Toyota RAV4 Complaints (2019)

906 consumer complaints on file.

#11279609November 12, 2019
ELECTRICAL SYSTEM
THIS CAR IS A HYBRID, AND HAS A SO-CALLED "SMART KEY." THE VEHICLE ENGINE SYSTEM IS DESIGNED TO CONTINUE TO OPERATE WHEN THE KEY IS REMOVED FROM THE CAR, EVEN IF THE TRANSMISSION IS STILL ENGAGED. USUALLY, THIS SHOULD NOT HAPPEN BECAUSE THE DRIVER SHOULD TURN OFF THE ENGINE BY PUSHING THE ON/OFF BUTTON BEFORE WALKING AWAY FROM THE VEHICLE. BUT IT IS POSSIBLE TO INADVERTENTLY FAIL DO THIS PROPERLY, BY EITHER NOT PUSHING THE OFF BUTTON, NOT PUSHING IT HARD ENOUGH, OR FAILING TO FULLY PUT THE TRANSMISSION IN PARK BEFORE PUSHING THE ON/OFF BUTTON. BECAUSE THE VEHICLE IS A HYBRID, IT IS USUALLY COMPLETELY SILENT EVEN IF THE ENGINE SYSTEM IS STILL ON. THE VEHICLE WILL EMIT 3 SHORT, RELATIVELY QUIET, BEEPS WHEN LEAVING THE VEHICLE WHILE THE ENGINE IS STILL TURNED ON, BUT THE VARIOUS SYSTEMS IN THE CAR OFTEN EMITS THE SAME BEEPS, SO THEY ARE EASY TO INADVERTENTLY DISREGARD. IF THE CAR IS LEFT IN A HOME GARAGE, IT CAN FILL THE HOME WITH LETHAL CARBON MONOXIDE. IF THE TRANSMISSION IS ENGAGED, THE UNOCCUPIED VEHICLE CAN MOVE. THERE ARE MULTIPLE WELL REPORTED FATALITIES FROM THESE DEFECTS. VIRTUALLY ALL OTHER MANUFACTURERS OF VEHICLES WITH SMART KEYS CORRECTED THIS DEFECT YEARS AGO, BY AUTOMATICALLY TURNING OFF THE ENGINE IF THE SMART KEY IS REMOVED. TOYOTA IS CORRECTING THIS ISSUE IN 2020 MODELS. BUT TOYOTA IS NOT, TO MY KNOWLEDGE, CORRECTING IT IN 2019 AND EARLIER CARS. IT WOULD PROBABLY BE A RELATIVELY STRAIGHTFORWARD FIX, WHICH COULD BE IMPLEMENTED THROUGH A FIRMWARE UPDATE. BECAUSE THIS IS A SERIOUS, POTENTIALLY LETHAL DEFECT, I BELIEVE TOYOTA SHOULD BE REQUIRED TO RECALL EXISTING 2019 AND EARLIER CARS AND CORRECT THE PROBLEM. THOUGH I BELIEVE THE PROBLEM IS SERIOUS, I HAVE NOT HAD AN ACCIDENT DUE TO THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279430November 11, 2019
FUEL/PROPULSION SYSTEM
VEHICLE'S OWNERS MANUAL STATES THAT REFULE LIGHT COMES ON WHEN THERE IS ONLY 2.2 GAL LEFT IN TANK. AT REFUELING, VEHICLE ONLY ACCEPTS 9-10 GALLONS WITHOUT TOPPING OFF/ FORCING ADDITIONAL FUEL. VEHICLE WILL SHOW LESS THEN FULL TANK AT STARTUP AFTER REFUEL. WHEN BROUGHT TO DEALERS ATTENTION, I WAS ADVISED THAT TOYOTA WAS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279293November 10, 2019
UNKNOWN OR OTHER
SAFETY SENSING SYSTEM NOT FUNCTIONAL - SEE ATTACHED LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278599November 7, 2019
UNKNOWN OR OTHER
THE 2 INCH MULTIFUNCTION DISPLAY ON THE 2019 TOYOTA RAVV4 IS CREATING A DANGEROUS CONDITION. THE GEE-WHIZ FUEL ECONOMY DATA IS PREDOMINANTLY DISPLAYED IN THE CENTER OF THE SCREEN WHILE THE IMPORTANT AND OFTEN USED CRUISE CONTROL SPEED SETTING IS IN A BARELY READABLE SIZED FONT. OTHER MORE USEFUL DATA IS ALSO DISPLAYED IN VERY SMALL FONT. TOYOTA SHOULD BE REQUIRED TO REPROGRAM AND UPDATE THE DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278752November 7, 2019
FUEL/PROPULSION SYSTEM
WHEN FILLING MY GAS TANK THE FUEL SYSTEM DOES THE AUTO SHUT OFF BEFORE THE FUEL TANK IS FULL. THE FIRST FEW TIMES I FILLED THE NEW VEHICLE, I PUT THE NOZZLE BACK IN THE PUMP THINKING IT WAS FULL, BUT WHEN I STARTED MY CAR, THE FUEL GAUGE REGISTERED ABOUT 2-3 TICKS BELOW THE FULL LINE, SO MAYBE 7/8 FULL. THE NEXT FEW TIMES I CONTINUED TO FILL WELL PAST THE AUTOMATIC FUEL SHUT OFF AND PUT IN AT LEAST 2-3 GALLONS MORE. THIS GOES AGAINST ENVIRONMENT RECOMMENDATIONS BUT I SHOULD BE ABLE TO GET A FULL TANK OF GAS ON A NEW CAR, NOT JUST 9 GALLON ON A 14.5 GALLON TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277809November 3, 2019
POWER TRAIN
TRANS MISSION JERKS HARD AFTER I COME TO A COMPLETE STOP AND DRIVE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277778November 3, 2019
SERVICE BRAKES
PURCHASED RAV4 HYBRID IN MAY AND NOTICED THE CAR WOULD HAVE A SQUEAL/SQUEAK WHEN STARTING. EVENTUALLY WAS TOLD THE ROTORS WERE WARPED AND WAS 'FIXED' HOWEVER UPON DRIVING OFF I NOTICED THE BREAK ASSIST WAS NOT THE WAY IT WAS. IT WAS DELAYED IN BREAKING ESPECIALLY IF NEEDING TO BREAK SUDDENLY. CURRENTLY IS BEING INSPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277439October 31, 2019
FUEL/PROPULSION SYSTEM
CANNOT COMPLETELY FILL THE FUEL TANK WITHOUT MANUALLY FORCING THE FUEL AFTER THE PUMP SHUTS OFF. IT STOPS FILLING AT ABOUT 3/4 FULL OR ABOUT 9 GALLONS. THE FUEL TANK HOLDS 14.5 GALLONS. IT IS RISKY AND NOT SAFE TO MANUALLY FORCE FUEL INTO THE TANK TO GET IT FULL. YOU HAVE NO IDEA WHEN IT IS FULL UNTIL THE FUEL OVERFLOWS. FUEL OVERFLOW RISKS FIRE AND IS JUST ONE OF THE SAFETY ISSUES. I BEGAN NOTICING THIS ISSUE AFTER A COUPLE FILL UPS THIS PAST JULY. IT HAPPENS WITH EACH ATTEMPT TO REFUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277130October 30, 2019
POWER TRAIN
THE TRANSMISSION IS VERY JERKY. IT SEEMS TO START IN 4TH GEAR AND IF I HAVE TO SPEED UP IN AN INTERSECTION, IT DOWNSHIFTS VIOLENTLY AND CAUSES A LOT OF JERKING WHILE DRIVING. NOT A GREAT EXPERIENCE AND WORRIED ABOUT THE LIFE OF THE TRANSMISSION.VEHICLE HAS 4200 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277217October 30, 2019
FUEL/PROPULSION SYSTEM
