Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11614388September 13, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2015 Volkswagen Passat. The contact stated while attempting to activate the defroster, the defroster failed to operate as needed. The vehicle was taken to a dealer where it was diagnosed that the tubing of the heater core needed to be replaced. The vehicle was repaired but the failure reoccurred approximately 100 miles later. The manufacturer was not notified of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613507September 9, 2024
STEERING, AIR BAGS
I was driving the car as usual. I needed to make a u turn at a light where it was safe and legal to do so. I heard a clicking sound and I don’t know what happened. I can’t use anything on the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610716August 25, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Gas and Oil comsumption is way too high … Almost every 600-1000 the low oil lights turns on! Check engine on almost all the time due to an error with the oxígen sensor. EPC light gets on very frequently and the car loses speed. Also vehicle has a constant rattlesnake sound when speed is low. Issue was reported some years ago to a local VW dealership in Georgia but they never took care of the issue. Ongoing for a couple of years!. No additional details
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608870August 16, 2024
UNKNOWN OR OTHER, AIR BAGS
The vehicle was totaled but I continue to receive recall notices to the point of harassment. I have called the hotline number and notified them dozens of times. I signed the vehicle over to the insurance. It is scrapped. I don't know how else to make that more clear.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11607043August 7, 2024
FUEL/PROPULSION SYSTEM
Looks like the plastic the fuel pump housing is made out of is low quality or prone to degradation by fuel. Hairline cracks have formed on the fuel pump housing causing fuel to leak when the pump is pressurized and running. In my case a pin hole also appeared causing the leak to be quite significant. When reviewing the attached image. Most the major looking hairline cracks seep fuel. The pin hole can’t really be seen in that image but is located in the middle of the raised lettering that starts with a “C” (in between M and E) (I have a video of it)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578405March 20, 2024
ENGINE, ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed and veering to the left, the vehicle stalled. The battery warning light was illuminated. A towing service performed a diagnostic test on the vehicle and informed the contact that the failure was not related to the battery and the alternator. The contact drove the vehicle to the residence. The contact stated that the failure recurred. The vehicle was taken to the dealer, where it was diagnosed. The dealer replaced the battery and serviced the cooling system; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558662December 5, 2023
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
The three issues above seems to be related or affect the other and does not allow cruise control to operate. The air bag light remains on and associated component light up the dash. Surprisingly, my VIN does not show up for air bag repair. I wish I did not have to wait for possible recall announcement for my vehicle before I can get it repaired and instead to fix it now. Frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547969October 3, 2023
UNKNOWN OR OTHER
The windshield started separating at he top, makes strange popping sounds. That separation has now migrated around the entire screen. Concerned this might cause a failure and lead to harm for the occupants. It could also result in a loss of control causing harm to other drivers or structures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545217September 18, 2023
ENGINE, FUEL/PROPULSION SYSTEM
After having the government approved and MANDATED Phase 1 and 2 Dieselgate fixes performed on my VW Passat TDI it has randomly lost power and or stalled while at highway speeds at least 6 times. The last time my 16 year old son was left stranded in the middle of a busy four lane highway narrowly avoiding being hit and seriously injured and/or killed. Apparently there are thousands of these cases (a class action lawsuit filed in 2018) on the road. Why haven't I been notified? This mandatory fix is much more dangerous then the original issue it seeks to address. From what I understand, the fix is causing the DPF regeneration sequence to occur much more often and much hotter, thereby cooking/melting/boiling the entire cooling system and shutting the engine down without warning. My vehicle has been in the service dept of VW for over 6 months (this last time) because they cannot figure how to fix it permanently. VW Corporate is very aware of the situation and has fed me a bunch of [XXXX] not even a child would believe and has refused my suggestion to self report the problems to NTHSA and CARB. If the cars are not taken off the road this issue will definitely (if not already) result in major injuries and likely death. I have done my duty notifying this government agency and now if a tragedy occurs there will have been actual notice as required by the law. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545030September 17, 2023
AIR BAGS, ENGINE
While driving the EPC light came on and the car stopped driving. Vehicle was towed to local VW dealership, a FULL engine rebuild took place and a faulty intake valve spring was found, after replacing the injectors and seal kits. Then to replace the faulty electronic ignition switch. Over $3k in repairs for faulty parts. It was a safety risk because the vehicle stopped working in the middle of driving, in traffic with no other indication that something was wrong prior on a major road in the city. Since then, the vehicle has had constant issues with oil being low even after an oil change, no leaks were detected or reported. Also, the airbags and clockspring was supposed to be replaced. My airbag light came on in 3/2023 and it sounds like the clock spring is broken. Horn and electronics do not work from the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545037September 17, 2023
