Volkswagen Passat Complaints (2001)

432 consumer complaints on file.

#10107340January 13, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE ACCELERATOR STICKS. YOU HAVE TO TURN THE VEHICLE OFF IN ORDER TO STOP. THE CONSUMER IS RESPONSIBLE FOR THE COST OF THE REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106280January 13, 2005
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TRUNK LID LOCK BROKE ABOUT 5 DAYS BEFORE THE 8TH AND IT SLOWLY DRAINED THE BATTERY. WITHOUT MY KNOWING THAT THAT WOULD HAPPEN I DID NOT ATTEND THE PROBLEM RIGHT AWAY. THE CHARGES FROM VW TO FIX ARE: TRUNK-$ 120.85 BATTERY- $318.18. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106047January 10, 2005
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
I OWN A 2001 1.8 TURBO VW PASSAT WITH GIVE OR TAKE 57,000 MILES. THE 1.8 TURBO HAS AN ISSUE WITH OIL SLUDGE. WHILE RESEARCHING THIS ISSUE I HAVE DISCOVERED THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THE 1.8 TURBO AND HAVE CONCLUDED THAT THIS ISSUE SEEMS TO BE A MANUFACTURING DEFECT. ACCORDINGLY, VW HAS EXTENDED THE POWER TRAIN WARRANTY. I HAVE RECORDS SHOWING THAT ALL OF MY OIL CHANGES WERE DONE WITHIN A TIMELY MANNER. HOWEVER IN TWO INSTANCES I EXCEEDED THE "RECOMMENDED MAINTENANCE": IN THE FIRST CASE IT WAS BY 26 MILES AND IN THE SECOND CASE IT WAS APPROXIMATELY 290 MILES. IF VW HAS DENIED MY CLAIM DUE TO THOSE SITUATIONS, THEY SHOULD NOT STATE IN THE WARRANTY THAT THE OWNER FOLLOW THE "RECOMMENDED MAINTENANCE" SCHEDULE BUT THAT THE OWNER SHOULD FOLLOW A "REQUIRED MAINTENANCE" SCHEDULE. I WOULD ALSO LIKE TO POINT OUT THAT A 2001 CAR, THAT COST OVER $22,000, THAT HAS BEEN TAKEN CARE OF, AND HAS LESS THAT 60,000 MILES, SUCH AS MINE, SHOULD NOT HAVE ENGINE FAILURE. EVEN IF I WENT OVER THE "RECOMMENDED MAINTENANCE" BY 500 OR 700 MILES, WHICH WAS NOT THE CASE, THE ENGINE SHOULD NOT GIVE OUT. VW NEEDS TO TAKE ACCOUNTABILITY FOR THIS ISSUE. I WOULD ALSO LIKE TO POINT OUT THAT I NEVER RECEIVED NOTIFICATION FROM VWOA REGARDING THE OIL SLUDGE ISSUE. I HAVE ALL OF MY RECORDS STATING THAT I HAVE PERFORMED THE "RECOMMENDED MAINTENANCE" NOT REQUIRED MAINTENANCE, IN A TIMELY MANNER. YET VW HAS DENIED MY CLAIM TO COVER THE ENGINE UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104212December 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
DESPITE LIGHT USE OF THE VEHICLE, BOTH THE UPPER AND LOWER CONTROL ARMS ON OUR 2001 VW PASSAT WAGON HAVE FAILED AND REQUIRED REPLACEMENT. ALTHOUGH THE COMPANY RECOGNIZED A DEFECT WITH THE LOWER CONTROL ARMS AND REPLACED THEM AT ITS EXPENSE, WE WERE CHARGED $600 BY THE DEALER TO REPLACE THE UPPER CONTROL ARMS -- EVEN THOUGH THE VEHICLE HAD FEWER THAN 25,000 MILES AT THE TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104118December 20, 2004
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