VEHICLE WILL NOT ALLOW CONSISTENT FUEL FILL. PUMP OFTEN SHUTS OFF WELL SHORT OF FULL TANK. USUALLY STOPS AROUND 7/8 TANK. ATTEMPTING TO FILL THE TANK FULLY SOMETIMES RESULTS IN FUEL OVERFLOW AND SPILLAGE. IT IS IMPOSSIBLE TO CONSISTENTLY FILL THE TANK ANYWHERE NEAR FULL. AFTER A "FILL", I DRIVE 20 OR 30 MILES AND AM ALREADY AT A GAUGE LEVEL OF 3/4 TANK. THIS IS ON A HYBRID, WITH THE COMPUTER SHOWING 40+ MPG. THERE IS A FLAW IN THE FUEL SYSTEM THAT PREVENTS FILLING THE TANK COMPLETELY. MY ESTIMATE IS ROUGHLY 1.5-2 GALLONS BELOW FULL IS WHEN THE PUMP SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271649October 28, 2019
FUEL/PROPULSION SYSTEM
EVER SINCE I FIRST DROVE MY RAV4 OFF THE LOT, I NOTICED IT HAD A RANGE OF 580 MILES TO EMPTY. I'VE NEVER SEEN THAT EVER SINCE THE FIRST TIME I SAT IN THE CAR. WHEN I WENT TO THE FUEL PUMP, I WAS ONLY ABLE TO GET IN NO MORE THAN 10 GALLONS AND MY METER WOULD ALWAYS SHOW 2 TICKS BELOW FULL, WHICH IS ABOUT 3/4 OF THE METER GAUGE. THIS HAPPENED MULTIPLE TIMES, SO I TRIED PUMPING IN MORE GAS AFTER IT AUTO SHUTOFF AND EACH TIME IT WOULD PUMP A BIT AND THEN STOP. IF I TRICKLED GAS INTO THE CAR, IT WOULD FILL UP EVENTUALLY AND THE NEEDLE WOULD FINALLY SHOW THE NEEDLE PAST FULL AND DTE OF 530 MILES TO EMPTY. EVENTUALLY I KEPT HAVING THE SAME PROBLEM SO I BROUGHT IT TO THE DEALER TO GET IT SERVICED. FUEL EVEN SPILLED OUT OF MY TANK ONCE AND GOT ONTO MY CLOTHES WHEN FILLING UP MY TANK. THEY COULDN'T FIX IT SO THEY HAD ME COME BACK LATER AND REPLACED MY ENTIRE FUEL TANK AT MY 5K MILE SERVICE. AFTERWARDS, MY TANK SEEMED TO FILL CLOSER TO FULL, BUT I NOTICED IT'S ACTUALLY STILL A BIT BELOW FULL. ALSO EVEN WHEN DRIVEN TO 0 MILES LEFT AND THE LIGHT BEING ON, I COULDN'T GET MORE THAN 10.5 GALLONS INTO THE TANK, AND IT WOULD ALSO SHOW THE NEEDLE A BIT BELOW FULL. THIS LED ME TO TRY AND DRIVE MY CAR AND FORCE IT TO EMPTY EVEN THOUGH IT'S NOT RECOMMENDED. I PUT A 2.5 GALLON SPARE FUEL CONTAINER IN MY BACKSEAT AND DROVE IT UNTIL I REACHED 120 MILES PAST THE EMPTY MARK, AND MY CAR TOLD ME TO PULL OVER WHEN IT'S SAFE AND TO GET FUEL. I PUT IN 0.2 GALLONS AND WAS THEN ABLE TO DRIVE TO THE CHEVRON NEARBY AND PUMP IN ABOUT 14.055 GALLONS INTO THE CAR. EVEN THEN, MY NEEDLE WAS JUST AT THE FULL MARK AND NOT PAST IT. I NOTICED THAT IN USUALLY ABLE TO PUT IN ANOTHER 1.5-2 GALLONS INTO THE CAR AFTER IT AUTO SHUTS OFF AT THE PUMP. I DON'T KNOW WHAT ELSE TO DO SINCE THEY ALREADY REPLACED MY FUEL TANK ALREADY AND I HAD TO DRIVE A TOYOTA SIENNA AROUND FOR A FEW DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271685October 28, 2019
FUEL/PROPULSION SYSTEM
