Toyota RAV4 Complaints (2021)

510 consumer complaints on file.

#11474351July 17, 2022
UNKNOWN OR OTHER
Driving 35 MPH the sunroof glass shattered. there were no other vehicles going by and no rocks were seen. If the sunroof shade were open the glass would have fallen on top of the driver possibly causing injury or an accident. I have found reports of this happening to other vehicles online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473846July 14, 2022
SERVICE BRAKES
As I was on my driveway I pressed down on my brakes to stop the car but it didn't stop. I immediately pressed on the brakes all the way down to the floor of the car and the car still didn't stop. The assisted brake system stopped my car as I tapped my garage door with the car's bumper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473236July 10, 2022
UNKNOWN OR OTHER
i see other complaints on social media and i went to check my car afterward and noticed the same problem low coolant levels. my car has 3199 miles it shouldn't have low levels. i have a 2021 XSE hybrid, my brother has a 2022 xle hybrid also having it worse then i do his level is lower even he has about 6k miles on the car, then it comes down to my moms 2022 xle gas car the coolant is even lower and she only has 1k miles on the car. i've called toyota usa left a message , ive also left a message in the service dept in longo toyota where i bought the car no one is working today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473154July 9, 2022
ELECTRICAL SYSTEM
In the driver's side, rear therr was smoke coming and before that occurred the lights flickered several times. There may have been steering issues before the rear fire and blinking likes as smoke started to show. The safety is due to fire risk. There is some media information on the same vehicle yet 2017 vehicle year that similar electrical issue occurred. The vehicle has not been inspected by anyone as it just occurred a few days ago. There were no warning lights or prior failures.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11472306July 5, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2021 Toyota Rav4. The contact stated that after parking the vehicle overnight, the following morning it was discovered that the rear hatchback door had erroneously opened. The contact stated that a severe thunderstorm had occurred over night however, the keys had not been used nor were any buttons depressed to cause the hatchback door to become unlocked. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 4,055.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472192July 3, 2022
VISIBILITY/WIPER
* The sunroof spontaneously exploded while driving on the highway. There were no cars nearby. There was nothing that hit the vehicle, further supported by the glass clearly having exploded outwards. * Glass shrapnel could have hit nearby vehicles. If the interior panel was opened to the sunroof there would have been a significant amount of glass shrapnel inside the vehicle, hitting the driver and passengers. * Unknown. From other vehicle owners, yes. * No, this just happened an hour ago. * None whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470874June 24, 2022
VEHICLE SPEED CONTROL
The contact owned a 2021 Toyota RAV4. The contact stated while driving 65 mph and attempting to merge into the next lane, he was depressing on the brake pedal but it began to accelerate independently, and lost control of the vehicle. The contact stated he crashed into a concrete shoulder off the road, bounced off the concert shoulder, and crashed into another vehicle. The air bags did deploy. The contact stated the brake malfunction warning light was illuminated. The contact sustained injuries on his left shoulder left neck and right hip area. The contact sought medical attention for his injuries. The contact stated that 6 additional people from the other vehicle also sustained injuries but was unaware if they sought any medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to his residence and then to a collision center. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 13,322. The consumer stated his dispute is what the Event Data Recorder (EDR) indicated on May 15, 2022 prior to impact of the collision, the EDR was incorrect. He was trying to stop and slow the vehicle down, but there was in increase in acceleration.
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#11470674June 23, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed, there was an abnormal fuel odor in the vehicle. The vehicle was taken to the dealer to be diagnosed. The mechanic was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468101June 8, 2022
Chest Clip, Buckle, Harness
Harness strap frayed below car seat base pad where strap is not visible or accessible during routine use. Discovered during cleaning of the seat. This weakens the harness and puts the child at risk. Car seat has not been inspected. Manufacturer has not responded to warranty claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467595June 5, 2022
FUEL/PROPULSION SYSTEM
2021 RAV4 Hybrid exhibits fueling problems, consistently. Parked on level concrete, shut off, in "Refuel" status, at the fuel island, it dependably suffers abject failure at attempts to refill the gasoline tank at the fuel pump. With the fuel pump nozzle set to lowest flow setting, at any moment, the fuel being pumped down the filler tube surges back up the filler tube, occasionally spilling out onto the side of the car and the ground. Other times, with the pump nozzle set to lowest flow settings, it may automatically and arbitrarily shut off after 1 gallon or 4 gallons, when the miles driven along with the fuel gauge indicates the tank requires at least 10 gallons. It is impossible to know from one fill-up to the next fill-up if the tank is full, close to full, or several gallons shy of full. Refueling the RAV4 Hybrid is a challenge that defeats the best mechanical and fluid dynamics aware person trying to fill the tank. This issue is ongoing and has been occurring since the vehicle was purchased NEW with 9 miles on the odometer in November 2020. Toyota even sent out a letter to get to dealership to have this fixed, it did nothing to solve problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467556June 4, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
We have COMPLETELY lost brakes on MULTIPLE occasions for a few seconds per occasion. Brake loss has occurred upon slow, even braking and on flat, dry, even pavement with no pot poles or loose gravel around. When this happens, an orange light appears on the dash, we lose brakes for a few seconds, the car regains brakes, and jolts forward with no change in foot position on the brake pedal. We have taken the car to the dealer multiple times and every single time this incident has occurred the rear right wheel speed shows about a 10% variation in speed compared to all the other wheels per the vehicle diagnostic report/record of behavior. The orange light we are seeing on the dash is the ABS light. There is no feedback in the brake pedal on any occasion. This incident has occurred about 20 times so far. Our car is available for inspection. The dealer believes this is being caused by a software issue and not a faulty sensor. This car is a danger to us and anyone around us as we have needed to swerve into the shoulder multiple times to avoid hitting someone ahead of us. This NEEDS to be fixed before it injures or kills someone. This issue has still been persistent even after taking care of the VSC recall and a reset/recalibration to the braking system. We have taken the car to the dealer for this issue on: 4/4/22, 4/15/22, 4/25/22, 5/11/22, 6/4/22. *We have been limiting our driving in this car due to the issue happening multiple times a week, that is why there hasn't been many trips to the dealer much between May and June. I want to reiterate, this doesn't sound like a defect per the dealer, it sounds like a software issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466878May 31, 2022
AIR BAGS, STRUCTURE:BODY
I was involved with an accident in May 21, 2022. The front body parts were almost destroyed (please refers to the attached photo), but the air bag still did not deployed, which is NOT a safe matter.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466524May 28, 2022
FUEL/PROPULSION SYSTEM
Today, May 28, 2022, between 11:40am and 11:45am, I was making a left at an intersection when the vehicle did not respond to my pressing of the gas pedal input. It was highly dangerous and the oncoming traffic had to slow down not to hit me. The car, which usually responds very well to my pressing the gas pedal has not responded now for a 2nd time. This is the first time I am reporting because I am realizing this is not anomalous and highly concerning as it puts my family at immediate risk of getting into an accident. Please note that I have reached out to the dealer to report his issue, however, I am not sure how to proceed should this become a continued issue down the road. My vehicle is a 2021 Toyota RAV4 Prime XSE model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466557May 28, 2022
POWER TRAIN
I was reversing. I exited vehicle The Car was either not in park or fully In park. I got something from the back seat, turned around and the car with drivers door wide open was barreling towards me. I barely managed to get into the car. I do not think tjr car was reversing when I reached into the backseat. It appeared like it was a delayed reaction. The car door was damaged as it hit the side of the garage. I am so grateful nobody got hurt. Do not want this to happen to anyone else. (I run and miraculously made it inside the car. Most would not have.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11465308May 19, 2022
LANE DEPARTURE: ASSIST
I have reported this issue to Brunswick Toyota Service Advisors twice. The lane keep assist will pull and yank all over the lane. This is an SUV and it is a very scary experience feeling a taller vehicle make quick adjustments and almost feel as if the steering wheel is going to be yanked out of your hands. This will happen at all speeds cruise control and lane keep are active.Both times the Service Advisors advised me that I should just turn it off because that is what most people do. I did not buy a car with this feature to turn it off. The 2nd time I was advised I would be contacted by someone to schedule an appointment to have it looked at, no one ever contacted me. There are multiple reports of other people experiencing the same sharp adjustments and unable to keep in it's lane and this needs to be investigated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464976May 17, 2022
STRUCTURE:BODY
I bought a new car in 2021. It is 21 Toyota RAV4 . The mileage is about 3900 . Now, Its windshield is cracked . one day I parked my at outdoor parking lot. The second day I found the windshield had a long crack. After few days I drove my car to dealership, then they said that was not a quality issues and the basic warranty not covering the windshield. I am so upset now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464215May 11, 2022
SERVICE BRAKES
All four brake rotors are defective, the metal is pitted scored and not smooth, as it should be. This increases the braking distance. The vehicle is equipped with regenerative braking thus increasing the brake service interval. With mileage at 21600 this is not normal. Upon inspection at the dealer, it was described as normal for this type of vehicle. I pointed out several vehicle in the service area as what the rotors should appear. (I have had three Chevy Volts with similar drivetrain and never had to replace rotors or brake pads.) I will upload photos of the rotors and dealers comments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464100May 10, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
My RAV4 PRIME was in stop and go traffic. Brakes did not switch from regen braking to physical brakes. Slammed on the brakes several times, they did not slow the car enough. Eventually the brakes locked up as the RAV4 rear ended the car in front. Pushing that car into the one in front of it, and that one in front of that, and that one in front of that. Causing damage to three other cars. Two other people are claiming medical, the driver went to the ER. Air bags did not deploy. Taking to the repair shop. They were shocked that the air bags didn't go off given the the condition of the frame. Toyota Motor North America (TMNA) did an inspection to read the event data recorder (EDR). Brake were applied at -1.5 seconds before impact. And here is the weird part, saying that the ABS activated then too. There was no notification, and the brakes locked up. Speed went from 46 to 21.1 mph. This occurred at 3,573 miles on only a few month old RAV4. I'm well aware of what ABS feels like when it goes off.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11463470May 5, 2022
UNKNOWN OR OTHER
Vehicle abruptly and harshly slowed from 65mph to around 30 on the highway and multiple error lights and messages came up. After initial deceleration the vehicle seemed to drive normally. Once in a safe place to stop the vehicle was shut off and the only errors remained had been check engine and hybrid system malfunction and again the vehicle seemed to drive normally and was brought to the dealership for inspection the next day on its own power. Errors seen in dash and Head Unit: brake power low, brake support system malfunction, check engine, hybrid system malfunction, park sensor malfunction, lane trace assist malfunction, sonar malfunction, headlight system malfunction. Dealership states they need to contact Toyota as there is something wrong and they are unsure what it is at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462004April 25, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
The 2021 Toyota RAV4 has extremely poor right forward visibility and obstruction by the hood and the A pillar. These cars are unsafe. The front hood does not slope down, so visibility is obstructed, and the A pillar and mirrors (rear view and front right side mirror) further obstruct views. I took a photograph of the right front view and 50% or more of the view when looking right is obstructed. These cars should be taken off the road.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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