Volkswagen CC Service Bulletins (2010)

794 manufacturer communications on file.

• January 18, 2013•Document ID: 10239798

  Service Bulletin/Repair Instructions
  AIR BAGS; SERVICE BRAKES, AIR:ANTILOCK

  Mfr Comm. #:

  TT691301

  Date Added:

  July 31, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  If airbag faults B10B300 OR 03551 are stored, DO NOT replace airbag components for these faults, refer to TT45-11-01?.

  Associated Products (32)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Jetta SportWagen2012 Volkswagen Passat2012 Volkswagen Tiguan2011 Volkswagen CC2011 Volkswagen Eos+ 12 more
  Associated Documents

  • DownloadMC-10239798-0001.pdf↗
• January 18, 2013•Document ID: 10238941

  Service Bulletin/Repair Instructions
  POWER TRAIN; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  TT131301a

  Date Added:

  July 10, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  When servicing the timing chain sprocket or removing the vibration damper, be aware that one bolt holds both the vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Once the damper is removed, the crankshaft should not be rotated unless special tool spacer T10368 has been installed. The crankshaft timing chain sprocket and spur gear drive on the crankshaft have a coupling that must be seated correctly during assembly. Failure to install special tool spacer T10368 before rotating engine will cause the engine to skip time and bend valves.

  Associated Products (76)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen Golf SportWagen2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Rabbit2013 Volkswagen Routan2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Golf R2012 Volkswagen GTI+ 56 more
  Associated Documents

  • DownloadMC-10238941-0001.pdf↗
• January 18, 2013•Document ID: 10238940

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN

  Mfr Comm. #:

  TT131301

  Date Added:

  July 10, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  CBFA 2.0T TSI Engine

  Associated Products (76)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen Golf SportWagen2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Rabbit2013 Volkswagen Routan2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Golf R2012 Volkswagen GTI+ 56 more
  Associated Documents

  • DownloadMC-10238940-0001.pdf↗
• January 16, 2013•Document ID: 10241348

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC; FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  TB201302

  Date Added:

  August 28, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  High Pressure Fuel Pump Diagnosis

  Associated Products (30)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen Beetle2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC+ 10 more
  Associated Documents

  • DownloadMC-10241348-0001.pdf↗
• January 15, 2013•Document ID: 10241347

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE; SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  TB201301

  Date Added:

  August 28, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  High Pressure Fuel Pump Diagnosis

  Associated Products (30)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen Beetle2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC+ 10 more
  Associated Documents

  • DownloadMC-10241347-0001.pdf↗
• January 15, 2013•Document ID: 10241263

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  TB001401

  Date Added:

  August 28, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  Fuel Additive to Help Prevent Sporadic Misfire Faults

  Associated Products (112)

  2014 Volkswagen Beetle2014 Volkswagen CC2014 Volkswagen Eos2014 Volkswagen Golf2014 Volkswagen Golf R2014 Volkswagen Golf SportWagen2014 Volkswagen GTI2014 Volkswagen Jetta2014 Volkswagen Jetta SportWagen2014 Volkswagen Passat2014 Volkswagen Routan2014 Volkswagen Tiguan2014 Volkswagen Touareg2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen Golf SportWagen2013 Volkswagen GTI+ 92 more
  Associated Documents

  • DownloadMC-10241263-0001.pdf↗
• January 15, 2013•Document ID: 10122244

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

  Mfr Comm. #:

  V001401 2033846

  Date Added:

  November 8, 2017

  Manufacturer:

  VOLKSWAGEN

  Summary

  Technical Bulletin (Fuel Additive to Help Prevent Sporadic Misfire Faults): Fuel quality impacts the operating performance, efficiency and service life of the engine. The use of poor quality fuels may result in deposit build up on the fuel injectors and intake valves. This may result in a rough running condition, sporadic misfires, or cold start misfire faults storing in the ECM fault memory. A Volkswagen approved fuel additive is available to help remove and prevent deposits on fuel injectors and intake valves. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

  Associated Products (89)

  2014 Volkswagen Beetle2014 Volkswagen CC2014 Volkswagen Eos2014 Volkswagen Golf2014 Volkswagen Golf R2014 Volkswagen GTI2014 Volkswagen Jetta2014 Volkswagen Jetta SportWagen2014 Volkswagen Passat2014 Volkswagen Tiguan2014 Volkswagen Touareg2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Tiguan+ 69 more
  Associated Documents

  • DownloadMC-10122244-0001.pdf↗
• January 15, 2013•Document ID: 10051755

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

  Mfr Comm. #:

  TB-20-13-01

  Date Added:

  April 9, 2013

  Manufacturer:

  VOLKSWAGEN

  Summary

  VOLKSWAGEN: WOULD EXPERIENCE NO START AFTER LONG PERIODS OF NOT DRIVING AND ENGINE RUN ROUGH. TO AVOID UNNECESSARY REPLACEMENTS, HIGH PRESSURE FUEL PUMP DIAGNOSIS TEST IS ESSENTIAL TO PROPER PUMP OPERATION. MODELS 2009-2013 TIGUAN, EOS CC, GTI, BEETLE, CONVERTIBLE, JETTA. *PE

