Toyota RAV4 Complaints (2004)

154 consumer complaints on file.

#10299773January 14, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ON DEC.6,2009, MY RAV4 OVERHEATED AND THE CHECK ENGINE LIGHT CAME ON. TOOK IT TO THE LOCAL DEALER THE NEXT DAY AND THE DIAGNOSIS WAS THAT THE HEAD GASKET HAD BLOWN. THE COURSE OF ACTION WAS TO GRIND THE VALVES AND REPLACE. WHEN THIS WAS ATTEMPTED, 4 BOLTS THAT ATTACH TO THE ENGINE COULD NOT BE SECURED. THE ONLY OPTION WAS A NEW/REBUILT ENGINE. THE COST -$3700. I HAVE LEARNED THAT OTHER 2004 RAV OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS AND TOYOTA WILL NOT STAND BEHIND THEIR PRODUCT AND REPLACE THE DEFECTIVE PARTS NOR HELP WITH LABOR COSTS. I HAVE CONTACTED THEIR CALIFORNIA CUSTOMER SERVICE CENTER AND WAS TOLD THEY COULD DO NOTHING BECAUSE I WAS NO LONGER PROTECTED BY A WARRANTY. IN ADDITION TO TAKING OVER 5 WEEKS TO REACH THIS CONCLUSION, MY CAR IS STILL NOT REPAIRED AS I PONDER WHAT I SHOULD DO. CUSTOMER SATISFACTION APPEARS NOT TO BE A MAJOR CONCERN OF LOCAL DEALER NOR TOYOTA CORPORATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297179December 28, 2009
ENGINE AND ENGINE COOLING:ENGINE
I NOTICED A COOLANT LEAK BETWEEN 2ND & 3RD CYLINDER COMING FROM HEAD GASKET.THE LEAK AND THE CAUSE WAS CONFIRMED BY MY MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294531December 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 RAV 4 AUTOMATIC TRANSMISSION BEGAN SHIFTING VERY HARD. I HAVE RESEARCHED THE INTERNET AND THERE ARE MANY COMPLAINTS ON THIS SAME ISSUE. TOOK IT TO AAMCO FOR TESTING. IT IS RELATED TO THE COMPUTER MODULE AND CAUSED INTERNAL DAMAGE TO THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293534November 25, 2009
VEHICLE SPEED CONTROL, POWER TRAIN
2004 RAV4. ACCELERATOR HAS BECOME ERRATIC IN THE LAST 3 MONTHS. CAR WILL LEAP AHEAD WITH VIRTUALLY NO PRESSURE ON PEDAL. ONLY DOES IT OCCASIONALLY. PEDAL IS MOUNTED QUITE HIGH, ABOVE THE BRAKE PEDAL, AND CANNOT CONTACT FLOOR MATS. WHILE PULLING INTO A RIGHT ANGLE PARKING SPOT AT LOW SPEED AND WITH FOOT ON BRAKE, VEHICLE SUDDENLY SURGED AHEAD. I WAS ONLY 5 FEET FROM A BRICK WALL AND COULD NOT RESPOND QUICKLY ENOUGH TO BRAKE THE VEHICLE. IMPACT WITH WALL PLASTER (ABOUT 1 FOOT WIDE) CRUSHED THE BUMPER, GRILL AND BUCKLED THE HOOD. APPARENTLY SPEED WAS NOT GREAT AND THE AIRBAGS DID NOT DEPLOY BUT SEATBELTS CAUSED CHEST INJURY TO BOTH MY PASSENGER AND MYSELF. PERHAPS FORTUNATE THAT THE WALL WAS SO CLOSE OR MY PASSENGER AND MYSELF MIGHT HAVE BEEN MORE SERIOUSLY INJURED. WILL BE TRADING THIS CAR IN AS SOON AS IT IS REPAIRED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10291057November 5, 2009
