Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11104744June 29, 2018
AIR BAGS
THE AIR BAG CLOCK SPRING WAS ORIGINALLY REPLACED BY RECALL IN 2014. WHILE DRIVING OVER THE WEEKEND AND MAKING A TURN I HEARD A NOISE AND FELT A THUMP IN THE STEERING WHEEL. THE AIR BAG LIGHT CAME ON AND I LOST ALL CONTROLS ASSOCIATED WITH THE STEERING WHEEL. REFRAINED FROM DRIVING THE CAR CALLED THE DEALER ON MONDAY 6-25-18 COULDED SCHEDULE APPT UNTIL WED THE 27TH. ON THE 27TH DEER DIAGNOSED IT AS A BROKEN CLOCK SPRING.... AGAIN. SAID THEY DO THE REPAIR IN CONJUNCTION WITH TAKADA AIR BAG RECALL REPAIR BUT THAT I WOULD STILL OWE $450 TO REPAIR CLOCKSPRING. I PROTESTED THE REPAIR BILL AND SAID IT SHOULD BE COVERED SINCE IT WAS REPAIRED PREVIOUSLY. THEY SAID I COULD CALL VW MYSELF AND HAVE THEM REVIEW THE CLAIM. THE CLAIM IS PENDING WITH VE FOR THE THIRD DAY AND I AM WITHOUT VEHICLE UNTIL CLAIM IS RESOLVED. THERE CONTINUES TO BE AN ISSUE WITH THESE FAULTY CLOCKSPRING AND VW NEEDS TO MAKE GOOD ON THE PREVIOUS RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104315June 27, 2018
AIR BAGS, ELECTRICAL SYSTEM
MY STEERING WHEEL HAS BEEN MAKING A CRUNCHING NOISE. WHILE DRIVING ON THE INTERSTATE, I GOT OFF AT AN EXIT TO PURCHASE FOOD. WHILE TURNING INTO A PARKING LOT, ONE LOUD CRUNCH NOISE HAPPENED AND THE DRIVERS SIDE AIRBAG LIGHT CAME ON. I ALSO NOTICED THAT I LOST ALL ELECTRONIC FUNCTIONS IN THE STEERING WHEEL. I WAS VERY CONCERNED SINCE I STILL HAD AN HOURS DRIVE HOME AND WAS UNSURE IF THE CAR WAS SAFE OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103986June 26, 2018
AIR BAGS, STEERING
WHILE DRIVING ONE DAY I HEARD A SNAP IN THE STEERING COLUMN AND THE AIRBAG SYMBOL ILLUMINATED. THE HORN DOES NOT WORK AND EACH TIME I TURN THE WHEEL I CAN HEAR A NOISE COMING FROM THE COLUMN. AFTER TAKING TO A DEALER IT WAS DETERMINED THAT THE CLOCK SPRING HAS FAILED IN THE VEHICLE AND VOLKSWAGEN HAS REFUSE TO REPLACE DUE TO PLACING A COVER OVER THE CLOCK SPRING IN JANUARY OF 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102488June 18, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE WAS A PART OF THE VEHICLES THAT HAD THE CLOCKSPRING RECALL. I TOOK IT TO A VW DEALERSHIP TO HAVE THE RECALL FIXED AND EXACTLY ONE YEAR AFTER THEY 'FIXED' THE CLOCKSPRING, IT CEASED TO WORK AGAIN. NOW THE AIRBAG WARNING LIGHT IS ON, THE HORN DOES NOT WORK, AND NEITHER DO ANY OF THE STEERING WHEEL CONTROLS. VW REFUSES TO FIX THE ISSUE WITHOUT A CHARGE OF UPWARDS OF $500, STATING THAT BECAUSE IT IS NOT APART OF THE INITIAL RECALL IT IS NOT THEIR RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101392June 12, 2018
STEERING
THE CLOCKSPRING WAS RECALLED AND REPLACED IN 2015. WHILE BACKING OUT OF A PARKING SPOT I HEARD A COUPLE OF POPS AND LOST ANY STEERING WHEEL CONTROLS, IE: VOLUME CONTROL ECT... THE AIRBAG LIGHT ALSO ILLUMINATED. THE NEXT DAY I TOOK IT TO VOLKSWAGEN SERVICE CENTER WHERE THEY ASSESSED THE ISSUE AND CONFIRMED IT WAS THE CLOCKSPRING AND IT NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098526May 29, 2018