THE TURN SIGNAL /HAZARD SWITCH RELAY FAILED ON MY 2001 PASSAT GLX 4MOTION TWICE ON 11/20/2003 (REPLACED ON 11/23/2004) AND 12/19/2004. IT CAUSED TURN SIGNAL TO MALFUNCTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103317December 8, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE CRANK SHAFT SCREW GOT LOOSE, BACKED OUT, AND RATTLED THROUGHOUT THE ENGINE AT 50 MPH. CONSUMER WAS INFORMED BY THE DEALER THAT A NEW ENGINE WAS NEEDED BECAUSE THE SCREW RUINED THE INTERIOR PARTS OF THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102380December 8, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
AT APPROX 60K CHECK ENGINE LIGHT CAME ON READ "EMISSIONS WORKSHOP". DEALER HOOKED UP COMPUTER AND TOLD ME IT WAS AN OXYGEN SENSOR AND SOME OF THE VACUUM HOSES HAD TO BE REPLACED. I TOOK THE VEHICLE TO A VW SPECIALTY SHOP AND THEY CONFIRMED THE O2 SENSOR PROBLEM AND REPLACED A FEW VACUUM HOSES. THE CARS COMPUTER WAS CLEARED AND TWO MONTHS LATER BOTH THE CHECK ENGINE LIGHT AND EMISSIONS WORKSHOP INDICATORS WERE BACK. SHOP HOOKED UP TO THEIR COMPUTER AND CONFIRMED THAT NOW A PRE CAT O2 SENSOR WAS BAD. TWO SENSORS IN THREE MONTHS, BOTH MORE THAN $200 TO REPLACE IS UNACCEPTABLE. VW IS SUPPOSED TO HAVE EXTENDED PORTIONS OF ITS WARRANTIES BUT THE DEALER CLAIMS IT DOESN'T COVER THESE PARTS OR REPAIRS. THE CAR HAS APPROX. 62,000 MILES. FROM WHAT I HAVE HEARD THIS IS A COMMON PROBLEM THAT VW SHOULD BE HELP ACCOUNTABLE FOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101428November 9, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE VEHICLE HAD A FAULTY FUEL SENDING UNIT. *NM RECALL#01V157000. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099721November 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
CHECK ENGINE LIGHT FLASHED ON THE DASHBOARD INTERMITTENTLY. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SLUDGE WAS INSIDE OF THE ENGINE, AND ENGINE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098308November 5, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS OF MY 2001.5 PASSAT HAVE BURNED OUT AT A RATE THAT IS MUCH HIGHER THAN NORMAL. I HAVE HAD TO REPLACE ONE HEADLIGHT TWICE AND THE OTHER FOUR TIMES SINCE I HAVE OWNED MY CAR. BECAUSE THE MANUFACTURER RECOMMENDS THAT ONLY A DEALER REPLACE THE HEADLIGHT THERE ARE MANY TIMES WHEN I HAVE TO DRIVE WITH ONE OR THE OTHER LAMP OUT. FORTUNATELY THEY HAVE NOT FAILED AT THE SAME TIME. DURING A VISIT TO MY LOCAL DEALER WHEN THE CAR WAS UNDER WARRANTY THEY STATED THAT THERE WAS NO ELECTRICAL PROBLEM AT THAT IT IS NORMAL FOR HEADLIGHTS TO BE REPLACED THIS FREQUENTLY. SINCE THAT VISIT, AND SEVERAL MORE LIGHT REPLACEMENTS, THEY HAVE DETERMINED THAT THE WIRING TO THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS FAULTY AND HAVE SINCE REPLACED IT, ALTHOUGH THEY CHARGED ME FOR THE REPAIR. GIVEN THE NUMBER OF PASSATS THAT I SEE WITH ONE HEADLIGHT OUT, I SUSPECT THAT THERE IS A MANUFACTURING PROBLEM AND THIS PROBLEM IS CAUSING A SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098317November 5, 2004
ENGINE AND ENGINE COOLING
