Volkswagen ID.4 Complaints (2022)

134 consumer complaints on file.

#11569294February 1, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle’s forward collision warning, the land departure warning, the rear cross traffic warning, the blind spot monitoring have all been having issues since the first week of the car. I’ve taken the car into the shop over 10 times since the summer of 2022 on initial purchase. Each time the vehicle comes in and Volkswagen says they cannot fix it and a future update is coming and will fix it. The update finally has come and the vehicle has all of the same problems and more. These cars are really dangerous to drive, please recall them off the road. You have a bunch of people driving malfunctioning vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569048January 31, 2024
TIRES
[XXX] morning around 6.30 am I am traveling on [XXX] East bound about 1 mile past [XXX] and 1 mile west of [XXX] North Exit, driving on left most lane at about 65 MPH, Vehicle experienced a bump as it might have hit something on road. After that there was sound from vehicle and I pulled out to the shoulder. When checked found that passenger rear tire was flat. Vehicle towed to Discount Tire facility in Schaumburg IL by AAA. What I found is the tire was badly damaged all around and feel it is a quality issue as I drove 14,517 miles only on that tire and the way damage is shown in pictures is very bad. Request to take up with Manufacturer for remedy. Tire size 255/50 R19 107T INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567538January 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAr failed to move - twice. Taken to dealership twice. Dealership refuses to acknowledge ana address problem, even though online forums reveal that this is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565458January 14, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving to work at 6:45AM, on a secondary road with the vehicle in "B" mode and the main cruise control switch active, but not on, I approached an intersection and was attempting to use the vehicle's regenerative braking. My right foot was off the gas and gently resting on the brake peddle. This is when I felt the car suddenly accelerate. I immediately pressed the break peddle which slowed the car appropriately, but not to a complete stop. I released the break at which point the car re-accelerated. I immediately reapplied the break and came to a complete stop. There was a car in front of me and if I had not reacted so quickly it's possible I would have run into that vehicle. After these two episodes I immediately pulled off the road into a parking lot and got out of the car to do a visual inspection. After seeing nothing wrong I proceeded to drive to work without incident making sure the cruise control main switch was deactivated. The car is waiting inspection by the local dealership and available for inspection. The problem has never reoccured. No warning lamps nor messages present prior to or during the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563099January 2, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The car has now 3 times over the last year suddenly lurched forward while braking and pulling into a parking spot. The first time it went over a curb and into a yard. We thought it could be a mistake, but my wife, driving, has never had an accident in 40 years driving. Happened again, and we thought maybe it had something to do with cruise control and hepatic sensitive buttons. But we keep that system off unless we are on the highway. This time it lurched forward but she managed to get it to stop just as it touched the parked car in front. No damage. Foot was on the brake as coming to a stop. This car should not be allowed on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562780December 30, 2023
UNKNOWN OR OTHER
When I was driving, I stopped at a traffic light. When the light turned green and I pressed the accelerator, many warning lights turned on and the vehicle did not go forward. After about 15 minutes, I was able to turn off the car and restart it again and move forward. At the next red light, the same problem happened again. After another 15 minutes, I was able to again turn off the car and restart it to get to a parking lot, where it had to be towed to the dealership for service. This was a safety concern because I was stuck in traffic as other cars were in motion around me during morning rush hour. I had to get out of my car to turn it off and back on from my key fob. VW diagnosed the problem as a broken motor. Since my car is electric, it does not have an engine, so the motor is in place of the engine. This happened Sept 6, 2023. VW has still not fixed the car. I tried to upload the "pre-work order" from the service department, which is all I have since the repair invoice is not complete yet, but the upload function on this website is not working for me. I am reporting this in case it is not an isolated incident; if this is not just a lemon of a vehicle, then I am concerned for the safety of other drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562445December 28, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The passenger door opened on its while the car was coming to a stop. Then a few other occasions same issue. The vehicle had the recall completed and the issues still persist with the car. I did record on a separate incident when the wheel was engaged in reverse where the door opens couple times by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561975December 27, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On two separate occasions the VW ID4 screens have gone blank (main display and heads up display). While the car continued to steer, we lost all indication of speed, navigation, heating, and air conditioning. The pictures we have (unable to attach via this webpage), proves the display does not come back up during driving. Further, holding down the on-off power switch by the steering column or the on-off switch in the main display greater than 10 secs when the car was parked did not reboot or perform a soft reset of the display system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555078November 14, 2023
