Toyota RAV4 Complaints (2009)

327 consumer complaints on file.

#10369078December 3, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 TOYOTA RAV4. UPON STARTING THE VEHICLE, THE TIRE INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP BUT THE FAILURE COULD NOT BE DIAGNOSED. AFTER THREE DAYS, THE NON-SKID, CRUISE CONTROL AND CHECK ENGINE LIGHTS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD STILL NOT BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 19,000. UPDATED 01/14/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368166November 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT SHE SHIFTED INTO DRIVE FROM PARK AND WHEN SHE REMOVED HER FOOT FROM THE BRAKE PEDAL, THE VEHICLE BEGAN TO ACCELERATE IN REVERSE. THE CONTACT STOPPED THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 23,789.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359661October 8, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT WAS DRIVING AT AN UNKNOWN LOW SPEED WHEN THE VEHICLE ABNORMALLY ACCELERATED, RESULTING IN THE CONTACT CRASHING INTO A BUILDING. THE CONTACT WAS REPORTED INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED BY THE CONTACTS INSURANCE COMPANY WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGE WAS 16,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10358947October 3, 2010
VEHICLE SPEED CONTROL
I AM WRITING TO COMPLAIN ABOUT TWO ACCELERATION PROBLEMS RECENTLY EXPERIENCED WITH MY 2009 TOYOTA RAV4 VEHICLE. ONE INVOLVED RAPID ACCELERATION EXPERIENCES AND THE OTHER A STICKING ACCELERATOR. (12,500 MILES) (I PREVIOUSLY COMPLAINED ABOUT A STICKING ACCELERATOR AFTER ONLY 1000 MILES AND INVOLVED IN THE ACCELERATOR RECALL.) ON SEPTEMBER 21ST, I HAD A RAPID ACCELERATION WITH MY 2009 RAV4 WHILE MY FOOT WAS FIRMLY ON THE BRAKE PEDAL. MY WIFE WAS ALSO PRESENT AND WAS VERY FRIGHTENED BY THE EXPERIENCE SINCE IT OCCURRED WHEN TURNING A CORNER NEAR A PERSON HOLDING A PIZZA SIGN. I WAS THANKFULLY ABLE TO CONTROL THE VEHICLE WITH FIRM BRAKING. THE SUDDEN BURST OF ACCELERATION STOPPED AFTER ABOUT A 2 SECOND PERIOD OF TIME. DUE TO THIS EXPERIENCE, MY WIFE NOW REFUSES TO DRIVE THE VEHICLE . ON SEPTEMBER 22ND, I AGAIN HAD A RAPID ACCELERATION ON TWO DIFFERENT OCCASIONS.IN BOTH OCCASIONS I WAS BEGINNING TO GO STRAIGHT SO I WAS ABLE TO CONTINUE AFTER THE 2 SECOND BURST OF SPEED. ON SEPTEMBER 23RD, I EXPERIENCED A STICKING ACCELERATOR PEDAL EVEN AFTER THE ACCELERATOR WAS REPAIRED THROUGH A RECALL ON THE VEHICLE. I WAS TRAVELING AROUND 45 MPH WHEN APPROACHING A STOP SIGN AND WAS ABLE TO CONTROL THE VEHICLE WITH STEADY, FIRM BRAKING. ON SEPTEMBER 24TH, THE VEHICLE WAS EXAMINED BY THE DEALER. I WAS MET WITH CONSIDERABLE RESISTANCE AND DEFENSIVE COMMENTS. THE SERVICE MANAGER SHARPLY STATED TO ME THAT THERE HAS BEEN NO EVIDENCE OF ANY ACCELERATION PROBLEMS WITH TOYOTA VEHICLES AND ALL THE PROBLEMS