Toyota RAV4 Complaints (2018)

348 consumer complaints on file.

#11131151September 25, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
PURCHASED 2018 RAV 4 ADVENTURE THREE DAY'S AGO AND IT IS IMPOSSIBLE TO DRIVE AT NIGHT ON A ROAD WITH NO OTHER AVAILABLE LIGHTING. EXTREMELY DANGEROUS. IT APPEARS AS THOUGH A VEIL COVERS 1/2 TO 2/3 OF WINDSHIELD MAKING VISIBILITY NEARLY IMPOSSIBLE. THE BEAM ANGLE OF THE HEADLIGHTS BARELY COVER THE ROAD IN FRONT OF YOU AND NOTHING ABOVE THE HEIGHT OF THE VEHICLE HOOD. YOU CAN SEE NOTHING IN FRONT OF YOU AND EVEN LESS ON THE SIDES OF THE ROAD.CHANGING THE SETTING FROM AUTO, ON AND HIGH BEAM TO NOT CHANGE RESULT. I WANT TO RETURN THE VEHICLE. THERE IS NO POINT IN HAVING A VEHICLE YOU CAN ONLY DRIVE DURING THE DAY. EXTREMELY DANGEROUS AND VERY DISAPPOINTING! I HOPE NO ONE SUFFERS INJURY OR DEATH AS A RESULT OF THIS POOR DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130873September 24, 2018
EXTERIOR LIGHTING
MY RAV4 HAS VERY POOR LIGHTING AT NIGHT MAKING IT HARD TO SEE THE LINES ON THE ROAD. I JUST BOUGHT THIS VEHICLE NEW A FEW DAYS AGO BUT THE DEALERSHIP SAYS THAT THEY CANNOT FIND ANY DEFECTS WITH THE HEAD LIGHT BUT DOES AGREE THE LIGHT OUTPUT IS POOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131090September 24, 2018
VEHICLE SPEED CONTROL
TOYOTA RAV 4 ACCELERATES ON IT'S OWN WHILE DRIVING I BROUGHT IT BACK TO DEALERSHIP AND I WAS TOLD THAT THE COMPUTER SHOWS THAT IT DIDN'T ACCELERATE ON IT'S OWN. IT HAS HAPPENED TWO MORE TIMES THE LATEST WAS TODAY SEPT 24. I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVER BECAUSE ONCE IT TOOK ME THR A RED LIGHT A D TODAY I ALMOST HIT A TREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128454September 10, 2018
UNKNOWN OR OTHER
TOYOTA LOST TRACK OF WHERE VIN IS AT, THEN WHO HAS KEYS ECT, HAVING LAW ENFORCEMENT INVESTIGATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123950September 1, 2018
STRUCTURE:BODY, SERVICE BRAKES
THE VEHICLE BREAKING SYSTEM FAILED WHILE TRYING TO SLOW DOWN TO STOP A COUPLE HUNDRED FEET BACK FROM STOPPED VEHICLE SITTING AT REDLIGHT, THIS COMPLETELY RESULTED IN COLLISION ON AUGUST 26, 2018. THERE WAS ONLY APPROXIMATELY 500 MILES ON THE VEHICLE ORIGINALLY PURCHASED ON AUGUST 18, 2018
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11123536August 30, 2018
UNKNOWN OR OTHER
HAZARDS OF THE PUSHBUTTON START: THE ENGINE CAN BE TURNED OFF WHILE CAR IS STILL IN GEAR.....MINE WAS IN REVERSE, (I THOUGHT IT WAS IN P AS THERE IS NOT AN ALIGNMENT (R IS UP & TO THE RIGHT).....FIRST DAY I DROVE IT, JUMPED OUT, WAS KNOCKED DOWN, FRONT L TIRE ROLLED OVER MY LEG....NO WARNING, NO SAFEGUARD AGAINST THIS.......
