Volkswagen Golf SportWagen Complaints (2015)

59 consumer complaints on file.

#11320915April 12, 2020
UNKNOWN OR OTHER
THE BRUSHED ALUMINUM TRIM AROUND THE GEARSHIFT SELECTOR PEELS UP LEAVING A RAZOR SHARP EDGE , THIS HAS CUT MY HAND ON MORE THAN ON OCCASION AS I REACHED INTO THE STORAGE COMPARTMENT BELOW THE INFOTAINMENT CENTER. THIS HAS HAPPENED WHILE DRIVING ON THE HIGHWAY AND ON CITY STREETS. THE GEARSHIFT TRIM WAS REPLACED @35,000 MILES
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11317719March 12, 2020
ELECTRICAL SYSTEM
INFORMATION SCREEN / RADIO, STOP WORKING PROPERLY BACK UP BACK UP CMERA SCREEN DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299655January 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS CAR WAS PURCHASED AS A CERTIFIED VEHICLE AFTER RECEIVING THE EMISSIONS FIX. AFTER LESS THAN 10,000 MILES AND ONLY ONE YEAR OF OWNERSHIP, ALL MY DASHBOARD WARNING LIGHTS CAME ON (INCLUDING AIRBAG ERROR) AND THE FLOOR MATS WERE SOAKED WHEN I STARTED MY CAR AFTER A SEVERE RAIN STORM. I WAS TOLD THE SUNROOF DRAINS WERE PLUGGED AND CAUSED THE ELECTRICAL ISSUES. THE DRAIN BEING PLUGGED WITH DEBRIS IS CONSIDERED AN EXTERNAL FACTOR AND THEREFORE THE REPAIRS ARE NOT COVERED BY THE WARRANTY OF THIS CERTIFIED CAR. THE OWNER'S MANUAL INDICATES THAT MAINTENANCE ON THE SUN ROOF DRAINS IS RECOMMENDED AT 40,000 MILES. AS NOTED, THE CAR WAS BELOW THE 40,000 MARK BUT HAD SAT IDLE FOR OVER A YEAR BETWEEN THE TIME IT WAS BOUGHT BACK FROM THE ORIGINAL CUSTOMER TO WHEN IT WAS SOLD AS A CERTIFIED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282357November 25, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED AN INCH OF WATER INSIDE THE SUN ROOF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTH PENN VOLKSWAGEN (LOCATED AT 165 BETHLEHEM PIKE, COLMAR, PA 18915, (215) 822-1361) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281414November 20, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT SPOKE WITH EAST COAST VOLKSWAGEN (8756-C, US HIGHWAY 17 BYPASS SOUTH, MYRTLE BEACH, SC 29588, (843) 353-1118) AND WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED. WHILE DRIVING TO THE DEALER, THE CRUISE CONTROL AND HORN FAILED TO OPERATE. THE DEALER DIAGNOSED THE VEHICLE WITH A DEFECTIVE CLOCKSPRING. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279893November 13, 2019
ELECTRICAL SYSTEM, STEERING
STEERING COLUMN CONTROL MODULE WITH CLOCK SPRING FAILED,/ MILES ON CAR 54302. ALL BUTTONS ON STEERING WHEEL STOPPED WORKING. NO HORN, AIR BAG LIGHT ON AS MALFUNCTION, REPORTS STATE HAZARDOUS TO DRIVE... TOOK IT IN FOR REPLACEMENT--COST 668.52. OTHER VW HAVE HAD THIS PROBLEM AS A RECALL.. PLEASE ADD TO LIST OF VW HAVING THIS PROBLEM AND INSIST VW PAY OR RECALL TO HAVE THEM FIX THIS DANGEROUS PROBLEM. I PULLED INTO PARKING SPOT WHEN IT ALL STOPPED. GOOD THIS I WAS BACK HOME AND NOT STILL UP IN THE SIERRAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265792October 2, 2019