  Associated Products (27)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC2010 Volkswagen Eos2010 Volkswagen GTI2010 Volkswagen Jetta+ 7 more
  Associated Documents

  • DownloadMC-10051755-0001.pdf↗
• January 14, 2013•Document ID: 10241351

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC; FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  TB201305

  Date Added:

  August 28, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  High Pressure Fuel Pump Diagnosis

  Associated Products (76)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen Golf SportWagen2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Rabbit2013 Volkswagen Routan2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Golf R2012 Volkswagen GTI+ 56 more
  Associated Documents

  • DownloadMC-10241351-0001.pdf↗
• January 3, 2013•Document ID: 10239839

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  301301

  Date Added:

  July 31, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  DTC P2711 Implausible Transmission Shift Sequence Stored in the Transmission Control Module

  Associated Products (21)

  2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Jetta SportWagen2012 Volkswagen Passat2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen Golf2011 Volkswagen Jetta SportWagen2011 Volkswagen Passat2010 Volkswagen CC2010 Volkswagen Eos2010 Volkswagen Golf2010 Volkswagen Jetta2010 Volkswagen Jetta SportWagen2010 Volkswagen Passat2009 Volkswagen CC2009 Volkswagen Eos2009 Volkswagen Golf2009 Volkswagen Jetta+ 1 more
  Associated Documents

  • DownloadMC-10239839-0001.pdf↗
• December 3, 2012•Document ID: 10050079

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

  Mfr Comm. #:

  V201203

  Date Added:

  January 24, 2013

  Manufacturer:

  VOLKSWAGEN

  Summary

  VOLKSWAGEN:EVAPORATIVE (EVAP) EMISSION SYSTEM, DIAGNOSTIC TROUBLE CODE DIAGNOSIS. REVISED PROCEDURE DEVELOPED TO TEST EVAP SYSTEM WITHOUT FUEL CAP. *JS

  Associated Products (87)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Golf2013 Volkswagen Jetta2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Passat2012 Volkswagen Routan2012 Volkswagen Tiguan2012 Volkswagen Touareg2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen Golf2011 Volkswagen GTI+ 67 more
  Associated Documents

  • DownloadMC-10050079-0001.pdf↗
• November 21, 2012•Document ID: 10241346

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC; ENGINE

  Mfr Comm. #:

  TB201202

  Date Added:

  August 28, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  Engine Crank, No Start after Long Periods without Driving. Engine may run rough, and or MIL-ON with DTC P0087-low fuel pressure stored in ECM Fault Memory.

  Associated Products (30)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen Beetle2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC+ 10 more
  Associated Documents

  • DownloadMC-10241346-0001.pdf↗
• November 21, 2012•Document ID: 10157785

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  V201202 2031426

  Date Added:

  April 8, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Technical Bulletin (High Pressure Fuel Pump Diagnosis): Completing the GFF high pressure pump function test is essential to diagnose proper pump operation and to avoid unnecessary replacements. Guided fault finding provides a function test for the high pressure fuel pump. This test must be performed in order to properly diagnose the high pressure fuel pump. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

  Associated Products (30)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen Beetle2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC+ 10 more
  Associated Documents

  • DownloadMC-10157785-0001.pdf↗
• November 21, 2012•Document ID: 10156187

  Service Bulletin/Repair Instructions
  EQUIPMENT; FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  V201202 2031426

  Date Added:

  April 1, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Technical Bulletin (High Pressure Fuel Pump Diagnosis): Completing the GFF high pressure pump function test is essential to diagnose proper pump operation and to avoid unnecessary replacements. Guided fault finding provides a function test for the high pressure fuel pump. This test must be performed in order to properly diagnose the high pressure fuel pump. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

  Associated Products (30)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen Beetle2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC+ 10 more
  Associated Documents

  • DownloadMC-10156187-0001.pdf↗
• November 21, 2012•Document ID: 10051379

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

  Mfr Comm. #:

  TB-20-12-02

  Date Added:

  March 5, 2013

  Manufacturer:

  VOLKSWAGEN

  Summary

  VOLKSWAGEN: WHEN NOT DRIVEN FOR LONG PERIODS OF TIME, WOULD HAVE ENGINE CRANK, BUT NO START. SOMETIMES ENGINE MAY RUN ROUGHT AND/OR MIL ON. MODELS 2009-2013 TIGUAN, EOS, CC, GTI, BEETLE, JETTA. *PE

  Associated Products (27)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen GTI2011 Volkswagen Jetta2011 Volkswagen Tiguan2010 Volkswagen Beetle2010 Volkswagen CC2010 Volkswagen Eos2010 Volkswagen GTI2010 Volkswagen Jetta+ 7 more
  Associated Documents