AIR BAGS, STEERING
IN OCTOBER 2017 I PURCHASED A PASSAT TDI FROM ARMSTRONG VOLKSWAGEN IN GLADSTONE OREGON. I THEN FOUND OUT ABOUT THE CLOCK SPRING RECALL. WITHIN A MONTH OF OWNING THE VEHICLE, MY ENTIRE STEERING WHEEL COMPONENTS STOPPED WORKING AND THE AIR BAG LIGHT CAME ON. WHILE DRIVING, MY AIRBAG LIGHT REMAINS ON, NONE OF MY STEERING WHEEL CONTROLS WORK, WHEN I TURN MY STEERING WHEEL IT ALMOST MAKES A CRUNCHY NOISE BEHIND THE STEERING WHEEL, AND I AM CONCERNED FOR MINE AND MY FAMILIES SAFETY WHILE DRIVING MY CAR. I CONTACTED THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER WHO INFORMED ME THAT THEY PERSONALLY REPLACED THE CLOCK SPRING IN JANUARY 2016. I ASKED THEM IF THEY WOULD PLEASE RE-FIX IT, AS THE FIRST FIX DID NOT WORK, AND THE CLOCK SPRING WAS ALREADY BAD AGAIN, LESS THAN 2 YEARS LATER. THE SERVICE MANAGER TOLD ME THAT THEY HAD DONE WHAT WAS LEGALLY REQUIRED OF THEM, AND THAT THEY WOULD NOT BE FIXING MY CAR. I THEN ASKED TO SPEAK TO THE GENERAL MANAGER, WHOM I LEFT A VOICEMAIL FOR, TO SEE IF HE COULD HELP. HE HAS YET TO CALL ME BACK, TWO WEEKS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097902May 25, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE DEALER (JIM ELLIS VOLKSWAGEN ATLANTA, 5901 PEACHTREE BLVD, ATLANTA, GA 30341, (888) 848-3509) SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR; HOWEVER, THE DEALER ONLY PUT A COVER OVER THE PART INSTEAD OF REPLACING THE PART. TWO YEARS LATER, THE HORN FAILED TO FUNCTION AND THERE WAS A SHORT ON THE RIBBON CABLE WIRING THAT AFFECTED THE STEERING WHEEL MOUNTED CONTROL FUNCTIONS. AS A RESULT, THE AIR BAG INDICATOR ILLUMINATED AND THE CLOCKSPRING ASSEMBLY FAILED. THE DEALER REFUSED TO PROVIDE A SOLUTION WITHOUT THE APPROVAL OF THE MANUFACTURER. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA18003 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097810May 24, 2018
AIR BAGS, VISIBILITY/WIPER, EXTERIOR LIGHTING
THESE STEERING WHEEL COMPONENTS STOPPED WORKING: HORN, TURN SIGNALS, HIGH BEAMS, WINDSHIELD WIPERS, AND CRUISE CONTROL. NOT SURE IF AIR BAG WILL IN CASE OF A CAR WRECK. INSTRUMENT PANEL DISPLAYS THE FOLLOWING MESSAGE: "BUTTON FOR DRIVER ASSISTANT SYSTEM DEFECTIVE". BEEN AN ONGOING ISSUE FOR THE PAST SINCE BUYING THE CAR 2013, ROUGHLY 5 YEARS AGO. VOLKSWAGENS TECHNICIANS REPAIRED THE ISSUE MULTIPLE TIMES ON SEPERATE OCCASSIONS *WHILE THE VEHICLE WAS STILL UNDER WARRANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097215May 22, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I HAVE THE SAME ISSUE AS INVESTIGATION RQ 17-009. MY CLOCKSPRING WAS PART OF A RECALL WITH PREVIOUS OWNER HAVING THE RECALL COMPLETED IN 2017. NOW THE CLOCKSPRING IS BROKEN ONCE AGAIN. I CONTACTED VW AND THEY INFORMED ME THE RECALL IS CLOSED AND ON ME TO FIX OR DEALER I PURCHASED THE CAR THROUGH. THIS IS A VW ISSUE. I HEARD AND FELT THE CLOCK SPRING POP WHILE MAKING A HARD TURN A FEW DAYS AGO. LOST ALL HAND CONTROLS, HORN AND AIRBAG LIGHT. THIS IS A SERIOUS SAFETY ISSUE WITH NO AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097046May 21, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE WITH AIR BAG WARNING INDICATOR STILL ILLUMINATED, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE STEERING WHEEL CONTROLS AND HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO MANDEVILLE VOLKSWAGEN (1700 N CAUSEWAY BLVD, MANDEVILLE, LA 70471, 985-626-1067) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097085May 21, 2018