SERVICE BRAKES
TODAY WITH ONLY 16000 MILES THE POWER BRAKES STOPPED WORKING AND REQUIRED THAT I USE THE EBRAKE AND USE BOTH FEET ON THE BRAKE PEDAL, THE ENGINE WAS STILL RUNNING I SUSPECT THERE IS A BRAKE BOOSTER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253109September 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PUSH START BUTTON NOT WORKING NEED PRESS MULTIPLE TIME JUST TO START THE CAR ALSO APPLY WHEN I NEED TURN THE CAR OFF . I NEED PRESS PUSH AND START MULTIPLE TIME JUST TO TURN OFF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221746June 21, 2019
STRUCTURE:BODY
LEAKING SUNROOF - VOLKSWAGEN WILL NOT WARRANTY. PURCHASED MY VEHICLE 2 YEAR AGO AS A BRAND NEW VEHICLE. THIS VW GOLF SPORTWAGEN WAS PART OF THE DIESEL EMISSION RECALL AND I PURCHASED IT AFTER THEY RELEASED THE VEHICLES AS A BRAND NEW VEHICLE. LESS THAN 200 MILES ON THE VEHICLE. HAD A HEADLINER STAIN FROM WATER LEAKAGE. VEHICLE SAT IN A LOT FOR 2 YEARS UNMOVED NEAR TREES WHICH LIKELY CAUSED THE LEAK. DEALERSHIP REPLACED HEADLINER. 1 YEAR LATER I NOTICED A LARGE STAIN IN THE BACK NEAR REAR HATCH. RESEARCHED ISSUE AND MAY WITH SAME MK7 BODY HAVING SAME ISSUES. TOOK BACK TO A DEALER AND THEY SAID LEAK WAS DUE TO "OUTSIDE INFLUENCE". VW OF AMERICA TOLD ME THEY WILL NOT WARRANTY HEADLINER DUE TO OUTSIDE CIRCUMSTANCES. I DO NOT PARK UNDER TREES AND THE "OUTSIDE INFLUENCE" IS FAULTY DRAIN LINES AND DAMAGES OCCURRED AT THE DEALERSHIP. VW WILL NOT WARRANTY LEAK. VEHICLE HAS BEEN IN A DEALER 4 TIMES SINCE MAY 2017 FOR THE SAME ISSUE WITH NO RESOLVE OTHER THAN " WE CAN NOT DUPLICATE THE ISSUE" WHILE THERE IS OBVIOUSLY A LEAK! I FEEL COMPLETELY STABBED IN THE BACK BY VW AND CAN NOT BELIEVE THIS HAS NOT BEEN A RECALL WITH SO MANY PEOPLE HAVING THE SAME ISSUE, AND VW BUYING BACK ALLTRACKS FOR THE SAME PROBLEM (SAME MK7 BODY) VERY DISAPPOINTED IN SPENDING SO MUCH MONEY ON A BROKEN VEHICLE.. LOVE THE CAR, DO NOT LOVE WATER INSIDE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218152June 5, 2019
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. WHILE BACKING INTO THE DRIVEWAY, THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN (321-309-8989, LOCATED AT 1416 S HARBOR CITY BLVD, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,784. *BF CONSUMER STATED OTHER MODELS OF VW HAVE BEEN RECALLED FOR THIS SAME THING. THIS MODEL SHOULD HAVE BEEN AS WELL, ESTIMATE FROM PRESTIAGE VW $135.00 DIAGNOSIS, $727.54 REPAIR/TAX/ X CHARGES. AIR BAG FAILURE LIGHT CAME ON AS I WAS BACKING INTO THE DRIVEWAY AT ABOUT 1 MPH. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185625March 10, 2019
STRUCTURE:BODY
