Volkswagen Golf Complaints (2016)

90 consumer complaints on file.

#10971575April 10, 2017
FUEL/PROPULSION SYSTEM
PERSISTENT FUEL SMELL. VEHICLE RECALL WAS PERFORMED, VEHICLE WAS REPAIRED TWICE AT DEALERSHIP FOR SAME PROBLEM. CARBON FILTER WAS REPLACED, FUEL SENSOR AND FUEL INJECTORS REPLACED (UNDER WARRANTY). SMELL MOST NOTICEABLE AFTER BEING DRIVEN FOR 10-30 MINUTES, THEN PARKED FOR 10 MINUTES TO 1 HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968443March 25, 2017
FUEL/PROPULSION SYSTEM
FUEL ODOR IN CAR CABIN USUALLY AFTER THE CAR IS STARTED AFTER BEING RUN AND SITTING BRIEFLY OFF. THE PROBLEM HAS PERSISTED AFTER SUCTION PUMP RECALL WORK WAS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955589February 20, 2017
STEERING
STEERING POWER ASSIST "TWITCHES" WHILE CAR IS IN MOTION. HAPPENS AT RANDOM TIMES, SPEEDS AND STEERING CONDITIONS WHILE DRIVING....ENOUGH TO JERK THE CAR INTO THE NEXT LANE. MIGHT BE TIED TO VW'S DSR OR DYNAMIC STEERING RECOMMENDATION SETTING IN THE VEHICLE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948507January 30, 2017
SERVICE BRAKES
BRAKE FAILURE. THE CAR WAS BEING DRIVEN AROUND 20MPH, WHEN A 'BRAKE: FLUID LOW SEE OWNER'S MANUAL' MESSAGE CAME ON. AFTER SEEING THIS MESSAGE PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR. THE PEDAL MADE A 'CHATTERING NOISE' AS IT MOVED THROUGH THE PEDAL STROKE. THE PARKING BRAKE WAS USED TO STOP THE CAR. THIS WAS EASILY RECREATED IN A PARKING LOT AND AT THE LOCAL DEALER. THE WARNING LIGHT CAME ON EACH TIME THE CAR WAS STARTED AFTER THE INITIAL INCIDENT, AND WHEN PRESSURE WAS APPLIED TO THE PEDAL, THE PEDAL EASILY WENT TO THE FLOOR MAKING THE SAME CHATTERING NOISE. THERE WERE NO SYMPTOMS BEFORE THIS INCIDENT. THE BRAKE SYSTEM SEEMED TO FUNCTION AS IT SHOULD AND HAD EVERY OTHER TIME THE CAR WAS DRIVEN. I CHECKED FOR BRAKE FLUID LEAKS AT THE MASTER CYLINDER AND AT EACH OF THE FOUR CALIPERS, AND DID NOT FIND ANY LEAKED FLUID. IT APPEARED THAT THERE WAS STILL BRAKE FLUID IN THE BRAKE FLUID RESERVOIR. UPON INITIAL CONTACT, THE DEALER SAID THEY HAD NEVER SEEN THIS BEFORE. AFTER THEIR INITIAL ASSESSMENT BY THE DEALER, THEY BELIEVED IT WAS A MASTER CYLINDER ISSUE AND THE SEAL ON THE SIDE OF THE BRAKE BOOSTER HAD FAILED, AND BRAKE FLUID LEAKED INTO THE BOOSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897865August 23, 2016
ENGINE
ENGINE MISFIRED AND CAUSE THE CAR TO STUTTER WITH LOSS OF PERFORMANCE. THIS HAPPENED TO ME WHEN MAKING A LEFT HAND TURN NEARLY CAUSING AN ACCIDENT BECAUSE THE CAR WAS NOT MOVING AT THE NORMAL SPEED DUE TO LOSS OF PERFORMANCE. THIS IS THE 3RD TIME THE ENGINE HAS MISFIRED SINCE I BOUGHT THE CAR. IT HAS LESS THAN 2,800 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897131August 19, 2016
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF. WHILE DRIVING APPROXIMATELY 20 TO 25 MPH, THE CONTACT HEARD A CRACKLING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKES FAILED WITHOUT WARNING. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. IT WAS DIAGNOSED THAT THERE WAS A MECHANICAL FAILURE IN THE VACUUM PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,558. THE CONSUMER STATED THE CONCERN WAS THAT THE VEHICLE WAS REPAIRED WITH THE SAME OEM PART THAT INITIALLY FAILED. THE MANUFACTURER WAS NOTIFIED. THE CONSUMER REQUESTED FOR THE VEHICLE TO BE BOUGHT BACK BUT, THE MANUFACTURER DECLINED AND OFFERED A 200.00 GIFT CARD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888512July 25, 2016