UNABLE TO FILL GAS TANK TO IT'S FULLEST CAPACITY. I FIND I HAVE FILL UP VERY SLOWLY, QUITS FILLING ON AN EMPTY TANK AT 8 GALLONS, ONCE I WAS ABLE TO GET 10 GALLONS IN. FUEL TANK NEVER WILL SHOW THAT IT IS FULL. ALSO, THE CAR WILL TELL ME HOW MANY MILES I HAVE LEFT TO DRIVE. 2 TIMES I WAS ABLE TO GET IT OVER 500 MILES BUT MOST OF THE TIME IT IS UNDER 450. I REALLY DON'T BELIEVE I EVER GET THE FULL MILES LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271352October 27, 2019
VISIBILITY/WIPER
THE DRIVER SIDE MIRROR ON MY 2019 RAV 4 ADVENTURE SHAKES/RATTLES WHEN DRIVING. IT MAKES LOOKING THROUGH THE MIRROR BLURRY. THIS HAPPENS AT HIGHWAY SPEEDS, EVEN ON SMOOTH PAVEMENT. IN THE CITY ON CITY STREETS BUMPS ALSO ADD TO THIS ISSUE. I HAVE TAKEN THIS TO TOYOTA AND MY DEALER HAS REFUSED TO FIX THIS ISSUE. I FIRST COMPLAINED ABOUT THIS THE DAY I PURCHASED THE VEHICLE AND WAS ASSURED IT WOULD BE SOMETHING THEY WOULD FIX. THAT HAS NOT HAPPENED. THIS IS A SAFETY ISSUE. I CANNOT SEE CLEARLY INTO THE MIRROR SO I CAN SEE THINGS BEHIND ME WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270661October 24, 2019
FUEL/PROPULSION SYSTEM
GAS TANK IS SUPPOSED TO BE 14.5 GALLONS BUT UNABLE TO FILL MORE THAN 10 GALLONS AT A TIME (FROM ALMOST EMPTY). AFTER FILLING UNTIL THE GAS PUMP STOPS (ON ITS OWN), GAUGE READS APPROX 1 LINE BELOW F. WHEN STARTING WITH A FULL TANK OF GAS, I CAN ONLY GET 370 MILES BEFORE THE GAS WARNING LIGHT COMES ON AND GAUGE APPEARS CLOSE TO EMPTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270730October 24, 2019
FUEL/PROPULSION SYSTEM
I CAN'T COMPLETELY FILL UP MY 2019 RAV4 HYBRID FUEL TANK. THE FUEL PUMP ALWAYS STOPS WAY TOO EARLY AT AROUND 11 GALLONS (ESTIMATION), EVEN THOUGH THE CARS FUEL TANK FITS 14.5 GALLONS. SO I CAN ONLY USE AROUND 80%-90% OF MY FUEL TANK CAPACITY. HAPPENS EVERY TIME AT EVERY GAS STATION. SEE ATTACHED PICTURE. IT SHOWS THE DIGITAL FUEL LEVEL REPORTED FROM MY CAR TO THE TOYOTA CONNECTED SERVICES AFTER A GAS STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270856October 24, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT NOTICED THAT THE VEHICLE WOULD ONLY FILL UP TO THREE FOURTHS OF A TANK WITH FUEL AS OPPOSED TO THE FULL TWELVE GALLONS THAT SHOULD BE REQUIRED. THE CONTACT TOOK THE VEHICLE TO MAGIC TOYOTA (21300 HWY 99, EDMONDS, WA 98026, 206-395-9200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS NOT REACHING ITS FULL FUEL CAPACITY. THE DEALER WAS AWARE OF THE FAILURE, BUT DID NOT HAVE A REMEDY. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 1910072815. THE CONTACT INFORMED THE MANUFACTURER THAT HE WOULD LOOK INTO HAVING THE VEHICLE PURCHASED BACK DUE TO THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270371October 23, 2019