WERE DUE TO DRIVER'S FAULTS. HE CONTINUED THAT ALL THE LAWSUITS WILL BE THROWN OUT OF COURT SOON. A WORKER PERFORMED A BRIEF DRIVE OF THE VEHICLE AND COMPUTER EXAMINATION OF THE SYSTEMS. THEY FOUND NOTHING TO INDICATE ANY SYSTEM WAS DEFECTIVE. DUE TO THE ATTITUDE OF THE SERVICE MANAGER AND THE FACT THAT THE VEHICLE WAS NOT REPAIRED, WE HAVE TRADED THE VEHICLE TO A DIFFERENT DEALER AND PURCHASED ANOTHER VEHICLE AFTER A CONSIDERABLE FINANCIAL LOSS ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358731October 1, 2010
VEHICLE SPEED CONTROL
ON JULY 17, 2010 HUSBAND AND I WERE DRIVING OUR "LEASED" 2009 TOYOTA RAV4 ON BUSY HIGHWAY LEADING TO AND FROM THE BEACH. WE WERE IN WEEKEND TRAFFIC, MOVING A CAR LENGTH EVERY 10 MINUTES. THIS SHOULD TAKE US 5 MINUTES TO DRIVE ON THIS ROAD BUT THIS DAY IT TOOK US OVER 30 MINUTES! SITTING IN TRAFFIC, MY HUSBAND'S FOOT ON BRAKE, CAR MAKES GRINDING NOISE (LIKE WE HAD CAR IN NEUTRAL REVVING THE ENGINE). CAR LUNGED FORWARD HITTING CAR IN FRONT OF US, BOUNCED BACK, LUNGED FORWARD A 2ND TIME HITTING CAR. REALIZING DAMAGE WE TURNED CAR OFF. 911 CALLED. TOOK CAR IMMEDIATELY TO DEALERSHIP, INFORMED THEM OF MISHAP, SHOWED THEM OUR SLIGHT DAMAGE TO THE CAR, GOT LOANER CAR TILL 9/8/10 WHEN INVESTIGATING COMPANY TOOK OUT BLACK BOX. INVESTIGATOR RULED IT "DRIVER ERROR". WE WERE MADE TO REMOVE CAR FROM THEIR LOT. HUSBAND NOR I WILL DRIVE CAR - IT IS A DEATH TRAP (EVEN THOUGH WE TOOK IT TO DEALERSHIP WHEN RECALLED IN THE SPRING). WILL NOT LET ANYONE DRIVE AS PASSENGER IN THIS DANGEROUS CAR. WE CONTINUE TO PAY OUR $280 MONTHLY PAYMENT. WROTE TO TOYOTA PRESIDENT AND TOYOTA INVESTIGATOR. WE WOULD TAKE A REPLACEMENT (THIS IS A LEASED CAR). WE ARE "DEATHLY" AFRAID OF THIS CAR. WE WERE NOT EVEN MOVING AND THIS CAR ACCELERATED. NOW WE ARE CHARGED FOR THIS ACCIDENT. I WOULD NOT BE ABLE TO GO ON IF MY HUSBAND SHOULD ONE DAY DECIDE TO DRIVE THIS CAR AND IT ACCELERATED WHILE HE WAS DRIVING. HE MAY BE KILLED AND TAKE OTHER PEOPLES' LIVES WITH HIM! THIS WAS DEFINITELY "STICKY GAS PEDAL" PROBLEM WITH A TOYOTA VEHICLE!!! UPDATED IVOQ 10/15/10 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10358163September 28, 2010
VEHICLE SPEED CONTROL
2009 RAV4 TOYOTA WAS TRAVELING ABOUT 30-35 MPH WHEN THE VEHICLE RAPIDLY ACCELERATED. THE ENGINE RPMS INCREASED SIGNIFICANTLY AND A LOUD SOUND WAS HEARD FROM THE ENGINE REVVING. THE BRAKE PEDAL WAS IMMEDIATELY DEPRESSED FIRMLY AND THE VEHICLE WAS ABLE TO SLOW DOWN. THE VEHICLE WAS STOPPED AND THE ENGINE SHUT DOWN. AFTER TURNING THE CAR BACK ON THERE WERE NO FURTHER INCIDENCES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP OF PURCHASE. AN INSPECTION WAS DONE BY TOYOTA REPRESENTATIVES AND THE INSPECTION CAME BACK WITH NO UNUSUAL REPORT. THE VEHICLE THAT I PURCHASED IN NEW CONDITION IS UNSAFE AND I AM STUCK WITH A CAR THAT I DO NOT FEEL COMFORTABLE DRIVING. IT HAS BEEN PARKED SINCE JANUARY AND IS NO LONGER BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355337September 10, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
