Volkswagen CC Complaints (2009)

136 consumer complaints on file.

#11091040April 30, 2018
ENGINE
2009 VW CC, TIMING CHAIN TENSIONER CAUSES TIMING CHAIN TO SLIP... VW REPEATEDLY TOLD ME THE TIMING CHAIN LASTS THE LIFE OF THE CAR AND THERE IS NO MAINTENANCE GUIDELINES FOR THE TIMING CHAIN. THEY FAIL TO ADVISE/DISCLOSE/OR SUGGEST THE TENSIONS SHOULD BE CHECKED AT ANY POINT. I HAVE OWNED THE VEHICLE SINCE 2011 AND HAVE ASKED REPEATEDLY DURING SERVICING FOR TIMING TO BE CHECKED OR IF IT NEEDS TO BE CHECKED AND DEALER NEVER SUGGESTED THAT THE TENSIONERS SHOULD BE CHECKED AS SUPPOSEDLY THE TIMING CHAIN SHOULD LAST LIFE OF THE CAR. I TOOK MY CAR IN TODAY BECAUSE THE CHECK ENGINE LIGHT HAS BEEN ON EVERY SINCE THEY CHANGED THE SPARK PLUGS IN MY CAR AND WAS TOLD IT WILL BE $5300 TO FIX BUT SUGGESTED I JUST GET A NEW MOTOR. WHY BUY A USED MOTOR IF THIS ISSUE CAN HAPPEN AGAIN. VW IS AWARE OF THE TENSIONER FAILURE AND FAILS TO EVEN DISCLOSE TO CONSUMERS THAT THE TENSIONERS SHOULD BE CHECKED IN ANY ROUTINE MAINTENANCE OR PREVENTATIVE MAINTENANCE SCHEDULE. IT IS IMPLICITY STATED THAT THE TIMING CHAIN LASTS THE LIFE OF THE CAR BUT KNOWINGLY AND WILLFULLY FAIL TO DISCLOSE THAT THE OPERABLE PARTS THE CONTROL THE TIMING CHAIN CAN AND DUE FAIL RESULTING IN EXTENSIVE DAMAGE TO THE VEHICLE. MY WAS TAKEN IN FOR ROUTINE MAINTENANCE AND CHECK ENGINE LIGHT WAS ON. IF MY VEHICLE HAD BEEN IN MOTION AND THE TENSIONER FAILS, THE MOTOR WILL IMMEDIATELY FAIL AND COUPD RESULT IN SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090409April 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON APRIL 26, 2016. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD EXPERIENCE THE FAILURE BEFORE PARTS BECAME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088742April 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (VOLKSWAGEN PASADENA, 130 N SIERRA MADRE BLVD, PASADENA, CA 91107), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076399March 5, 2018
FUEL/PROPULSION SYSTEM
GAS PUMP DEFECT. THERE IS A RECALL ON THE GASPUMP WITH MANUFACTURER RECALL NUMBER20AE AND NHTSA RECALL NUMBER17V509. TWO WEEKS AGO, AS I WAS DRIVING ON THE MAIN STREET IN OUR CITY, THE CAR JUST STOPPED AND I WAS BLESSED THAT NO CARS WERE FOLLOWING ME. I CANNOT IMAGINE WHAT THE SITUATION WOULD HAVE BEEN. I MAY HAVE BEEN ALIVE WRIITNG THESE LINES. I HAD THE PART CHANGED AND I WAS TOLD TO CONTACT VW USA, WHAT I WAS TOLD WAS I WILL NOT BE REIMBURSED UNTIL THIS RECALL WAS ANNOUNCED OFFICIAL BY NHTSA. THIS IS UNACCEPTABLE. DOES VW OF NHTSA WANT PEOPLE TO LOSE THEIR LIVES SO THAT THIS WOULD BE AN OFFICLA RECALL? I HOPE NHTSA TAKES THIS SERIOUSLY AND IN VW USA'S TERMS, MAKE THIS RECALL OFFICIAL. HOW LONG ARE THEY GOING TO MAKE BEFORE THEY MANUFACTURE UPGARDED PARTS. SUCH AN ATTITUDE IS UNACCEPTABLE. WHICH IS MORE IMPORTANT? HUMAN LIFE OR MONEY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075072February 26, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MICHAEL VOLKSWAGEN IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE ENGINE STALLED, AS OUTLINED BY THE RECALL NOTIFICATION, ON MORE THAN ONE OCCASION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074701February 25, 2018
ENGINE
MY INTAKE MANIFOLD FOR MY 2009 VW CC FAILED UNDER THE EXTENDED WARRANTY AND VW AMERICA REFUSES TO HONOR THIS WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074260February 22, 2018
ENGINE
TIMING CHAIN TENSIONER GAVE OUT ON HIGHWAY. MAJOR DAMAGE TO ENGINE. SAFETY ISSUE ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073923February 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS FAILED ON THE HIGHWAY ON TWO OCCASIONS RESULTING IN A LIFE-THREATENING SITUATION. I AM IN POVERTY AND UNABLE TO PURCHASE A NEW VEHICLE TO DRIVE MY DAUGHTER AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067061February 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE SERVICE AIR BAGS APPEARED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN AIR BAGS RECALL ON NOVEMBER 15, 2017 BY PETE MOORE IMPORTS VOLKSWAGEN IN PENSACOLA, FLORIDA. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 91,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066176February 1, 2018
ENGINE