IDENTICAL TO COMPLAINTS 10089069 AND 10097846. SUDDEN WARNING LIGHT APPEARANCE WHILE DRIVING IN HIGHWAY. INDICATED "LOW OIL PRESSURE -- STOP MOTOR". BY THE TIME AN EXIT WAS REACHED ENGINE WAS SPUTTERING AND KNOCKING. MILEAGE IS APPROXIMATE -- CAR IS AT DEALER ABOUT 50 MILES DISTANT. AR IS WITHIN WARRANTY MILEAGE AND YEARS (7 YEARS/70,000 MILES FOR POWER TRAIN). VOLKSWAGEN IS REFUSING TO PROVIDE WARRANTY COVERAGE BECAUSE MILEAGE WAS NOT RECORDED ON RECEIPTS AT TIME OF OIL CHANGES. HAVE TRIED TO WORK WITH BOTH THE VW DEALER RECEIVING THE CAR AS TOWED, AND VOLKSWAGEN CUSTOMER SERVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098198November 3, 2004
STEERING:COLUMN
AT 13,000 MILES, STEERING COLUMN BEGAN TO "CLUNK" WHEN TURNING THE WHEEL. NEW STEERING COLUMN INSTALLED UNDER WARRANTY. AT 27,000 MILES, SAME PROBLEM RETURNED. INFORMED BY A MECHANIC THAT ISSUE MAY BE DUE TO DESIGN OF COLUMN UNIVERSAL JOINT WHEN PASSING THROUGH FIREWALL (SHARP ANGLE LEADS TO MORE STRESS AND LIKELY FAILURE OVER TIME.) WHEN WARRANTY EXPIRES, THIS WILL BECOME MY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099215November 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER REPLACED THE OIL PUMP ON THE VEHICLE THREE TIMES. THE OIL PUMP HAS DAMAGED THE ENGINE AND THE DEALER HAS REFUSED TO REPLACE THE OIL PUMP BECAUSE IT DAMAGED THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096478October 27, 2004
EXTERIOR LIGHTING:HEADLIGHTS
DRIVER'S SIDE LOW BEAM HEADLAMP ("PROJECTOR TYPE") FAILED WITHIN 2 WEEKS OF REPLACEMENT. ASKED DEALER TO FIND SOURCE OF PROBLEM. DEALER FOUND LAMP SOCKET MELTED AND WIRING BURNED. REPLACED WIRE HARNESS AND SOCKET AND BULB. VW TECHNICAL SERVICE BULLETIN 9404-01, "HEADLAMP ELECTRICAL CONNECTION REPAIR", ISSUED 3/11/04, SUGGESTS THIS IS A RECOGNIZED DEFECT IN AFFECTED CARS. THIS ALSO SUGGESTS THAT REPLACEMENT HARNESSES MAY BE A REDESIGNED PART (E.G. HEAVIER WIRE, IMPROVED MATERIALS, ETC.). IT IS NOT CLEAR WHETHER THE HARNESS USED RESOLVES THE PROBLEM FOR BOTH SIDES OF CAR OR NOT. CHARGED $54.45 FOR HARNESS, $188.30 FOR ENTIRE JOB. THIS WAS PARTIALLY COVERED BY EXTENDED WARRANTY. REQUESTED REIMBURSEMENT FROM BOTH DEALER AND VWOA FOR OUT-OF-POCKET EXPENSES FOR REPAIRS TO APPARENT DEFECTIVE COMPONENT, BUT WAS DENIED BASED ON AGE / MILEAGE (86,485) OF VEHICLE. CONSEQUENCES OF DEFECT: POTENTIAL UNDERHOOD FIRE HAZARD. LOSS OF VISIBILITY FOR DRIVER/ONCOMING VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097846October 27, 2004
ENGINE AND ENGINE COOLING
OIL SLUDGE BUILDS UP IN THE ENGINE. THE OIL IS BREAKING DOWN WHICH IS CLOGGING THE ENGINE. WHILE DRIVING A LIGHT ILLUMINATED THE DASHBOARD, STATING STOP DO NOT DRIVE THE VEHICLE OIL PRESSURE PROBLEM, AND COULD DAMAGE THE ENGINE. THERE WAS NO WARNING UNTIL IT ACTUALLY HAPPENED. CONSUMER CONTACTED VOLKSWAGEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096263October 23, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
THE LOWER CONTROL ARMS HAVE FAILED AND THE VW DEALER RECOMMENDS REPLACEMENT AT JUST 67000 MILES. THIS IS PREMATURE. I UNDERSTAND IT IS A COMMON PROBLEM AND A SAFETY RISK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096024October 19, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SERVICE BRAKES, AIR:DISC:ROTOR