SEATS, UNKNOWN OR OTHER
I HAVE 51,000 MILES ON MY CAR AND THE AIR CONDITIONER UNIT WENT OUT. THE CAR IS TOO YOUNG TO HAVE THE A/C REPLACED AT THIS JUNCTURE...FAULTY PARTS. THE A/C UNIT IS LISTED IN A CLASS ACTION LAWSUIT, ALONG THE WINDSHIELD WIPER SYSTEM AND THE BEARINGS. THE A/C PROBLEM WAS MENTIONED TO THE VW MCDANIELS SERVICE ADVISOR TWICE WHEN I WAS IN ON A SERVICE CALL, BUT SAID WAS NOT RECORDED ON MY PORTAL OF THE VEHICLE. THE DRIVER SEAT HAS SPLIT AND ON THE SIDE IT IS WARNED. THIS IS NOT GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096622May 17, 2018
AIR BAGS
AIR LIGHT COMES ON AT STARTUP SOMETIME DOES NOT GO AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092625May 9, 2018
EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT WOULD RANDOMLY STOP WORKING. SOMETIMES WHEN I WAS DRIVING AND OTHER TIMES WHEN IT WAS PARKED OVER NIGHT. FOR AWHILE I COULD MOVE THE LIGHT UNDER THE HOOD AND IT WOULD WORK AGAIN BUT THEN I WOULD HIT A BUMP AND IT WOULD STOP. EVENTUALLY THE LIGHT CONNECTION WOULDN'T WORK AT ALL ANYMORE AND THE VW DEALERSHIP TOLD ME I NEEDED TO REPLACE THE ENTIRE LIGHT SO I DID. NOW THE PASSENGER SIDE LIGHT IS DOING THE EXACT SAME THING. I NOTICED THAT THERE WAS A RECALL BACK IN 2014 WITH THE NUMBERS 14V125000 AND 94G8/7V EXPLAINING EXACTLY WHAT IS HAPPENING TO MY CAR BUT IT APPEARS THAT MY VIN NUMBER DOES NOT HAVE THIS RECALL UNDER IT. I HAVE THE BILL FOR MY HEADLIGHT REPLACEMENT AND A DIAGNOSIS OF THE CAR IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089469April 26, 2018
AIR BAGS
2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE AIRBAG REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090347April 26, 2018
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE AIR BAG ERROR WARNING ILLUMINATED AND ALL THE ELECTRICAL COMPONENTS TURNED OFF. AS A RESULT, THE CONTACT COULD NOT USE THE HORN OR THE RADIO. THE DEALER (ROSEVILLE VOLKSWAGEN, 830 AUTOMALL DR, ROSEVILLE, CA 95661) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089896April 24, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING HAS FAILED IN LESS THAN A MONTH AFTER CLOCK SPRING RECALL IN JANUARY OF 2018. STEERING CONTROLS ARE NOT FUNCTIONAL, AIR BAG ERROR LIGHT IS ON, I ASSUME DRIVER'S SIDE AIRBAG IS CURRENTLY NON FUNCTIONAL. TURNED THE VEHICLE AND HEARD A POP SOUND ORIGINATING FROM THE STEERING COLUMN, LOST STEERING CONTROL, AND AIR BAG ERROR IMMEDIATELY FOLLOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088622April 17, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE TURNING THE VEHICLE OFF, THE CONTACT HEARD A POPPING NOISE. THE CONTACT RESTARTED THE VEHICLE AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE HORN FAILED TO SOUND WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO LEGEND VOLKSWAGEN (158 MERRICK RD, AMITYVILLE, NY 11701) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083873April 8, 2018
