Toyota RAV4 Complaints (2023)

238 consumer complaints on file.

#11607856August 11, 2024
UNKNOWN OR OTHER
While making a slow right turn into a carport (1-2 mph), the vehicle suddenly accelerated on its own and crashed into the carport wall, continued to full throttle causing the tire to skip along side of the wall. The vehicle is currently not being used as we continue with the process with our insurance provider and begin to initiate contact with the car dealer. There were no warning lights or indications of a malfunctioning vehicle prior to that point. Initial online research provided at least 10 other reports that the exact same occurence happended to other 2023 RAV owners causing vehcile and property damage. We are fearful to use this vehicle now and would like to submit a safety report to prevent any similar instances in the future that may result in serious injury or death. NOTE: We also have video footage of the incident from our carport security camera, if you need that for further review.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11607762August 10, 2024
UNKNOWN OR OTHER
While driving early in the morning on 95 without other traffic nearby, my moonroof exploded. There was no crack of a rock, only a very loud pop. The glass broke outward. I pushed it in to vacuum the pieces out in the picture attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606346August 4, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
When I do these checks I have my hands lightly on the wheel ready to correct the car when needed. The lane control assist tends to stay to the left of the lane, crossing over the left side lane markers, it also tends to head towards the right side of the lane, crossing over the right side lane markers without compensating. At times it does compensate but it causes the car to go back and forth in the lane without settling out. There have been times when the car is steered to the right with no compensation and without my correction would have gone off the road. The lane warning system doesn't always work. If I did not have diligence when using the system I would no doubt have gone off the road and crashed. The dealer has not checked the car, they say this is how it works even on their personal Toyotas. These problems have been prominent and have existed since the purchase of the car in 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604305July 24, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2023 Toyota Rav4. The contact stated while cleaning the vehicle, the contact became aware that there was water coming from the rear passenger’s side door. The contact opened the rear passenger’s side door, and water poured onto the ground. Additionally, the rear passenger’s side door made a sloshing sound while being closed. The vehicle was taken to the dealer, where Technical Service Bulletin: 0084-21 (Sloshing or Splashing Noise from Inside One or More Door Panels) was performed. The manufacturer was not made aware of the failure. The failure mileage was 19,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602707July 16, 2024
SUSPENSION
At estimated 25500 miles in the vehicle, I started to feel vibration at 65- 75 mph. Bouncy ride and slight bad bearing noise at 45 mph . After taking to the dealer, they also felt vibration and recommended tire balancing. After having that done, the problem still existed. I took the car next day and at first they where not willing to check my car but then when I forced, they test drove and confirmed light road noise and light vibration. After a little checking, they said the tires are feathering and should get new tires and or alignment. The tires only have 25500 miles and they were serviced by totota .I got new tires from from NTB and rebalanced and the issue still existed. I then also got alignment from another shop even then the vibration and bad bearing noise still exist. After searching, I have read many others had this issue with their rav4 and dealers just say it's normal . I as years of experience know it's not normal. The origin equipment tires that came with new vehicle were Dunlop grandtrek pt20. The new tires I got are Cooper Endeavor plus. Issue is definitely not the tires. Humbly request NHTSA to look into this as this is ongoing issue with many new Toyota Rav4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600074July 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns 2023 Toyota Rav4 Hybrid. The contact stated while driving at various speeds with 3 gallons of fuel remaining in the fuel tank, the message "Low Fuel" was displayed, and the instrument cluster turned blank. The contact stated that the instrument cluster remained blank and inoperable until fuel was added to the vehicle. The contact stated that the failure had been recurring while driving. Additionally, the contact stated while refueling the vehicle at a gas station, the fuel tank capacity was 10.5 gallons; however, the vehicle was designed with a fuel tank capacity of 14.5 gallons. The vehicle was taken to the dealer, where the contact was informed that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597173June 27, 2024
AIR BAGS
Driving NB when a Toyota Corolla drove into my lane of traffic hitting me head on. No air bag deployed in my RAV but all air bags deployed in the Corolla. No air bag light was on prior to the accident. My vehicle data recorder was copied by a Bosch technician and forwarded to Toyota Corp. The body shop manager stated that my vehicle was the first he had encountered with the extent of front damage where the air bag(s) did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11596533June 25, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
The lane keeping assistance has the ability to detect if the driver is not holding the wheel and will disconencted lane keeping assitance after three beeps.... At that time the adaptative speed control is not disconnected and vehicle will even continue to accelerate neither braking is activated. these may result in an accidente if the driver falls sleep or has health issue...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593888June 12, 2024
VISIBILITY/WIPER
Toyota OEM windshield glass has SEVERE distortions/waviness in glass. I have had my windshield replaced 3 times now with Toyota OEM glass and the issue is still not resolved all 3 have had this distortion/wavyness in the glass. I don’t want aftermarket glass in a brand new car especially with all the safety features that relies on glass clarity, but Toyota is making it hard not to choose that option. Toyota needs to do better on quality control of their glass. The distortion is happening in the line of sight for the driver causing dizziness and issues while driving, as well as BAD wavyness around the edges. Ive done some research into this as well and I am not the only Toyota driver having this issue with their glass. I’ve never owned a vehicle that did this and it’s very disappointing and frustrating that I am not able to have a clear windshield in my brand new car. I called Toyota of America but they basically pushed me off onto the dealership. Someone needs to contact the MFG and make them aware of this problem so I can get glass that is normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592740June 5, 2024
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