TIRES
Brand new Volkswagen electric vehicle model ID.4 Pro AWD delivered to us in July 2022 after order was placed in summer 2021 and it was built and shipped from Germany. Tires were manufactured in Poland and came installed with the vehicle. Both front tires (Bridgestone Alenza Sport A/S Size 235/55R19 105T) exhibit rubber peeling where chunks of rubber fall off the tire after only about 1.25 year of driving and approximately 15,000 miles. This presents a safety concern. VW no longer installs these tires as OEM as they switched to Pirelli Scorpion Zero or Kumho Crugen starting with model year 2023. Only first two ID.4 model years of 2021 and 2022 are affected. Note there has already been a recall on Alenza Sport A/S tires but not this exact model per NHTSA Campaign number 22T021000 recalling Bridgestone Alenza Sport A/S tires, size 235/55R20 102V (DOT date codes 2422 through 2722). VW blames Bridgestone as the tire manufacturer and Bridgestone blames VW as they claim they manufactured the tires to Volkswagen specifications. Neither will take full responsibility. The vehicle comes with staggered tires and the back tires are the same but different size (Bridgestone Alenza Sport A/S Size 255/50R19 107T). I am requesting that the NHTSA approve a recall of the OEM tires on VW ID.4 2021 and 2022 model years as described herein. This peeling manufacturer defect is a well documented issue online in different ID.4 owner forums: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552608October 30, 2023
SEAT BELTS
Vehicle stopped in traffic in exit lane of freeway with a line of other vehicles. Driver at-fault was traveling at freeway speeds of 65+ mph and veered into the line of vehicles waiting to exit. Our ID4 had 4 passengers, adult driver, adult passenger, and two children in rear seat, all wearing seatbelts. The seatbelt of the rear passenger's side failed resulting in child hitting their head on headrest in front of them as well as the side window and post. Moderate injuries occurred and child is recovering. None of the others in the vehicle were injured. Likely failure is pretensioner of seatbelt. Currently in the accident investigation with insurance and the component has not been inspected at this time but certainly will be.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11551628October 24, 2023
UNKNOWN OR OTHER
Tires (Bridgestones) on this car prematurely disintegrate. Specifically the outer edge of the front tires are the worse. This defect is found consistently on 2021 and especially of 2022 cars made in Germany. Examples of these complaints are numerous and can be found all over car owner forums. The dealers will not help resolve and in fact usually say the tire is ‘safe’, even though chunks are falling off the tire. VW will say they don’t guarantee tires, even though they are aware the tires on these cars are defective and start falling apart at 5-8K miles. There is no recourse for us the customer than to purchase new tires at our expense. VW and the dealers are not taking the matter seriously, the worse part is misinforming people the tires are okay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549997October 15, 2023
UNKNOWN OR OTHER
Child lock faulting resulting in imprisonment of rear occupants. No vehicle warnings documented from vehicle. This is a sporadic issue where the rear passengers become locked within the vehicle using the interior door release, the exterior door release (handle) remains operable. After multiple attempts unlocking the vehicle, as well as disengaging or cycling the child lock, from the driver controls, the rear passengers remained locked within the vehicle. I'm not sure how often this is occuring as we rarely have rear passengers. But when we do, it's usually a coin flip dealing with this situation. I have video documentation of the most recent evet (10/14/2023) where both rear doors remained locked regardless of my actions with the driver control settings. It was only after multiple cycle attempts between the child lock and door lock before the rear passengers could escape. I have few intentions in using the child lock from the driver position, however, the ID4 touch sensitive buttons are prone to accidental activation, usually by a gentle brushing of the area. Regardless if I intentionally, or accidentally, activated the child locks, they should deactivate when the driver commands it. This assuming the issue is instigated by intentional, or accidental, child lock activation. I haven't noticed a trend yet. No vehicle warnings associated with the doors. Dealer hasn't been notified about this particular issue yet, they are currently working with VW on another issue associated with cellular connectivity. The SOS function, among other voice connectivity functions, are completely inoperative at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544772September 15, 2023
VEHICLE SPEED CONTROL
Two days ago I was pulling into a parking spot in a shopping center. The car suddenly accelerated forward and I hit a concrete parking block. This is the third time over the past 7 months that this has occurred, where the car suddenly accelerates when in a low speed. After the first time it happened, I called the dealership to ask if any other customers had this issue, but they said no. For them to run a diagnostic on it, they would have to recreate what had occurred. We all know that is impossible. So I ignored it, as it did not happen again until three months later. Then once again two days ago.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543702September 10, 2023
