Toyota RAV4 Complaints (2021)

510 consumer complaints on file.

#11568615January 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568053January 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Hybrid. The contact stated that on two separate occasions, while driving at high rates of speed, the vehicle stalled after slamming on the brake pedal. The contact waited approximately 20-30 seconds after the initial failure before being able to restart the vehicle and resume normal driving operation. The manufacturer was notified of the failure and a claim was filed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567580January 24, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565725January 16, 2024
AIR BAGS
The contact owns a 2021 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that while her grandson was occupying the front passenger's side seat, an unknown message was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564618January 10, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
RECALL HAS NOT BEEN TAKEN CARE OF IN A TIMELY MANNER. CAR MIGHT LIGHT ON FIRE! VERY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564723January 10, 2024
ENGINE
I had my 2021 RAV4 Hybrid in for a routine oil change at 59,150 miles. I have maintained this vehicle in accordance with Toyota's recommendations since purchasing it brand new. During their inspection, it was noted by the Toyota mechanic that the timing cover was already seeping, way before it ever should be for this age and mileage of vehicle. The dealership mechanic did not recommend anything be done at this time since it wasn't an "active leak", even though seepage will turn into a leak. They denied my request for them to inspect the gaskets and look for cracks in the timing cover while my vehicle is still covered under warranty. While they would not say why they refused to honor my request, I assume it is because my warranty is set to expire when my vehicle reaches 60,000 miles (only 850 more miles from then) and they want me to have to pay $3500 of my own money instead of theirs after my warranty expires. It is unsafe for me to continue to drive this vehicle due to the fact that a timing cover leak can be a serious issue for my vehicle. The timing cover helps protect the timing belt, which is crucial for the proper operation of the engine. If the gasket is leaking, it can lead to oil loss, potential engine damage, and even engine failure if not addressed promptly. There were not any warning lamps that indicated to me that there was an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564488January 9, 2024
AIR BAGS
I found out my RAV4 had a recall on passenger side airbag that could not be fixed, and it would be in the third quarter of this year before it could be fixed if then. I asked if I could get a good deal on a new RAV4, for a discount since I had just quit my job and sold my house and planned to leave this area. My grandson lives with me and travels with me so now I don’t trust my car. I only found out about the recall when I took my car in for service. I called Toyota and spoke to Tina Stubbs, who said she would see what she could do on getting me a discount on a new RAV4 like mine. My car is in perfect condition except for this, so I never considered trading it in until this happened. Tina was supposed to contact me by this evening, which has not happened. I am staying in a motel until I can get something settled. I have owned Toyotas since 1996, and never had a complaint until now. I don’t trust driving my car with a passenger now. My case number is [XXX] . This happened [XXX]. I just want a newer car at a discount since I bought this SUV in good faith. Hopefully I can get this situation settled quickly. My name is [XXX] , [XXX] . Tina Stubbs is my case manager. Thank you for any help you can give me. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563605January 4, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
I was pulling into a parking space at a slow speed and breaking when my car accelerated violently and caused me to go across a median and strike another parked vehicle. Police came and did a report. I took my car right away to dealer and they had me take it to their collision shop to be repaired. They said they would try to find the unintended acceleration problem after it was repaired. No warning lights or airbags.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11563408January 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563382January 3, 2024
AIR BAGS
The contact's wife owns a 2021 Toyota Rav4. The contact stated that while driving at 30 MPH in an intersection, a Ford F-150 was crashed into head-on. The vehicle's front end collided with the Ford vehicle but the air bags did not deploy. The Ford vehicle did a 180 during the impact and its air bags deployed. The contact sustained 2 herniated discs in the 212 and L1 that required medical attention. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the front air bag sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but a callback was not completed The failure mileage was approximately 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11563342January 3, 2024
ENGINE
The engine block cracked and started leaking coolant. It is clearly a defective manufacturing of the block casting. The same engine was recalled several months before mine, but my manufacturing date fell just outside of the range they recalled in the same year. The problem was confirmed by Price Leblanc Toyota in Baton Rouge, LA, a new short block was installed and I was left footing the bill because Toyota Corp denies responsibility for it even though it is only 3 years old and has had ALL maintenance done through the dealerships. The initial coolant leak was first noticed on 10/17/2023. The vehicle repairs were completed by Price Leblanc Toyota and picked up on 12/13/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562963January 2, 2024
FUEL/PROPULSION SYSTEM
Open recall for potential fire issue(DC to DC converter) is not being followed up on by Toyota.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562388December 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561358December 21, 2023
VISIBILITY/WIPER
I was driving on the highway there was no cars in front or next to me, it was warm outside about noon the sun was out and I heard a loud bang and a minute later another loud bang, I thought it was a balloon that popped that was in my car and I pulled over and when I saw none of the balloons had popped I thought it was a soda can that exploded in the trunk but I saw they were all intact. When I got home, that is when I noticed the sunroof shattered and it was tented up. Toyota wouldn't honor the warranty, it took 4 days for the dealership to try to find blame on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559473December 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559489December 11, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Toyota issued a recall in July 2023 stating the the DC-DC conversion system may have been damaged in manufacture, potentially causing a short, and possibly leading to a fire if charged at less than 41 degrees. Toyota indicated that a fix would be available in the 4th quarter of 2023. We are nearing the end of the 4th quarter and fix is still not available. Living in upstate New York, nighttime temperatures frequently are less than 41 degrees. As a result I am reluctant to charge overnight. This defeats the purpose of a plug-in hybrid, resulting in higher fuel costs and excess vehicle pollution, not to mention additional anxiety due to potential fire! This is an unreasonable period of time to wait for such a potentially serious defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559356December 10, 2023
FUEL/PROPULSION SYSTEM
There is a long-outstanding recall on the external charging system of this vehicle. Toyota delayed the original date of parts availability to 4th quarter 2023. There are no updates to the status of this recall or availability of the repair. I contacted Toyota corporate and they do not have the parts or an expected date and could not offer a loaner vehicle of the same model. Worse yet, if they provided a loaner vehicle, they wanted me to leave my vehicle at a dealership for the entire time of the loaner - with no announced date for the recall repair. I also emailed the Chairman of Toyota directly, but have received no response. Since the risk of this defect is reported to occur at temperatures of 41 or less, it is imperative that Toyota make the parts/repair available immediately, as cold weather has arrived in the US. I request that you immediately contact the manufacturer and issue an update to this recall - hopefully including Toyota actually repairing the affected vehicles, rather than continuing to delay and exposing people and property to risk. It is becoming apparent that this issue may be without a remedy and absent an immediate repair announcement from Toyota, I suggest that you require Toyota to repurchase all of the affected vehicles at full new vehicle replacement cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558059December 2, 2023
ELECTRICAL SYSTEM
Toyota issued a recall in July 2023 for risk of fire, charging the vehicle below 41 degrees ambient temperature. It has been 5 months to remedy the situation. Over 40,000 vehicles are affected. In Western New York we are experiencing colder temperatures, making it impossible to charge without a risk of fire. I am now having to purchase gas at an higher cost, instead of home charging. My multiple calls to Toyota corporate have not given me a timeline for a solution. If I want to trade my vehicle, I will get a greatly reduced value due to the open active recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557741November 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557587November 30, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Toyota Rav4. The contact stated that while her husband was driving approximately 75 MPH, there was an abnormally loud booming sound heard. After stopping to inspect the vehicle it was discovered that the glass sunroof had exploded. The contact stated that during the failure, there was no other vehicles or objects were nearby. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000. Repairs were made but the contact paid out of pocket for them. Their claim for reimbursement from the manufacturer was denied due to there being no evidence of a factory defect or an outstanding recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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