Volkswagen Golf Complaints (2011)

110 consumer complaints on file.

#10493135January 16, 2013
FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
WE FILLED UP THE TANK WITH DIESEL AT GAS STATION ON THE ROAD AND THE CAR STARTED STALLING 3 DAYS LATER. IT WOULD ONLY START AFTER AN HOUR OF "REST". AFTER 3 OF THESE INCIDENTS, WE TOOK IT TO THE DEALER TO FIND OUT THAT THE CAR HAD GASOLINE MIXED WITH DIESEL, OR "CONTAMINATED FUEL". THEY FLUSHED THE CAR AND CHANGED THE FILTERS AT A COST OF $1275, BUT WARN THAT IT MAY REQUIRE A FULL OVERHAUL! (COST ESTIMATED AT $8K). SO I ASKED, HOW I AM SUPPOSE TO KNOW WHAT'S GOOD DIESEL OR NOT? IS THERE A TEST? SOME WAY OF KNOWING? THE DEALER HAD NO SUGGESTIONS NOR GUIDANCE ON THIS REGARD. NOW WE FIND ON THE WEB FORUMS, THAT THIS IS NOT AN ISOLATED CASE AND THAT THERE ARE MANY CASES (IN FACT THE DEALER MENTIONED A FEW WERE IN THE SHOP FOR THE SAME ISSUE) ESCALATING THIS ISSUE FROM THE RANDOM MISUSE OF GAS OR CONTAMINATED GAS. NET, THERE'S AN ISSUE WHEN YOU HAVE A CAR YOU CAN'T RELY ON BECAUSE OF THE DIESEL SUPPLIES. I AM VERY DISAPPOINTED AND CONCERNED THAT THIS NEW CAR WILL STALL AGAIN AND LEAVE US STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486058November 26, 2012
FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
VEHICLE ENGINE STOPPED WHILE VEHICLE WAS STOPPED. WOULD NOT RESTART. TOWED TO DEALER. DEALER SERVICE REPORTED RUST IN FUEL CANISTER. CLAIMS CAUSE OF FAILURE WAS BAD FUELED. $7200 IN PARTS AND LABOR. BASED ON SEVERAL BLOGS, I SUSPECT HPFP FAILURE WAS PART MALFUNCTION BUT VW DOES NOT ADMIT TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486143November 26, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
AS I WAS ENTERING THE ON RAMP TO GET ON THE HIGHWAY, UNDER NORMAL ACCELERATION, THERE WAS A HISSING SOUND AND THE CAR STALLED IN THE MIDDLE OF THE HIGHWAY LANE WHERE MULTIPLE CARS WERE GETTING ON AND OFF THE HIGHWAY. I WAS FORCED TO PULL TO THE SIDE OF THE EXIT RAMP WHERE I WAITED 45 MIN FOR A TOW TRUCK TO GET US WHILE CARS FLEW PAST MY FIANCEE AND I, PUTTING OUR LIVES IN DANGER. I HAD THE CAR TOWED TO THE DEALER WHERE I PURCHASED THE CAR. TODAY, 11/26/2012, I WAS TOLD THAT THE HPFP(HIGH PRESSURE FUEL PUMP) HAD FAILED AND WOULD BE REPLACED UNDER THE WARRANTY. I AM WAITING FOR FURTHER INFORMATION AS TO WHETHER THERE ARE ANY MORE MALFUNCTIONS OR NOT. THIS SEEMS TO BE A COMMON PROBLEM THAT VWOA HAS FAILED TO ACKNOWLEDGE AND IS PUTTING PEOPLES LIVES IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483260November 3, 2012
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, STEERING
HAD BEEN DRIVING FOR ABOUT 70 MILES STOPPED FOR ABOUT 20 MINUTES. RESTARTED CAR DROVE 1/2 MILE TO THE FREEWAY MADE THE TURN ON TO THE FREEWAY AND THE CAR WOULD NOT ACCELERATE AND CAME TO A STOP. I WAS LUCKY ENOUGH TO GET IT OFF THE HIGHWAY AND ON TO THE SHOULDER. DEALER SAYS IT IS CONTAMINATED FUEL AND THE FUEL PUMP FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479855October 12, 2012
FUEL/PROPULSION SYSTEM
