Toyota RAV4 Complaints (2002)

527 consumer complaints on file.

#10098192November 2, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MY 02 TOYOTA RAV4 CHECK ENGINE LIGHT COMES ON AND I FOUND OUT THAT MY O2 SENSORS ARE READING BELOW OF WHAT THEY'RE SUPPOSED TO READ. THE O2 SENSORS ARE PRICED WAY TO EXTREME, ONE OF THEM IS $400 AND THE OTHER IS $150 AND THERE ARE 2 OF EACH. I BELIEVE THAT THEY SHOULD BE WORKING RIGHT CAUSE MY CAR IS LESS THAN 2 YEARS OLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096459October 26, 2004
AIR BAGS, AIR BAGS:FRONTAL
WAS IN EIGHT CAR CHAIN REACTION COLLISION, WHERE I WAS THE 7TH OF 8 CARS. THEREFORE, I HAD SEVERE FRONT-END DAMAGE AND EVEN WORSE REAR-END DAMAGE. I ACTUALLY HIT THE CAR IN FRONT WITH MY OWN FORCE (2 ON SCALE OF 1-10) AND THEN AGAIN WHEN THE CAR BEHIND HIT ME. THE SECOND HIT WAS 10 ON A SCALE OF 1-10. THE CARS WHERE GOING OVER 20 MPH (ESTIMATED) AT TIME OF ACCIDENT.*AK FRONT AIRBAGS DID NOT DEPLOY. ACCORDING TO THE TOYOTA MANUAL THEY SHOULD DEPLOY AT 15MPH OR MORE, FORCE IS GREAT ENOUGH, OR WHEN VEHICLE INSIDE PRESSURE CHANGE IS GREAT ENOUGH. (NOTE: WHEN THE CAR WAS HIT IN THE REAR, THE ENTIRE REAR WINDOW SCHATTERED, THEREBY, CAUSING GREAT PRESSURE CHANGE.) ACCORDING TO THE BODY SHOP WHICH GAVE ESTIMATE FOR REPAIR THE AIRBAGS SHOULD HAVE DEPLOYED ACCORDING TO THE FRONT-END DAMAGE ALONE. (WE HAVE DIGITAL PICTURES OF THE VEHICLE AND CAN SEND THEM.)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064052March 28, 2004
SERVICE BRAKES, HYDRAULIC
WHEN SHIFTING FROM DRIVE TO REVERSE AND VICE VERSA A CLANGING SOUND IS HEARD FROM THE FRONT. I TOOK CAR TO DEALER AND WAS TOLD FRONT BRAKE PADS NEED REPLACING AND ROTORS NEED TO BE RESURFACED AT A COST OF $250.00.+ TAX. CAR HAD ONLY 10,250 MILES. THE PROBLEM IS STILL PRESENT. I WAS FINALLY TOLD THIS IS NORMAL. PROBLEM WAS NOT THERE UNTIL THE CAR REACHED 7500 AND THE FIRST TIRE ROTATION WAS PERFORMED BY THE TOYOTA DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060895March 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ON FEBRUARY 19, 2004, I TOOK MY 2002 TOYOTA RAV4 TO THE DEALERSHIP FOR A PROBLEM THAT INVOLVED THE VEHICLE UNEXPECTEDLY SURGING FORWARD. AND FAILING TO SHIFT GEARS. I WAS TOLD THAT THE SPEED SENSOR WAS REPLACED AND THE VEHICLE WAS RELEASED TO ME. THE PROBLEM CONTINUED THAT DAY AND I RETURNED THE VEHICLE TO THE DEALERSHIP ON FEBRUARY 20, 2004. I WAS TOLD THAT A PART HAD TO BE ORDERED AND THAT THEY WOULD CALL ME WHEN THE PART WAS IN. I WAS TOLD THAT IN THE MEANTIME, THE VEHICLE WAS SAFE TO DRIVE. ON FEBRUARY 23, 2004, MY HUSBAND DROVE THE VEHICLE AND WAS STOPPED AT AN INTERSECTION WHEN THE VEHICLE SURGED FORWARD INTO THE INTERSECTION. WE IMMEDIATELY PHONED TOYOTA, TELLING THEM THAT VEHICLE WAS NOT SAFE TO DRIVE AND REQUESTED THAT THEY TOW THE VEHICLE TO THE DEALERSHIP. THE VEHICLE WAS TOWED AND HAS BEEN AT THE DEALERSHIP SINCE FEBRUARY 23, 2004. PRINCIPLE COMPLAINT: MY VEHICLE SUDDENLY AND UNEXPECTEDLY SURGES OR ACCELERATES AND FAILS TO SHIFT GEARS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057725February 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
WHILE STOPPING DOWN A HILL, THE CONSUMER NOTICED THE BRAKE PEDAL CONTINUED TO TRAVEL TO FLOORBOARD. DEALER SERVICED VEHICLE AND REPLACED THE MASTER CYLINDER. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056813February 9, 2004
STRUCTURE:BODY:BUMPERS
