Volkswagen Golf Complaints (2016)

90 consumer complaints on file.

#11300201January 17, 2020
UNKNOWN OR OTHER
PANORAMIC SUNROOF LEAKS INTO THE INTERIOR A FRAME PILLARS. IT LEAKS IN THE RAIN, THE SNOW, AND EVEN THE CAR WASH. THE LEAK STARTS AS A DAMP SPOT IN THE INTERIOR WHERE THE HEADLINER MEETS THE A FRAME PILLAR. THE SUNROOF WILL LEAK IF THE CAR IS STATIONARY OR MOVING. THE LEAK WILL MAKE ITS WAY DOWN THE PILLAR AND ACROSS THE SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270298October 22, 2019
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245909August 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GTI S 4D AUTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE THE VEHICLE AND NOTICED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO FLAGSHIP VOLKSWAGEN CARRETERA (#2 14.7, BAYAMN, 00922, PUERTO RICO, 787-302-2718) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 31,546.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234534July 24, 2019
STRUCTURE:BODY
SUNROOF FRAME LEAKS WATER INTO THE CAR. THE WATER DRIPS ON TO THE CENTER CONSOLE HARDWARE/ELECTRONICS AND HARDWARE/ELECTRONICS LOCATED ON THE WINDSHIELD. THE LEAK IS A KNOWN DEFECT FOR VW GOLF 2016, AS VW PREVIOUSLY SENT OUT A RECALL FOR THE SUNROOF FRAME. THE LEAK OCCURS AFTER HEAVY RAINFALL. THE WATER DRIPS RIGHT ON TO THE ACC CRUISE CONTROL. VW ACKNOWLEDGED IN PHONE MESSAGE THAT SOURCE OF LEAK WAS SUNROOF AND THAT IT SHOULD BE COVERED BY THE RECALL. ORIGINALLY, I THOUGHT THE LEAK DERIVED FROM DIRTY DRAINS, BUT VW CLARIFIED THE ROOT CAUSE AS THE SUNROOF. HOWEVER, THEY DID NOT FOLLOW UP WITH ME. I RE-ENGAGED THEM AND THEY STATED THEY WOULD NEED TO TEST IT AGAIN. AFTER THE SECOND TEST, THEY SAID THEY COULD NOT REPRODUCE MY CLAIM DESPITE DESPITE THE INITIAL, POSITIVE IDENTIFICATION OF THE SUNROOF AS THE LEAK. I AM WORRIED THAT THIS WILL CAUSE OTHER, MORE SERIOUS PROBLEMS IF LEFT UNTREATED. THE LEAK CAN OCCUR WITH THE CAR EITHER STATIONARY OR IN MOTION. HOWEVER, THE LEAK IS MORE PROMINENT WHEN STATIONARY. FOR EXAMPLE, MY CAR LEAKS THE WORST WHEN I LEAVE IT IN THE PARKING LOT AT WORK DURING HEAVY RAINFALL. UPON ENTERING MY CAR, STANDING WATER WILL HAVE POOLED UP IN THE GEAR SELECTOR COVER AND DRIPS FROM MY REAR VIEW MIRROR ON TO THE CENTER CONSOLE. I STILL POSSESS THE VOICEMAIL WHERE THEY IDENTIFIED THE SUNROOF AS THE SOURCE OF THE LEAK. I ATTACHED A PHOTO OF THE WATER STAINS BECAUSE IT WAS NOT RAINING WHEN I FILED THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194730April 8, 2019
SUSPENSION
BAD REAR SUSPENSION IS DEFORMING THE TIRE AND COULD POSSIUCAUSE A BLOW OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191890April 3, 2019
STEERING, ELECTRICAL SYSTEM
2016 VOLKSWAGEN GOLF SPORTWAGEN. CONSUMER WRITES IN REGARDS TO STEERING AND ELECTRICAL SYSTEM SAFETY RECALL. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186523March 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF GTI. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A FUEL LEAK. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172527January 28, 2019
UNKNOWN OR OTHER
RECALL HAS BEEN OUT FOR 6 MONTHS, STILL NO FIX AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140077October 12, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY AND HEARD A LOUD POP LIKE A GUN SHOT. I LOOKED UP AND IT WAS MY MOON ROOF. IT WAS AS IF IT HAD BLOWN OUT. I WAS NOT UNDER AN UNDERPASS OR NEAR ANY VEHICLES THAT COULD HAVE THROWN A ROCK. IT HAPPENED LIKE COMBUSTION. SO RANDOM AND SCARY! IF I WOULDN'T HAVE HAD THE SHADE CLOSED, I WOULD HAVE BEEN COVERED IN GLASS. THIS WAS AN ORDINARY MORNING WITH TEMPS AROUND 60 DEGREES. I AM SHOCKED TO SEE THAT THIS HAS BEEN A PROBLEM FOR MANY AND YET THERE IS NO SAFETY RECALL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119886August 14, 2018
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE LEFT REAR WHEEL SPEED SENSOR MALFUNCTIONED RESULTING IN FALSE WARNINGS OF AIR BAG, STABILIZATION CONTROL, ABS SYSTEM, AND TIRE PRESSURE FAILURES. A REPLACEMENT PART IS ON BACK ORDER AND/OR UNAVAILABLE. THIS WILL RESULT IN DISREGARD OF ANY OF THE ABOVE WARNINGS IN THE FUTURE EVEN IF THEY ARE GENUINE. THIS PROBLEM OCCURS RANDOMLY AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111728July 16, 2018
UNKNOWN OR OTHER
