Toyota Highlander Complaints (2013)

212 consumer complaints on file.

#10897242August 19, 2016
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE HESITATES WHEN ACCELERATING, USUALLY WHEN MAKING A TURN FROM A STOP OR MOVING SLOWLY. IT IS ESPECIALLY HAZARDOUS WHEN TRYING TO MAKE A LEFT TURN IN FRONT OF ONCOMING TRAFFIC. HAS HAPPENED MULTIPLE TIMES, NOT JUST THE DATE BELOW. THE DEALER CAN NOT DUPLICATE THE PROBLEM. WE BOUGHT THE CAR IN EARLY 2014 NEW, AND NOTICED THIS PROBLEM BEFORE 5,000 MILES. THE CAR NOW HAS 22,000 MILES AND IT STILL DOES THIS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892270August 1, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
8/1/2016 2013 HIGHLANDER HYBRID WAS TRAVELING AT 60MPH WHEN LIGHTS ON DASH STARTED BLINKING WITH A LOUD BEEPING NOISE. BRAKE MALFUNCTION, CHECK ABS WAS READING ON THE INFORMATION SCREEN. TRAFFIC AHEAD ON 2 LANE HIGHWAY WITH A SPEED LIMIT OF 55MPH HAD SUDDENLY STOPPED AND I WAS FORCED TO SLAM ON BRAKES. AT THIS POINT THE BRAKES FELT VERY HEAVY, HEAVIER THAN USUAL, AS I DETECTED WHEEL LOCK UP AND PROCEEDED TO PUMP THE BRAKES TO AVOID REAR ENDING THE VEHICLE AHEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884514July 13, 2016
POWER TRAIN, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED FROM THE CRASH SITE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. UPDATED 09/01/16*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10876055June 23, 2016
UNKNOWN OR OTHER
AFTER PRESSING THE IGNITION BUTTON TO TURN OFF THE ENGIN WHEN IN PARK, I CAME BACK TO THE CAR TO FIND IT RUNNING. THIS HAPPENED SEVERAL TIMES. I REPORTED IT TO THE DEALER WHO SAID THAY HAD NO INFORMATION NOR WERE THERE ANY BUILTINS FRO TOTOTA. PARKED THE CAR AT THE PHL AIRPORT FOR 5 DAYS, CAME BACK TO FIND NO GAS. CAR HAD BEEN RUNNING WILE I WAS GONE UNTIL IT RAN OUT OF GAS. SAW IN THE NEWS THAT A US SENATOR FROM PA WAS INVESTIGATING THESE EVENTS. OCTOBER 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876184June 23, 2016
STRUCTURE:BODY
WHEN THE LIFT GATE OF MY TOYOTA HIGHLANDER WAS CLOSING I HEARD A CLUNK AND SAW THE LIFT ARM DETACH FROM THE BODY OF THE VEHICLE. I TOOK IT TO THE DEALER AND WAS TOLD NO WARRANTY OR EXTENDED WARRANTY WOULD COVER THE DAMAGE. I HAVE 41,000 MILES ON THE VEHICLE AND THE PLATINUM EXTENDED WARRANTY. I SEARCHED THE INTERNET AND WAS SHOCKED TO SEE SO MANY LAWSUITS AND COMPLAINTS AGAINST TOYOTA FOR THIS DESIGN FLAW. I HAVE SPOKEN TO THE REGIONAL TOYOTA OFFICE AND THE MOST THEY ARE WILLING TO DO IS 50% OF THE BILL WHICH WOULD LEAVE ME TO PAY $1700.00. CONSIDERING IT LOOKS TO ME THAT A $2 BOLT IS THE CULPRIT, I BELIEVE THIS IS SOMETHING THAT THE MANUFACTURER SHOULD HAVE RECALLED NOT JUST DONE A SILENT SERVICE BULLETIN. IF YOU COULD CONTACT TOYOTA AND TELL THEM THEY SHOULD DO THE RIGHT THING AND REPLACE THE DEFECTIVE LIFT GATE BECAUSE OF A TERRIBLE DESIGN, I WOULD APPRECIATE IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870233May 22, 2016
UNKNOWN OR OTHER
