Toyota Prius V Complaints (2014)

82 consumer complaints on file.

#11650090March 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. The vehicle was able to be restarted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649867March 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Break pump , break pump assembly, Break actuator. Vehicle has only 91k miles it. Breaks feel rough and slower to react. Too worried to use vehicle. Dealership said it’s a very well known issue and wanted $5800 to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647443March 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at approximately 35 MPH, the brakes and ABS warning lights illuminated the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster and brake booster pump assemblies needed to be replaced. The contact was informed about the Customer Satisfaction Program: 20TE07 (Service Brakes, Hydraulic); however, the vehicle was no longer covered under the warranty extension. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 133,838.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641267February 7, 2025
SERVICE BRAKES
Toyota did implement an extended service warranty that ran through June of 2024 for a KNOWN issue with the ABS system. The problem was identified in a number of vehicle models, multiple recalls were made starting in 2019, and the Prius V (mine is a 2015) was excluded from that recall. After a road trip from Phoenix, AZ to Albequerque, NM, I started noticing a "farting" noise while braking. The extended service program had closed the month prior. I had the car inspected at my local AAA service department prior to leaving. The problem got worse, the braking is squishy and inconsistent, so I took it back to the shop. They've told me that my ABS system is not functioning and needs to be replaced. I called a dealership about the issue, and they said they can't honor the warranty unless Toyota does. They gave me the contact number for Toyota's Customer Care line, and I requested an appeal or exception which was denied. I have 85,000 miles on the car. It hasn't even rolled over yet. I don't drive very much and didn't drive really at all for almost 3 years between 2020 and 2023 since I was working online. There is nothing I could possibly have done to contribute to this issue, so it is CLEARLY a manufacturer error. Any issue with brakes poses a serious threat to safety and must be taken seriously. The repair cost is over $5,000, and MOST households cannot absorb that cost. If more vehicles are having similar issues, then I GUARANTEE you that there are more cars on the road right now with unstable brake systems that may fail at crucial moments. I have an appointment on Monday 2/10/24 with a the dealership service center. I have no idea if I'll be able to cover the cost of the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639411January 29, 2025
SERVICE BRAKES
Approximately 2 months ago my brake booster and accumulator pump failed looked up recalls on this issue my vehicle falls in the recalled model year was wondering if it is just overlooked because it has not had any problems with it in the past only 76000 miles on vehicle due to low mileage I believe it should not have failed it has a internal leak had vehicle scanned code C1391 was detected for abnormal leak of ACC press. Thank you For any assistance you can provide for me unable to afford repairs at this need vehicle for transportation to and from work again. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635974January 14, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car began to jerk, made knocking noises, miss fires on cylinder 1, 2 and 4, coolant leakages, oil leakages, compression issues and the check engine light keeps turning on and off. My safety has been put into play because, the car would jerk many of times as it would want to stop as I was driving. I would then have to pull over and call for assistance. Per the Toyota service advisor he recommended that I needed a new rebuilt engine kit. The extended warranty company stated that I was negligent with my car and denied my claim and refused to pay for the 10 grand motor and I had to tow my car to another shop. However, the car at this time is still experiencing the same malfunctions. The warning lamps are still showing at this present time and prior to the failure of problem. This car meets the "Lemon law guidelines, However, I have been informed otherwise that I don't meet the criteria for lemon law due it being expired sometime last year in Oct of 2024. As stated this is a lemon car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633406December 31, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The Head Gasket failed on my vehicle, and began to burn coolant and overheat my engine. Upon description of the issue, a dealership mechanic was able to diagnose the issue. The sudden failure of my vehicle due to overheating while driving was extremely risky, and I had no indication that the issue was a head gasket until a dealership mechanic was able to look at my vehicle after being towed. I had taken my vehicle to a third-party mechanic, and they could not tell me why my vehicle was burning coolant, but provided a temporary Stop-Leak fix that did not hold. The first appearance of the Check Engine light was about 9 months ago, was assumed to be the spark plugs, which I had replaced, but then my coolant light started coming on with the check engine light for about a week before the engine overheat incident. The vehicle has been inspected by a Toyota Hybird Mechanic. No other inspections have been done. My safety and other's safety was put at-risk as my steering, speed control, and speed monitoring systems immediately shut off once the system detected an overheat, making it difficult to pull over safely and slowly to address the issue/call a tow truck. I required physical assistance from another motorist to move my vehicle off the road to allow others to pass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630689December 14, 2024