MARCH 10, 2019 BEGINNING ON 12/08/2016, MY VW HAS BEEN TO SERVICE FOR A LEAKING SUNROOF 4 TIMES (THE CAR WAS LESS THAN 3.5 YEARS OLD!). THE WATER HAS FILLED THE SPARE TIRE/SUBWOOFER WELL FULL, DRIPPED THROUGH THE LIGHTING AND ELECTRICAL SWITCHES OF THE ROOF, DRAINED INTO THE DASH AND SHIFTER AS WELL AS MY LAP WHILE DRIVING. AND IT PRESENTS SO MUCH MOISTURE IN THE CAR THE WINDOWS WILL NOT DEFOG WITH THE A/C ON. VW MAINTENANCE DEPARTMENTS ALWAYS BLAME ME FOR DEBRIS CLOGGING THE ROOF DRAINS. I'VE SINCE BEEN INFORMED OF TWO TSBS ON THIS ROOF ADDRESSING THE FLAWED ENGINEERING. ALL THE DEALERSHIPS HAVE DONE IS CLEARED MY DRAIN HOSES AND ON THE 4TH RETURN, PRESENTED A $1,600 BILL FOR REMOVING AND REPLACING MY DRAINS. I REFUSED THE REPAIR AND HAVE DUCT TAPED MY ROOF TO PREVENT FURTHER WATER DAMAGE UNTIL THIS MATTER IS FORMALLY RESOLVED. VW CUSTOMER CARE HAS REFUSED TO PAY FOR THIS SERVICE CLAIMING IT IS A MAINTENANCE ISSUE. GIVEN WHERE I LIVE, THE CALIFORNIA CENTRAL VALLEY, DURING THE FIRST THREE YEARS OF OWNING THIS VEHICLE, WE RARELY HAD RAIN. APPROXIMATELY EVERY 8 MONTHS THE CAR HAS BEEN TAKEN TO A VW DEALERSHIP TO ADDRESS THE LEAKING ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181182February 19, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
CLOCK SPRING FAILED AT 52,000 MILES--AFFECTING BOTH THE AIRBAG AND HORN. VW REFUSED TO REIMBURSE ME FOR THE REPAIR, DESPITE THEIR CLOCK SPRING RECALL ON MULTIPLE VW MODELS, THAT WAS INITIATED BY NHTSA INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174488February 5, 2019
ELECTRICAL SYSTEM
PROBLEM NOTICED DECEMBER 12TH WHEN ONE BY ONE ALL THE WARNING LIGHTS CAME ON INCLUDING THE AIR BAG, THE STABILIZATION SYSTEM, THE HEADLIGHT SYSTEM AND OTHERS. THEN WHEN I STOPPED AT A RED LIGHT, THE CAR WOULD NOT SHIFT OUT OF 1ST GEAR. I ENDED UP HAVING TO HAVE MY VEHICLE TOWED BACK HOME. THE NEXT DAY A MECHANIC SCANNED IT AND SAID THERE WAS A PROBLEM IN THE EMITIONS SYSTEM WHICH DISABLED THE CAR BY MAKING IT NOT ABLE TO DRIVE. I THEN HAD IT TOWED TO THE NEAREST VW DEALER WHO TOLD ME THAT THE WHOLE PROBLEM, INCLUDING THE FAILURE OF THE SAFETY SYSTEMS, WAS CAUSED BY A LEAK IN THE SUNROOF. WATER RAN DOWN THE A-PILLER AND SHORTED SOME WIRING. THEY GAVE ME A PRINT OUT WHERE VW ADMITS THAT THIS IS THE RESULT OF A PRODUCTION DEFECT BUT THEY SAID THAT IF THE DEFECT WAS NOT FOUND BEFORE THE WARRANTY RAN OUT THAT VW WOULD NOT ALLOW IT TO BE FIXED UNLESS I PAID THEM OVER $1,0000. AS IT IS, I HAD TO PAY THEM $240 TO TAKE THE TRIM OFF OF THE A-PILLER AND DRY THE WIRING OUT. THIS MADE THE CAR RUN NORMALLY FOR THE TIME BEING BUT NOW I AM AFRAID THAT IT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164399January 1, 2019
AIR BAGS, POWER TRAIN, VEHICLE SPEED CONTROL
THE DISPLAY SCREEN SAYS ERROR: AIRBAG, THEN IT SAYS ERROR: TRANSMISSION. ALL THE BOTTONS ON THE STREEING WHEEL DO NOT WORK CURSE CONTROL, BOTTONS FOR CHANGING THE DISPLAY TO SEE INFO ABOUT THE CAR, AND RADIO. THE CAR WAS DRIVING ON CITY STREETS WHEN THE MESSAGES FIRST WHERE NOTICED. I THINK IT HAS SOMETHING TO DO WITH INSIDE THE STEERING WHEEL AND THINK IT MIGHT BE THE CLOCK SPRING. THE FACT THAT IT IS SAYING ERROR: AIRBAG, I AM CONCERNED THAT THE AIRBAG WILL NOT WORK, OR MIGHT JUST GO OFF FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152664November 20, 2018