CAR HESITATES UPON ACCELERATING FROM A STOP AS IF IT WAS COASTING. IT DOESN'T HAPPEN EVERY TIME BUT IT HAS OCCURRED FROM THE DAY I BOUGHT IT. THE HESITATION CAN BE FROM 2-4 SECONDS. IT ALSO HAPPENS WHEN TURNING FROM A STOP. PLAYING WITH THE GAS PEDAL DOESN'T SEEM TO HELP BUT ,CURIOUSLY, SHIFTING INTO NEUTRAL AND THEN BACK TO DRIVE SEEM TO STOP THE HESITATION. I HAVEN'T EXPLORED THIS RIGOROUSLY; JUST TRIED IT A COUPLE OF TIMES. I COMPLAINED TO THE DEALER AND THEY HAVE DENIED IT IS A PROBLEM: OBVIOUSLY THEY DON'T KNOW WHAT TO DO WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864174May 10, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO LOSE POWER WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.....UPDATED 07/05/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862580May 2, 2016
ENGINE
THE CAR HAS BURNED 1 QT OF OIL EVERY 1500 MILLES OR SO SINCE DAY1... TOYOTA WILL DO NOTHING TO REPAIR THE INTERNAL ENGINE PROBLEM AS THEY SAY IT IS ACCEPTABLE PER THEM TO BURN 1 QT EVERY 1200??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855653April 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. IN ADDITION, THE FAILURE OCCURRED WHEN DRIVING 40 MPH OR HIGHER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER A MANUFACTURER WARRANTY FOR THE TRANSMISSION IN NOVEMBER OF 2015. THE CONTACT STATED THAT THE TRANSMISSION UTILIZED WAS REBUILT. THE DEALER DIAGNOSED THAT THE TRANSMISSION UTILIZED FOR THE REPAIR MET THE MANUFACTURER STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839478March 2, 2016
VEHICLE SPEED CONTROL
LETTER FROM CONSTITUENT REGARDING THE ISSUE OF UNINTENDED ACCELERATION IN TOYOTA AND LEXUS VEHICLES. *SMD 2013 TOYOTA HIGHLANDER. THE CONSUMER STATED AS SHE WAS ABOUT TO PUT THE VEHICLE IN REVERSE TO REPOSITION THE VEHICLE, IT SUDDENLY LURCHED FORWARD WITH THE ENGINE RACING . IT WAS IF THE ACCELERATOR WAS FLOORED. WITHIN A COUPLE OF SECONDS THE VEHICLE JUMPED OVER THE CEMENT PARKING BLOCK AND INTO A POLE. THE VEHICLE HAD SIGNIFICANT DAMAGE BETWEEN $13,000 AND $15,000. THE CONSUMER WAS INFORMED THE CARPET FLOOR MAT WAS FOUND TO BE UNATTACHED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10826157February 15, 2016
STEERING
TOYOTA 2013 HIGHLANDER WITH 31237 MILES HAD TO REPLACE THE STEERING SHAFT DUE TO THUD-THUD NOISE WHEN TURNING RIGHT OR LEFT. I BOUGHT CAR NEW FROM DEALERSHIP. CAR STILL UNDER WARRANTY BUT WAS TOLD IT WILL PROBABLY HAPPEN AGAIN. PARTS AND LABOR ESTIMATED TO BE $500+ EACH TIME IN THE FUTURE. ACCORDING TO INFORMATION ON INTERNET THIS IS NOT A RANDOM ISSUE WITH HIGHLANDERS AND HAS BEEN GOING ON FOR SOME TIME. THIS APPEARS TO BE A DESIGN FLAW THAT IS BEING IGNORED WITH THE OWNER BEING REQUIRED TO FOOT THE BILL. NEVER HAD A STEERING SHAFT ISSUE IN THE CARS I HAVE PREVIOUSLY OWNED SOME FOR OVER 100,000 MILES, U.S. MADE OR NON-U.S. MADE MODELS. THE NEW PART IS GUARANTEED FOR ONE YEAR...THAT IS NOT ACCEPTABLE FOR A KNOWN REOCCURRING ISSUE OF WHICH TOYOTA IS AWARE . I CALLED TOYOTA NATIONAL CUSTOMER RELATIONS IN TORRANCE, CA AND SPOKE WITH REPRESENTATIVE WHO WAS VERY POLITE BUT OFFERED NO RECOURSE FOR THIS ISSUE. VERY DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810862December 17, 2015
