Toyota RAV4 Complaints (2016)

257 consumer complaints on file.

#11460576April 12, 2022
ENGINE
I called in a complaint a few weeks ago, the ref# is 1145-8214. ODI. I would like to upload my photos and other information of my RAV4 fire that started without any warning. I would also like to add that this was not a battery related issue. We never replaced the battery in the 2 years we had this RAV4. We bought this car from a reputable Toyota dealership. My husband would have also noticed if the battery was the incorrect size. We believe this fire was caused by rodents eating on the soybean wiring coating. We had issues with our Camry with chewed up wiring we had to replace those wires and saw feces in our all ourToyota cars.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459509April 4, 2022
SEAT BELTS
The contact owns a 2016 Toyota Rav4. The contact stated that while driving at various speeds, the seat belt alert chime would intermittently engage while the seat belt was in use. The seat belt warning light was also illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 74,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458214March 24, 2022
ENGINE
The contact owns a 2016 Toyota Rav4. The contact stated that while the vehicle was parked, unattended in the driveway, it caught fire in the engine. The fire department extinguished the fire. There were no reported injuries, property damage or police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent lot. The manufacturer was not contacted. The fire department provided report number 2022-05-FV. The approximate failure mileage was 112,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457148March 17, 2022
ELECTRICAL SYSTEM
I was driving from Ft Myers to Tallahassee on I-have 75 in Florida on March 8, 2022. All of a sudden, I heard the Lane Departure Assist go off in my car (which I had previously turned off because the alert is annoying) and my phone stopped working (it was plugged into a USB port in the car playing a podcast). A few minutes later, I stopped at a rest area and noticed my trip odometers had reset and a bunch of other settings I had previously set in my car had also reset back to factory settings, such as the cruise control settings, blind spot monitor, and parking assist. There might be more...I just haven't noticed those yet. When I got back home, I saw an envelope from Toyota titled, "12-Volt Battery Size and Installation Inspection Consumer Advisory." I did get my battery replaced in Winter 2020 by a non-Toyota dealer so now I'm wondering if that has anything to do with this Consumer Advisory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455911March 9, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Toyota Rav4. The contact stated while driving 10 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that extra effort was needed to depress the brake pedal while stopping the vehicle. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455671March 8, 2022
AIR BAGS
The friend of the contact's son owns a 2016 Toyota Rav4. The contact stated while his son's friend was driving at 10-15 MPH and making a turn with his son in the passenger seat, another vehicle crashed into the front passenger side of the vehicle. The front passenger air bags and the passenger curtain air bags deployed brutally and violently hit the contact's son face, chest and head. The contact's son was transported to the hospital with the assistance of emergency units. The contact's son sustained three dislocated front upper teeth and root, two dislocated front lower teeth and lesions on the lips. Additionally the contact's son sustained injuries on the neck, face, head, chest and pelvis. There was no further information provided. The vehicle was towed to a tow lot. A police report was filed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11454473February 28, 2022
STRUCTURE:BODY
I was driving down a highway on the afternoon of February 26, 2022, when we heard a loud pop. At our next stop, we pulled back the interior sunroof cover and discovered the sunroof had shattered spontaneously. It was buckled up, not down, so I don't believe anything on the highway hit the vehicle. We were very lucky the interior cover was closed at the time it happened, or it's possible glass could have fallen into the car on the driver or passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447537January 14, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact’s daughter owns a 2016 Toyota Rav4. The contact stated that while the vehicle was idle, the warning message “System Failure” illuminated and the vehicle shuddered, shut off, and lost electrical power. The contact’s daughter shifted into Park. The vehicle was towed to the dealer who diagnosed the failure as a loose vacuum hose and retched fuel system. The dealer secured the vacuum hose; however, the failure reoccurred while she was at a complete stop. The vehicle was