Volkswagen CC Complaints (2010)

242 consumer complaints on file.

#10853479April 5, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
HELLO, I HAVE A 2010 VW CC. MY AIRBAG LIGHT HAS COME ON AND MY HORN AND STEERING WHEEL CONTROLS DON'T WORK. VOLKSWAGEN DOES HAVE A RECALL FOR THE "CLOCKSPRING" WHICH WOULD FIX ALL THIS BUT MY VIN IS NOT COVERED UNDER THIS RECALL EVEN THOUGH SOME OF THE SAME CARS AND SAME YEAR ARE COVERED. I CALLED THEM AND THEY SAID I WOULD HAVE TO GO GET IT FIXED AT A DEALERSHIP AND I WOULD MAYBE GET A REFUND. SINCE THEN MY STEERING WHEEL LIGHT HAS CAME ON AND IT IS VERY HARD TO TURN. I CAN'T BELIEVE THEY WOULDN'T COVER THIS. I WOULD THINK AIRBAG AND HORN ARE HUGE SAFETY CONCERNS AND THEY ALREADY KNOW THAT THIS PARTS FAILS. WHEN I CALLED VOLKSWAGEN CUSTOMER SERVICE THEY LADY COULD NOT HELP ME AT ALL OTHER THEN SAYING THERE IS ANOTHER RECALL FOR THE AIRBAG BUT THEY DON'T HAVE A FIX YET SO THERE'S NOTHING THEY CAN DO. I AT LEAST WOULD LIKE MY AIRBAG AND HORN TO WORK, RIGHT? ALSO, I ASKED TO SPEAK TO A MANAGER TWICE AND BOTH TIMES I WAS PUT ON A 10 MINUTE HOLD ONLY FOR HER TO COME BACK AND SAY "MY MANAGER TOLD ME TO TELL YOU" BOTH TIMES. NO HELP AT ALL. I TRULY HATE VOLKSWAGEN AND THEIR CUSTOMER SERVICE. ANY HELP OR DIRECTION WOULD BE MUCH APPRECIATED. THANK YOU -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838188February 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND A CLICKING NOISE EMITTED WHEN TURNING THE IGNITION KEY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837250February 19, 2016
POWER TRAIN
STARTED CAR PUT THE CAR IN REVERSE HEARD A WINDING NOISE, PUT THE CAR IN DRIVE STILL HEARD NOISE STOPPED AT STOP LIGHT HEARD "KNOCK " OR "CLUNK" SOUND. I TOOK MY CAR TO JIFFY LUBE IN HOPES THEY COULD TELL ME WHAT THE PROBLEM WAS AND THEY SAID EXACTLY WHAT I THOUGHT IT WAS, MY TRANSMISSION. I CALLED CAR MAX WHERE I BOUGHT THE CAR FROM WAITING ON A RETURN CALL, THEY WILL HAVE TO COME AND GET MY CAR BECAUSE I DON'T WANT ANYTHING ELSE TO HAPPEN OR MAKE MATTERS WORSE. I BOUGHT MY CAR DECEMBER 29TH, 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826149February 15, 2016
POWER TRAIN
AUTOMATIC TRANSMISSION LURCHES/CLUNKS WHEN STARTING FROM A STOPPED POSITION. THIS PRESENTS A SAFETY ISSUE AS IT CAN ACCELERATE FOR A SHORT PERIOD WITHOUT THE ABILITY TO STOP THE CAR. FROM INTERNET RESEARCH, THIS IS A COMMON A IMPORTANT SAFETY ISSUE WITH VW DSG TRANSMISSIONS. LITERALLY 100S OF COMPLAINTS ONLINE. PLEASE, PLEASE RESEARCH THIS ISSUE. VW CLAIMS THE CAR IS "OPERATING IN SPEC" - ANYONE DRIVING WITH ME IN THE CAR IS SHOCKED AND WONDERS WHAT IS WRONG WITH THE CAR. THIS HAPPENS ALL THE TIME, BUT THERE ARE OCCASIONS WHEN IS GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819383January 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE THE VEHICLE WAS IN PARK, IT MOVED INDEPENDENTLY. IN ADDITION, THE GEAR WOULD SHIFT FROM DRIVE TO NEUTRAL INDEPENDENTLY. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER FOR IT TO FUNCTION CORRECTLY. THE FAILURE RECURRED TIMES FIVE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795068November 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG LIGHT REMAINED ILLUMINATED, AND THE HORN AND STEERING WHEEL CONTROL FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789978November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHEN IGNITION WAS TURNED TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,992.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786060October 26, 2015
AIR BAGS