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA RAV4. WHILE DRIVING 35 MPH HIS VEHICLE ACCELERATED TO A HIGH SPEED, AND WOULD NOT DECELERATE. CONSEQUENTLY HE CRASHED INTO A POLE. SHE SUSTAINED MULTIPLE INJURIES AND WAS HOSPITALIZED .THE POLICE WERE STILL CONDUCTING AN INVESTIGATION, AND A REPORT WILL BE AVAILABLE IF NECESSARY. THE VEHICLE WAS TOWED TO AN IMPOUND. THE TOYOTA MANUFACTURER WAS NOT CALLED. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10289267October 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 TOYOTA RAV 4. THE VEHICLE WOULD ONLY DRIVE NORMALLY WHEN THE ENGINE WAS WARM. WHILE IDLING ON TOP OF A HILL THE VEHICLE WOULD ALSO ROLL BACKWARDS. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275633July 2, 2009
ENGINE AND ENGINE COOLING:ENGINE
ON JUNE 1, 2009 I WAS DRIVING MY 2004 TOYOTA RAV4 WITH 121K MILES WHEN ALL OF A SUDDEN THE TEMPERATURE GAUGE WENT HOT, THE CHECK ENGINE LIGHT & VSC TRAC LIGHT CAME ON. DISCOVERED COOLANT LEVEL WAS LOW. TOOK TO DEALER NEXT MORNING WHO QUOTED ME A "HEAD GASKET" REPAIR FOR $1500 OUT OF POCKET BECAUSE WARRANTY EXPIRED. AFTER A MONTH OF NOT DRIVING IT (TO COME UP WITH FUNDS FOR REPAIR), I RETURNED TO DEALER ON JULY 1, 2009. DEALER ADVISED AFTER TAKING IT APART THAT THE HEAD GASKET WAS LEAKING AND THE BOLTS WERE "STRIPPED" AND I ALSO NEEDED A NEW ENGINE BLOCK WHICH WOULD RUN ABOUT $6,000+. I HAD NEVER HAD ANY OTHER PROBLEMS WITH MY VEHICLE UNTIL THIS INCIDENT & COMPLETED GENERAL MAINTENANCE REGULARLY. DEALER CALLED TOYOTA WARRANTY WHO AGREED TO PAY FOR ENGINE BLOCK (PARTS & LABOR FOR EVERYTHING BELOW THE HEAD) BUT THAT I STILL HAD TO PAY THE ORIGINAL QUOTE OF $1500 FOR THE HEAD GASKET, WATER PUMP & S BELT. I HAVE FOUND SEVERAL COMPLAINTS WITH SAME EXACT PROBLEM, OBVIOUSLY SINCE TOYOTA AGREED TO PAY FOR PART OF THIS THEY KNOW SOMETHING IS DEFECTIVE BUT WILL NOT MAKE A RECALL. I FEEL THEY OWE ME THE HEAD GASKET REPAIR AS WELL SINCE IT IS ALL PART OF THE SAME PROBLEM AND WILL FILE A PRODUCT COMPLAINT WITH TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275387June 30, 2009
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING
CAR WAS SERVICED MAY 28, 2009, THEN DRIVEN ACROSS COUNTRY, FROM NEW YORK STATE. ABOUT TWO HOURS OUTSIDE OF AUSTIN, TEXAS, THE CAR BEGAN TO OVERHEAT, WAS FOUND TO BE COMPLETELY EMPTY OF COOLANT. CAR BROUGHT TO TOYOTA DEALERSHIP WHERE NO RADIATOR OR OTHER COOLING SYSTEM LEAKS WERE DETECTED, BUT THE HEAD GASKET WAS BLOWN. WHEN THEY TORE DOWN THE ENGINE TO REPLACE THE HEAD GASKET, THEY STATED THAT "THE BOLTS ARE STRIPPED" AND NOW THE ENGINE HAD TO BE REPLACED -- AT A COST OF $7000 +. THE MECHANIC STATED THAT HE HAD SEEN OTHER TOYOTAS WITH THIS PROBLEM AND THERE MIGHT BE A TSB OUT ON IT -- BUT IT WAS