I WAS DRIVING MY VW GOLF TDI ABOUT 15 MPH DUE TO HEAVY TRAFFIC WHEN COIL SIGN BEGAN FLASHING AND THE SERVICE ENGINE SOON ALERT APPEARED. AFTER APPROXIMATELY 200 YARDS THE VEHICLE STOPPED AND WOULD NOT START AGAIN. THERE WAS NO ACCIDENT BECAUSE TRAFFIC LIGHTS TURNED RED. THE VEHICLE WAS PUSHED FROM THE INTERSECTION TO THE CURB AND TOWED TO A VW DEALERSHIP. FUEL PUMP, FUEL FILTER HOUSING, ALL FUEL INJECTORS, FUEL LINES, AND HIGH PRESSURE FUEL PUMP WERE REMOVED AND REPLACED WITH NEW PARTS. THE VEHICLE IS NOW OPERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479817October 11, 2012
FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL INJECTION PUMP FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479393October 9, 2012
FUEL/PROPULSION SYSTEM
I WAS DRIVING MY VEHICLE AT APPROXIMATELY 35MPH, AFTER JUST HAVING LEFT A STORE. ALL OF A SUDDEN THE ENGINE STARTED MAKING A "CLUNKY" SOUND AND THE HUD DISPLAYED "SERVICE ENGINE". I PULLED TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE. I TRIED TO REFIRE THE ENGINE THINKING PERHAPS THERE WAS A HICCUP IN THE FUEL LINES. THE VEHICLE RESTARTED WITH THE SAME CLUNKY SOUND, AND ABRUPTLY STALLED WITHIN 5 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474188September 7, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. WHILE DRIVING APPROXIMATELY 5 MPH , ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED SEVERAL MINUTES AFTER THE ACTUAL IMPACT AND NOT DURING. THE CONTACT SUSTAINED A CHEST CONTUSION, MULTIPLE BRUISES TO HER BODY AND FACE, A SPRAINED LEFT FOOT AND BURNS TO THE CHEST AND RIGHT HAND FROM THE AIR BAG DEPLOYMENT. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 11/07/12*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10473998September 5, 2012
FUEL/PROPULSION SYSTEM, ENGINE
HAD DRIVEN CAR 20 MILES THAT DAY. WENT INSIDE FOR 15 MINUTES, CAME BACK. UNABLE TO START CAR. UNABLE TO ENGAGE ENGINE. LIGHTS AND SHIFTERS ALL WORKING. 5 ATTEMPTS BY 3 DIFFERENT PEOPLE OVER NEXT HOUR AND UNABLE TO START CAR. VW TOW TRUCK DRIVER UNABLE TO START CAR. NEXT MORNING VW ABLE TO START CAR. VW DEALER ATTRIBUTES PROBLEM TO WATER/ALGAE IN FUEL. LINE CLEANED AND FUEL REPLACED BY DEALER. CAR PICKED UP. CAR DRIVEN 15 MILES TOTAL AFTER PICK-UP. LEFT CAR FOR 5 MINUTES, RETURNED TO CAR BUT UNABLE TO RESTART CAR. MULTIPLE ATTEMPTS FAILED. TOW TRUCK DRIVER ABLE TO START CAR AFTER 5 MINUTES OF CONSTANTLY ENGAGING ENGINE. BEING INVESTIGATED BY VW DEALER NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467980July 27, 2012
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING ONTO THE HIGHWAY, THE CHECK ENGINE LIGHT FLASHED "SERVICE ENGINE IMMEDIATELY" AND THE GLOW PLUG LIGHT FLASHED. VW SERVICE WAS CALLED, THEY INDICATED THAT THE CAR SHOULD NOT BE DRIVEN. IT WAS TOWED TO THE NEAREST DEALERSHIP WHERE THEY INDICATED THAT THE FUEL PRESSURE WAS TOO LOW. THEY REPLACED THE FUEL PRESSURE REGULATOR WITH NO IMPROVEMENT. THEY THEN INDICATED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND REPLACE THE PUMP (PART NUMBER 03L130755A), THE PIPE (03L130235S), SEAL (N 90451902), VALVE (057130764H). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467147July 23, 2012
FUEL SYSTEM, DIESEL
MY HIGH PRESSURE FUEL PUMP (HPFP) FAILED WHILE DRIVING ON THE HIGHWAY. I WAS ABLE SAFELY GET OFF THE HIGHWAY, BUT BARELY AND WAS LEFT STRANDED IN AN INTERSECTION. I HAD TO PUSH THE CAR OUT OF THE INTERSECTION. I READ ONLINE THAT MANY VOLKSWAGEN TDI OWNERS EXPERIENCE THE SAME THING. PLEASE FORCE VW TO ADDRESS THIS ISSUE. I DID NOT PUMP GASOLINE INTO MY TANK. THAT IS LUDICROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460725June 5, 2012