LETTER FROM SENATOR BURR ON BEHALF OF CONSTITUENT CONCERNING ACCELERATOR STICK PROBLEMS WITH HIS MOTHER'S TOYOTA RAV4 *TGW THE CONSUMER STATED HIS MOTHER OWNED THE 2009 TOYOTA RAV 4. THE VEHICLE ACCELERATED OUT OF CONTROL AND HIT A TREE. THE VEHICLE WAS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353918September 5, 2010
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION 2009 TOYOTA RAV4. PULLING OUT OF A HOTEL PARKING LOT TOWARDS STOP SIGN, VERY LOW SPEED, TOOK FOOT OFF GAS PEDAL AND PLACED ON BRAKE PEDAL. RPM'S INCREASED DRAMATICALLY. SLAMMED GEAR TO NEUTRAL, KEPT FOOT HARD ON BRAKE PEDAL, SHUT OFF ENGINE. SITUATION REPEATED ONCE FOLLOWING DAY IN SIMILAR SCENARIO. BOTH EVENTS DURING FIRST LONG ROAD TRIP IN CAR (OVER 500 MILES DRIVING BEFORE INCIDENT). SECOND INCIDENT - FOOT RELEASED GAS PEDAL BUT RESTING ON GAS PEDAL - COULD SENSE GAS PEDAL PULLED DOWN LIKE WHEN VEHICLE ACCELERATING AFTER RESUME WHEN USING CRUISE CONTROL. I NEVER USE CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351576August 24, 2010
ELECTRICAL SYSTEM
I AM HAVING A SPORADIC, CONTINUING STARTING PROBLEM WITH A 2009 TOYOTA RAV4. THE PROBLEM SEEMS TO APPEAR AFTER THE CAR HAS BEEN DRIVEN, THEN PARKED. ON ATTEMPTING TO RESTART THE CAR, THE ACCESSORIES (RADIO, LIGHTS, ETC.) COME ON BUT THE ENGINE DOES NOTHING. THERE IS NO SOUND FROM THE STARTER. REPEATING THE STARTING SEQUENCE HAS NO EFFECT. ATTEMPTING TO CHANGE THE "START/STOP" BY USING THE METHOD DESCRIBED IN THE USER'S MANUAL ALSO HAS NO EFFECT. IT APPEARS THAT SOMETHING HAS TO COOL DOWN BEFORE THE CAR WILL RESTART. THIS HAS HAPPENED AT LEAST FOUR TIMES IN THE YEAR I HAVE HAD THE CAR, AND ALWAYS AT UNEXPECTED TIMES. MY DEALER HAS HAD NO LUCK RECREATING THE PROBLEM, OR FINDING A SOLUTION FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347601August 6, 2010
SEATS
NECK NOT PROTECTED DURING SIDE-IMPACT CRASH. INJURED DRIVER TRAVELING APPROX 5 MPH AND OTHER DRIVER RAN RED LIGHT AT APPROX 40 MPH. DRIVER SUFFERED FORM CERVICAL HERNIATIONS AND CERVICAL BULGES EVEN THOUGH SAFETY RATINGS WERE QUITE HIGH FOR YR/MAKE/MODEL OF VEHICLE. AIR-BAGS DID NOT DEPLOY. HEADREST IS TILTED VERY FAR OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10347780August 6, 2010
VEHICLE SPEED CONTROL
WHEN I LIFT MY FOOT OFF THE GAS PEDAL OF MY RAV4 TOYOTA, THERE IS A NOISE AND GRINDING THAT OCCURS. IT HAS PROGRESSIVELY GOTTEN WORSE, AFTER 3 LEVELS OF SERVICE DEPT. LOOKING AT IT, THE DETERMINATION WAS THAT THIS IS A CHARACTERISTIC OF THE RAV4. NO EXPLANATION AS TO WHAT IT IS, BUT THAT THE CAR IF SAFE AND TO CONTINUE DRIVING IT. WHY THEN, IF IT IS CHARACTERISTIC OF A RAV4, DO THEY NOT HAVE AN ACTUAL EXPLANATION AS TO WHAT IS HAPPENING