I DRIVE A 2002 TOYOTA RAV4. I WAS STOPPED AT A STOP LIGHT AND WHEN THE LIGHT TURNED GREEN I WENT BUT UNFORTUNATELY THE WOMAN IN FRONT OF ME (2000 DODGE NEON) DIDN'T SO I REAR-ENDED HER. HER CAR WAS UNSCRATCHED, MY FRONT BUMPER PLATE WAS SMUSHED. AS A RESULT OF THIS COLLISION...I WAS, MAYBE, GOING 10 MPH...MY CAR HAS BEEN IN THE SHOP FOR ALMOST 3 WEEKS. APPARENTLY THERE ARE WEAK SEALS AND CONNECTIONS IN THE RAV, CAUSING TRANSMISSION FLUID AND OIL LEAKAGE (AS YOU CAN GUESS, 3 HOURS AFTER THE FENDER BENDER, WHEN I WENT OUT TO LUNCH, THE CAR WAS SMOKING LIKE CRAZY!). I DON'T THINK A 10 MPH ACCIDENT SHOULD CAUSE THAT MUCH DAMAGE. I CAN GUARANTEE YOU I WON'T BUY A RAV4 AGAIN...WHAT IF IT HAD BEEN A REAL ACCIDENT? WOULD I BE DEAD?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10055174January 29, 2004
SUSPENSION:REAR
DRIVERS SIDE REAR WHEEL HAS EXTREME TOE-OUT. HAVE OBSERVED THIS CONDITION ON ALL 2002 VIEWED,2WD AND 4WD.CAUSES EXTREME TIRE WEAR TO INSIDE TREAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047465November 24, 2003
LATCHES/LOCKS/LINKAGES
THE REAR LUGGAGE COVER DOES NOT STAY UP AND NUMEROUS TIMES IT HAS SLIPPED AND HIT ME OR ONE OF MY FAMILY ON THE HEAD. THIS WEEKEND, IT SLIPPED AGAIN AND CAUSED A CUT ON MY HEAD. I ASKED THE DEALER ABOUT A FIX FOR THIS AND HE STATED NONE NOTED AND THEY HAVE HAD SIMILAR COMPLAINTS BUT NO TSB OR RECALLS ISSUED. THIS LUGGAGE COMPARTMENT COVER IS DANGEROUS AND NEEDS TO BE RE-DESIGNED. *LA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10042377October 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING UP A HILL VEHICLE BEGAN TO STALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028517July 17, 2003
STEERING, ELECTRICAL SYSTEM:IGNITION, EXTERIOR LIGHTING:HEADLIGHTS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ON JULY 7, 2003 I WAS ON MY WAY TO WORK WHEN THE BATTERY DISCHARGE LIGHT CAME ON AND I HAD NO STEERING CAPABILITY. I WAS TRAVELLING ABOUT SIXTY MILES PER HOUR ON THE INTERSTATE. I ALMOST HIT THE MEDIAN DIVIDER BEFORE I COULD STEER THE VEHICLE TO THE SIDE OF THE ROAD. I CALLED THE DEARLERSHIP AND EXPLAINED WHAT HAD HAPPENED. THEY TOLD ME TO HAVE THE VEHICLE TOWED IN, THEY DIDN'T EVEN OFFER TO HAVE IT TOWED. INCIDENTALLY THIS IS A NEW VEHICLE WITH LESS THAN 1100 MILES ON IT AND I HAD ONLY DRIVEN THE VEHICLE ABOUT ONE WEEK BEFORE THE ABOVE HAPPENED. THE DEALERSHIP KEPT MY VEHICLE FOR TWO DAYS AND I WENT TO GET MY RAV4 AND ASKED WHAT HAD HAPPENED. THE SERVICE MANAGER SAID THAT THE DRIVE BELT PULLEYS HAD NOT BEEN PROPERLY INSTALLED ON MY NEW RAV4 AND THAT CAUSED THE DRIVE BELT TO COME OFF OF THE PULLEYS AND BROKE THE TENSIONER AND THE HOUSING GUIDE. I TOOK THE CAR HOME AND THE NEXT MORNING, THE NEW RAV4 WOULD NOT START. I JUMPED SRTARTED THE RAV4 FROM MY WIFES VEHICLE AND LET IT RUN FOR ABOUT FIFTEEN MINUTES THINKING THAT THE BATTERY JUST NEEDED A CHARGE. MY WIFE WAS GOING TO USE THE NEEW RAV4 VEHICLE THAT DAY TO SHOP. SHE CALLED ME ABOUT MID-MORNING AND INFORMED ME THAT THE NEW RAV4 VEHICLE WOULD NOT START AS SHE HAD GONE TO THE MALL. THAT EVENING MY WIFE AND I WENT TO THE MALL AND JUM STARTED THE VEHICLE AGIN AND I FINALLY GOT IT HOME AND IT IS NOW IN MY GARAGE, IT JUST WILL NOT START. I CALLED AND TALAKED TO THE SERVICE DIRECTOR ABOUT ALL OF THE PROBLEMS THAT I WAS HAVING WITH MY NEW RAV4 SUV. HE EQUATED MY BREAK-DOWNS TO GOING TO THE STORE AND BUYING A BOX OF FOUR LIGHT BULBS AND TAKING THE LIGHT BULBS HOME AND PUTTING A NEW LIGHT BULB IN A LAMP THAT HAD A BURNED OUT LIGHT BULB AND WHEN THE LAMP IS TURNED ON THEN THE NEW LIGHT BULB BURNS OUT. THIS REALLY MADE ME ANGRY. I TOLD HIM THAT THERE WAS BIG DIFFERENCE IN A FIFTY CENT LIGHT BULB AND A $25,000.00 NEW VEHICLE WITH ONLY 1100 MILES ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022137June 3, 2003