2001 PASSAT GLS V6. WATER COLLECTED IN THE ENGINE DUE TO FAULTY DRAINAGE PLUGS AND RUINED THE COMPUTER. WATER ALSO ENTERED INTO CABIN AND SOAKED THE RUGS. THE POLLEN FILTER ALSO DID NOT WORK. COMPUTER AND POLLEN FILTER WERE REPLACED. *AK ALSO DOOR ON FRONT PASSENGER SIDE HAS BECOME UNALIGNED. ALSO BRAKES NEEDED TO BE TOTALLY REPLACED AFTER 24,000 MILES BECAUSE ROTORS GOT WARPED. ALSO FAULTY IGNITION SENSOR NEEDED TO BE REPLACED BECAUSE ENGINE LIGHT KEPT COMING ON. ALSO CV JOINTS ARE RIPPIING AND NEED TO BE REPLACED. DON'T KNOW WHY THIS IS HAPPENING. ONLY HAVE 25,000 MILES ON CAR AND SERVICE IT REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093650October 5, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I,M SENDING THIS COMPLAIN ON BEHALF OF MY BROTHER-IN-LAW WHO WILL NOT PURSUE THIS MATTER.HOWEVER, I'M ADIMANT AS TO THE NATURE OF THIS COMPLAINT.HE HAS A 2001 VW PASSAT.AFTER HITTING A BUMP AT NORMAL SPEEDS, TWO OF HIS AIR BAGS DEPLOYED. VW SAID THIS IS A NORMAL OCCURRENCE AS THE SENSOR DECIDED IT WAS THE THING TO DO. HE'S LUCKY HE DIDN'T LOSE CONTROL OF THE CAR. OBVIOUSLY IF THIS WERE A COMMON MALADY IN VEHICLES TODAY, I DARE SAY MANY ACCIDENTS WOULD OCCUR. VW WILL HAVE NOTHING TO DO WITH IT SINCE HE'S OUT OF WARRANTY. SIMPLY SPEAKING, THIS AIN'T RIGHT!! DON BROWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093530October 3, 2004
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
FRONT SUSPENSION CONTROL ARM BUSHINGS ON 2001 (B5) PASSAT MODEL ARE DEFECTIVE AND FAIL PREMATURELY AT 30,000-50,000 MILES. FAILURE IS SYSTEMIC AND WIDESPREAD. FAILURE OF FRONT CONTROL ARM BUSHINGS CAN LEAD TO THE LOSS OF VEHICLE CONTROL CAUSING AN ACCIDENT, INJURY, AND POSSIBLY DEATH. INVESTIGATION ON THE INTERNET HAS SHOWN THIS PROBLEM TO BE WIDESPREAD BOTH IN EUROPE AND THE US, YET VW HAS NOT TAKEN ANY OWNERSHIP OF THIS SERIOUS PRODUCT DEFECT. CORRECTIVE ACTION BEING TAKEN IS TO INSTALL AFTERMARKET COMPONENTS THAT HAVE BEEN STRENGTHENED TO ELIMINATE THE DEFECT AND ARE MANUFACTURED BY MEYLE OF GERMANY. AS THIS MODEL AGES, THE DEFECT PROBLEM WILL INCREASE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093467October 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2001 NEW PASSAT GLX AWD SEDAN WITH 23,000 MILES. THE AUTOMATIC TRANSMISSION HAS MULTIPLE PROBLEMS, AT LEAST TWO WITH SAFETY RAMIFICATIONS: (1) FROM A STANDSTILL START, THE TRANSMISSION WILL OFTEN PRODUCE A SEVERAL SECOND LAG BEFORE SYNCHRONIZING WITH THE ENGINE - THE SAFETY CONCERN IS THAT THE CAR DOES NOT MOVE AT A RATE OF SPEED THE DRIVER COULD NORMALLY EXPECT AND MAY LEAVE THE DRIVER AND OCCUPANTS EXPOSED TO COLLISION FROM ON-COMING CARS AT DIFFICULT TRAFFIC INTERSECTIONS AND MERGES; (2) AT LOW SPEEDS, 15 MPH AND LOWER, THE TRANSMISSION OFTEN CLUNKS INTO GEAR CAUSING A FORWARD SURGE OF THE VEHICLE, CREATING THE RISK OF THE VW REAR ENDING A VEHICLE IN STOP AND GO TRAFFIC. VW HAS BEEN UNABLE TO FIX THE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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