Volkswagen Golf Complaints (2011)

110 consumer complaints on file.

#10408881June 25, 2011
FUEL SYSTEM, DIESEL
MODEL YEAR 2011 MAKE VOLKSWAGEN MODEL GOLF TDI DIESEL COMPONENT HIGH PRESSURE FUEL PUMP VEHICLE IDENTIFICATION NUMBER (VIN) [XXX] * COMPONENT FAILURE OF HIGH PRESSURE FUEL PUMP JUNE 21, 2011, MY VW GOLF TDI QUITE RUNNING WHILE DRIVING IN CITY TRAFFIC IN SAN FRANCISCO, CA. THIS OCCURRED IN MODERATE TRAFFIC CONDITIONS OF MORNING RUSH HOUR. DEFINITELY A SAFETY ISSUE. CAR COULD NOT BE RESTARTED AND HAD TO BE TOWED TO ROYAL MOTORS, SAN FRANCISCO. SUBSEQUENTLY TOLD BY SERVICE MANAGER THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND WOULD HAVE TO BE REPLACED ALONG WITH FUEL INJECTORS. 2 DAYS LATER WAS TOLD FUEL TANK WOULD ALSO HAVE TO BE REPLACED DUE TO METAL FILINGS HAVING CONTAMINATED THE FUEL SYSTEM. I SUBSEQUENTLY LEARNED THAT THE FUEL PUMP HAD CATASTROPHICALLY FAILED RESULTING IN METAL FILINGS CONTAMINATING THE FUEL SYSTEM. ALSO TOLD MAY TAKE UP TO 3+ WEEKS FOR REPAIR DEPENDING ON AVAILABILITY OF PARTS. THIS INCIDENT OCCURRED WHILE DRIVING IN RUSH HOUR TRAFFIC AT APPROXIMATELY 30 MILES PER HOUR IN SAN FRANCISCO, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408252June 19, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
ENGINE STALLED WHILE MOVING ON THE LEFT-HAND TURN LANE. BATTERY AND ENGINE LIGHTS CAME ON AND STAYED ON. THE CAR HAD POWER BUT IT COULD NOT START. THE VEHICLE WAS TOWED TO THE VW DEALER. DIAGNOSIS: BURNED FUEL PUMP FUSE (BLUE 15A). FUSE REPLACED AND THE CAR IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406281June 14, 2011
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
MY BRAND NEW 2011 VW GOLF TDI MANUAL CAR STALLS AT LAUNCH MUCH TOO EASILY. I HAVE DRIVEN MANUAL TRANSMISSION CARS FOR 40 YEARS AND HAVE FOUND IT MUCH WORSE THAN THE MAZDA MIATA WHICH WAS POOR. THIS IS A PROBLEM WITH ALL OF THIS MODEL, AS CONFIRMED BY MY TEST DRIVE, MAGAZINE REVIEWS, AND THE SALESPERSON. IT MAY BE DO TO THE "HILL CLIMBING" FEATURE WHICH LOCKS THE BRAKES UPON STOPPING SO THAT YOU HAVE TO OVERCOME THE BRAKES TO MOVE. I AM SCARED A CAR WILL HIT ME FROM BEHIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390258March 15, 2011
ELECTRICAL SYSTEM
WHEN APPLYING THE BRAKE PEDAL I.E. TO SHIFT IN D (WHEN STANDING) , IT FEELS LIKE BEING REARENDED. INTENSITY OF THE PULSE OR SHUDDER VARIES, AND SOMETIMES DOES NOT OCCUR. LAST WEEK, SUTLIFF TECHNICIAN AND SERVICE MANAGER ON DUTY FELT THE PULSE, AND IN ADDITION A DISPLAY LIGHT EPC CAME ON, AND THE DISPLAY SAID "SERVICE ENGINE IMMEDIATELY". THE CAR WAS IN THE SHOP THREE TIMES OVER THE PAST 3 OR 4 MONTHS, AND I WAS TOLD EVERY TIME THAT THE ERROR CAN NOT BE REPRODUCED. IN ADDITION TO THAT, I TOOK A PICTURE AT ODOMETER READING 6048 MILES, SAYING "STEERING COLUMN LOCK: SERVICE NOW!", WITH AN ADDITIONAL YELLOW STEERING WHEEL LIGHT ON. I FOUND BOTH ERRORS ON BLOGS. HOWEVER, SUTLIFF VW CLAIMS THAT THEY CAN NOT READ ERROR CODES FROM THE VEHICLE, AND THAT THIS DOES NOT ALLOW ANY ACTION. VW CORPORATE ADVISED SUTLIFF ALSO NOT TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387348March 3, 2011
FUEL SYSTEM, GASOLINE