PAST WARRANTY AND SO WERE "STUCK". NO ONE CAN EXPLAIN WHY THE BOLTS WOULD HAVE SPONTANEOUSLY "STRIPPED". THE CAR HAS BEEN SITTING AT THE DEALERSHIP FOR THREE WEEKS WHILE WE TRY TO FIGURE OUT WHAT TO DO WITH IT. THE HEAD MECHANIC SAYS IT ISN'T WORTH ANYTHING BUT HE'LL TAKE IT OFF OUR HANDS FOR THE COST OF THE PARTIAL REPAIR BILL ($600). WE'RE NOT GETTING THE STRAIGHT STORY, TOYOTA REFUSES TO COVER THE REPAIR, BUT THERE ARE POSTINGS ALL OVER THE INTERNET WITH VERY SIMILAR STORIES, INCLUDING THAT TOYOTA HAS SELECTIVELY "PARTICIPATED" IN THE REPAIRS. THERE IS NO TSB FOR THIS CAR APPARENTLY -- BUT THERE ARE FOR CARS WITH THE SAME ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264107April 3, 2009
ENGINE AND ENGINE COOLING
HEAD GASKET ON THE 2004 TOYOTA RAV4. I TOOK MY CAR IN FOR SCHEDULED MAINTENANCE INCLUDING CHANGING FRONT BRAKE PADS, AN ALIGNMENT AND OIL CHANGE. WITHIN A WEEK OF THIS VISIT MY HEAT WOULDN'T WORK, TOOK IT BACK, WAS RECHECKED AND ADVISED THERE WAS NOTHING WRONG. WITHIN A WEEK AFTER THIS VISIT IT STARTED TO SMOKE, TOOK IT BACK AND WAS ADVISED THAT I HAD A LEAK, NEEDED A NEW WATERPUMP. TOOK IT FOR A SECOND OPINION AND DECIDED TO TAKE IT BACK TO MY DEALERSHIP. THEY BROKE DOWN THE ENGINE AND ESSENTIALLY ADVISED ME THAT THE THREADS ON MY HEAD GASKET FELL AND APART IN THE ENGINE BLOCK AND WAS ADVISED TO CALL TOYOTA TO SEE THEY WOULD HELP WITH THE COST. I'VE HEARD THIS IS A RECURRING PROBLEM WITH THE HEAD GASKETS USED IN SOME TOYOTA MODELS. I BOUGHT MY CAR BRAND NEW AND ONLY HAD 86,000 MILES ON IT BEFORE IT WAS DECLARED A TOTAL LOSS UNLESS I WANTED TO PAY $6,000 TO HAVE IT REPAIRED. THERE WAS A RECALL I FOUND ONLINE DESCRIBING THE SAME PROBLEM BUT IT WAS FOR AN OLDER VERSION OF THIS CAR. I BELIEVE THAT THEY ARE PRODUCING THE SAME DEFECTIVE HEAD GASKETS AND LEAVING THEIR CUSTOMERS TO ABSORB THE COST. THIS IS TRULY UNFAIR AND IN OUR CURRENT ECONOMY, I AM FORCED TO BUY A CAR FOR SOMETHING THAT COULD BEEN PREVENTED IF THEY WERE MAKING QUALITY AND RELIABLE HEAD GASKETS FOR ALL THEIR CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255281January 16, 2009
VEHICLE SPEED CONTROL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE LIGHT IS ALWAYS LIT...EVEN WITH FULL TIRE PRESSURE. NOW AT 151K MILES, THE VSC TRAC, TRAC OFF AND CHECK ENGINE LIGHT ARE ON. NOTHING SEEMS TO BE WRONG AND BULLETIN BOARDS SHOW PEOPLE SPENDING A LOT OF MONEY AT DEALERSHIP ONLY TO HAVE IT COME ON AGAIN. I WILL NOT GO THAT ROUTE, AND WILL TRY TO TURN IT OFF AS IT SEEMS THAT IT IS A GLITCH. WANT TO REPORT IN THE HOPES THAT TOYOTA WILL FIX/RECALL. I LOVE MY RAV4 AND WANT TO BUY ANOTHER ONE WHEN THIS ONE IS TOO OLD TO DRIVE, BUT DON'T WANT TO HAVE ELECTRICAL PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220271March 6, 2008