TIRES
WHILE DRIVING THE VEHICLE AT 40MPH, REAR PASSENGER TIRE WITH OUT BLEW OUT. TOYOTA, TRANPATHS SIZE# 21570R16-99S DOT#- - - - - - - - - - - - - -DEALER NOTHING WE COULD DO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016441April 24, 2003
UNKNOWN OR OTHER
2002 TOYOTA RAV4. THE LUGGAGE COVER HAS A RUBBER STOP ON EACH SIDE TO HOLD IT UP IN ORDER FOR THE HOOKS THAT ARE INSTALL ON THE BACK OF THE SEATS TO BE USED. IN COLD AND HOT WEATHER, THE RUBBER STOPS DO NOT HOLD THE COVER UP. IN APRIL 2002, THE COVER CAME DOWN AND HIT ME ON THE BRIDGE OF MY NOSE SO HARD THAT I WAS ALMOST KNOCKED OUT. IT WAS DARK AND FREEZING COLD. I COULD HAVE BEEN KILLED, ROBBER OR ATTACKED. IF I HAD A CHILD IN MY ARMS, I WOULD HAVE DROPPED IT. TOYOTA DEEMS THAT THERE IS NO PROBLEM WITH THE SHIELD. I AM PROOF THAT THERE IS AND ASKED THEM TO PLACE A RECALL ON IT BUT THEY REFUSE. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10011770April 2, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE ACCELERATES ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008712February 19, 2003
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
WHEN THE BRAKE WAS APPLIED, THE VEHICLE SURGED FOWARD DUE TO FUEL THROTTLE LEAKAGE. DEALER NOTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006093January 31, 2003
UNKNOWN OR OTHER
A "BAFFLE" IS INSTALLED INTO THE OIL FILLER CAP BEGINNING WITH THE 2002 TOYOTA'S. WHILE DRIVING THE "BAFFLE" BROKE CAUSING THE TIMING CHAIN AND CONSEQUENTLY THE ENGINE TO FAIL. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002570January 10, 2003
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES ON ITS OWN WITHOUT PRESSING ACCELERATER. VEHICLE WAS INVOLVED IN TWO COLLISIONS BECAUSE OF THIS PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*JB....*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002195January 7, 2003
AIR BAGS
WHILE TRAVELING AT 25 MPH, VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AND AIRBAGS DID NOT DEPLOY. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10002139January 6, 2003
AIR BAGS:FRONTAL
CONSUMER WAS IN A ACCIDENT AND THE AIR BAGS DIDN'T DEPLOY UPON CRASH.CONSUMER ALSO THAT SHE WAS GOING 35 MPHAT THE TIME OF THE ACCIDENT. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001273December 20, 2002
TIRES, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
DEFECTIVE TIRES, VEHICLE JACK EQUIPMENT. WHILE DRIVING ONE OF THE VEHICLE'S TIRE EXPLODED WHEN IT RAN OVER AN ORANGE IN THE ROAD. THE CONSUMER REQUEST REIMBURSEMENT FOR THE REPLACEMENT TIRE AND WOULD LIKE THE REMAINING 4 TIRES REPLACED. THE CONSUMER RETAINED THE TIRE FOR INSPECTION. WHILE ATTEMPTING TO CHANGE THE BLOWN TIRE THE CONSUMER REALIZED THAT THE JACK WAS NOT DESIGNED PROPERLY TO REPLACE THE BLOWN TIRE. WITH THE JACK PROPERLY PLACED AND FULLY EXTENDED THERE WAS INSUFFICIENT CLEARANCE TO REPLACE THE BLOWN TIRE. THE CONSUMER REQUEST THAT THE JACK BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023719December 4, 2002
FUEL SYSTEM, OTHER:DELIVERY
THE DASHBOARD RATTLES WHEN DRIVING. TOOK TO DEALER AND THE DEALER HAS REPLACED THE DASHBOARD ABOUT FOUR TIMES. THE DASH IS STILL RATTLING. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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