ENGINE, UNKNOWN OR OTHER
CAR WOULD MAKE WHIRLING SOUNDS INTERMITTENTLY, DIFFICULTY GOING UP HILL, ROUGH IDLE SOMETIMES, CAR SHUT OFF WHILE DRIVING, CAR SHUT OFF WHILE IDLING AT A LIGHT, CAR HAD DIFFICULTY STARTING OR WOULD START THEN SHAKE AND LET OUT LOUD AND HARD BURSTS OF GAS FROM EXHAUST AND CUT OFF, CAR WILL START UP THEN LOSE POWER, SOMETIMES WILL START BACK UP. ONE TIME IT TOOK 3 TRIES AND WOULD NOT START. HAD AT VW DEALER MULTIPLE TIMES SINCE JAM 2017 TILL NOW. HAPPENED AGAIN TODAY AFTER I GOT GAS, SHUT OFF THEN TOOK A WHILE TO GAIN POWER AND EPC AND CHECK ENGINE LIGHT WERE ON THEN DISAPPEARED. EVERY OTHER TIME THE WNGINE LIGHT WOULD DISAPPEAR. THE LAST TIME IN MARCH THEY HAD THE CAR 10 OR SO DAY. TWO DAYS LATER IT IDLED ROUGH. THEY WERE BUSY TO CHECK THE CAR NOW THIS. JAN 2017 CHECK ENGINE LIGHT THEY SAID FAULT P0106/P2188- DID SOFTWARE UPDATE AND ADVISES FAULTS MAY COME BACK. FEB 2017 ENGINE LIGHT THEY SAID SAME FAULTS AND MANIFOLD PRESSURE SENSOR FAILED. GOT REPLACED. MARCH 2017 CAR STALLED IN TRAFFIC MULTIPLE TIMES. THEY CLEANED THROTTLE BODY. MARCH 2017 IN IDLE CAR SHAKING AND SHUT OFF RPMS UP AND DOWN REPLACED CAMSHAFT POSITION SENSOR. MAY 2017 SHUT OFF IN TRAFFIC- REPLACED N80 VALVE. 05/05/18 GOT SPARK PLUGS CHANGED. MARCH 7 CAR SHUT OFF THREE TIMES AFTER GETTING GAS. THEY HAD IT TILL MARCH 19 SAID CHARCOAL CANISTER NEED REPLACING THEN UPON PICK UP SAID N205 VALVE CAM ADJUSTER SOLENOID CLICKING LOUDLY. MARCH 29 NOTICED HEARING WHIRLING SOUNDS AND ROUGH IDLE. CALLED EALER NO ONE AVAILABLE OVER WEEKEND. BUSY. TODAY 04/08 CAR SHUT OFF AFTER 2ND GAS FILL UP. STARTED BACK SLOWLY EPC AND ENGINE LIGHT STEADY THEN IT GAINED POWER AND LIGHTS OFF. VW CORPORARE ADVISED IN 2017 I AM OUT OF WARRANTY AND HAVE HIGH MILEAGE. OPENED CLAIM AGAIN TODAY THEY SAID SAME THING BUT WILL SEE IF THE CORPORATE WOULD BE WILLING TO OFFER ASSISTANCE. ALL WORK HAS BEEN DONE VIA VW DEALERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081784March 28, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING WHEEL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (AUTOHAUSE VOLKSWAGEN IN LANCASTER, PA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2016 PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) FOR THE SAME FAILURE. THE FAILURE MILEAGE WAS 76,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081591March 27, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE MAKING A TURN, THE STEERING WHEEL MADE A CLICKING NOISE AS THE STEERING WHEEL SEIZED. THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE RAY BRANDT VOLKSWAGEN DEALER (504-349-7272, 4050 LAPALCO BLVD, HARVEY, LA 70058) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CLOCK SPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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