Toyota Tacoma Complaints (2002)

333 consumer complaints on file.

#11194827April 8, 2019
UNKNOWN OR OTHER
I PURCHASED A USED TOYOTA TACOMA 2002 ON 12/16/11 (NOW WITH 124K MILES). TOYOTA ISSUED AN EXTENDED WARRANTY COVERAGE TO OWNERS REGARDING A SAFETY ISSUE & THE POSSIBILITY OF FRAME SPLITTING WITH STEPS TO TAKE FOR TOYOTA TO COVER THIS ISSUE IN A 1X LETTER THEY SENT OUT IN FEB 2012. TOYOTA SENT THE LETTER TO THE PREVIOUS OWNER & NOT TO ME (THE RIGHTFUL OWNER AT THAT TIME.) I RECENTLY FOUND OUT ABOUT THIS PROBLEM FROM A LOCAL TIRE COMPANY THAT NOTICED A SPLIT IN MY TRUCK'S FRAME (THIS ISSUE WAS NEVER BROUGHT TO MY ATTENTION BY THE LOCAL TOYOTA DEALER WHEN I HAD ANOTHER RECALL ISSUE TAKEN CARE OF ON 5/11/15). I WENT RIGHT TO THE LOCAL TOYOTA DEALER AND THEY SAID THE FRAME MUST BE REPLACED (WHICH WAS PART OF THE PROGRAM THAT TOYOTA OFFERED IN THE LETTER SENT TO THE PREVIOUS OWNER, NOT ME' THE CORRECT OWNER AT THAT TIME). TOYOTA WILL NOT ASSIST ME WITH THE REPAIR/FIX BECAUSE THEY CLAIM THEY DID THEIR JOB AND SENT THE NOTICE TO THE OWNER THAT THEY HAD ON FILE FROM THEIR RESOURCES. I HAVE A COPY OF MY DMV REGISTRATION SHOWING THE REGISTRATION DATE, PROVING THAT THEY MAILED THE LETTER & REPAIR DETAILS TO THE INCORRECT OWNER. I SENT A CERTIFIED LETTER TO THE TOYOTA LEGAL DEPARTMENT WITH THE DETAILS & PROOF OF OWNERSHIP, WHICH CLEARLY SHOWS I WAS THE RIGHTFUL OWNER AT THE TIME THEY MAILED THE LETTER. THEY SIGNED FOR MY LETTER ON 12/21/18. NOW IT IS 3 1/2 MONTHS LATER AND I HAVE NOT YET HEARD BACK FROM THEM. WHEN I CALL THEY OFFERED NO ASSISTANCE, TELLING ME THAT THE LEGAL DEPARTMENT CAN ONLY COMMUNICATE BY MAIL. TOYOTA HAS A MAJOR SAFETY ISSUE WITH THE FRAME THAT THEY NEVER INFORMED ME ABOUT. NOW MY CHERISHED TRUCK & DAILY TRANSPORTATION IS WORTH NOTHING BECAUSE OF TOYOTA'S DEFECTIVE FRAME. THIS COMPLAINT IS BEING ISSUED BECAUSE TOYOTA SHOULD BE HELD ACCOUNTABLE FOR THEIR DEFECTIVE FRAME AND LACK OF PROPERLY NOTIFYING ME, THE CORRECT OWNER, WITH THE SAFETY ISSUE & REPAIR OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186926March 14, 2019
STRUCTURE:BODY
I RECENTLY TOOK MY CAR TO MY MECHANIC AND HE INFORMED ME OF A RECALL FOR MY CAR MADE DUE TO THE ROTTING OF THE FRAME. I'VE HAD MY DAUGHTER CALL TOYOTA, WHO'S INFORMED HER THAT MAILS WERE SENT TO MY HOME ABOUT THE RECALL, WHICH I HAVE NEVER RECEIVED. I FEEL THE CONDITION OF THE FRAME IN MY CAR IS A VERY DANGEROUS HAZARD AND I AM NOT ABLE TO USE THIS VEHICLE AFRAID OF WHAT MIGHT HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163937December 29, 2018
UNKNOWN OR OTHER
TAKATA RECALL THE CHASSIS OF THE TRUCK IS COMPLETELY RUSTED. DOES NOT LOOK SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163301December 24, 2018
STRUCTURE:BODY
FRAME IS RUSTING REAL BAD AND FALLING APART.CALLED TOYOTA AND DEALER AND THEY SAID THERE IS NOTHING THEY CAN DO. THERE IS A SUBSTANTIAL CRACKING AND BREAKING APART ON THE FRAME I READ ONLINE THIS IS A KNOWN ISSUE AND THERE IS PROBLEMS WITH A LOT OF TACOMA'S AND LIKE TRUCKS. BUT NO ONE WANTS TO TAKE OWNERSHIP OF THE PROBLEM. EVERYWHERE ELSE ON THE FRAME IS LITTLE RUSTY GIVEN THE AGE OF THE TRUCK BUT IN ONE SPOT IT IS ABSOLUTELY HORRIBLE AND SCARY. I DON'T KNOW WHAT ELSE TO DO OR WHERE ELSE TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151511November 14, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF PORTLAND (55 NE BROADWAY ST, PORTLAND, OR 97232, (503) 284-1105) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES). THE CONTACT WAS INFORMED THAT THE RECALL REPAIR COULD NOT BE PERFORMED DUE TO EXCESSIVE RUST ON THE VEHICLE'S FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145273November 4, 2018