FUEL/PROPULSION SYSTEM
CAR STALLED ON FREEWAY OFF RAMP IN TRAFFIC, AND WOULD NOT RESTART. THE CAR WAS BLOCKING TRAFFIC, AND NEEDED TO BE TOWED TO DEALERSHIP TO BE REPAIRED. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454601April 9, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454615April 9, 2012
POWER TRAIN
I WAS DRIVING THE CAR (GOLF TDI) EQUIPPED WITH DSG TRANSMISSION IN MANUAL MODE IN 4TH GEAR AT ABOUT 35MPH AND I HAD TO SLOW DOWN FOR A CAR TO TURN RIGHT IN FRONT OF ME. AFTER THE CAR TURNED RIGHT I CHANGED THE GEARBOX IN 2RD GEAR AND PUSHED THE ACCELERATOR PEDAL AND THE CAR DIDN'T ACCELERATE (MOVE), ONLY THE ENGINE REVVED AT ABOUT 3500-4000 RPM (LIKE BEING IN NEUTRAL MODE, BASICALLY THE TRANSMISSION NOT ENGAGING THE ENGINE). I HAD TO MOVE THE GEARSHIFT SELECTOR IN DRIVE MODE (AUTOMATIC) AND THE CAR AFTER A FEW SECONDS BEGAN TO ACCELERATE. THIS IS A VERY DANGEROUS SITUATION IF HAPPENS CROSSING FROM ONE SIDE TO THE OTHER SIDE OF THE ROAD OR IN HEAVY TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453398March 28, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
DURING REGULAR SLOW TRAFFIC DRIVING CONDITIONS MY 2011 VOLKSWAGEN GOLF TDI DISPLAYED THE "ENGINE CONTROL MALFUNCTION" LIGHT ON MY INSTRUMENT PANEL. I QUICKLY PULLED OVER AND TURNED OFF THE ENGINE. AFTER WAITING SEVERAL MINUTES I STARTED THE VEHICLE AGAIN AND THE LIGHT TURNED OFF. AFTER ABOUT 10 MINUTES OF DRIVING, THE LIGHT CAME ON AGAIN AND I NOTICED AN EXTREME LOSS OF POWER. I PULLED OVER AGAIN WITHIN A FEW MINUTES AND TURNED OFF THE ENGINE. THIS TIME I WAITED ALMOST 15 MINUTES BEFORE TRYING TO START THE VEHICLE AGAIN AND IT WOULD NOT START. I THOUGHT I WAS OUT OF DIESEL AS THE LOW FUEL LIGHT HAD ALSO JUST COME ON SO I CALLED SOMEONE TO BRING ME 5 GALLONS OF DIESEL THINKING MAYBE I WAS OUT. AFTER REFUELING, THE VEHICLE STILL WOULDN'T START SO I HAD IT TOWED TO THE CLOSEST VW DEALER. THE DEALER SAID IT WAS THE FUEL PUMP AND I AM CURRENTLY WAITING FOR IT TO BE REPAIRED. THIS HAPPEND ON A SATURDAY AND IT IS NOW 4 DAYS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451977March 16, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
2011 VW GOLF TDI 6-SPEED MANUAL. MY CAR WAS AT THE VW DEALERSHIP TO HAVE AN INTERCOOLER KIT INSTALLED (TSB 2025464). ON DEALER'S TEST DRIVE, CAR ABRUPTLY STALLED AND WOULD NOT RESTART. ALL POWER LOST, CAR HAD TO BE TOWED OFF OF ROADWAY. FINALLY DIAGNOSED AS A MALFUNCTIONING HIGH PRESSURE FUEL PUMP. 03L-130-851-AX WAS THE REPLACEMENT PART NUMBER. REPAIR DESCRIPTION STATED THAT THE COMMON RAIL FUEL PRESSURE WAS TOO LOW, SO THE CAR'S ECM WOULD NOT ALLOW INJECTION - EVEN IN A LIMP-HOME MODE. THIS LEFT THE ONE-YEAR-OLD CAR WITH UNDER 14,000 MILES DEAD ON THE ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448769February 20, 2012
FUEL SYSTEM, DIESEL
WARNING BELL CHIMED; GLOW PLUG LIGHTS FLASHED AND CAR LOST POWER BUT KEPT DRIVING. TOOK INTO DEALER NEXT DAY. TOLD ON PHONE THERE WAS MOISTURE ON GLOW PLUGS BUT STATEMENT SAID LOW FUEL PRESSURE CODE P0087. STATEMENT SAID FUEL LOOKED OK AND CAR DROVE FINE - SENT HOME WITH NO REPAIR. TWO DAYS LATER SAME THING OCCURRED EXCEPT CAR WENT INTO LIMP MODE AND HAD TO BE TOWED TO SHOP. IN SHOP FOR 6 DAYS - REPLACED AUX FUEL PUMP. NINE DAYS LATER EXACT SAME OCCURRENCE - LIMP MODE AND TOWED TO SHOP AGAIN. CAR CURRENTLY IN DEALER SHOP FOR THE LAST 10 DAYS. LAST WORD FROM DEALER IS DROPPING FUEL TANK TO CHECK FOR DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445533January 26, 2012