towed to the dealer who diagnosed the failure as a contaminated charcoal canister. The dealer replaced the canister; however, the failure reoccurred. The vehicle was towed to the dealer and it was stated that fuel was leaking onto the charcoal canister. The charcoal canister was replaced for the second time; however, the failure persisted. The vehicle was taken back to the dealer for a 4th time. The dealer sent a full diagnostic report to the manufacturer. The manufacturer sent engineers, field experts, and a district manager who took the vehicle apart and diagnosed that the charcoal canister and the evaporative emission control system including the gas tank needed to be replaced. The contact stated that the vehicle was repaired, and the gas cap was tightened. However, the failure persisted. The vehicle was towed to the dealer three more times. The charcoal canister was replaced but the failure persisted. The contact stated that failure would occur when the vehicle was idle at a complete stop. The contact referenced NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The contact stated that the manufacturer opened a case and had been assigning the case to different district managers. The vehicle was not repaired. The failure mileage was approximately 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440109November 11, 2021
SERVICE BRAKES
I was traveling at a speed of 40 mph on a wet road. As I approached an intersection with stop sign I applied brakes about 100 feet before the stop sign. The ABS engaged shortly after I applied the brakes. I continued to keep foot on brake but was continuing to get closer to the intersection and the ABS was not disengaging. I attempted once to let off the ABS and apply the brakes but the ABS was still on disengaging. At this point I was entering the intersection and turned my wheel toward the left at an embankment and pulled up on my emergency parking brake to stop the vehicle. The incident did not result in a collision, as it was a 3 way stop and the other vehicles at the intersection was able to avoid hitting me. I called Rohrich Toyota immediately to see if there was a recall in the brakes or a known problem. I was told there wasn't any known problem. I tested out the brakes at slow speed and the problem didn't repeat itself under slow conditions so I drove home. I believe there is a problem with the ABS not disengaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438895November 1, 2021
AIR BAGS, SERVICE BRAKES
I was driving on the entrance road to a major highway, and as I approached the curve in the road and pressed on the brakes to decelerate, the vehicle began to shake, and as I pressed the brakes harder to slow down, they did not engage, the front wheels became locked in the position of the curving road at an angle and the vehicle went off road at approx 45mph down an embankment and into a tree. The air bags did not deploy. The vehicle is totaled and although there were no fatalities minor injuries did occur since the airbags did not keep the passenger nor driver from hitting there head on the windows and door jam, and the steering wheel.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11435857October 7, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
- I believe the ECM has failed, and I believe this after replacing battery, starter, spark plugs, and spark plug wires. While accelerating, and while maintaining a consistent speed over 50 mph, the tachometer (and engine, accordingly) yanks itself back and forth between 3500 and 5500 rpm. The vehicle physically jumps back and forth between massive acceleration and decceleration, without any change in throttle/pedal placement. This occurs while in Cruise Control, Eco Mode, Normal Mode, and Sport Mode. There is not yet a discernable pattern or trigger identified in why this occurs. - My safety and the safety of others has been put at risk by the vehicle's jerking, halting, and unplanned acceleration in heavy traffic situations. It scares me and others in traffic, to the point that people have asked if I was okay after being able to visibly notice the car's behavior on the highway, and my reaction. - The problem has been reproduced twice by an independent service center. Toyota Dealership read the computer for the vehicle to pull codes, told me nothing was wrong, and sent me away. - The vehicle has been inspected by my local Toyota dealership (lackluster inspection, in my opinion). Nothing resulted from this inspection. - There were (and still are) NO warnings lamps, messages, reminders, codes, or notifications of any kind to show that something is abnormal in my engine. This is the most vexing part of this issue. As far as the computer in the Rav4 is concerned, everything is nearly perfect. and it IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434339September 25, 2021
STEERING