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SUDDEN VIOLENT SHAKING WHILE DRIVING. THEY REPLACED ALL FOUR FUEL INJECTORS, SECOND TIME HAPPENED A MONTH LATER. SHAKING WHILE DRIVING. THEY CANNOT FIX. MILES JUST UNDER 2000 ON SECOND OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885240July 16, 2016
UNKNOWN OR OTHER
TWO PRIMARY PROBLEMS WITH THIS CAR AT THIS TIME: 1. EPC (ENGINE POWER CONTROL) LIGHT COMES ON FREQUENTLY WHILE DRIVING AT STREET AND FREEWAY SPEEDS. WHEN THE LIGHT COMES ON THE CAR JERKS FORWARD AND RIDES ROUGH. I AM CONCERNED ABOUT THE SAFETY OF THIS CAR AND IT NOT RUNNING CORRECTLY. THE CAR MANUAL INDICATES THAT WHEN THE EPC LIGHT IS DISPLAYED THE ENGINE IS MALFUNCTIONING. 2. THE BLUETOOTH/INFOTAINMENT SYSTEM WILL INTERMITTENTLY FREEZE AND THE PHONE WILL NOT DISCONNECT AND THE RADIO WILL WORK. THIS IS ALSO A SAFETY ISSUE SINCE I HAVE TO CONSTANTLY ADJUST THE SETTINGS TO TRY AND FIX IT AND PULL OVER THE CAR, TURN OFF THE CAR AND TRY AND FIX THE PROBLEM. I HAVE TAKEN THE CAR TO A VOLKSWAGEN DEALER /SERVICE CENTER ON MULTIPLE OCCASIONS TO FIX BOTH PROBLEMS AND THEY HAVE BEEN UNABLE TO FIX EITHER PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853372April 4, 2016
VEHICLE SPEED CONTROL
ON MANUAL TRANSMISSION VEHICLES CRUISE CONTROL DOES NOT DEACTIVATE WHEN DEPRESSING CLUTCH, CHANGING GEAR. ONCE CLUTCH IS RELEASED CRUISE AUTOMATICALLY RE ENGAGES. THIS IS A HUGE SAFETY LIABILITY. VW CALLS IT A NEW FEATURE, THIS FEATURE HAS CAUSED A FEW NEAR MISSES.. THIS FEATURE WILL EVENTUALLY CAUSE AN ACCIDENT I'VE BEEN DRIVING MANUAL TRANSMISSION CARS FOR OVER 20 YEARS AND EVERY TIME THE CLUTCH IS DEPRESSED CRUISE TURNS OFF AND WILL ONLY RE-ENGAGE ONCE THE BUTTON IS DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816865December 29, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
SAFETY ISSUE - 2016 EGOLF WOULD NOT MOVE AFTER A ROUTINE TRAFFIC STOP WITH "MAIN CHARGING FAILED" ERROR. DURING A NORMAL COMMUTE AFTER 3, 4 MILES OF DRIVING 30 - 40 MPH, CAR WOULDN'T MOVE AFTER A ROUTINE TRAFFIC STOP RIGHT AFTER A TRAFFIC LIGHT. THIS IS EVENING 6PM RUSH HOUR TRAFFIC, CAR JUST STOPPED IN THE MIDDLE OF THE ROAD. WHILE REST OF THE SYSTEMS SEEM TO BE FUNCTIONING, THE CAR IGNITION IS ON, PRESSING ACCELERATOR PEDAL DOESN'T DO ANYTHING WITH "ELECTRICAL ERROR , STOP" MESSAGE ON THE DASH. AFTER GETTING STUCK IN A LANE FOR AN HOUR IN RUSH HOUR TRAFFIC, GOT THE CAR TOWED TO NEARBY VW DEALER. DEALER INFORMED THAT THE MAIN CHARGING MODULE THAT CHARGES BATTERY FAILED, WHICH NEEDS TO BE REPLACED WITH NEW PART FORM GERMANY. IT COULD TAKE UP TO TWO WEEKS. SAFETY ISSUE - THE FACT THAT CAR JUST STOPS WHILE DRIVING EVEN THOUGH THE BATTERY HAS PLENTY OF CHARGE LEFT POSES A SERIOUS AND SIGNIFICANT SAFETY RISK. A SERIOUS ACCIDENT IS JUST WAITING TO HAPPEN.I WAS TOLD THAT THE DESIGN PROTECTS DRIVERS AGAINST GETTING STRANDED AFTER BATTERY IS DISCHARGED, SINCE THE CHARGING MODULE FAILED. THIS SEEMS TOTALLY ILLOGICAL THAT THE DESIGN IS TRYING TO PROTECT YOU FROM STRANDED WHEN BATTERY RUNS OUT, SO IT RATHER STOP IN THE MIDDLE OF THE ROAD TO GET THE MODULE FIXED BEFORE YOU CAN DRIVE IT TO A SAFE PLACE. THERE ARE QUITE A FEW INCIDENTS REPORTED LIKE THIS, SO VW HAS A SERIOUS SAFETY ISSUE TO FIX ON 2016 EGOLF IMMEDIATELY. MAYBE IT REQUIRES A DESIGN FIX TO LET DRIVERS DRIVE TO A DEALER TO GET THE FAULTY PART TO BE FIXED, INSTEAD OF STRANDING IN THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Golf