POWER TRAIN
Upon further inspection a bushing was needed to be replaced. The bushing that holds the shift connection component together disconnected and popped off the shifting mechanism. The problem was reproduced several times. My safety was at risk, I was pulling into a parking space, put my vehicle in park, my car did not display a 'P' the option was empty (no R or D either was displayed). My car jumped forward and started to go and I was able to hold the brake and pull the emergency brake. I shut the car off after the shifter was stuck into the 'Drive' position. Manually putting the vehicle in park was able to fix the issue. No warning lights or issues prior occurred, the vehicle stuck in drive and it would have caused a crash if I were reversing or elsewhere. The issue happened again after the replacement part, the bushing popped off and the same behavior happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544526September 14, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I take my car to the dealership for maintenance when it is scheduled. The ignition would not allow me to put the key inside. I did a little internet research and it seems to be a common problem with this car. I could not put the key in the ignition. I then used some wd40 and got it to go in eventually but thought I should report it as this could pose a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544204September 12, 2023
TIRES, TIRES:SIDEWALL
Severe crack in sidewall of one tire. (4) 235/45R18 GOODYEAR ASSURANCE MAXLIFE I stopped by the installer today 9/12/2023. At risk for Blow-out. No signs of running underinflated. To my surprise - they Identified that the three other tires are show similar sidewall cracking emerging. Pictures available. Pictures of the other three tires are available upon request. I purchased four tires from Tire rack January 5, 2020. RHP Reference Number(s): XXXXXXXXXXXXXXXXXX NOTE: Is this similar to complaint # NHTSA ID NUMBER: 11510140 ( March 4, 2023 ) Similarities: Both cars had: Same "brand" Tire. Similare make. Passat. 2017 vs my 2015 (TDI = extra weight) Hot climate Texas vs Arizona INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539406August 18, 2023
AIR BAGS
I was driving my 2015vVolkswagen Passat and noticed that the airbag light came on without any prior warning. It's not showing for a recall but a couple years ago Volkswagen fixed something on the car pertaining to the airbag. The horn , none of the control buttons on the steering when work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535105July 28, 2023
AIR BAGS, STEERING, ELECTRICAL SYSTEM
Failed part: Clock spring. Yes, the work was appropriately installed. This is my fourth replacement within less than 100k miles. No additional inspections as of yet. No warning lights, just a faint click coming from the steering wheels while making turns two days prior to hearing a snapping noise. My air bag light illuminated and my dash notified me of an air bag error. Lost all connection to steering wheel controls and horn. This is the same thing that has happened every time prior. The car is inoperable, once again, due to clock spring failure. I cannot drive my vehicle as I am concerned about not having safety features of an air bag and a horn. This has been an ongoing issue with VW. I have been the only owner of this vehicle for almost nine years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532430July 15, 2023
SUSPENSION
Rear coil spring is broken. Normal driving conditions and we noticed a significant vibration. Upon inspection of rear suspension we found a broken rear coil spring. I researched this issue and found that VW recalled several other 2015 models for rear coil springs breaking. This is a major safety issue. Currently we cannot use the car due to this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523682May 24, 2023
ENGINE
I have no heat on the passenger side of the vehicle from any of the vents. The windshield would ice up due to this. The drivers side works fine. This car does not have Climatronic. It has manual controls. I have been told the heater core is clogging by my mechanic. This is a 2015. VW extended the warranty for 2012-14 Passat TDI's with the CKRA engine however this is a 2015 with the CVCA TDI engine. Is there any extended coverage for this generation engine? I don't want this to develop into a larger issue with deficient EGR cooling problems. The heater core in the 2015 is the same part number used in previous model years which are covered by the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517003April 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Rear back left light keeps going out. Could be an electrical issue. I have had to change light 5 times. The rear left back light blinker keeps going out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513662March 24, 2023
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2015 Volkswagen Passat. The contact stated that while driving approximately 15 MPH, the vehicle lost motive power and stalled. The contact was unable to immediately restart the vehicle. After several attempts, the vehicle was restarted and driven to the residence. After parking the vehicle, the vehicle would no longer start. The contact stated that prior to the failure, the EPC warning light remained illuminated. The local dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508188February 20, 2023
ENGINE
Engine cylinder number one piston broke while driving. Vehicle has only 91,000 miles on it and now entire engine needs replacing. Ironically, it was taken to a VW dealership only a few weeks ago for normal servicing, and no problems detected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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