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
GOLF STALLED WHILE DRIVING ONLY FILLED WITH CORRECT FUEL DIESEL ONLY SHELL, ARCO, CHEVRON HAVE GAS RECEIPTS TO SHOW THE HIGH PRESSURE PUMP FAILED. PART NUMBERS ARE FOR REFERENCE ONLY, PLEASE CONSULT ETKA BY VIN FOR MOST CURRENT INFORMATION. PLEASE REPLACE THE FOLLOWING: 03L 130 755A (HIGH PRESSURE PUMP), 03L 130 321 (LINE), 03L 130 301 (LINE), 03L 130 301R (LINE), 03L 130 301B (LINE) , 03L 130 301C (LINE), 03L 130 089 (RAIL), 5N0 130 307J (LINE), 1K0 127 400F (FILTER COMPLETE), 03L 130 235S (RETURN LINE), 03L 130 277A (INJECTORS QTY 4), 1K0 201 060 GP (TANK), 5N0 906 129B (AUX PUMP), 1K0 919 050 J (IN TANK PUMP), 059-13 0-216-C (PLATE QTY 4), WHT-000-884 (SEAL QTY 4), 03L 201 360G (FUEL LINE), 1K0 130 307BJ (FUEL HOSE), 1K0 130 307BG (FUEL LINE), 1K0 130 295AB (FUEL LINE), 1K0 200 059BH (FUEL LINE), 1K0 201 293D (SUPPLY LINE), 1K0 201 294C (RETURN LINE). ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLA N DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. A VWOA REPRESENTATIVE WILL BE CONTACTING THE DEALER WITHIN 48 HOURS TO DETERMINE IF A FUEL SAMPLE IS NECESSARY. UNTIL THEN, DO NOT DRAIN THE FUEL IN THE VEHICLE UNTIL CONFIRMATION IS RECEIVED. IF YOU DO NOT RECEIVE A CALL WITHIN THE 48 HOURS PLEASE CONTINUE WITH REPAIRS AND A FUEL SAMPLE WILL NOT BE NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444668January 20, 2012
ENGINE AND ENGINE COOLING
WAS TOLD BY VW SERVICE THAT INTERCOOLER HAD CONDENSATION THAT FROZE AND THIS IS A KNOWN ISSUE. CURRENTLY MORE THAN 600 AWAITING MODIFICATIONS AND PARTS ARE UNAVAILABLE FOR UP TO 6 WEEKS. TEMPORARY "FIX" APPLIED BUT PROBLEM REOCCURRED WHEN TEMPERATURE DROPPED BELOW 25 DEGREES F. DEALER NOW HAS VEHICLE DUE TO ICE REMAINING INSTEAD OF MELTING. NO TIMETABLE, NO FIX. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444557January 19, 2012
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I STARTED MY CAR ON 12/10/2011, DURING WHICH IT WAS AROUND 28 DEGREES. A FEW SECONDS LATER, THE CAR STALLED. AFTER STARTING IT A SECOND TIME, I DROVE THE CAR TO BETWEEN 3-5 MPH, AT WHICH TIME IT STALLED AGAIN. ON THE THIRD TRY, I WAS ABLE TO KEEP THE ENGINE RUNNING, BUT THE ENGINE RAN ROUGH FOR THE FIRST FEW MINUTES. ON JANUARY 4 FOLLOWING ANOTHER BOUT OF COLD WEATHER, THE CAR'S ENGINE REFUSED TO START EVEN AFTER MULTIPLE ATTEMPTS. IT WAS TOWED TO THE DEALERSHIP WHERE THEY ATTEMPTED TO START IT. ACCORDING TO THE DEALERSHIP, IT STARTED IMMEDIATELY. THE DEALERSHIP IS CURRENTLY LOOKING INTO THE ISSUE. THEY BELIEVE THE PROBLEM IS RELATED TO THE INTERCOOLER PIPES FREEZING DURING COLD TEMPERATURES. WHEN IT THAWS, WATER ENTERS THE ENGINE AND HYDROLOCKS IT, PREVENTING IT FROM STARTING OR STALLING THE ENGINE IF IT IS ALREADY RUNNING. THIS ISSUE POSES SEVERAL SAFETY RISKS, ESPECIALLY IF THE CAR STALLS IN THE MIDST OF HIGH-SPEED TRAFFIC. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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