WHEN THE NOISE OCCURS, WHY DID IT TAKE 3 MONTHS AND A SPECIAL TECHNICIAN TO DETERMINE THIS, YOU WOULD THINK THAT WITH ALL THE RAV4S THEY HAVE SOLD, THAT THEY WOULD BE SEEING NUMEROUS CARS DOING THIS. MY CAR WAS PURCHASED BRAND NEW AND THIS LITTLE CHARACTERISTIC HAD NEVER BEEN DISCUSSED, WHERE HAS IT BEEN FOR THE 9 MONTHS PRIOR? WHAT HAPPENS TO MAKE IT APPEAR, AND WHY CAN'T THEY FIX IT, WHETHER THEY THINK ITS DANGEROUS OR NOT? THEY HAVE INFORMED ME THAT MY ONLY RECOURSE AT THIS TIME, AS IF I SHOULD BE MY PROBLEM AT ALL, IS TO TAKE IT TO ANOTHER DEALER, AND HAVE THEM DRIVE IT, ANOTHER DEALER WHO MORE THAN LIKELY, SINCE THEY TRAVEL FROM ONE TOYOTA DEALER TO THE NEXT, WILL GIVE ME THE SAME RESULT. I AM OUTRAGED THAT THEY ARE NOT TAKING RESPONSIBILITY AND DEALING WITH THIS. IT IS NOT OKAY TO SELL SOMEONE A BRAND NEW CAR, HAVE SOMETHING GO WRONG WITHIN A YEAR, AND HAVE A LEGAL DOCUMENT, WHICH THEY KEEP THROWING IN MY FACE, SAYING BECAUSE THEIR VERY OWN TECHNICIAN DETERMINED THAT IT IS A CHARACTERISTIC, I SHOULD JUST HAVE TO LIVE WITH THIS NOISE AND VIBRATION. MY 7 YEAR OLD IS AFRAID TO GET IN THE CAR. HOW DARE THEY TREAT THEIR CUSTOMERS LIKE THAT? IT MAKE NOISE, IT VIBRATES, WE CAN'T GIVE YOU AN ACTUAL EXPLANATION, WE CAN'T FIX IT, SO JUST GO BACK, GET INTO YOUR BRAND NEW CAR, AND DEAL WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347685August 5, 2010
EQUIPMENT:OTHER:LABELS
CONSUMER WRITES REGARDING SPECIAL SERVICE CAMPAIGN SET10V01 LOAD CARRYING CAPACITY *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344828July 23, 2010
VEHICLE SPEED CONTROL
2009 RAV4 TOYOTA WAS TRAVELING ABOUT 30-35 MPH WHEN THE VEHICLE RAPIDLY ACCELERATED. THE ENGINE RPMS INCREASED SIGNIFICANTLY AND A LOUD SOUND WAS HEARD FROM THE ENGINE REVVING. THE BRAKE PEDAL WAS IMMEDIATELY DEPRESSED FIRMLY AND THE VEHICLE WAS ABLE TO SLOW DOWN. THE VEHICLE WAS STOPPED AND THE ENGINE SHUT DOWN. AFTER TURNING THE CAR BACK ON THERE WERE NO FURTHER INCIDENCES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP OF PURCHASE. AN INSPECTION WAS DONE BY TOYOTA REPRESENTATIVES AND THE INSPECTION CAME BACK WITH NO UNUSUAL REPORT. THE VEHICLE THAT I PURCHASED IN NEW CONDITION IS UNSAFE AND I AM STUCK WITH A CAR THAT I DO NOT FEEL COMFORTABLE DRIVING. IT HAS BEEN PARKED SINCE FEBRUARY AND IS NO LONGER BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344851July 23, 2010
ENGINE AND ENGINE COOLING
10 MONTH OLD TOYOTA RAV-4 CAUGHT FIRE UNDER THE HOOD WHILE SITTING IN PARKING GARAGE AND BURNED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10344911July 23, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE SUDDENLY ACCELERATED. HE CRASHED INTO A VEHICLE IN FRONT WHEN THE BRAKES FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE VEHICLE IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 7,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10344016July 19, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA RAV4. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH, THE BRAKES WERE ENGAGED TO THE FLOOR. SUDDENLY, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WOULD NOT SLOW DOWN. THE GEAR SELECTOR WAS SHIFTED INTO THE PARK POSITION, AND THE VEHICLE CRASHED INTO THE PROCEEDING VEHICLE. THERE WERE NO PERSONAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN WAS UNABLE TO LOCATE A PROBLEM. THE FRONT END DAMAGES WERE NOT REPAIRED. THE INSURANCE COMPANY WAS IN THE PROCESS OF APPRAISING AND INSPECTING THE VEHICLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10339902June 24, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA RAV 4. THE CONTACT WAS AT A FULL STOP WITH HER FOOT DEPRESSING THE BRAKE PEDAL WHEN THE VEHICLE ABNORMALLY ACCELERATED. AS THE CONTACT ATTEMPTED TO BRAKE, THE VEHICLE WOULD CONTINUE TO IDLE AT EXTREME RPMS AND WOULD NOT STOP. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO STOP THE VEHICLE. THE DEALER ADVISED THE VEHICLE WAS NOT ON THE RECALL LIST. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE THREE TIMES AFTER TAKING THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 12,000. UPDATED 08/11/10. *LJ UPDATED 08/17/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10337010June 21, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2009 TOYOTA RAV4. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING TREATMENT RECEIVED FROM TOYOTA MOTOR SALES, U.S.A. INC. RELATED TO THE DEFECTIVE ACCELERATOR PEDAL PROBLEM *TGW THE CONSUMER STATED HE RECEIVED A SAFETY RECALL AFTER HE HAD AN ACCIDENT WHICH INVOLVED DAMAGES TO HIS VEHICLE AND BACK INJURIES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10336194June 14, 2010
VISIBILITY
FAILURE OF WINDSHIELD WIPER SYSTEM ON A 2009 TOYOTA RAV-4 DURING A STORM ON JANUARY 30, 2010. OWNER WAS DRIVING ON MARYLAND INTERSTATE HIGHWAY 695. THE WINDSHIELD WIPERS SYSTEM WAS TURNED ON TO CLEAR PRECIPITATION FROM THE WINDSHIELD. THE BLADES WERE NOT FROZEN TO THE WINDSHIELD. SUDDENLY, THE RIGHT WIPER BLADE INVERTED (LIKE AN UMBRELLA TURNING INSIDE OUT), STRIKING THE LEFT WIPER BLADE, CAUSING THE WIPER BLADE SYSTEM TO FAIL AND DAMAGING THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336025June 13, 2010
VEHICLE SPEED CONTROL
WHEN COMING TO A STOP, THE CAR INCREASES IDLE TO 1500 -2000 AND THE BRAKES SOMETIMES BECOME "SQUISHY" AND THE BRAKE PEDAL WILL FEEL LIKE THERE IS NO PRESSURE. THE CAR WILL STOP, BUT THE IDLE WILL CONTINUE TO REV UP. I HAVE TO ENSURE I DO NOT RELEASE THE BRAKE UNTIL THE CAR IN FRONT OF ME IS A VERY SAFE DISTANCE AWAY. THE DEALER COULD NOT REPLICATE THE PROBLEM. THIS HAS CONTINUOUSLY OCCURRED SINCE THE CAR WAS NEW, IT NOW HAS APPROXIMATELY 17000 MILES. THIS VEHICLE, PER THE VIN WAS NOT INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota RAV4