Volkswagen CC Complaints (2010)

242 consumer complaints on file.

#11006724July 21, 2017
POWER TRAIN
AFTER COMING TO A STOP, WHEN FOOT IS REMOVED FROM THE BRAKE, THE CAR DANGEROUSLY LURCHES FORWARD, SOMETIMES SEVERAL TIMES BEFORE NORMAL DRIVING CAN CONTINUE. THIS PROBLEM WAS DOCUMENTED BY VW AND THEY EXTENDED THE WARRANTY/FIX UP TO 10 YEARS/100,000 FOR SOME VEHICLES (APPEARS MANUFACTURED UP TO 2009?). THEY WOULD NOT COVER THIS VEHICLE UNDER THE SPECIAL EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006280July 18, 2017
AIR BAGS, ENGINE, UNKNOWN OR OTHER
HELLO, I BOUGHT THIS CAR 2 MONTHS AGO , MILEAGE 89000 .PROBLEM WITH A GEARBOX DSG, ON THE WEBSITE I GOT THIS ; VOLKSWAGEN HAS ANNOUNCED A PROGRAM TO HELP OWNERS OF VW AND AUDI VEHICLES EQUIPPED WITH THE COMPANY’S DUAL-CLUTCH DSG TRANSMISSIONS. AFTER A FLURRY OF COMPLAINTS TO THE NHTSA, VW WILL REPLACE COMPONENTS INSIDE THE TRANSMISSION. ISSUES APPARENTLY STEMMED FROM FAULTY TEMPERATURE SENSORS THAT WOULD FORCE THE DSG BOXES INTO NEUTRAL, OFTEN WHILE OWNERS WERE DRIVING. VW WILL REPLACE THE COMPONENTS AND OFFER LOANER CARS DURING THE REPAIRS. OWNERS WHO HAVE ALREADY PAID OUT-OF-POCKET FOR THE FIX WILL BE REIMBURSED. THE COMPANY WILL ALSO APPLY A 10-YEAR, 100,000-MILE TRANSFERRABLE WARRANTY TO THE DSG TRANSMISSIONS. BUT WHEN I TALK TO VW DEALER BROOKLYN THAY TOLD ME GOODBYE, YOU HAVE RECALL FROM AIRBAG. AND WE DONT CARE ABOUT YOUR DSG PROBLEM ALTHOUGH IT WAS SAID THE COMPANY WILL ALSO APPLY A 10-YEAR, 100,000-MILE TRANSFERRABLE WARRANTY TO THE DSG TRANSMISSIONS. 1. TAKATA RECALL 2. DSG TRANSMISSION, DELAY, JERKS ON THE REAR GEAR. MECHATRONIC ALWAYS OVERHEAT. WHEN TURNING ON THE REAR GEAR IT DOES NOT TURN ON VERY LARGE ENGINE RMP AND THEN QUCKLY TURNS ON, I FIND IT VERY DANGEROUS, BECAUSE I DO NOT KNOW IF THE REAR GEAR IS TURNED ON AT ALL VOLKSWAGEN RECENTLY INITIATED A RECALL ON 2009-10 VWS AND AUDIS EQUIPPED WITH ITS HIGH-PERFORMANCE DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS. VW SAID IT WOULD REPAIR OR REPLACE THE COMPONENTS IN THE TRANSMISSIONS AT NO CHARGE TO THE VEHICLES’ OWNERS. AND VW WILL REIMBURSE CUSTOMERS WHO HAVE ALREADY REPAIRED THE TRANSMISSION ON THEIR OWN. BUT DEALER VW USA SAD THIS IS NOT TRUE / ONLY SOME RECALL DSG CAN GET FREE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003593July 7, 2017
STEERING
STEERING COLUMN LOCK DEFECTIVE - MESSAGE IS DISPLAYED AFTER STARTING THE CAR, THEN THE CAR IMMEDIATELY SHUTS OFF. MECHANIC CHECKED FOR FAULT CODES AND SEES 02823 REQUIREMENTS FOR LOCKING STEERING COLUMN NOT MET, AND 02861 ELECTRONIC STEERING COLUMN LOCK CHECK SUM ERROR. THERE HAS BEEN A RECALL OF OTHER 2010 VW CCS OVER THIS ISSUE, BUT IT DOES NOT INCLUDE MY VIN NUMBER. THE SYMPTOMS OF THE ISSUE SEEM TO BE EXACTLY THE SAME. THIS WAS HAPPENING INTERMITTENTLY EARLIER IN THE YEAR, BUT NOW IT HAPPENS NEARLY EVERY TIME I START THE CAR IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001439June 26, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT ON ANOTHER OCCASION WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO TIMMONS VOLKSWAGEN OF LONG BEACH, LOCATED AT: 3940 CHERRY AVENUE, LONG BEACH, CA 90807, TEL: (562)595-4601, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP, THE MASS AIR FLOW SENSOR, AND AIR TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000441June 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SUNTRUP NISSAN OF SOUTH COUNTY 6000 S LINDBERGH BLVD, ST. LOUIS, MO 63123 (314) 892-8200) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000049June 19, 2017
POWER TRAIN
THE CAR WILL JERK AT LOW GEARS. THE TRANSMISSION WILL JAM WHEN GOING FROM 'DRIVE' TO ANY OTHER GEAR. WHEN TRANSMISSION JAMS, CAR ACTS LIKE IF IT WAS IN NEUTRAL, THE "D" FOR DRIVE STARTS FLASHING ON THE DASHBOARD AND THE CAR WONT MOVE. THE TRANSMISSION WILL SOMETIMES JAM ON FIRST GEAR AND WONT SHIFT UP OR DOWN. I MUST TURN OFF AND ON THE CAR FOR THE TRANSMISSION TO START WORKING AGAIN. THE ISSUES ALWAYS HAPPEN AT LOW SPEEDS OR WHEN GOING FROM DRIVE TO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995806June 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO COMPASS MOTORS (200 DOLSON AVE. MIDDLETOWN, NY 10940) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/22/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995538June 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HINES BEACH DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994010June 8, 2017
AIR BAGS
TAKATA RECALL BEFORE PURCHASING MY CAR I ASK THE DEALER AT DIAMOND AUTO SALES IN ALAMEDA CA WAS THERE A RECALL ON MODEL AND HE SAID NO PULLED UP WHAT IM GUESSING A BOGUS WEB SITE THAT SAID THERE IS NO RECALL SO I BOUGHT THE CAR WHEN I FOUND OUT THERE WAS A RECALL HE DIDNT WANT TO TALK TO ME OR GIVE ME ANOTHER CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993379June 6, 2017
ENGINE
THE INTAKE BLEW WHEN STARTING AFTER SITTING OUTSIDE ON A HOT DAY. THE CAR WAS STATIONARY AND PARKED IN MY WORK PARKING LOT. VW AMERICA CUSTOMER SERVICE WOULD NOT HONOR THE EXTENDED WARRANTEE EVEN THOUGH I WAS ONLY 3K PAST THE EXTENDED WARRANTEE MILEAGE AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986271May 17, 2017
POWER TRAIN
I WOULD NEVER RECOMMEND SOMEONE TO PURCHASE A CC OR VOLKSWAGEN CAR EQUIPPED WITH A DSG TRANSMISSION. THE CAR WILL NOT ENGAGE PARK, REVERSE, OR NEUTRAL, AND WHEN IN DRIVE IT SOMETIMES DISENGAGES INTO NEUTRAL LEAVING YOU TO PULL OVER AND PLACE THE CAR IN PARK TO RESTART AND REENGAGE DRIVE. ALSO DOESN'T DOWNSHIFT SMOOTHLY WHATSOEVER. PRETTY MUCH MY 2010 CC IS GREAT AT SOMETIMES GOING FORWARDS, NOT PARKING OR REVERSING....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983678May 5, 2017
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, ELECTRICAL SYSTEM:HORN, AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS), BUT THE HORN IN THE VEHICLE FAILED TO OPERATE. WHILE DRIVING 35 MPH, THE HORN WAS DEPRESSED AND FAILED TO SOUND. IN ADDITION, THE AIR BAG SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH AN INOPERABLE CLOCK SPRING THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981663May 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL SEPTEMBER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979779April 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL NOISE FROM THE ENGINE WHEN DRIVING AT VARIOUS SPEEDS. IN ADDITION, THE PLASTIC COVERING THAT PREVENTED AIR FROM ENTERING THE THROTTLE BODY HAD DETACHED. THE CONTACT STATED THAT WHEN THE FAILURE OCCURRED, THE COVERING WAS REATTACHED HOWEVER, AIR CONTINUED TO GET INTO THE THROTTLE BODY CAUSING THE FAILURE TO REOCCUR. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS INFORMED THAT DUE TO THE MILEAGE THE REPAIR WOULD NOT BE COVERED BY THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,559.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972313April 13, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971470April 9, 2017
EXTERIOR LIGHTING
HEADLIGHTS INTERMITTENTLY GO OUT ON STARTUP. OCCASIONALLY BOTH LOW BEAMS, MOST OF THE TIME IT IS A SINGLE SIDE. AFTER MULTIPLE TIMES STARTING AND RESTARTING THE VEHICLE IT WILL RELIGHT....IT CAN SIT FOR HOURS AND RELIGHT, OR WON'T RELIGHT THAT DAY...IT CAN STILL CHANGE BETWEEN PASSENGER AND DRIVER SIDE AND BACK. BULBS CHECK OUT OK, BOTH HEADLIGHT ASSEMBLIES REPLACED, STILL NO CHANGE- IT CAN GO OUT AT ANY TIME. DOES NOT SEEM TO BE RELATED TO TEMPERATURE OR HUMIDITY. EXCEPTIONALLY DANGEROUS IF I'M SOMEWHERE AT NIGHT AWAY FROM HOME AND THE HEADLIGHTS WON'T COME ON; THIS ACTUALLY HAPPEND ON A CROSS COUNTRY TRIP IN THE MIDDLE OF THE DESERT OF ARIZONA. I FOUND MULTIPLE PAGES OF SIMILAR PEOPLE ONLINE WHO ARE HAVING THE EXACT SAME PROBLEM...THIS NEEDS TO BE ADDRESSED ASAP, VW HAS A HOST OF PROBLEMS THEY REFUSE TO ADDRESS AS WARRANTY EVEN WHEN IT IS PAINFULLY OBVIOUS IT IS WHAT THEY ARE BOUND TO BY THEIR TERMS AND CONDITIONS- THEIR RESPONSIBILITY - REGARDLESS ON WHAT THEY CHOOSE TO COVER HIS IS A SERIOUS SAFET ISSUE THAT NEEDS TO BE ADDRESS BEFORE SOMEBODY IS KILLED TRYING TO DRIVE HOME FROM A PLACE THEY'RE STRANDED WITHOUT HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969766March 31, 2017
AIR BAGS
TAKATA RECALL - IT HAS BEEN OVER A YEAR SINCE THE RECALL WAS ISSUED, BUT MY CAR HAS STILL NOT BEEN REPAIRED. I'VE CONTACTED THE DEALER SEVERAL TIMES AND HAVE BEEN TOLD THAT THEY DO NOT HAVE THE PARTS TO PERFORM THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967849March 22, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL, I RECENTLY PURCHASED A USED VW CC 2010 AND LATER FOUND OUT ABOUT THIS SCARY AIRBAG RECALL. I CONTACTED VW TO FIND OUT IF MY CAR HAS ALREADY BEEN SERVICED AND FOUND OUT THE SERVICE IS NOT AVAILABLE YET. NO INCIDENT HAS HAPPENED BUT I'M NERVOUS DRIVING AROUND WITH A DEFECTIVE AIRBAG THAT MAY POTENTIALLY KILL WHOEVER IS DRIVING THE CAR. MY ADULT SON ALSO DRIVES IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967870March 22, 2017
STRUCTURE:BODY
THE VW CC 2010 AND OTHER CC MODELS HAVE A "TRAY" BETWEEN THE TRUNK AND THE BACK WINDOW THAT CRACKS WITH AGE DEPENDING ON HOW MUCH SUN THE CAR IS EXPOSED TO. CARS UNDER WARRANTY WILL GET THE PART REPLACED FOR FREE. THE COST OF THE PART IS $200 AND IS BOUND TO CRACK AGAIN DUE TO THE CURVATURE IN THE DESIGN AND THE MATERIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959968March 10, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE HORN FAILED TO WORK WHEN IT WAS DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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