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11122326August 25, 2018
STEERING, WHEELS, UNKNOWN OR OTHER
TAMARA RECALL. VEHICLE CONSTANTLY DRIFTS TO THE RIGHT SIDE. SEVERAL ATTEMPTS OF FIXING THE ISSUE HAVE BEEN MADE BY THE DEALERSHIP AND VEHICLE STILL CONTINUES TO PULL TO THE RIGHT. AT THIS POINT THE DEALERSHIPS DO NOT KNOW HOW TO FIX THE ISSUE. NO INJURIES HAVE BEEN SUSTAINED. THE MANUFACTURER HAS BEEN NOTIFIED. PLEASE FURTHER INVESTIGATE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121578August 22, 2018
ELECTRICAL SYSTEM
MY RAV4 CAUGHT FIRE IN THE MIDDLE OF THE NIGHT WHILE PARKED ON THE STREET IN FRONT OF MY HOUSE. IT HAD BEEN PARKED FOR 12+ HOURS. AFTER BURNING FOR ABOUT 10 MINUTES, IT EXPLODED WITH A FORCE SO GREAT THAT IT LIFTED THE CAR ONTO THE CURB, KNOCKED OVER A FIREFIGHTER, AND DAMAGED OUR BOAT PARKED 10 FEET ACROSS THE STREET. THE INSPECTOR FROM THE FIRE DEPARTMENT DETERMINED THE INITIAL FIRE WAS FROM FAULTY ELECTRICAL WIRING BUT SAID HE HAD NEVER SEEN A CAR EXPLODE IN HIS 25 YEARS ON THE FORCE. TOYOTA CONDUCTED THEIR OWN INVESTIGATION AND AGREED IT WAS ELECTRICAL BUT COULD NOT DETERMINE FAULT DUE TO THE SEVERITY OF THE DAMAGE
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11121008August 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS APPLIED AND MADE AN ABNORMAL GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HALEY TOYOTA OF RICHMOND, 3600 LONAS PKWY, MIDLOTHIAN, VA 23112, (804) 545-7411) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 1808171087, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 21,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119743August 13, 2018
UNKNOWN OR OTHER
THE AIR CONDITIONER / HEATER / VENTILATION SYSTEM IS IMPOSSIBLE TO OPERATE WITHOUT THE DRIVER TAKING THEIR EYES OFF THE ROAD. THE RADIO IS VERY DIFFICULT TO OPERATE WITHOUT THE DRIVER TAKING THEIR EYES OFF THE ROAD. THE VEHICLE REQUIRES DISTRACTED DRIVING. THE HORN CANNOT BE SOUNDED BY PRESSING THE STEERING WHEEL SPOKES; THE DRIVER MUST TAKE A HAND OFF THE STEERING WHEEL AND PRESS THE CENTER HORN "BUTTON". IF THERE IS A COLLISION AT THAT TIME, THE AIRBAG WILL EXPLOSIVELY FORCE THE DRIVER'S HAND INTO THEIR FACE. THE SPEEDOMETER IS VERY SMALL AND IS HARD TO READ IN THE DAYTIME BECAUSE IT IS RECESSED, SHADED AND VERY DIMLY BACKLIGHTED. THE FLAT PANEL DISPLAYS ARE MUCH BRIGHTER AND EASY TO READ IN THE DAYTIME. THE NUMBERS ON THE SPEEDOMETER ARE MUCH TOO SMALL TO BE EASILY READ, AND SINCE THEY ARE SET UP AT 20-MPH INTERVALS THE EXACT SPEED IS IMPOSSIBLE TO DETERMINE. THE RIGHT-HAND OUTSIDE MIRROR CREATES AN UNUSUALLY LARGE BLIND SPOT, MAKING IT DIFFICULT TO SEE WHAT IS TO THE RIGHT OF THE CAR. THIS IS A SERIOUS SAFETY PROBLEM WHEN MAKING RIGHT TURNS ON RESIDENTIAL STREETS AND IN PARKING LOTS. IT IS SHOCKING HOW DIFFICULT THIS CAR'S INSTRUMENT PANEL AND CONTROLS ARE TO USE, COMPARED TO VEHICLES MADE BETWEEN 1970 - 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119755August 13, 2018
EXTERIOR LIGHTING