I believe Toyota is falsifying the MPG rating to make it appear they are getting better gas mileage than they are actually getting. On a new Toyota Rav4 bought last year, the speedometer always reads 3 miles faster that my actual speed. This is confirmed by my stand-alone GPS unit and my iPhone as well. I have since checked out other new Toyotas and found the same error. This error favors Toyota because if make the onboard computer report that you are achieving better MPG that you are. This error is also recording more fictitious miles driven, on your car, than you actually have driven and causing you to get servicing sooner as well as running out your warranty quicker than it should. However, I have since traded in this vehicle for a different vehicle that I feel is more honest and accurate with their information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592300June 3, 2024
SERVICE BRAKES, STRUCTURE:BODY
The brakes failed, without warning, while parking; causing me to hit a pole/wall in my employer’s parking garage on April 12, 2024. I was injured, and obtained care from UChicago Medical Center. Toyota assigned an independent investigator to assess my vehicle; which was completed on April 29, 2024. Per Toyota, no brake issues were noted. My vehicle remained at Oak Lawn Toyota from April 12, 2024- May 31, 2024.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11592021June 2, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
The incredibly frightening incident occurred 2 times within 3 days. My 2023 RAV unexpectedly and very forcibly accelerated on its own when I was pulling into a parking space. Luckily I am in the habit of parking my RAV far away from other vehicles in parking lots when the option exists. The first ‘acceleration and/or braking’ malfunction occurred 5/31/24 in a Walmart parking lot. When pulling into a parking spot my right foot was fully off the accelerator (I use my right foot only for the accelerator and brake pedals) and was gradually depressing the parking brake pedal to come to a complete stop. Instead my RAV suddenly and forcibly accelerated forward through the empty parking spot in front of me and beyond!! I would have absolutely smashed into the car and or person if one were there!! As the RAV shot forward I began desperately pushing full force on the brake pedal; the RAV did not stop! so, I began full force repeatedly pushing and pumping the brake pedal. My RAV eventually came to a halt as the tires may have locked up which it skidded about 12-18 inches. By God’s grace no one was hurt! On 6/2/24 ‘it’ happened again!! Pulling into a parking spot at an outdoor cafe, as I was gradually depressing the brake pedal to come to a complete stop my RAV instead quickly and forcibly accelerated forward!! I thank God that I did not pull into the other spot (my sister took that one) which was just a few feet away from around 12 people and families enjoying their outside lunch dining!!! This 2nd horrifying incident my RAV took longer to come to a complete stop. I fully and forcefully pushed on the brake pedal but my RAV kept going!! I continued repeatedly releasing and fully depressing the brake pedal but it kept going! The next thing my RAV was approaching was someone’s backyard and house!! I forcibly pushed the brake pedal one more time and also threw the RAV shifter into “park” finally the RAV stopped! I am so shaken up by these traumatic malfunction incidents.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11589078May 16, 2024
SUSPENSION, WHEELS
Happened at ~644pm on 04/08/24- I heard the noise like a thump or thunk, The car initially pulled towards the roadside, then I corrected the wheel and slowly stopped the car. Upon exiting the car, it became apparent that the ball joint broke just above the plate that attaches to the axle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588350May 12, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Unintended sudden aggressive acceleration when I made a right as I was slowly pulling into a spot in the parking lot. Breast’s did not work fast enough and car ended up going up the hill and front colliding with it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586641May 2, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
Toyota RAV4 2023 , had it not even a whole year bought it from the dealer 0miles. Today while running errands parked on the side of the road, car started to vibrate weirdly and then it shut off. I try starting the vehicle again and it just keep showing the same message “Engine Stopped Steering Power Low” with the check engine light and steering wheel light on. After 30minutes I let it sit and when I tried turning the car on again, it ran perfectly but I wasn’t risking it happening again. So I had to call Toyota roadside to tow it since the warranty still covers it. And now I gotta wait to see what’s going on. I did my research on google and a lot of people have the same problem going on with RAV4s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585406April 26, 2024
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A car pulled out right infront of me at an intersection, I hit their back drivers side rear with most of the front of my car. I was doing approximately 41-45 mph. No airbags were deployed and my SOS button didn't work nor did it call for help.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11583855April 18, 2024
STRUCTURE:BODY
At less than 8000 miles on this brand new vehicle, the paint started chipping away all the way down to the metal under the paint on the front of the car… The dealership that I ordered from the manufacturer through stated it will probably start to rust and that I need to have someone repaint it… They tried to refer me to someone that they use for paintwork… And stated it will be at my expense; although I was forced to purchase Toyoguard Platinum and the clear paint cover protection packages/warranties. I have owned multiple of this make and model vehicle in the past and have never had an issue with the paint peeling off and chipping as it is on this brand new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583710April 17, 2024
STRUCTURE:BODY, VISIBILITY/WIPER
I was driving on a highway posted speed limit 75mph on a clear day with no precipitation and without cause, the panoramic sunroof above my head imploded with glass shattering down upon my head. I did not hit anything and nothing hit me. No rocks, no debris, no outside force caused this. The panoramic sunroof showed a crack around the seal where it meets the body of the car and it imploded and cracked (shattered) inward from this cracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582816April 13, 2024
ENGINE, STEERING
I was sitting in line at a drive-thru with my wiper blades on the intermittent setting when suddenly the engine shut off and I got an error message that said “engine shut off steering power low”. The check engine light, battery, and steering light all came on. I turned the car off and then on again. It rumbled and then shut off again with the same message. I had to shift to neutral and push into a parking spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582793April 13, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Pre collision malfunction, RSA malfunction, LTA malfunction, Headlight malfunction. These warnings keep coming up showing the vehicle is not safe. Parts were ordered in February but are on back order. Might get by June. Vehicle has also rebooted the screens, tried to lane change, and failed to start once. To me this is a programming problem. This has been an on going problem for months now. The dealership claims that it is a wonky camera causing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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