  • DownloadMC-10051379-0001.pdf↗
• November 19, 2012•Document ID: 10236505

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  Edition12

  Date Added:

  May 22, 2023

  Manufacturer:

  VOLKSWAGEN

  Summary

  ElsaWeb Newsletter

  Associated Products (5)

  2011 Volkswagen Jetta2010 Volkswagen CC2010 Volkswagen GTI2010 Volkswagen Jetta2008 Volkswagen Jetta
  Associated Documents

  • DownloadMC-10236505-0001.pdf↗
• November 16, 2012•Document ID: 10157756

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  TT 21-10-01

  Date Added:

  April 8, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Tech Tips (N75 Solenoid Valve Diagnosis): This document informs with a diagram which vacuum ports on the N75 valve should hold vacuum and which ones should not for diagnosis on the Vehicles with 2.0T Gasoline Engine (Engine Codes BPY, CCTA, CBFA) to the testing of the N75

  Associated Products (47)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen Golf2011 Volkswagen Tiguan2010 Volkswagen CC2010 Volkswagen Eos2010 Volkswagen Golf2010 Volkswagen Jetta+ 27 more
  Associated Documents

  • DownloadMC-10157756-0001.pdf↗
• November 16, 2012•Document ID: 10156157

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  TT 21-10-01

  Date Added:

  April 1, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Tech Tips (N75 Solenoid Valve Diagnosis): This document informs with a diagram which vacuum ports on the N75 valve should hold vacuum and which ones should not for diagnosis on the Vehicles with 2.0T Gasoline Engine (Engine Codes BPY, CCTA, CBFA) to the testing of the N75

  Associated Products (47)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Jetta2013 Volkswagen Tiguan2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Jetta2012 Volkswagen Tiguan2011 Volkswagen CC2011 Volkswagen Eos2011 Volkswagen Golf2011 Volkswagen Tiguan2010 Volkswagen CC2010 Volkswagen Eos2010 Volkswagen Golf2010 Volkswagen Jetta+ 27 more
  Associated Documents

  • DownloadMC-10156157-0001.pdf↗
• November 13, 2012•Document ID: 10157804

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  VWS-11-06

  Date Added:

  April 8, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Warranty Information (Regularly Scheduled Maintenance Interval Time or Mileage Guidelines): The Volkswagen Customer Experience Team has monitored the claims processed through the Carefree Maintenance (CFM) program from its inception. Their findings reveal that, in many cases, the first maintenance interval service (10K) has been claimed multiple times while subsequent maintenance interval services (20K and 30K), although being performed for the customer, have been submitted erroneously. It is crucial that Volkswagen of America receives accurate claim coding information regarding the Carefree Maintenance (CFM) Program. Accurate claim data enables Volkswagen to assist Dealers to improve their CFM penetration and customer return rates. In addition, it allows VWoA to assess the perceived benefits of the program to our customers. To assist Dealer Service Departments in determining the most appropriate service number and maintenance interval to use, Volkswagen has established the guidelines in this document.

  Associated Products (57)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Rabbit2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Golf R2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Jetta SportWagen+ 37 more
  Associated Documents

  • DownloadMC-10157804-0001.pdf↗
• November 13, 2012•Document ID: 10156232

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  VWS-11-06

  Date Added:

  April 1, 2019

  Manufacturer:

  VOLKSWAGEN

  Summary

  Warranty Information (Regularly Scheduled Maintenance Interval Time or Mileage Guidelines): The Volkswagen Customer Experience Team has monitored the claims processed through the Carefree Maintenance (CFM) program from its inception. Their findings reveal that, in many cases, the first maintenance interval service (10K) has been claimed multiple times while subsequent maintenance interval services (20K and 30K), although being performed for the customer, have been submitted erroneously. It is crucial that Volkswagen of America receives accurate claim coding information regarding the Carefree Maintenance (CFM) Program. Accurate claim data enables Volkswagen to assist Dealers to improve their CFM penetration and customer return rates. In addition, it allows VWoA to assess the perceived benefits of the program to our customers. To assist Dealer Service Departments in determining the most appropriate service number and maintenance interval to use, Volkswagen has established the guidelines in this document.

  Associated Products (57)

  2013 Volkswagen Beetle2013 Volkswagen CC2013 Volkswagen Eos2013 Volkswagen Golf2013 Volkswagen Golf R2013 Volkswagen GTI2013 Volkswagen Jetta2013 Volkswagen Jetta SportWagen2013 Volkswagen Passat2013 Volkswagen Rabbit2013 Volkswagen Tiguan2013 Volkswagen Touareg2012 Volkswagen Beetle2012 Volkswagen CC2012 Volkswagen Eos2012 Volkswagen Golf2012 Volkswagen Golf R2012 Volkswagen GTI2012 Volkswagen Jetta2012 Volkswagen Jetta SportWagen+ 37 more
  Associated Documents

  • DownloadMC-10156232-0001.pdf↗