2011 VOLKSWAGEN GOLF TDI. CONSUMER WRITES IN REGARDS TO HPFP INVESTIGATION *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384608February 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TWICE THE TRANSMISSION HAS FAILED TO ENGAGE FOR APPROXIMATELY 15 SECONDS AFTER THE CAR WAS SLOWED WITHOUT COMING TO A COMPLETE STOP. WHEN THIS HAPPENS, THE ENGINE REVS FREELY AS THOUGH THE CAR WAS IN NEUTRAL. IN BOTH CASES THE TRANSMISSION EVENTUALLY RE-ENGAGED ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383043February 17, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF DIESEL. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE VEHICLE WOULD NOT STALL IF THE GEAR WAS DOWNSHIFTED TO FIRST. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE VEHICLE CONTINUED TO STALL EVEN WHEN DOWNSHIFTED INTO FIRST GEAR. THE CURRENT AND FAILURE MILEAGES WERE 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382879February 16, 2011
POWER TRAIN
2011 GOLF TDI (DIESEL) WHEN DOWN SHIFTING INTO 2ND GEAR, THE CAR OFTEN STALLS. IT SOMETIMES HAPPENS WHEN WE SLOW DOWN TO MAKE ALEFT TURN, AND THE CAR STALLS IN FRON OF ONCOMING TRAFFIC. IT HAS CREATED A NUMBER A DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380139February 3, 2011
EXTERIOR LIGHTING
JUST PURCHASED A VEHICLE THAT CAME WITH DAYTIME RUNNING LAMPS AS A SAFETY FEATURE. THERE ARE NO DEFECTS OR FAILURES WITH THE VEHICLE BUT THIS DRL FEATURE CREATES AN UNSAFE CONDITION. MY VEHICLE CAME EQUIPPED WITH THE XENON HEADLAMPS. THE VEHICLE DOES NOT HAVE AN AUTO ON HEADLIGHTS FEATURE. THE MAIN THING I'M CONCERNED WITH IS THAT YOU COULD BE DRIVING WITH JUST YOUR HEADLIGHTS ON AND THE REST OF THE LIGHTS OFF, WHICH I HAVE DONE ALREADY SEVERAL TIMES AND SEEN OTHER VEHICLES ON THE ROAD DOING THE SAME THING AND THAT IS VERY UNSAFE. I'VE ALSO BEEN PULLED OVER BY THE POLICE FOR NOT HAVING MY LIGHTS ON. I THINK THAT I'M DRIVING WITH ALL MY LIGHTS ON JUST TO REALIZE THAT I'M DRIVING WITH JUST THE DRL. ON MY VEHICLE, ONCE YOU RELEASE THE PARKING BRAKE, MY REGULAR LOW BEAM XENON LIGHTS AUTOMATICALLY COME ON AND IF YOU ARE DRIVING INTO THE NIGHT, YOU DON'T REALIZE THAT YOU ARE DRIVING WITH YOUR LIGHTS OFF, LIKE I MENTIONED THE NORMAL LOW BEAM HEADLAMPS COMES ON ONCE THE PARKING BRAKE IS RELEASED. I UNDERSTAND THAT THE AUTO MAKER IS TRYING TO MAKE THE VEHICLE AS SAFE AS POSSIBLE BUT IS ALSO CREATING AN UNSAFE CONDITION AT THE SAME TIME. THE AUTO MAKER REFUSE TO ALLOW THE DRL FEATURE TO BE TURNED OFF EVEN THOUGH DRL ARE NOT MANDATORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378335January 23, 2011
UNKNOWN OR OTHER
SUNROOF ON 2011 VOLKSWAGEN TDI EXPLODED DURING MORNING COMMUTE AT 65MPH. FOREIGN OBJECT IMPACT DOES NOT APPEAR TO BE THE CAUSE. OUTSIDE TEMP WAS ~29F, NO VEHICLES IN CLOSE PROXIMITY, NO OVERPASSES. CONTINUED DRIVING AS PROBLEM WAS APPARENT, BUT NOT GETTING WORSE AFTER THE INITIAL BOOM! AND SHOWER OF GLASS SHARDS. IMAGES AVAILABLE, TOOK WITH MY CELL PHONE AFTER ARRIVING AT MY WORKPLACE. DEALER IS COVERING UNDER WARRANTY, INCLUDING PROVISION OF A RENTAL CAR. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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