Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11445600December 30, 2021
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2021 Volkswagen ID.4. The contact stated that the tailgate of the vehicle would not fully open or fully close when engaged by pressing the button on the tailgate or by pressing the release button inside the vehicle. The tailgate warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the motors that opened and closed the tailgate had failed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444780December 22, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER, UNKNOWN OR OTHER
The back up camera lighting is so poor it poses a danger at night. Backing up at night even in well lit areas poses a threat to those around the car. If you apply the brakes this emits some light but if not braking the screen is almost black so it is difficult to see if you are on the road/driveway and if an object was below the camera would pose a threat to life or damage to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443827December 14, 2021
ELECTRICAL SYSTEM
I bought a new ID4 from VW, it is 2 weeks old. Multiple times it has shown multiple error messages such as "Electrical system not working" then stops in the middle of the road. I am unable to change the drive from neutral or move the car, sometimes pushing the start button several times finally turns it off. There have been three incidents so far with less than 20 miles on the car. There are dozens of repots of others with the same issue, with only 10-20k ID4s sold, this is a high number of faulty vehicles. See https://www.reddit.com/r/VWiD4Owners/comments/pd0jdf/electrical_system_not_working_correctly/ https://www.vwidtalk.com/threads/my-turn-for-electrical-system-failure-now-fixed.3693/ etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440088November 10, 2021
STEERING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Pulling into a parking space, using reiterative braking (B Mode). When applying brakes, car bolted and could not be controlled. It jumped a curb and drove straight toward a building. Brakes would not respond. Steering would not respond. I managed to steer the car avoiding the building but taking down a bench and ripping up the turf in front of the building. Car made a complete u-turn before coming to a stop. At that point, all electrical systems shut down, including the outside mirrors--they retracted. There was damage to exterior of the car-- a torn side molding and scratches and minor dents from bushes and the bench that was destroyed. The infotainment completely shut down. when I finally was able to restart the car, the systems came back on slowly, one at time. The car was towed by VW Roadside Assistance to a collision center for body repairs. It will be towed to the dealership after body repairs to diagnose the problem. I did not want to drive the car, not knowing if it is safe to drive. I had to file an insurance claim for the damage to the car and to the property that was damaged in the process. No other cars were damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11437691October 21, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
On 9/28, I purchased my vehicle from Fairfax Volkswagen. On that date, I noticed the error message on the display, but the salesman said it was nothing to worry about. That following week, I noticed several vehicles flashing their lights at me. Later that evening, I discovered the left headlight day running lamp was not functional, and the high beam would not turn off. In addition, I notice the right headlight was not functioning properly as well. The following day, I took the vehicle to be inspected at Ourisman Volkswagen of Waldorf Maryland. I was informed the left and right headlight would need to be replaced on the vehicle due to some form of electrical malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435861October 7, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
We vehicle is stopped in any type of grade (hill, incline, or decline) when releasing the break pedal the vehicle will roll in the direction of the grade, power must be immediately applied to prevent roll. This could potentially cause a crash if a vehicle is behind/in front of another. The system should employ an auto hold type of grade breaking system. Vehicle has not been inspected, and is available upon request. This can be reproduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435853October 7, 2021
VEHICLE SPEED CONTROL
After receiving a service on the vehicle, I pulled out of the dealership and went left to go up a slight hill, I got half way out and the accelerator pedal would not work. I pushed down to the ground and the car would not go. There was a car coming towards me and swerved to avoid me after a second it kicked back in. This hasn’t happened since, and I have heard of this happening after a service appointment from another owner. Note this has not happened since. No warning lamps or other messages. I scanned the car with OBD device and no warnings found. Car is available for inspection upon request. This impacts safety as after service the car should not have any acceleration issues, in this scenario if the car will not go, there is a potential of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434567September 27, 2021
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Warning indicator came on several times, brake and steering problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433552September 19, 2021
POWER TRAIN, ELECTRICAL SYSTEM
The ID.4 (brand new - 5 days old) shutdown in the middle of a busy street in Altamonte Springs, FL (suburb of Orlando). There was a “Electrical system not working correctly. Please service vehicle" warning so I began to pull off to the left turning lane. Then 12V battery errors started flashing and 5 seconds later the entire car shut down in the middle of the road. I was unable to restart it for 10-15minutes. I was able to drive 300 feet to a parking lot after. Will be taking the ID.4 to the dealership tomorrow morning (9/20/2021) assuming it doesn't shut down during the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433077September 15, 2021
FUEL/PROPULSION SYSTEM
While operating the vehicle at stop lights on a grade or any situation the vehicle stops on a grade when releasing the brake the vehicle rolls back potentially causing a collision. Power must immediately be applied in these situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431880September 6, 2021
SERVICE BRAKES
It will not stop! Break don’t work!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431878September 6, 2021
ENGINE, SERVICE BRAKES
It will not stop, can not stop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431877September 6, 2021
SERVICE BRAKES
I will not stop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431062August 30, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, BACK OVER PREVENTION: WARNINGS
The vehicle went into complete shutdown, it was unable to be placed into Drive or Reverse and vehicle was completely immobile. Various warnings appeared on the instrument cluster. After letting the vehicle sit it was returned to the dealer, where they experienced the same issues, but eventually replaced various electrical components and re-booted/re-programmed the systems. Approximately 11 days after receiving the vehicle back from repair the same thing occurred, additionally the automatic hold feature, to prevent rolling in neutral, failed and the car rolled backwards in my driveway about 4 feet before I was able to apply the footbrake. Several warning signals said the vehicle should not be driven, the vehicle is now back at the dealer again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428849August 12, 2021
UNKNOWN OR OTHER
I was driving the car when a loud high pitched sound started coming from the vehicle. I am not a doctor, but the noise was probably loud enough to cause damage to human ears. Today, I picked up the car and was told "Contacted VW Techline. They been made aware of several other similar cases and engineering in Germany is looking into it. No resolution available at this time. Told to call VW Customer Care. I have been on hold for over 45 minutes. Called executive office and was transferred to Voice Mail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427863August 5, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Multiple times while driving the car props an error where the speed become unavailable while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427200July 30, 2021
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear window defrost grid How was your safety or the safety of others put at risk? Potential electrical fire Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by Galpin VW and Santa Monica Vw dealers and the manufacturer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes the vehicle has been inspected by Galpin VW Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The defrost grid shows signs of "visual variance" according to manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427140July 30, 2021
POWER TRAIN, ELECTRICAL SYSTEM
While pulling out of a parking garage at low speed, the car shut down/stopped/lost all power. Also, a second event occurred while backing into a charging station, the car shut down/stopped/lost all power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417866May 20, 2021
ELECTRICAL SYSTEM
The infotainment panel sporadically shuts off. This has happened four times in the two months I’ve owned the car. Safety features like the backup camera, proximity sensors, and safety feature controls are not accessible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen ID.4