKSWAGEN OF DELRAY BEACH ADDRESSED THESE TWO INSTANCES UNDER WARRANTY BY FOCUSING ON THE POLLEN FILTER AND POLLEN FILTER CAGING. ON THE THIRD OCCASION, I AGAIN TOOK IT TO MAROONE VOLKSWAGEN ON SEPTEMBER 6, 2006 SINCE THIS SEEMED TO BE ANOTHER RECURRENCE OF THE SAME PROBLEM. DEALER WOULD NOT FIX UNDER WARRANTY. SERVICE ADVISOR SAID COWL HAD A HAIRLINE FRACTURE, WHICH WAS ALLOWING WATER UNDER MY HOOD AND INTO THE CAR. HOWEVER, COWL WAS INTACT ON PREVIOUS VISITS FOR SAME PROBLEM. CONTACTED VW OF AMERICA WHO ACCEPTED DEALERS DIAGNOSIS. THIS IS ESPECIALLY TROUBLING GIVEN THERE IS A WEALTH OF INFORMATION ONLINE POSTED BY PASSAT OWNERS EXPERIENCING THE SAME LEAKAGE PROBLEM THAT I DESCRIBE ABOVE, AND IT IS NOT DUE TO COWL. PLEASE REFER TO AUTOBAHN.COM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170204October 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I TURNED ON THE DRIVER'S HEATED SEATS WHEN I FELT THEM HOTTER THAN USUAL, SECONDS LATER I SMELLED SOMETHING BURNING AND THEN I SAW SMOKE COMING UP FROM THE LEFT SIDE BY MY SEAT. I JUMPED OUT OF THE CAR AND FOUND FLAMES VISIBLE COMING FROM INSIDE THE SEAT. I PUT THE FIRE OUT. I CALLED THE DEALERSHIP AND THEY ARE SUPPOSED TO FIX IT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10169806October 2, 2006
TIRES
ON OCTOBER 2ND, I WAS DRIVING ON INTERSTATE 85 IN DURHAM, NORTH CAROLINA WHEN I HEARD A FAINT POP AND THEN FELT MY CAR TRANSFER WEIGHT FROM THE LEFT TO THE RIGHT. AS I LOOKED IN MY REVIEW I SAW A TIRE WITHOUT A RIM ROLLING BEHIND ME. I MERGED TO THE LEFT SHOULDER AND STOPPED UNDER AN UNDERPASS. UPON FURTHER INVESTIGATION I DISCOVERED MY LEFT REAR TIRE TREAD BELT HAD BLOWN AWAY FROM BOTH THE INNER AND OUTER SIDE WALLS. THE TREAD BELT WAS STILL COMPLETELY INTACT, MAKING IT LOOK AS IF IT WERE A DONUT. THE INNER AND OUTER SIDE WALLS HAD REMAINED INTACT TO THE RIM. SOME MINOR DAMAGE TO THE WHEEL WELL OF THE VEHICLE HAD OCCURRED. SEEING AS THESE TIRES WERE PURCHASED IN DECEMBER OF 2005, AND HAD LESS THAN 40,000 AND THEY'RE RATED FOR 80,000 MILES, I BELIEVE THESE TIRES ARE DEFECTIVE AND DANGEROUS. THE TIRE BRAND IS GOODYEAR TRIPLE TREAD ASSURANCE. CURRENTLY THE CAR'S REAR TIRE HAS BEEN REPLACED WITH A FULL SIZE SPARE TIRE AND WILL BE BROUGHT BACK TO THE TIRE DEALER TOMORROW TO DEAL WITH THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169440September 27, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY BRAKE LIGHT SWITCH WENT OUT AND I DIDN'T KNOW I DIDN'T HAVE BRAKES UNTIL SOMEONE AT A LIGHT TOLD ME. WHO KNOWS HOW LONG I'VE DROVE AROUND LIKE THAT. AND IT SEEMS VERY ODD THAT SO MANY OTHER PEOPLE HAVE HAD THIS PROBLEM TOO. I OWN TWO VW'S (2003 PASSAT & 2004 GOLF), BOTH HAVE HAD THIS SWITCH FAILURE. THE 2004 WAS REPLACED/FIXED UNDER WARRANTY; THE 2003 WAS NOT UNDER WARRANTY & COSTS WERE EXORBITANT. THE SERVICE DEPT AND SERVICE MANAGERS BOTH ADMITTED THAT THIS IS A VERY COMMON PROBLEM AND OFTENTIMES THEIR MECHANICS WILL BREAK THE NEW SWITCH WHILE INSTALLING IT. I BROKE TWO SWITCHES MYSELF ATTEMPTING A SIMPLE INSTALL. WHAT WAS DONE TO CORRECT THE FAILURE WAS THAT THE SWITCH WAS REPLACED & YES I HAVE BOTH THE ORIGINAL BROKEN PART, PLUS ANOTHER NEWER REVISION OF THE SWITCH THAT I PERSONALLY BROKE, PLUS THE NOW WORKING SWITCH INSTALLED IN BOTH VW'S. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168961September 22, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY 2003 PASSAT HAS APPROX. 34,000 MILES. THE BRAKE ROTORS HAD TO BE REPLACED TWICE -- ONCE AT SOMEWHAT OVER 12K MILES AGO, AND THE OTHER VERY RECENTLY. THE MOST RECENT TIME, WE WERE TOLD NOT TO DRIVE THE CAR ANY FURTHER (BY THE DEALER) BECAUSE IT WAS UNSAFE TO DRIVE. THE FIRST TIME, VW PAID FOR THE REPAIR, THIS TIME THEY WOULD NOT. I BELIEVE THERE IS A SAFETY PROBLEM, ONE WHICH I AM AFRAID WILL HAPPEN AGAIN. PLEASE NOTE...I DO NOT HAVE THE EXACT DATE IN THE FIELD BELOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168883September 21, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE A CLANGING NOISE WHILE PULLING INTO A GARAGE. WHEN THE BRAKE WAS DEPRESSED, THE PEDAL WENT ALL THE WAY TO THE FLOOR, AND DID NOT ENGAGE COMPLETELY. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THE INCIDENT. A PRIVATE REPAIR SHOP WAS CONSULTED, AND DETERMINED THE REAR BRAKES NEEDED TO BE REPLACED. THE BRAKE PADS WERE REPLACED, THE TIRES WERE ROTATED, AND THE OIL WAS CHANGED. DURING THE SUBSEQUENT TEST DRIVE, THE VEHICLE STALLED COMPLETELY WHILE TRAVELING 25 MPH. A SERVICE DEALER WAS CONSULTED BY THE PRIVATE REPAIR SHOP, AND DETERMINED THAT THE FUEL PUMP HAD FAILED. THE FUEL PUMP WAS REPLACED. THERE WAS A NHTSA RECALL # 06V017000 WHICH PERTAINED TO THE FUEL PUMP. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168239September 14, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED INTERMITTENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED . THE DEALERSHIP AND MANUFACTURER DETERMINED THIS WAS HOW THE VEHICLE WAS MANUFACTURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167935September 12, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED, RECALL # 06V017000; FUEL PUMP (VW #M7) WAS RECEIVED IN THE 2ND WEEK OF MARCH 2006. WHEN THE SERVICE DEALER WAS CONTACTED FOR AN APPOINTMENT, THE CONTACT WAS INFORMED THE FUEL PUMP WAS BACK ORDERED AND THE CONTACT WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE. IN MAY 2006 THE PART WAS STILL ON BACK ORDER. WHEN THE MANUFACTURER WAS NOTIFIED, THE CONTACT WAS REFERRED BACK TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167411September 5, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THE VEHICLE HAD A RECALL (06V017000) FOR THE FUEL PUMP. THE VEHICLE WAS ON THE WAITING LIST TO GET THE FUEL PUMP REPLACED WITH THE DEALER FOR FIVE MONTHS. THE SERVICE DEALER EXPRESSED THE PART WAS NOT AVAILABLE. THE MANUFACTURER EXPRESSED THE FUEL WAS UNABLE TO BE OBTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168008September 1, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER COMPLAINT AGAINST DEALER AND MANUFACTURER REFUSE TO REPAIR THE 2003 VOLKSWAGEN PASSAT UNDER RECALL. *KB THE DEALER INFORMED THE CONSUMER THEY COULDN'T PERFORM THE RECALL BECAUSE THERE WERE NO MORE FUEL PUMPS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167030August 30, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THERE WAS A RECALL NOTICE RECEIVED IN MARCH 2006. THERE WERE NO PROBLEMS WITH THE VEHICLE BEFORE THE RECALL NOTICES WAS RECEIVED; HOWEVER THE CONTACT INQUIRED SIX TIMES AS TO WHEN THE PART WOULD BE IN AND THE DEALERSHIP COULD NOT OFFER AN ESTIMATE. THE NHTSA RECALL WAS # 06V017000 REGARDING THE FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165903August 18, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED OFF THE ROAD, RESTARTED, AND WAS DRIVEN TO THE DEALER WHERE THE IGNITION COIL WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165710August 17, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE MALFUNCTION LIGHT ILLUMINATED, THEN THE ENGINE POWER FAILED, REQUIRING THE VEHICLE TO COAST TO A STOP. THE VEHICLE WAS TOWED TO A SERVICE DEALER, WHERE THE MALFUNCTION WAS IDENTIFIED AS 2 FAULTY IGNITION COILS. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/21/2006 - THE IGNITION COILS HAVE FAILED THREE TIMES IN FOUR YEARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165645August 16, 2006
SERVICE BRAKES, HYDRAULIC
I BOUGHT MY 2003 VW PASSAT WAGON BRAND NEW. IN A SPAN OF 3 YEARS I HAVE HAD TO REPLACE MY REAR ROTORS AND BRAKES 4 TIMES AND HAVE YET TO REPLACE THE FRONT ROTORS AND BRAKES AND THE CAR IS AT 77,510. I HAD THE LEFT REAR ROTOR REPLACED JAN. 21, 2004, THE RIGHT ROTOR APRIL 1, 2004, BOTH LEFT AND RIGHT ROTOR NOV. 23, 2004, AND THEN BOTH AGAIN JULY 11, 2005. I WAS VERY CONCERNED ABOUT THIS FROM THE BEGINNING AND STRESSED THE RECURRING ISSUE WITH VW CORPORATE SINCE MY WARRANTY WAS RUNNING OUT AND THE PROBLEM WAS STILL PERSISTING. WHEN IT HAPPENED AGAIN AT MY REGULAR CHECK UP IN JUNE OF 2005, AFTER ONLY 7 MONTHS AND 11,427 MILES FROM THE LAST TIME I CHANGED THE BRAKES AND ROTORS, I RAISED SOME RED FLAGS AND SUGGESTED THAT I LEMON LAW THE CAR, VW RESEARCHED AND FOUND THAT "THERE WAS EXCESSIVE HEAT ON MY REAR BRAKES AND THAT MY BOOSTER ROD WAS BENT AND NOT RELEASING REAR BRAKE PRESSURE COMPLETELY". ON JULY 11, 2005 VW REPLACED THE BRAKE BOOSTER, MASTER CYLINDER, ROTORS, AND BRAKES. WHICH BRINGS US TO THE PRESENT, I TOOK MY CAR TO GET MY REGULAR SERVICE AND FIND OUT THAT I HAVE TO CHANGE MY FRONT AND REAR BRAKES AND ROTORS. THE FRONT I CAN UNDERSTAND GIVEN THAT IT IS NOW AT 77,510, BUT THE REAR BRAKES AND ROTORS AGAIN AFTER 18,500 MILES? I HAVE ALWAYS FELT THERE IS SOMETHING VERY WRONG WITH THIS CAR AND AFTER RESEARCH ON THE WEB AND FINDING OTHERS ARE HAVING SIMILAR PROBLEMS, I KNOW THERE IS SOMETHING VERY WRONG WITH THIS CAR AND WHEN IT COMES TO THE BRAKE SYSTEM THERE IS DEFINITELY CAUSE FOR CONCERN. THOUGH IT HAS ONLY BEEN AT INCONVENIENCE AT THIS TIME, I WOULD LIKE IT RESOLVED ASAP. WITH THE EXCEPTION OF THE BRAKE PADS, VW HAVE NOT CHARGED ME FOR THE ROTORS AND THOUGH THEY HAVE SAID THERE IS NOT A PROBLEM WITH THE REAR ROTORS AND BRAKES AND THEY HAVE BEEN PAYING FOR THE CHANGES EVEN THOUGH IT IS AFTER MY WARRANTY SO THAT LEADS ME TO BELIEVE THAT THERE ARE MANY COMPLAINTS LIKE MINE AND THERE HAS TO BE A PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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