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2004 TOYOTA RAV4. THE CONTACT STATED THAT HER TWO REAR WINDOWS SHATTERED SPONTANEOUSLY. ON ONE OCCASION, THE CONTACT HAD JUST TURNED OFF THE VEHICLE AND THE WINDOW JUST POPPED, SHATTERED, AND EXPLODED. THE SECOND TIME, THE CONTACT HAD JUST GOTTEN INTO THE VEHICLE AND CLOSED THE DRIVER DOOR WHEN THE REAR WINDOW DRIVER SIDE ALSO POPPED, SHATTERED, AND EXPLODED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE CONTACT NOTIFIED TOYOTA HEADQUARTERS AND THEY REFERRED HER TO A LOCAL DEALER. SHE ATTEMPTED TO CONTACT TOYOTA, BUT THEY HAVE NOT RETURNED HER CALLS. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 73,000 AND FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213041December 28, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), VEHICLE SPEED CONTROL
CHECK ENGINE LIGHT AND VEHICLE STABILITY LIGHT ARE ON, I HAVE ON AND OFF SMELLED THE SULFUR SMELL. ALSO, HAVE A PROBLEM WITH THE CRUISE CONTROL GOING OUT OF CONTROL, AROUND SHARP CORNERS WHERE I HAVE TO SLAM ON BRAKES TO DISENGAGE TO CONTROL THE VEHICLE AS IT WILL NOT STOP ACCELERATION, IT INCREASES ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208899November 14, 2007
ELECTRICAL SYSTEM:SOFTWARE
VEHICLE HAS A FLAT SPOT, OR THROTTLE RESPONSE LAG, ESPECIALLY NOTICEABLE WHEN COLD, AND STARTING OFF IN 1ST GEAR. SUSPECT THE ECU MAY NEED UPDATING, WITH THE THROTTLE BY WIRE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208556November 9, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
THERE IS A THROTTLE RESPONSE DELAY UPON INITIAL ACCELERATION, MOST NOTICEABLE WHEN ENGINE IS STILL COLD. MOST RESEMBLES A FLAT SPOT. ENGINE ACTUALLY STUMBLES, OR HESITATES WHEN STARTING OFF. ALSO HESITATES WHEN UNDERWAY UNTIL WARM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183777February 28, 2007
AIR BAGS:FRONTAL
TL* - THE CONTACT CALLED REGARDING A 2004 TOYOTA RAV4. THE CONTACT WAS TRAVELING AT APPROXIMATELY 35 MPH AND ANOTHER A VEHICLE REAR ENDED THE CONTACT'S VEHICLE. IT WAS BADLY DAMAGED, AND SO WAS THE OTHER VEHICLE. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY. THE CONTACT HAD THE SEAT BELT ON . THE FAILURE MILEAGE WAS 100,000. THE CONTACT WAS INJURED. THE VEHICLE WAS TOWED AWAY. THE CONTACT HAD PICTURES OF THE VEHICLE. A POLICE REPORT WAS TAKEN. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10177402December 30, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