FUEL/PROPULSION SYSTEM
THE GAS TANK WILL NOT FILL COMPLETELY, EVEN WHEN FUEL GAGE SAYS 30 MILES TO EMPTY AND LESS THAN A QUARTER OF A TANK REMAINING. I AM ONLY ABLE TO FILL MAX 9.5 GALLONS (SPEC SAYS TANK IS 14.5 GALLONS). AFTER PUMP CLICKS SUGGESTING THE TANK IS "FULL", THE FUEL GAUGE IN THE CAR DOES NOT REACH "FULL" MARKING, RATHER HALF WAY BETWEEN 3/4 AND A FULL TANK. I HAVE BROUGHT THE VEHICLE TO THE DEALERSHIP AND THEY ARE UNAWARE OF ANY SIMILAR PROBLEMS ALTHOUGH SEVERAL COMPLAINTS HAVE BEEN MADE REGARDING THIS PROBLEM BOTH TO NHTSA AND TOYOTA CORP. THEY DO NOT HAVE ANY FIXES FOR THIS PROBLEM. THIS IMPAIRS THE USE OF THE VEHICLE AS THE AMOUNT OF GALLONS IN THE CAR IS NEVER ACTUALLY KNOWN, AS WELL AS AFFECTS THE MARKET VALUE OF THE CAR AS IT IS MARKETED AT 14.5 GALLON TANK WITH ~500 MILES PER TANK. I CAN BARELY GET 380 MILES A TANK. THIS CAR WAS PURCHASED A MONTH AGO, BRAND NEW. I HAVE MADE SEVERAL STOPS AT THE GAS STATION AS MY DAILY COMMUTE IS APPROXIMATELY 90 MILES ROUNDTRIP. THE TANK HAS NOT FILLED COMPLETELY ONCE SINCE THE PURCHASE OF THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270527October 23, 2019
FUEL/PROPULSION SYSTEM
TOYOTA ADVERTISES THE RANGE OF ITS 2019 RAV4 HYBRID AS AROUND 550 TO 590 MILES ON A FULL TANK OF GAS, OF WHICH THE CAPACITY IS 14.5 GALLONS. HOWEVER, I'VE BEEN DRIVING MINE FOR 2 MONTHS NOW AND HAVE YET TO REACH THE 400 MILES MARK EVEN WHEN AVERAGING 40MPG FUEL ECONOMY. THE FUEL GAUGE ALWAYS STOPS AT OVER ONE BAR FROM FULL. THIS IS A WELL-KNOWN DEFECT AND HAS BEEN WIDELY DISCUSSED AND COMPLAINT ON MANY FORUMS. SO FAR TOYOTA AND ITS DEALERSHIPS HAVE FAILED TO ADDRESS THIS ISSUE AND THE MOST COMMON ANSWER CUSTOMERS USUALLY GET IS "THERE'S NO SUCH PROBLEM, TRY ANOTHER GAS PUMP". THIS IS SIMPLY UNACCEPTABLE COMING FROM SUCH A LARGE AND REPUTABLE AUTOMAKER SUCH AS TOYOTA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270114October 22, 2019
FUEL/PROPULSION SYSTEM
THE FUEL TANK DOES NOT FILL COMPLETELY SO YOU DO NOT GET THE FULL MILEAGE RANGE OF 41 MPG AS ADVERTISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270163October 22, 2019
FUEL/PROPULSION SYSTEM
MY FUEL TANK IS 14.5 GALLONS AND IT WILL NOT ALLOW MORE THEN 9.5 GALLONS INTO IT EVEN WHEN VEHICLE HAS BEEN RUN DOWN TO EMPTY. THIS HAS BEEN CONSISTENT SINCE PURCHASING THE VEHICLE IN AUGUST. THE TANK SIZE AND MPG ARE INCORRECT IN REGARDS TO WHAT WAS ADVERTISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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