SERVICE BRAKES
Brake Actuator Valve Wear all lights relating to brakes are on, Dec. 12th 2024. The warranty for this expensive fix ended March, 2024 or 150k miles, there are only 106k miles on the vehicle. Something that is such a safety hazard SHOULD not have a date. We are experiencing unexpected loss of brake power while driving, accompanied by multiple dashboard warning lights, so we are unable to drive to the Toyota Dealership to have it scanned for issues. Toyota has advised us NOT to drive the vehicle, and we live 40 min from the nearest dealership. We bought the car from a Toyota dealership used, and they should have fixed this before selling the vehicle. Complete negligence and a huge safety issue. We only ask that they warranty be extended for the entire year of Dec. so that we can get this fixed asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630293December 12, 2024
SERVICE BRAKES
Brake light and several other lights suddenly came on. The brakes became spongy. Taken to a repair place close enough for walking for diagnostic work. It showed that the brake booster needs to be replaced. There was a campaign for this problem, so Toyota knows that it is/was a problem. That campaign has apparently ended. This is a very expensive repair on a car that I expected to use the rest of my life. There was no warning by the dealership from which I purchased the car that this was a possible pending problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621260October 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Car was diagnosed at a Toyota dealership with a brake booster issue reading code 20TE07 after my vehicles brakes suddenly would not work and the car continued to jolt forward. The brakes wouldn’t stop the car. According to Toyota, my vehicle is three months outside of the warranty period but under the covered mileage so we are left to repair this defect ourselves. This was a very dangerous situation and could have cost us and our children our lives instead of just the $4800 repair cost. This has happened to both of our Prius’s so this is not a rare issue. Toyota needs to have a plan for these parts failing suddenly and they should all be recalled for safety in my opinion. The experience was very scary and we had zero control over the vehicle when the brakes suddenly went out. Where do I join the class action lawsuit?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616427September 25, 2024
SERVICE BRAKES
Brake actuator failure, coded as C1391. known issue by Toyota which can result in loss of brakes if not repaired. symptoms of problem: pulsing air sound from master brake cylinder, and/or all braking system lights illuminate on dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610337August 22, 2024
SERVICE BRAKES
Brakes failed to stop vehicle for over almost ½ of a block. The driver, a young woman, was so terrified that she is refusing to drive the car even after the brakes have been repaired. It is my understanding that Toyota is aware of this problem and has issued directives for its dealers to make the necessary repairs. However, I was told that this was extended to 150,000 miles or 10 years from first in service date. I am including the invoice from Lipton Toyota for over $4,000 and I am respectfully requesting that Toyota makes this right and refunds this money. The failure of a braking system represents a critical life threatening situation of which no one can deniy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608949August 16, 2024
SERVICE BRAKES
I have a 2014 Toyota Prius V. I was driving down the highway at 55 m/h when my brakes became spongy all of a sudden and the ABS, traction and brake lights came on the dashboard. I was very scared and seeing that my brakes were failing I almost caused an accident that could have cost my life and my family's. I managed to get home safely and after scanning the system got the code C1391 - ABORMAL LEAK IN ACCUMULATOR. I did some research and this defect is so well known that Toyota launched a costumer program to replace the booster for free. I took it to a Toyota dealership and they wont't replace it though because the program expired a couple of months ago. This is an expensive and life-threatening part. The defect comes from the manufacturing facility, not from usage, so Toyota should be responsible for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608760August 15, 2024
SERVICE BRAKES