STRUCTURE:BODY
I RECEIVED A RECALL FOR A SPARE TIRE HOLDER. I TOOK THE VEHICLE TO LE MIEUX TOYOTA-GREEN BAY FOR REPAIR AND THEY TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE FRAME WAS TOO RUSTED OUT AND REMOVING THE OLD SPARE TIRE CARRIER WOULD MAKE THE PROBLEM WORSE. LE MIEUX SAID THAT THERE WAS AN EARLIER RECALL THAT ADDRESSED THE FRAME ISSUE. I DID NOT RECEIVE THAT RECALL. I CALLED DIRECTLY TO TOYOTA USA HOME OFFICE AND THEY REFUSE TO FIX THE RUSTING FRAME ISSUE. I BELIEVE THAT THIS HAPPENED MAYBE 2-3 YEARS AGO. I WAS NOT GIVEN A REASON FOR REJECTING MY REQUEST FOR THE REPAIR., AND I KNOW THAT LE MIEUX TOYOTA HAS FIXED OTHER TOYOTA VEHICLES WITH THE SAME ISSUES. I BELIEVE THAT THEY WOULD NOT FIX MY VEHICLE BECAUSE I AM A 2ND OWNER. I HAVE HAD SERVICE ISSUES WITH THIS DEALER ON 3 OTHER SEPARATE OCCASIONS, AND I HAVE REFUSED TO DO BUSINESS WITH THEM. WITH THIS RECALL ISSUE I HOPED FOR A POSITIVE SOLUTION, BUT THAT HAS NOT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144895November 2, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE UNDERCARRIAGE FRAME WAS SEVERELY RUSTED AND CORRODED. THE CONTACT STATED THAT THE UNDERCARRIAGE FRAME WAS FILLED WITH HOLES AND WAS PENETRABLE WHEN TOUCHED, THUS CREATING FURTHER DAMAGE. LE MIEUX TOYOTA (2550 SOUTH ONEIDA STREET, GREEN BAY, WISCONSIN 54304, (920) 496-2200) WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO SIGNIFICANT FRAME DAMAGE, NHTSA CAMPAIGN NUMBER: 12V542000 (TIRES) COULD NOT BE REPAIRED ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138770October 6, 2018
SUSPENSION
THE UNDERCARRIAGE IS SHOWING SUBSTANTIAL RUST AND CORROSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133183October 3, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO RICK MCGILL'S AIRPORT TOYOTA (865-970-2615, LOCATED AT 3145 ALCOA HWY, ALCOA, TN 37701) FOR AN OIL CHANGE. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE FRAME WAS RUSTED AND THE VEHICLE WAS DANGEROUS TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT A CUSTOMER SUPPORT PROGRAM, WHICH PROVIDED ASSISTANCE TO VEHICLE OWNERS, EXPIRED IN SEPTEMBER OF 2017. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131500September 25, 2018
STRUCTURE:BODY, SUSPENSION
VEHICLE FAILED INSPECTION DUE TO FRAME RUST. WAS TOLD THAT ITS UNSAFE TO DRIVE. RESEARCHED AND FOUND THAT THIS IS LONG ONGOING ISSUE WITH TOYOTA AND A NUMBER OF THERE VEHICLES. TOYOTA HAS KNOWLEDGE OF THIS ISSUE AND STILL SOLD THESE INFERIOR FRAMES FOR MANY YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119791August 14, 2018
SUSPENSION, UNKNOWN OR OTHER
THE FRAME AT REAR SPRING HANGERS HAS RUSTED THROUGH REAR AXLE SEPARATED FROM FRAME DUE TO RUST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113967July 26, 2018
STRUCTURE:BODY
MY MECHANIC TOLD ME THAT THE ABOVE VEHICLE'S FAME IS STRUCTURALLY UNSAFE. I SHARE THIS TRUCK WITH MY 18 YEAR OLD GRANDSON. I WOULD JUST LIKE TO KNOW IF I HAVE ANY RECALL WITH TOYOTA BEFORE I PROCEED WITH EITHER FIXING IT OR JUNKING IT. IT HAS 140,000 ORIGINAL MILES AND I BELIEVE I AM THE THIRD OWNER. I LIVE IN THE NORTHEAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110915July 12, 2018
SEAT BELTS
DRIVER SEAT BELT DOES NOT RETRACT AFTER RELEASE. CONCERNED THE SEAT BELT MAY BE DEFECTIVE DURING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110823July 11, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS SEVERELY RUSTED AND CORRODED. AN INDEPENDENT MECHANIC ASSESSED THE VEHICLE AND THE FRAME FRACTURED IN HALF DURING THE ASSESSMENT. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY COVERAGE HAD EXPIRED. THE FAILURE MILEAGE WAS 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104554June 28, 2018