DANGEROUS TO DRIVE AT NIGHT DUE TO PROJECTOR HEADLIGHTS BEAM PATTERN CUTOFF. WHILE DRIVING WITH LOW BEAM HEADLIGHTS ON AT NIGHT, TOP PART OF LIGHT BEAM PATTERN IS A STRAIGHT LINE LEFT TO RIGHT ACROSS FIELD OF VISION WITH ZERO LIIGHT ABOVE MIDPOINT FIELD OF VISION BOTTOM (ROAD) TO TOP (SKY). ESPECIALLY DANGEROUS WHEN DECENDING HILLS IN DARK AND ROAD AHEAD IS FLAT (OR HORIZONTAL) AS WELL AS DECENDING A DIP WHICH CLIMBS BACK UP. NOWHERE NEAR ENOUGH LIGHT ABOVE MID FIELD OF VISION. REQUIRES HIGHBEAMS SELECTED WHICH CANNOT ALWAYS BE SELECTED DUE TO ONCOMING TRAFFIC OR FOLLOWING SOMEONE WHERE IT WOULD BLIND THEM. HIGHER MODEL RAV4 TRIM LEVELS HAVE LED HEADLIGHTS WHICH TOYOA SHOULD RETROFIT ONTO XLE, LE, AND ANY OTHER MODELS AFFECTED. WORRIED ABOUT WIFE DRIVING WITH KIDS. 6 MONTHS INTO A 3YR LEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118651August 8, 2018
UNKNOWN OR OTHER
ON 7/30/2018 I PICKED UP MY NEW 2018 TOYOTA RAV4 HYBRID FROM THE DEALERSHIP OF PURCHASE AND FOUND THAT I DID NOT HAVE A DIGITAL SPEEDOMETER AS I WAS DRIVING HOME. A DIGITAL SPEEDOMETER IN MY BELIEF IS NOT JUST A MERE CONVENIENCE IN MOST VEHICLE BUT SHOULD BE A SAFETY STANDARD EQUIPMENT IN ALL VEHICLES IN THE 21ST CENTURY. LOOKING DOWN TO AN ANALOG SPEEDOMETER TO TRY AND GUESS WHAT SPEED I MAYBE TRAVELING AT IS WASTING PRECIOUS SECONDS THAT COULD BE USED TO PAY ATTENTION TO THE ROAD AHEAD OF ME. IT IS MUCH MORE SAFE TO SEE A LARGE DIGITAL DISPLAY OF THE SPEED AT WHICH MY TRAVELING AT RATHER THAN TRYING TO GUESS MY SPEED TO MAKE SURE THAT I'M TRAVELING AT A SPEED SAFE FOR THE ROAD I"M ON. I BROUGHT MY CONCERNS TO TOYOTA ON 7/31/18 BUT HAVE NOT RECEIVED A SATISFACTORY REPLY. I WANTED TO BRING MY CONCERN TO THE NHSTA AND REGISTER A SAFETY COMPLAINT AND BRING THIS ISSUE TO THE FOREFRONT AND HAVE SOMEONE LOOK INTO IT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114310July 28, 2018
EXTERIOR LIGHTING
HEADLAMP PROVIDES DANGEROUSLY INSUFFICIENT ILLUMINATION WHILE DRIVING IN ANY OF THE FOLLOWING SITUATIONS: DARK, CURVED, OR HILLY ROADS (SUCH AS US HIGHWAY 1 IN MARIN COUNTY, SKYLINE BLVD IN OAKLAND, CA). 1. VERY LITTLE PERIPHERAL ILLUMINATION ON CURVES 2. SHARP HORIZONTAL CUT-OFF RESULTS IN SHORT BEAM PROJECTION WHEN ASCENDING OR DESCENDING HILLS. BOTH OF THESE OCCUR SIMULTANEOUSLY AND IS FRIGHTENINGLY DANGEROUS WHEN ASCENDING/DESCENDING ON CURVES. THE NHTSA FORM ASKS FOR A DATE THIS OCCURRED. PLS NOTE THIS IS ONGOING UNLESS A DEALER CAN MAKE SIGNIFICANT MODIFICATIONS TO THE BEAM SPREAD. (THIS IS NOT A PROBLEM OF COURSE ON BRIGHTLY LIT ROADS.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112754July 20, 2018
UNKNOWN OR OTHER
THE LANE DEPARTURE ALARM ON THE 2018 TOYOTA RAV4 HYBRID IS VIRTUALLY INAUDIBLE AND REPRESENTS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110621July 10, 2018
VISIBILITY/WIPER
DRIVING DOWN HIGHWAY 84 IN CALIFORNIA AND A CRACK DEVELOPED IN MY WINDSHIELD. I DID NOT FIND A CHIP WHERE THE CRACK DEVELOPED. SO NO ROCK HIT MY WINDOW. THE CRACK STARTED ON THE VERY TOP OF THE GLASS UNDER THE RUBBER SEAL. I HAVE LESS THAN 2000 MILES ON THE SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110195July 9, 2018