AUTOMATIC TRANSMISSION SHIFT CABLE BROKEN WHILE SELECTING TO PARK, THIS VEHICLE COULD ROLL FORWARD OR BACKWARD UPON RELEASING THE BRAKE. IF IN CASE THE CABLE BROKEN WITHOUT KNOWING WHILE CRUISING I HAVE NO OPTION TO DOWNSHIFT IN CASE OF EMERGENCY ON A DOWNHILL ROAD OR BRAKE SYSTEM FAILURE. I'VE REPLACED THE PART AT A COST OF $196.00 + LABOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168361September 15, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
DT*: THE CONTACT STATED A GRINDING NOISE WAS COMING FROM THE REAR AND THE DEALERSHIP DETERMINED THE CALIPER REMAINED IN A CLOSED POSITION. THE PADS, ROTORS, AND CALIPERS WERE REPLACED. 10,000 MILES LATER, THE PROBLEM RETURNED. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND THE PADS, ROTORS AND PINS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168386September 15, 2006
CHILD SEAT
DT*: THE CONTACT STATED WHILE THE CHILD WAS RESTRAINED IN A SAFETY SEAT, THE CHILD'S LEFT THUMB BECAME TRAPPED INSIDE THE SLOT FOR A REMOVABLE CUP HOLDER THAT ATTACHED TO THE SEAT. THE CONTACT ATTEMPTED TO REMOVE THE OCCUPANT'S FINGER FROM THE SLOT, BUT AFTER SEVERAL ATTEMPTS THE THUMB COULD NOT BE REMOVED. THE CHILD INSIDE THE SEAT WAS TRANSPORTED TO A LOCAL HOSPITAL WHERE THE SAFETY SEAT WAS LITERALLY CUT OFF OF THE OCCUPANT'S THUMB. MINOR INJURIES WERE SUSTAINED. THE CHILD SAFETY SEAT WAS A COSCO ALPHA OMEGA, MODEL # 22-151-BLA; DATE OF MANUFACTURE WAS NOV. 14, 2005. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10166388August 23, 2006
VISIBILITY:WINDSHIELD
WHILE SITTING IN MY DRIVEWAY DURING MY LUNCH HOUR, 1310 HOURS, THE WINDSHIELD CRACKED. THE CRACK STARTS AT THE TOP PASSENGER SIDE, COMES AND AT ALMOST THE MIDDLE OF THE PASSENGER SIDE, CURVES TOWARDS THE DRIVER'S SIDE. CAR IS 2 1/2 YEARS OLD. CAR WAS TAKEN FOR SERVICE THE NEXT DAY. TOYOTA REFUSES REPLACE THE WINDSHIELD. FOUR SERVICE TECH'S SAID THEY SEE NO ROCK CHIPS, AND SAID THE CRACK IS DUE TO FACTORY FAILURE. HOWEVER, ON THE SERVICE REPORT, IT'S WRITTEN THAT CRACK IS DUE TO HEAT. I LIVE IN EUREKA, CALIFORNIA, ON THE COAST, WHERE THE HIGH MIGHT BE 63 DEGREES IF WE ARE LUCKY! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163825July 28, 2006
VISIBILITY:GLASS, SIDE/REAR
THE VEHICLE WAS PARKED WITH ALL WINDOWS DOWN, HEARD A LOUD NOISE LOOKED BACK TO SEE THE REAR DOOR WINDOW SHATTER COMPLETELY. UPON INSPECTION, THERE WAS NO SIGN OF ANY FOREIGN OBJECTS INSIDE OR OUTSIDE THE VEHICLE. THE WINDOW PULLED AWAY ABOUT 3/4 INCH ON BOTH EDGES, IT BOWED OUTWARDS AND THERE WAS A RECTANGULAR OPENING IN THE GLASS ABOUT 6 INCHES WIDE BY 2 INCHES HIGH. THE LOCAL DEALER CONCURRED THAT IT WAS NOT A NORMAL REACTION TO THE GLASS BEING HIT BY AN OBJECT BUT SAID NO INCIDENTS HAVE BEEN REPORTED THEREFORE WILL NOT PAY FOR THE COST OF THE GLASS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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