TIMING CHAIN TENSIONER GAVE OUT DURING START UP IN THE GARAGE CAUSING DAMAGE TO VALVES AND EXTENSIVE COSTLY REPAIRS TO THE CYLINDER HEAD. LUCKILY IT DID NOT HAPPENED ON THE HIGHWAY, COULD HAVE COMPLETE LOSS OF STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063306January 17, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LUJACK LUXURY MOTOR CARS AT (563) 445-4305 (LOCATED AT 3602 N HARRISON ST, DAVENPORT, IA 52806) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060699January 5, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I RECEIVED INFORMATION DATED OCTOBER 2017 FROM VOLKSWAGEN OF AMERICA, INC. 3800 HAMLIN ROAD AUBURN HILLS, MI 48326 WITH A RECALL NOTICE FOR MY VEHICLE NHTSA: 17V509 STATING 'UNDER SPECIFIC OPERATING CONDITIONS, AN INTERRUPTION IN THE ELECTRICAL POWER SUPPLY TO THE FUEL PUMP CONTROL MODULE CAN RESULT IN FUEL PUMP FAILURE AND LEAD TO A LOSS OF VEHICLE MOTIVE POWER WHILE DRIVING (VEHICLE STALL). THIS CONDITION CAN ALSO CAUSE THE FUEL PUMP TO RUN CONTINUOUSLY, RESULTING IN A DRAINED VEHICLE BATTERY AND/OR A NO-START CONDITION.' THIS MEANS AN ENGINE CAN STALL WHILE DRIVING AND CAN INCREASE THE RISK OF A VEHICLE CRASH. THIS IS VERY ALARMING TO ME, AND I AM CONCERNED ABOUT MY SAFETY ALONG WITH MY INFANT SON WHO IS A PASSENGER IN MY CAR DAILY. I HAVE CALLED 2 LOCAL VW DEALERSHIPS (DORSCHEL & IDE VOLKSWAGEN) IN ROCHESTER, NY AND HAVE BEEN NOTIFIED MULTIPLE TIMES THAT THERE IS 'NO FIX' AT THE MOMENT. I OWE OVER $10,000 ON THIS VEHICLE CURRENTLY AND HAVE LIMITED INCOME SO I HAVE NO CHOICE BUT TO KEEP THIS VEHICLE AND DRIVE IT. I HAVE HAD MULTIPLE ISSUES WITH THIS CAR AND SEVERAL RECALLS. I HAVE PUT OVER $2,200 IN REPAIRS ON THIS CAR IN THE LAST 4 MONTHS FOR DEFECTIVE SENSORS AND WIRING. THIS NEW RECALL CAN DIRECTLY CAUSE A DEADLY ACCIDENT AND I AM AT A LOST FOR WORDS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058093January 2, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED AND THEN STALLED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PUSH THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056065December 22, 2017
AIR BAGS
TAKATA RECALL I TOOK MY CAR IN TO GET MY AIRBAGS REPLACED WITH A NEWER VERSION TO RUSTY WALLCE VOLKSWAGEN NOV.10NTH TODAY MY DRIVER AIRBAG INFLATED AS SOON AS I PARKED IT. THE KEY WAS IN THE IGNITION AND I WAS FAR AWAY FROM ANY OTHER CAR.IM GLAD IM OK BUT THIS COULD HAVE BEEN MUCH WORSE. I AM VERY UPSET THAT THIS HAPPENED. I DRIVE A 2009 VOLKSWAGEN CC. WHAT IS THE PURPOSE OF FIXING A FAULTY RECALL WITH ANOTHER DAMAGED PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054104December 12, 2017
STEERING
WHILE TRYING TO START THE ENGINE (PARKED) ON COLD WEATHER (APROX. 20F), "STEERING COLUMN LOCK" ASSERTS AND ENGINE SHUTS DOWN. IT HAPPENS ALMOST EVERY TIME, IF OUTSIDE TEMPERATURE IS BELOW ABOUT 35F. I HAVE TO TRY SEVERAL TIMES WITH SLIGHT PRESSURE ON STEERING WHEEL, BEFORE STEERING GETS UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052561December 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 30 MPH, A MALFUNCTION WITH THE TIMING CHANGE OCCURRED AND IT CAUSED THE MOTOR TO LOCK UP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MOTOR FAILED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051289November 29, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-893-5298 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050969November 28, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MIKE HAGGERTY VOLKSWAGEN (8920 S CICERO AVE, OAK LAWN, IL 60453 (708) 425-8989) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP, FUEL PUMP MODULE, AND THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046011November 14, 2017
AIR BAGS, SEATS, UNKNOWN OR OTHER
PASSENGER OCCUPANT DETECTION SYSTEM IS NOT WORKING CORRECTLY. POSSIBLY AFFECTING PASSENGER AIRBAG DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042790November 2, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER UNKNOWN ATTEMPTS. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO VACAVILLE VOLKSWAGEN (21 ORANGE DR, VACAVILLE, CA 95687) WHERE IT WAS DIAGNOSED THAT UNKNOWN PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THERE WAS A LOSS OF POWER WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT WAS NOT DIAGNOSED DUE TO THE COST. THE VEHICLE WAS NOT REPAIRED. THE CONTACT EXPERIENCED ANOTHER FAILURE WHERE THE STEERING WHEEL SEIZED WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED FOR THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 16V078000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen CC