Steering wheel lock Dealer suggest to replace the steering column , car only have 30 K miles ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424085July 9, 2021
ENGINE
The contact owned a 2016 Toyota Rav4. The contact stated that while driving approximately 50 mph when they noticed smoke and flames were coming from underneath the hood of the vehicle. The contact stated that when they attempted to move to the passenger side of the road they realized there was not enough room to do so causing them to roll over several times downhill eventually crashing into two trees. The contact stated that a civilian came and assisted them out of the vehicle once they noticed the crash. The air bags did deploy. The contact received head, neck, rib, sternum, and foot. Medical attention was needed. A police report was filed. The vehicle was towed and deemed totaled. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11417886May 20, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Toyota RAV4. The contact stated that the moon roof was leaking. The failure had gotten progressively worse over time causing damage to the interior of the vehicle. The contact had not taken the vehicle to the dealer. The manufacturer was made aware of the failure. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416697May 15, 2021
EXTERIOR LIGHTING
CONDENSATION IS APPEARING ON BOTH OF THE BACK BRAKE LIGHTS THE CAR HAS 40000 MILES NOT SURE SHY THIS IS HAPPENING I BELIEVE THAT THE SEAL HAS BEEN BROKEN ON THE RIM OF THE BACK LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415425May 6, 2021
ELECTRICAL SYSTEM, ENGINE
OUR 2016 RAV4 PRODUCED A LOUD CLUNK THEN LOST POWER (AFTER BEING DRIVE 5-10 MINUTES) AND CAME TO A COMPLETE STOP. THE ENGINE WOULD NOT TURN OVER NOR THE CAR POWER COME BACK ON. WHITE SMOKE BEGAN WITHIN 30 SECONDS OF LOSING POWER AND WITHIN ONE MINUTE FLAMES BEGAN SHOOTING OUT UNDER THE DRIVER'S SIDE UPPER HOOD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11414617April 30, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HER HUSBAND WAS STOPPED AT A TRAFFIC LIGHT, HE STARTED SMELLING AN ABNORMAL BURNING ODOR BEFORE FLAMES STARTED COMING UP FROM UNDER THE DASHBOARD AND OUT OF THE DRIVER'S AND PASSENGER'S SIDE VENTS. THE DRIVER PULLED OVER AND STARTED POURING WATER FROM A COOLER ONTO THE FIRE TO TRY TO EXTINGUISH THE FLAMES HOWEVER, THE FLAMES REIGNITED. ANOTHER MOTORIST PULLED OVER TO ASSIST AND DISCONNECTED THE BATTERY. A BUSINESS OWNER ALSO STOPPED BY, AND EXTINGUISHED THE FLAMES WITH A FIRE EXTINGUISHER. THE FIRE DEPARTMENT ARRIVED HOWEVER, THE FIRE WAS ALREADY EXTINGUISHED. A POLICE REPORT WAS FILED. THE DRIVER STATED THAT A FIRE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE DASHBOARD WAS DESTROYED. THE DRIVER SUSTAINED BURNS ON BOTH HANDS HOWEVER, MEDICAL ATTENTION WAS NOT SOUGHT. THE DRIVER CONTACTED FIESTA KIA (7400 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505)999-2700) WHERE THE VEHICLE HAD BEEN PURCHASED ONLY 22 DAYS EARLIER. THE DEALER ARRIVED AT THE SCENE AND THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED STILL UNREPAIRED. THE INSURANCE PROVIDER WAS CONTACTED AND INFORMED THE DRIVER THAT A FIRE INVESTIGATOR WOULD BE SENT OUT TO INSPECT THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE INSURANCE PROVIDER HAD NOT YET DECIDED WHETHER OR NOT THE VEHICLE WAS A TOTAL LOSS. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11412949April 19, 2021
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY, TRAVELING ABOUT 65MPH WHEN ALL OF THE SUDDEN I HEAR A LOUD BANG. I PULL OVER MY CAR AND NOTICE A LARGE HOLE IN MY SUNROOF. I DIDN'T PASS UNDER A BRIDGE AND THERE WAS NO EVIDENCE A ROCK OR OTHER OBJECT WAS DROPPED ON THE ROOF. ADDITIONALLY, THE GLASS WAS CURVED UPWARD, LIKE A BOTTLE TOP BURSTING FROM A BOTTLE. THE SUNROOF SEEMED TO SPONTANEOUSLY EXPLODE. I BELIEVE THE ONLY POSSIBLE EXPLANATION IS A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405450March 29, 2021
EXTERIOR LIGHTING
HEADLIGHT WATER CONDENSATION....IN MADE IN JAPAN MODEL....MY HEADLIGHT GOT WATER CONDENSATION LOOKS WORST OVER THE TIME... I LOOK ON INTERNET N FOUND THAT'S RAV4 ASSEMBLED IN JAPAN HAS SPECIFIC WITH HEADLIGHTS.... HTTPS://WWW.RAV4WORLD.COM/THREADS/MOISTURE-IN-HEADLAMPS.294553/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405116March 27, 2021
VEHICLE SPEED CONTROL
I WAS IN A PARKING LOT WHEN I STARTED MY CAR AND PUT IT IN REVERSE. WITH MY FOOT ON THE BRAKE THE CAR REED WITH THE TACHOMETER REACHING THREE. IT WAS DIFFICULT TO KEEP THE CAR FROM JUMPING BACKWARD. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I HAD THE CAR CHECKED OUT ON APRIL 19, 2012. AT THAT TIME I WAS TOLD THAT I MUST HAVE HIT THE BAKE AND GAS AT THE SAME TIME. THEN I WAS TOLD THAT THE CAR COMPUTER HAS TO LEARN THE WAY I DRIVE. I AM SCARED TO DRIVE MY CAR NOW BECAUSE I DON'T KNOW WHEN THIS WILL HAPPEN AGAIN. I AM THROUGH BEING INSULTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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