VEHICLE SPEED CONTROL
I was slowly pulling into a parking space at the beach. Pulling into the space the car accelerated, fast. It crashed in to the two cement barriers at front of parking space. I heard the air hissing out of the right front passenger tire, as it deflated. The front of the car was badly damaged from the crash into the barriers. Luckily no one was injured or killed. This is the second acceleration problem we have experiencd. In May I had a deacceleration issue with this car. I was crossing traffic and when I pressed on the accelerator, it very slowly moved, not letting me accelerate. I was worried about the on coming traffic hitting me, but luckily they just honked and went around. Moments later Iaccelerated and the car worked normally again. We took it to the VW shop and they said they didn't find anything. That they "reset it". It had worked normally until today. The system that malfunctioned was the speed control. My safety and anyone around me was put at risk, by having a car accelerating when I didn't want it to. It's a Sunday, so don't know dealers response yet. Contacted insurance, police and will contact VW on Monday. No warning messages.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543399September 8, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving approximately 35 mph, there was a "thunk". I thought I was hit from behind, but there were no cars or debris around. The dash lit up with multiple warning lights and the car lost all drive power. If this had happened on freeway it could have had a major accident. Car was towed to dealer who said there was an internal battery failure they couldn't work on. Volkswagen then made me pay for a second tow to another dealer. I am currently without the car or further reports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540772August 25, 2023
TIRES
The two front wheels are chipping off. My vehicle is only less than a year old. I am not the only ID4 owner who is experiencing these issues. A lot of us in Facebook ID4 owners have these issues. We think that because the ID4 is heavy due to battery cells, the front wheels cannot handle the weight of the vehicle. My milage is 12,200 miles in my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540767August 25, 2023
TIRES
P 235 / 55 R 19 105T XL Front Tires chipping off. My car is less 11 months old with 12,200 miles on it. I live in suburbs in Dallas TX and use highways and side roads made of smooth asphalt. A lot of ID.4 VW owners have encountered these problems. I bought my car brand new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539723August 21, 2023
UNKNOWN OR OTHER
At my 2022 ID4's first scheduled maintenance I was told I need 3 new tires when I only had 9600 mi on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537817August 11, 2023
UNKNOWN OR OTHER
SW lockup, leading to malfunction of speedometer display (infrequent updates, roughly once per minute). Cleared by manual reset of central display system. Tuesday July 25. I-5 between Yreka CA to Ashland OR Starting about 3:50pm in Yreka, outside temp roughly 100 degrees Stopped to charge a Electrify America Station at Yreka Walmart, 30 minutes, starting at 16% change, ending at 68%. Initial rate of charge was 78KW. Came to a stop, Park button, stepped out of car. (AC shut down per standard as I stepped out of car. Attached HVDC charging, started to charge. Stepped back into car an attempted to turn on AC. Just started attempting to start car expecting that it would complain about charging in process. Dont recall the exact process, but did end up with AC active and Charging in process. Cancelled charging via button on charging station at 30 minutes (to avoid charging fees that started after 30 minutes) disconnected charging plug, got into car and activated high power drive system. center console showed showed main charging page. Dont recall seeing standard startup VW branding screen. Attempted to press ‘Climate’ button to turn AC back on, main screen, no response, screen stayed on ‘Charging’ screen. Press other buttons on center console, no response. Time on the display was stuck at 4:20pm. Put car into Reverse, drive (B) to get back onto freeway. Expected center console to deadman timeout, reset, it did not. did try about 5 second press and hold on the center console power button, guess I should have held longer. Drove for 15 miles to rest area along freeway. Center console stayed frozen, Steering wheel display did show speed and change of state of battery charge (charge/drain bars, battery current %, speedometer, etc) Center console stayed at 68% Speedometer locked up about 10 min later, cleared by manual reset 30 min later. into VW dealer/shop Sunnyvale CA 08-02-2023, NPF. More narrative available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536464August 4, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was slowly backing out of my garage. The car braked harshly and automatically. It was so hard, despite my slow speed, that I got whiplash in my neck. The automatic system probably falsely determined that I was about to hit something. The review view camera was clear. There were no obstacles. This is the fourth such incident, although I have never been injured until now. -Yes, the car is available for inspection. -I was injured: whiplash in my neck. -I have not yet reported the problem to anyone but NHTSA. -No, it hasn't been inspected. I haven't reported it to anyone else yet. -Before the event, the car was beeping warning me that I was close to hitting something. This is always the case as I back out of the garage.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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