SUSPENSION
DRIVING ON LOCAL STREET, 25 MPH, THEN HEARD CLUNKING SOUND WHEN HITTING ROAD BUMPS. MECHANIC INSPECTION REVEALED SHOCK MOUNT COMPLETELY RUSTED OUT OF FRAME AND EXCESSIVE RUST AND ROTTING THROUGHOUT THE REAR FRAME. TOYOTA WILL NOT HELP SO WILL HAVE REPAIR PRIVATELY AND WELD NEW SLEEVES TO THE FRAME. TOYOTA HAS CREATED A VERY DANGEROUS SITUATION FOR ITS' CUSTOMERS BY USING INFERIOR METALS IN ITS' FRAMES FOR MANY YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101991June 15, 2018
STRUCTURE:BODY
IN 2012 WE RECEIVED A RECALL NOTICE FOR THIS VEHICLES FRAME. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND WE WERE TOLD EVERYHTHING LOOKS OK. NO OTHER ACTION WAS PERFORMED ON THE VEHICLE. YESTERDAY WE NOTICED A CRACK IN THE FRAME. THE CAR IS NON DRIVEABLE. WE CALLED THE DEALERSHIP AND WE WERE TOLD THIS IS NOW OUT OF WARRANTY. I CALLED TOYOTA HQ AND THEY STATED HAD IT BEEN SPRAYED - WHICH WAS TOYOTAS DIRECTION ON THIS RECALL, IT MAY HAVE PREVENTED THE RUSTING AND CRACKING BUT SINCE THE DEALER DIDN'T DO IT, IT IS NOW OUT OF ANYTHING ANYONE CAN DO. I ASKED THEM IF THEY WOULD SEND ME A COPY OF THE DIRECTIVE GIVEN TO THE DEALSHIPS ON HOW TO HANDLE THIS RECALL AND THEY SAID THAT IS NOT SOMETHING THEY COULD PROVIDE AND THEY CANNOT TAKE ACTION AGAINST THE DEALERSHIP. CAN YOU PLEASE HELP ME WITH THIS? I FEEL THAT IF THE DEALERSHIP HAD DONE THE SPRAYING AS THEY HAD BEEN INSTRUCTED, WE MAY NOT BE IN THIS SITUATION TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093919May 15, 2018
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT THE FRAME WAS ROTTING ON THE VEHICLE. MCGEE TOYOTA OF DUDLEY (191 W MAIN ST, DUDLEY, MA 01571) AND HERB CHAMBERS TOYOTA OF AUBURN (809 WASHINGTON ST, AUBURN, MA 01501) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091591May 3, 2018
STRUCTURE:BODY
MY 2002 TACOMA HAS SEVERE RUST ON THE FRAME AND DRIVE TRAIN AND I WAS TOLD BY THE TOYOTA DEALERSHIP THAT THE TRUCK UNDER BODY WAS SPRAYED IN 2010 AND THAT THERE HAVE TO BE HOLES IN THE FRAME TO BE COVERED. HE ALSO SAID THAT THERE WAS A 15 YEAR WARRANTY FOR MY FRAME TO WHICH IT IS NOW 2018 AND HAS EXSPIRED. I FEEL THAT TOYOTA KNEW THAT DEFECTED STEEL WAS USED FOR THESE FRAMES FROM 2002. I WON'T EVEN BOTHER TO GET IN TOUCH WITH THEM BECAUSE I KNOW THAT THEY WON'T DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091643May 3, 2018
UNKNOWN OR OTHER
I RECEIVED A INTERIM NOTICE LETTER FROM TOYOTA IN 2011, STATING THAT THE FRAME HAD A COATING DEFECT. I TOOK IT TO MY LOCAL OXMOOR TOYOTA DEALER IN 2011 AND THEY PUT A WAX COATING ON THE FRAME TO STOP THE FRAME FROM RUSTING MORE. I RECEIVED A RECALL LETTER ON THE SPARE TIRE ASSEMBLY AND I HAD OXMOOR TOYOTA FIX THAT AS WELL. THE ASSEMBLY WAS RUSTING AWAY. THIS WEEK I WAS DRIVING DOWN THE ROAD (HWY 480) AND THE TRUCK BECAME VERY LOOSE IN HANDLING. TOOK THE TRUCK HOME INSPECTED IT AND FOUND THE FRAME SNAPPED IN HALF ON THE DRIVERS SIDE REAR WHEEL WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082372April 1, 2018
SUSPENSION
MY FRAME IS JUST RUSTED OUT IN THE BACK END IT'S NEVER BEEN FLOODED ALWAYS TAKEN CARE OF VERY WELL AND I HEARD ABOUT THE FRAME RECALLS BUT MY VIN COMES BACK WITH NO RECALLS I JUST NEED TO SEE IF THIS CAN BE INVESTIGATED I KNOW PEOPLE WHO DID QUALIFY AND THERE FRAMES WERE PERFECTLY FINE BUT MINE IS JUST FALLING APART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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