METAL TRIM ON THE BEZEL OF THE GEAR SELECTOR (AT THE BASE) HAS PEELED OFF AND CRACKED. IT IS VERY SHARP AND I CUT MY HAND. IT APPEARS THAT THIS IS A COMMON ISSUE WITH CARS ON THIS PLATFORM (GOLF, GTI, GOLF SPORTWAGEN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110420July 10, 2018
AIR BAGS
THE CLOCK SPRING ON MY CAR WENT BAD AFTER 46,000 MILES. MAKES AIRBAG UNUSEABLE AND STEERING COLUMN CONTROLS DO NOT WORK EITHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105166July 2, 2018
WHEELS
CONTINENTAL PROCONTACT' TX 195/65R15 RT REAR TIRE SIDE WALL BLEW OUT WITH NO WARNING. CAR HAS 16000 MILES AND HAS BEEN DEALER SERVICED SINCE NEW. CAR WAS ACCELERATING ON FREEWAY ON RAMP WHEN VIBRATION AND THUMP WERE FELT INSIDE THE CAR. DRIVER PULLED INTO SECURE AREA AND SAW THAT TIRE SIDEWALL HAD BLOWN OUT ON INSIDE AND OUTSIDE SIDEWALLS. TIRE WAS REPLACED BY VOLKSWAGEN DEALERSHIP AT OWNERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101217June 11, 2018
AIR BAGS
WAS HIT IN THE REAR, OTHER DRIVER WAS TRAVELING AROUND 55 MPH AS I WAS SLOWING DOWN (AROUND 5 MPH) TURNING RIGHT FROM A HIGHWAY ONTO ANOTHER ROAD. IMPACT WAS ENOUGH TO CRUSH THE REAR FLOOR PAN AND BEND THE FRAME. I SMELLED AND SAW SMOKE COMING FROM THE STEERING COLUMN AFTER THE IMPACT. NONE OF THE AIRBAGS IN THE WHOLE CAR WENT OFF BUT THE AIRBAG LIGHT CAME ON AND VEHICLE STATUS SAYS "ERROR: AIRBAG".
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11099933June 5, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
DESPITE A 2015 RECALL, 2016 GOLFS ARE STILL BEING AFFECTED BY FAULTY CLOCK SPRING SETUPS AND A LACK OF SOME TYPE OF COVER THAT IS PREVENTING DEBRIS FROM GETTING INSIDE AND BREAKING THEM. WHILE DRIVING THE CAR, THE AIRBAG WARNING LIGHT WENT ON. I THEN NOTICED THAT NONE OF THE CONTROL FEATURES ON THE STEERING WHEEL WORKED.. NO CRUISE CONTROL, NOT HORN, NO SYSTEM DATA, ETC. UPON FURTHER INVESTIGATION I DISCOVERED THAT THE CLOCK SPRING WAS THE REASON FOR THE PROBLEM AND THAT THIS HAS BEEN AN ONGOING PROBLEM THAT VW HAS KNOWN ABOUT SINCE 2011. ONLY AFTER AN INVESTIGATION WAS VW FORCED INTO DOING A RECALL IN 2015. THE PROBLEM OBVIOUSLY STILL EXISTS SINCE THERE ARE A NUMBER OF CONTINUED COMPLAINTS STILL BEING FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099415June 3, 2018
ENGINE
CONSUMING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030441September 28, 2017
FUEL/PROPULSION SYSTEM
I LEASED A NEW 2016 VW GOLF. VW CLAIMED THE CAR GOT 25/35 MILEAGE. I AM GETTING 13/26 AND YET I AM A VERY CASUAL DRIVER. I HAVE TAKEN IT TO TWO VW DEALERSHIP A TOTAL OF FIVE TIMES. THEY ARE CLAIMING THAT THAT I ONLY DRIVE A FEW MILES A DAY, SO THE CAR DOESN'T HAVE ENOUGH TIME TO WARM UP AND THAT IS WHY I DO NOT GET THE STATED MILEAGE. IT'S A RIDICULOUS CLAIM. I FEEL LIKE THIS IS ANOTHER VW SCANDAL. I NEED TO ESCALATE THE RESOLUTION OF THIS ISSUE AS I HAVE PLENTY OF PROOF ON THE ISSUE. LET ME KNOW IF YOU ARE THE CORRECT GOVERNMENT DEPARTMENT TO DEAL WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018861August 22, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE SUN ROOF MALFUNCTIONED AND CAUSED WATER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN NUMEROUS TIMES TO AN UNKNOWN VOLKSWAGEN DEALER. THE DEALER REPLACED THE SUN ROOF SEALANT, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992847June 2, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V647000 (FUEL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE DID NOT RECEIVE ADEQUATE FUEL MILEAGE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE LOCAL DEALER (OURISMAN VOLKSWAGEN OF BETHESDA LOCATED AT 7001 ARLINGTON RD, BETHESDA, MARYLAND 20814) WAS CONTACTED AND INFORMED THE CONTACT THAT THEY HAD NOT RECEIVED PARTS FROM THE MANUFACTURER AND THAT THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS MAKING FLORIDA AND PUERTO RICO A PRIORITY FIRST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984229May 8, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 VOLKSWAGON GOLF. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE BEING OPERATED IN SECOND AND THIRD GEARS. THE CONTACT INDICATED THAT THE VEHICLE'S SPEED WOULD INCREASE BY APPROXIMATELY 35 MPH WITHOUT DEPRESSING THE ACCELERATOR PEDAL. THE FAILURE WAS INTERMITTENT AND WOULD OFTEN OCCUR AFTER THE VEHICLE HAD NOT BEEN DRIVEN FOR SEVERAL HOURS. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS WHO INDICATED THAT THE ISSUE WAS A CHARACTERISTIC OF THE VEHICLE AND NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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