SERVICE BRAKES
THIS IS A 2015 TDI GOLF THAT SAT ON THE DEALER CAR LOT FOR MORE THAN TWO YEARS. WE BOUGHT IT SPRING 2018. MINIMAL MAINTENANCE DONE ON VEHICLE WHEN CAR WAS PURCHASED. IN FACT, WE BOUGHT THREE. TIRES HAD FLAT SPOTS, AND HAD TO ALL BE REPLACED. MY DAUGHTER'S CAR DEVELOPED SOFT BRAKES. MINE AS WELL, AND NOT STOPPING WELL. HER CAR FAILED TO STOP, RESULTING IN A CRASH...THIS NEEDS TO BE CHECKED OUT THAT THE BRAKE FLUSH AND FLUID ARE REPLACED EARLIER THAN THE "RECOMMENDED" 30,000 MILE MAINTENANCE. BEFORE OTHERS ARE INJURED. PLEASE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11129543September 14, 2018
UNKNOWN OR OTHER
JUST IN FRONT OF THE SHIFTER AND BEHIND THE CENTER STORAGE CONSOLE, METALLIC TRIM ON PLASTIC PEELED UP LEAVING A RAZOR SHARP EDGE. I DID NOT SEE THIS DEFECT. AS I PULLED MY KEYS OUT OF THE CONSOLE, THE SMALLEST FINGER ON MY RIGHT HAND WAS BADLY SLICED, CAUSING QUITE A LOT OF BLEEDING. HAD I BEEN DRIVING AT THE TIME, THIS COULD HAVE CAUSED AN ACCIDENT BECAUSE OF THE SURPRISE, PAIN, AMOUNT OF BLOOD AND THE DISTRACTION CAUSED BY THOSE THINGS. FORTUNATELY, I HAD JUST PARKED AT MY HOME AND WAS ABLE TO RUN INSIDE AND STANCH THE BLOOD FLOW.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11074193February 21, 2018
AIR BAGS
LOUD SNAPPING SOUND WHILE TURNING, AIRBAG WARNING LIGHT ILLUMINATED, LOST ALL ELECTRICAL FUNCTIONS OF STEERING WHEEL, INCLUDING HORN & AIRBAG. VEHICLE WAS IN MOTION. HAD VEHICLE EXAMINED, CODES PULLED, DETERMINED IT WAS FAILURE OF THE CLOCK SPRING MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064477January 23, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN GOLF SPORTWAGEN. WHILE DRIVING UNKNOWN SPEEDS, THE REAR DRIVER AND PASSENGER DOORS OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VIC BAILEY VOLKSWAGEN (2671 REDVILLE RD, SPARTANBURG, SC 29301). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 22,836.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019792August 25, 2017
POWER TRAIN
I OWN A 2015 VW GOLF SPORTWAGEN WITH A LITTLE OVER 46,000 MILES. THE LEFT FRONT WHEEL BEARING HAS GONE BAD AND WAS DIAGNOSED AND REPLACE (OEM ONLY) BY A VW SPECIALTY GARAGE. I WAS ALSO INFORMED AND CAN HEAR, THE RIGHT FRONT BEARING GOING BAD AS WELL. IT ALL STATED WITH A LOW HUM WHICH CHANGED PITCH WITH THE SPEED OF THE CAR. OVER TIME IT GOT LOUDER AND LOUDER UNTIL I FINALLY TOOK IT IN TO A DIAGNOSIS. I RESEARCHED THE INTERNET AND FOUND MANY GEN 3 LATE MODEL GOLFS WITH THE SAME PROBLEM. DEFECTIVE WHEEL BEARINGS. WHEEL BEARINGS SHOULD NOT FAIL WITH ONLY 40,000 MILES ON THE CAR. I STILL HAVE THE ORIGINAL TIRES! VW CLAIMS ITS NOT COVERED UNDER THE POWER TRAIN WARRANTY, BUT THIS IS A FRONT WHEEL DRIVE CAR AND THE AXLES GO THRU THIS BEARING! PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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