DRIVER'S AIRBAG LIGHT IS ON AND HORN NOT WORKING AFTER STARTED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782411October 15, 2015
ENGINE
WHILE DRIVING ON INTERSTATE AT SPEED AT 65-70 MPH WITH A TRACTOR TRAILER IN MY REAR AND OTHER AUTOMOBILES TO MY RIGHT AND LEFT, THE CAR STOPPED RUNNING AND THE ENGINE SERVICE LIGHT ILLUMINATED. I WAS ABLE TO AVOID A COLLISION AND DRIFTED TO THE RIGHT OF INTERATATE 75. I CALLED THE DEALER WHO SOLD ME THE CAR, O'STEEN VW OF JACKSONVILLE, FL AND SPOKE WITH MY REGULATE SERVICE TECHNICIAN WHO ADVISED ME THAT MY CAR HAD JUMPED TIME AND FOR ME TO HAVE IT TOWED TO THE DEALERSHIP. MY INSURANCE WOULD ONLY TOW TO NEAREST REPAIR FACILITY WHICH WOULD HAVE BEEN TIFTON, GA SO MY HUSBAND TOWED TO OUR HOME IN BLACKSHEAR, GA. I COULD HAVE BEEN KILLED AS WELL AS OTHERS. THERE WAS NO WARNING. THE VEHICLE WWW CONFIRMED TO HAVE TIMING CHAIN FAILURE THAT RESULTED IN DESTRUCTION OF ALL CYLINDERS AND COMPLETE ENGINE FAILURE. DEALER REFUSED TO REPAIR AND FAILED TO DISOSE THAT A TSB (NHTSA # 10045560) RELATIVE TO THIS DEFECT WAS ISSUED IN JULY OF 2012 PRIOR TO THE CERTIFICATION OF THE VEHICLE I PURCHAED IN DEC OF 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781092October 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780145October 6, 2015
AIR BAGS
I PURCHASED MY 2010 VW CC USED IN MAY 11, 2013 AT 35,000 MILES--IT HAD TWO PREVIOUS OWNERS. EVER SINCE THAT TIME, THE STEERING WHEEL CLOCK SPRING HAS BEEN MAKING A CHAFING NOISE WHENEVER THE STEERING WHEEL IS TURNED. MORE RECENTLY, THE NOISE HAS BECOME LOUDER, AND I HOPE THAT THE RIBBON CABLE WITHIN IT WILL NOT TEAR AND CAUSE AN AIRBAG DEPLOYMENT WHEN NOT IN AN ACCIDENT, OR A NON-DEPLOYMENT WHEN IN AN ACCIDENT. I HAVE NOT BOTHERED TO TAKE IT TO A VW DEALER DUE TO THE CAR BEING OUT OF THE 3-YEAR/36,000 WARRANTY AND DUE TO EXCESSIVE PRICES CHARGED BY DEALERSHIPS. LUCKILY, THE AIRBAG WARNING LIGHT HAS NOT YET ILLUMINATED. I RECEIVED A RECALL NOTICE INDICATING THAT A REMEDY IS NOT YET AVAILABLE. THIS IS UNACCEPTABLE. THE NOTICE ALSO MENTIONED THAT HAIR AND/OR FIBERS ARE TO BLAME--I DON'T SEE THIS AS BEING POSSIBLE, AS HAIR WOULD RARELY FALL THAT FAR FORWARD OF THE DRIVER'S HEAD, AND THE PREVIOUS TWO OWNERS AND I ARE MALES WITH SHORT-CUT HAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766541September 21, 2015
STEERING
VEHICLE MAKES A GRINDING AND CREAKING SOUND FROM STEERING ASSEMBLY. WHEN TURNING STEERING WHEEL TO LEFT OR RIGHT, THERE IS A GROAN, GRINDING OR WHIRRING SOUND EMITTING FROM THE STEERING ASSEMBLY; THERE IS ALSO THE OCCASIONAL POPPING SOUNDING FROM EITHER LEFT OR RIGHT, DEPENDING ON DIRECTION AND ANGLE OF STEERING INPUT. THERE IS ALSO A CREAKING SOUND THAT CAN BE HEARD FROM THE RIGHT / PASSENGER WHEEL WHEN TRAVELING AT LOW TO MODERATE SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765210September 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763747September 14, 2015
ENGINE
ENGINE MISFIRES WHEN ACCELERATING TO SPEED. DEALER FOUND ONE BAD COIL BUT I WAS ADVISED TO REPLACE ALL 4 COILS AND PLUGS BECAUSE THE OTHERS COILS WERE GOING TO FAILURE SHORTLY. AFTER THE REPAIR CAR'S PERFORMANCE AND GAS MILEAGE DROPPED AND ON LONG TRIPS THE MILAGES AND PERFORMANCE CONTINUES TO FALL THE LONGER TO RUN. MPG DROPS BY 10. NO FAULT CODES FOUND. ENGINES RUN ROUGH AT 70 MPH AND BURN RICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725966June 18, 2015
STEERING
VEHICLE MAKES A GRINDING AND CREAKING SOUND FROM STEERING ASSEMBLY. I AM AWARE OF SEVERAL OTHER VW/AUDI MODELS (A4, CC, PASSAT, JETTA, GTI) EXPERIENCING THE SAME ISSUE. VOLKSWAGEN IS AWARE OF THIS ISSUE AND HAS REFUSED TO PUT OUT A RECALL OR FIX THE ISSUE UNDER WARRANTY OR GOOD WILL. AS PER DEALER RECOMMENDATION, IF THE ISSUE GOES UNFIXED COULD RESULT IN A FATAL ACCIDENT DUE TO POTENTIALLY LOSING COMPLETE STEERING WITHOUT ANY WARNING. WAS TOLD BY DEALERSHIP THAT I NEED TO REPLACE THE WHOLE STEERING ASSEMBLY. THE VEHICLE IS BARELY 5YRS OLD AND LESS THAN 70K MILES. I HAVE FOUND SEVERAL ONLINE POSTS IN FORUMS FROM DRIVERS WHO HAVE EXPERIENCED SIMILAR IF NOT MORE CATASTROPHIC INCIDENTS WHERE THEY LOST COMPLETE STEERING CONTROL (FOUND IN VARIOUS VW/AUDI FORUMS). WHEN TURNING STEERING WHEEL TO LEFT OR RIGHT, THERE IS A GROAN, GRINDING OR WHIRRING SOUND EMITTING FROM THE STEERING ASSEMBLY; THERE IS ALSO THE OCCASIONAL POPPING SOUNDING FROM EITHER LEFT OR RIGHT, DEPENDING ON DIRECTION AND ANGLE OF STEERING INPUT. THERE IS ALSO A CREAKING SOUND THAT CAN BE HEARD FROM THE RIGHT / PASSENGER WHEEL WHEN TRAVELING AT LOW TO MODERATE SPEEDS. WILL ALSO EXPERIENCE VIBRATION OR NOTICEABLE FEEDBACK IN STEERING WHEEL AT HIGHWAY SPEEDS (50MPH +) SIMILAR TO TIE-ROD END LINKS GOING BAD. OR WILL FEEL NOTICEABLE FEED BACK WHILE TAKING A SLOW CORNER WHEN WHEEL IS HELD OR TURNED TO LEFT (AS IN GETTING ON OR OFF AN EXIT RAMP). I HAVE FILED A COMPLAINT WITH VW BUT THEY WILL NOT RESOLVE OR HELP CONTRIBUTE TO THE REPAIRS CLAIMING THAT VEHICLE IS OUT OF WARRANTY. HOWEVER, STEERING SYSTEMS SHOULD NOT FAIL IN SUCH AN EARLY STAGE OF A VEHICLE'S LIFE UNLESS WORKMANSHIP AND QUALITY ARE SUB-PAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705523April 14, 2015
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, A POPPING NOISE EMITTED FROM THE STEERING COLUMN AND THE STEERING WHEEL SLIGHTLY SEIZED. THE STEERING WHEEL BEGAN TO TURN INDEPENDENTLY. THE CONTACT CONTINUED TO DRIVE WITH FORCE BEING APPLIED TO THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695479March 19, 2015
POWER TRAIN, ELECTRICAL SYSTEM
CAR WOULD NOT START BUT BATTERY WAS GOOD. ISSUE SEEMS TO BE LOCALIZED TO THE TRANSMISSION AS IT EVENTUALLY STARTED AFTER MESSING AROUND WITH THE SHIFT LEVER. AFTER STARTING I WAS UNABLE TO SHIFT OUT OF PARK AND I THINK THIS IS A SENSOR LOCKING THE SHIFTIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695080March 18, 2015
STEERING, ELECTRICAL SYSTEM
WHEN ATTEMPTING TO START THE VEHICLE, PLACING THE KEY INTO THE IGNITION, THERE IS A DELAYED START, OR NO START CONDITION. A MESSAGE APPEARS IN THE VEHICLE DISPLAY SCREEN "DEFECTIVE STEERING COLUMN LOCK". THE VEHICLE IS DISABLED AND UNABLE TO START. THIS IS AN UNSAFE CONDITION FOR MANUAL TRANSMISSION VEHICLES, IF STALLING OCCURS WHILE IN AN INTERSECTION, AND THE OPERATOR IS UNABLE TO RE-START THE ENGINE, AND THE STEERING WHEEL LOCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669525January 1, 2015
ENGINE, VEHICLE SPEED CONTROL
AS I BEGAN TO ACCELERATE, THE CAR STARTED JERKING AND THERE WAS HESITATION IN ACCELERATION. ADDITIONALLY, THE CAR FAILED TO REVERSE WHEN PUT IN GEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664748December 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN DECREASE IN SPEED AND THE VEHICLE FAILED TO ACCELERATE AS THE GEAR SELECTOR WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE MECHATRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE REOCCURRED APPROXIMATELY 10,000 MILES AFTER THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD AND JERKED. THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE09035(POWER TRAIN). THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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