SEATS
THERE IS SOMETHING LOOSE IN THE DRIVERS SEAT THAT IS MOVING AROUND AND HITTING THE DRIVERS BACK. THIS IS VERY DISTRACTING AND HAPPENS ALL THE TIME DURING DRIVING TAKING THE DRIVERS ATTENTION OFF THE ROAD. THIS IS AN ON GOING ISSUE AND THE DATE IS JUST A ROUGH ESTIMATE OF WHEN IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104738June 29, 2018
EXTERIOR LIGHTING
JUST BOUGHT MY NEW TOYOTA RAV 4 2018 AND REALIZED THAT I CAN'T DRIVE IT AT NIGHT. MY WINDSHIELD TURNS DARK 1/3 TO 1/2 FROM THE BOTTOM AND CONTINUES ALL THE WAY TO THE TOP. IT'S ACTUALLY WORSE WHEN DRIVING HOME AND GOING UP MY UNLIT HILL WHEN INSTEAD OF MY BRIGHTS GOING ON AUTOMATICALLY, ONLY MY LOW LIGHTS ARE ON. I AM FRIGHTENED TO DRIVE MY CAR AND NOW REALIZE THAT THERE WERE ONLINE COMPLAINTS GOING BACK YEARS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104803June 29, 2018
VISIBILITY/WIPER
THE WINDSHIELD DEVELOPED A VERY LARGE CRACK, THE CRACK APPEARED WHILE THE CAR WAS PARKED. IT SEEMS TO HAVE STARTED FROM A TINY ROCK CHIP - THE CHIP WAS NOT PREVIOUSLY NOTED. THE CRACK GREW SIGNIFICANTLY OVER THE COURSE OF 2 DAYS. THE GLASS COMPANY HAS CONTACTED THE DEALERSHIP AND WAS ADVISED THAT THERE IS A NATIONWIDE BACKORDER FOR THE GLASS - 331 BACKORDERS AS OF TODAY, JUNE 30. THEY DO NOT HAVE A DATE WHEN THE GLASS WILL BE AVAILABLE, POSSIBLY SEVERAL WEEKS TO SEVERAL MONTHS. A LARGE BACKORDER IS CONCERNING AS IT WOULD SUGGEST A LARGE VOLUME OF PEOPLE EXPERIENCING THIS EXACT OR SIMILAR ISSUES WITH THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104208June 27, 2018
VISIBILITY/WIPER
THE WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK DURING NORMAL DRIVING AND THEN THE CRACK WENT ACROSS THE DRIVERS SIDE OF THE WINDSHIELD RIGHT ACROSS MY FIELD OF VIEW AS A DRIVER. THE WINDSHIELD WAS CRACKED ON JUNE 1ST AND I CONTACTED 4 GLASS REPLACEMENT COMPANIES AND WAS TOLD THE PART WAS ON BACK ORDER 3 TO 8 WEEKS. I CONTACTED THE DEALERSHIP AND TOYOTA AND I WAS TOLD THEY WILL ORDER THE PART. I GOT CONTACTED ON JUNE 26 BY JOHN FROM TOYOTA THAT THE WINDSHIELD WAS IN AT COPELAND TOYOTA IN BROCKTON MA. I CONTACTED THE GLASS COMPANY AND THEY WERE ADVISED THE PART WAS NOT IN AT COPELAND. I CONTACTED TOYOTA TODAY AND WAS TOLD BY THEM THAT THEY WERE GIVEN THE INFORMATION FROM ANTHONY AT COPELAND TOYOTA THAT THE WINDSHIELD WAS IN. I ASKED TO SPEAK WITH THE SUPERVISOR AT TOYOTA AND WAS TOLD THAT THEY WERE UNAVAILABLE. I CURRENTLY HAVE A CRACKED WINDSHIELD THAT CAN'T PASS MASSACHUSETTS INSPECTION BECAUSE OF THE WINDSHIELD. I HAVE NOW BEEN TOLD BY TOYOTA THAT THEY DO NOT KNOW WHEN THEY CAN GET ME A NEW WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088495April 16, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4 HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (THOMPSONS TOYOTA, 140 FORNI RD, PLACERVILLE, CA 95667), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THE CONTACT TO WAIT FOR THE DEALER'S DIAGNOSIS. THE FAILURE MILEAGE WAS 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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