I am a US military member stationed in Germany. I bought my Toyota Prius V used, in 2020, knowing I'd be stationed in Europe and expressly because of Toyotas reliability and Prius's great mileage. This was our family's third Prius and a sixth Toyota vehicle. It's been almost exactly 2 years since my family moved to Germany, when one day I was driving through a small town, below the speed limit of 35 mph (50 km/h). Suddenly, while driving, the red BRAKE light, yellow ABS light, and red brake system warning lights came on all at once. The car's brake continued to work normally but I also started hearing a low volume, frequent, 1-sec long electronic buzzing sound coming from somewhere the front of the car, on the driver's side. It was audible every 3 seconds or so, even after the car was put in Park and turned off, then it went off after a couple minutes. I took the car to a local German Toyota leadership to have the problem diagnosed. The Service Department told me later that day the DTC1391 was identified, and the brake booster assembly + brake booster pump assembly needed to be replaced, at a total cost of this repair being over EUR 9,000 (around $9,900). The parts themselves were quoted to cost EUR 3,500 and EUR 4,000 each, and would have to be ordered from the US. I cannot afford to pay $10K to repair a 10-year old car. After some research, I discovered while Toyota never issued a recall, they knew about this brakes problem since 2018. I found several "Customer Support Program" notifications to Prius owners for this specific problem, including the one numbered 20TE07 which applied to 2012-2015 Prius's V. It told dealers to do this repair free of charge and extended the coverage for 10 years or 150,000 miles It also had info on repair cost reimbursement to customers. Hoping I could get my car fixed and file for reimbursement I called Toyota US and was told this CSP expired in Mar 2024 for my VIN and that there was nothing Toyota would be able to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599296July 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Four warning lights related to the braking system illuminate, followed by what seems to be the cessation of the ABS. After 5 minutes of driving, the lights went off and abs returned, although brakes are shaky. The abs seems to be a known faulty park and is covered under warranty but only up to 150,000 miles. When taken to a dealer, the repair shop recommended I call corporate. Citing the arbitrary mileage limit, the Toyota mechanic seemed convinced the corporate office would cover the cost, saying he’s seen it done on a case by case basis. This coverage should be made unilaterally for all car owners with this defect, not simply those willing to fight for it. Class action lawsuits over what seems to be a similar issue have been privately settled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597987July 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Toyota Prius V. The contact stated that the vehicle was previously involved in two car crashes, where the vehicle rear-ended other vehicles due to the brakes failure. The air bags did not deploy. A police report was filed after the second crash, but the information was not available. The contact stated that the other driver sustained unknown injuries during the second crash. The vehicle sustained damages and was repaired. There was no further information provided. Additionally, the contact stated while driving at various speeds and depressing the brake pedal, the brakes made an abnormal sound and the brake pedal was spongy. The contact stated that the vehicle hesitated to respond. The ABS warning light and several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer informed the contact that it was a known failure; however, the repair could not be covered because the vehicle had a salvage title. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11594033June 12, 2024
SERVICE BRAKES
Completely unannounced and sudden brake failure, which caused a failure in the traction control and ABS system as well. Most likely brake actuator pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563218January 3, 2024
SERVICE BRAKES
2014 Toyota Prius V [XXX] [XXX] (17:45 CST) Sudden loss of braking ability. Brake pedal goes nearly to the floor. Nearly caused collision. ABS, BRAKE, VSC and Orange Exclamation Point Warning all indicated simultaneously. Brake ABS pump / actuator makes buzzing sound audible in driver seat about every 5 seconds. CSP/TSB coverage apparently expired 75 days ago. Occurred at mileage 152,589. Open case with Toyota # [XXX] Vehicle not yet inspected by dealer. Vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557444November 29, 2023
UNKNOWN OR OTHER
Hands free controls were deactivated on vehicle. No longer able to use Blue tooth. This presents a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541743August 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was firm which made it hard to stop the vehicle. No warning light was illuminated. The vehicle was diagnosed by a dealer, and it was determined that there was a leak in the brake booster pump assembly. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that parts to repair the vehicle was not available. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius V