Toyota RAV4 Complaints (2013)

262 consumer complaints on file.

#11586317May 1, 2024
POWER TRAIN
My 2013 RAV4 has been experiencing shuddering and vibrations at low speeds. Turns out it is the torque converter which Toyota was aware some 2013-2014 RAV4 have the problem. But instead of doing a recall they did a customer support program recall which they were able to put an expiration on the recall. Now my car needs the torque converter replaced Toyota will not honor the recall because it is expired 3 years ago. After seeing numerous complaints about the torque converter Toyota should reconsider doing a full recall on this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582671April 12, 2024
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
In at least 5 or more instances the vehicle has had unintended acceleration and thrust the car forward while I was braking and trying to come to a stop. Once it happened at a 4-way intersection and propelled my car into the middle of the intersection and I had to swerve to avoid a head-on collision with another car. I , or the other driver, could have been killed. In all cases the braking failed to stop the car and in fact sped it up even though the brakes were applied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564787January 11, 2024
UNKNOWN OR OTHER
My vehicle is a Rav 4, pearl white and the vin number is [XXX] . I called a phone number (1-877-855-8377) provided by Toyota de Puerto Rico so I could work on the paint recall on my 2013 SUV. I was not aware of this recall, but a co-worker told me about the recall when I noticed that my SUV was peeling off the paint on the hood. The gentleman who answered my call told me that they had sent me a recall letter, which is not true because I never get a letter. Now my RAV4 is losing its paint and I need Toyota to answer me for their negligence in relation to their defect in that type of paint. I will be grateful if you give me some help and what I should do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564455January 9, 2024
UNKNOWN OR OTHER
While driving the car, it stalled on the expressway and then started to smoke and seconds later started on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11563198January 2, 2024
UNKNOWN OR OTHER
Had to make a quick right hand turn, when I did, my vehicle lost power and I thought I had been hit. No power steering or power brakes. Got out, inspected my car, no damages or anything, vehicle restarted and so I continued on my way. Getting back on the road had to make another right, and vehicle sputtered and dash blinked, but seemed to recover. Started to look for a safe place to get off the road, when the dash was blinking and I lost power steering again. Turned into a place of business. As I stopped, smoke was showing from the drivers side, I tried to get out, but my door handle didn't unlock,. I realized I had to manually flip the lock to get out. Dialed 911 from cell phone and went into the business to tell them to keep people away. I could see flames coming down from the engine compartment to the ground. Luckily fire department arrived and extinguished fire. Initially Toyota dealership quoted $12,550 to fix, my insurance company declared it a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11562628December 29, 2023
ENGINE
Pulled into driveway, turned off car. Entered house within a couple of minutes front end of car burst into flames. Fire Dept. was called to put out fire. Car was towed to Newburgh NY for insurance adjustor inspection. I was on my way to store and stopped at in-laws. Had I not made this stop, I would have been on thruway. If car had been a few feet closer to garage, it would have set the garage, with car inside, on fire, and house. Car in garage could have exploded (gas tank). The recall was received days prior to incident, and indicated remedy would be ready in June 2024. Police and Fire Dept were called, insurance reps, I believe have inspected the car. It was towed and I did not meet with insurance rep. There were no warning lights or problems, passed inspection in August 2023. Police Incident Rep #[XXX], 12/20/23, 12:05 p.m. Yonkers PD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11554855November 13, 2023
UNKNOWN OR OTHER
My battery was not secure and caused a fire under hood
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11553137November 2, 2023
STRUCTURE:BODY
Water leaks inside from the sunroof and out of corner of sun visor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553069November 1, 2023
UNKNOWN OR OTHER
The car stalled on the expressway. Then started smoking and was on fire seconds later.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11538389August 14, 2023
POWER TRAIN
The contact owns a 2013 Toyota Rav4. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the vehicle. The contact stated that the service engine warning light illuminated, and the vehicle started to drive rough and was jerking and making abnormal sounds. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530146July 3, 2023
UNKNOWN OR OTHER, ENGINE
Car jerks when shifts gears and the problem just appeared one day with no warning. I went to 4 different mechanics and none can confirm if there is metal in transmission but to solely tell the transmission needs to be replaced. Either defective transmission or another problem not related causing jerking in driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523052May 20, 2023
ELECTRICAL SYSTEM
After driving vehicle, noticed smoke coming from under hood. Upon further inspection battery was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521655May 12, 2023
UNKNOWN OR OTHER
I parked my car at Omaha airport. I came to know that “[XXX]" stole the car and kept it near her Apt at [XXX]”. Her phone number is [XXX]. Please arrest her immediately. She took the car without my consent and without my authorization. She is not even registered as a driver/owner of the car. Please arrest her. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520049May 2, 2023
STEERING:COLUMN
The contact owns a 2013 Toyota Rav4. The contact stated that the steering wheel intermittently stiffened while driving straight and while making left and right turns. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column assembly failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 75,000. The dealer diagnosed the vehicle as needing a steering column assembly and dealer was not assisting with diagnostic fee or repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500287January 5, 2023
POWER TRAIN
I was experiencing shuddering when I was lightly accelerating 20-50 mph. The dealer's service department says I need to have the torque convertor replaced. Toyota offered extended coverage, but that program ended 11/9/21. Now I am out $2,600 for something that Toyota knew about and should have issued a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499684January 1, 2023
ELECTRICAL SYSTEM, ENGINE
I was driving back home with my kids on 12/31/22 as usual, car suddenly turned off. The engine then caught fire within 2 min of turning off, the whole car was on fire within 8 min.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11498737December 24, 2022
UNKNOWN OR OTHER
Since we purchased the car new in 2013 the trunk doesn’t always open when the button is pushed. I never saw a recall so I figured “my luck” until today. I saw another person unable to open the trunk. Is there a fix?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495582December 1, 2022
ELECTRICAL SYSTEM
The battery caught on fire while driving causing a loss of power. I could pull over and a driver passing by jumped out and extinguished the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495435November 30, 2022
UNKNOWN OR OTHER
Engine started smoking and a few minutes later the vehicle completely engulfed in flames.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11494908November 25, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2013 Toyota Rav4. The contact stated when she attempted to start the vehicle, it hesitated to start, once the vehicle started the contact noticed smoking was coming from under the hood. The contact was able to shut down the vehicle. The contact stated that more smoke was coming from under the hood of the vehicle turning into flames causing the vehicle to burn. The fire department was contacted, and they were able to extinguish the fire. No police report was filed. No one was injured. The vehicle was not towed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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