VEHICLE SPEED CONTROL
PERIODICALLY HESITATES WHEN ACCELERATING - DOESN'T MOVE, DOESN'T ACCELERATE - NOTHING - ALMOST LIKE CAR NOT RUNNING. DOES IT FROM STOPPED POSITION OR WHILE MOVING. HAPPENED TWICE YESTERDAY, AFTER BEING STOPPED AT RED LIGHT AND WHEN TURNING ACROSS LANE OF TRAFFIC (CITY STREET). HAS DONE IT WHEN PASSING ON INTERSTATE - NEVER KNOW WHEN IT WILL HAPPEN. IT'S SCARY AND BY THE TIME IT KICKS IN, TRAFFIC IS FAST APPROACHING. WORRY THAT ONE DAY IT WILL NOT ENGAGE AND I WILL GET HIT. DOESN'T MATTER IF HOT OR COLD, WET OR DRY, DRIVING SHORT TIME OR LONG TIME. DEFINITELY AN ACCIDENT (AND DEATH) WAITING TO HAPPEN. DEALERSHIP SAID THEY HAVE NOT HEARD COMPLAINT BEFORE AND CAN'T FIX IT UNLESS CODE APPEARS. FIND THAT HARD TO BELIEVE SINCE OWNER'S WIFE DROVE IT. SENT COMPLAINT TO TOYOTA WITH COPIES OF SIMILAR COMPLAINTS FOUND POSTED ONLINE. WONDER IF IT IS RELATED TO TRANSMISSION BECAUSE I CAN SOMETIMES FEEL BRIEF CHANGES IN RPM (OUTSIDE OF HESITATION ISSUE). PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809984December 14, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE COMPLAINT HAS TO DO WITH COMPUTER SYSTEMS ON THIS VEHICLE. SOME OF THE COMPLAINT IS CONVENIENCE, BUT WORRISOME BECAUSE OTHER SYSTEMS SEEM TO BE INVOLVED AS WELL. THE COMPUTER SCREEN HAS ALWAYS BEEN SLOW/HESITENT, WITH VARIOUS "GLITCHES". VEHICLE HAS GPS MAPPING SCREEN WHICH OCCASSIONALLY "DISCONNECTS" AND RESETS TO BLANK SCREEN. THE BLUETOOTH AND OTHER SYSTEMS HAVE ALSO "DISCONNECTED" AND COULDN'T BE RESET UNTIL THE VEHICLE WAS STOPPED AND TURNED OFF. THE HEADLIGHTS SOMETIMES DO NOT SHUT OFF, DAY/NIGHT DOESN'T WORK PROPERLY. HAVE HAD OCCASSIONAL PROBLEMS WITH DOOR LOCKS NOT WORKING AS THEY SHOULD. NEVER KNOW WHEN AND WHICH SYSTEMS WILL BE AFFECTED. I HAVE ALSO FILED A COMPLAINT ABOUT INTERMITENT NON-ACCELERATION ISSUES, WHICH MAYBE RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809977December 14, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
FROM STOP (AT TRAFFIC LIGHT, MERGING, ETC), PRESS ON GAS PEDAL FOR ACCELERATION AND VEHICLE DOES NOT GO, HESITATES, THEN DOES ACCELERATE. THIS HAS HAPPENED MULTIPLE TIMES, INTERMITTENTLY, AND HAS BEEN REPORTED TO TITUS WILL TOYOTA DEALERSHIP. SINCE THEY HAVE NOT DUPLICATED IT, PROBLEM CONTINUES INTERMITTENTLY. NEVER KNOW WHEN THIS WILL OCCUR. IT IS VERY DISCONCERTING AND DANGEROUS. THIS VEHICLE HAS A LOT OF "COMPUTER" GLITCHES WITH GPS MAPPING, BLUETOOTH, AUTO LIGHTS, ETC. MAYBE RELATED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809549December 10, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STARTING THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE OCCURRED APPROXIMATELY THREE TIMES. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808876December 7, 2015
SERVICE BRAKES
WHILE DRIVING UPHILL, THE BRAKES MALFUNCTIONED AND BRAKES (AND THE GAS) WOULDN'T WORK. MY CAR SLID BACKWARDS DOWN THE HILL INTO A STREET WITH AN ONCOMING CAR. BRAKE FUNCTION DID NOT RETURN THE ENTIRE SLIDE DOWN THE HILL (APPROX. 65 FEET), AND THE SCREEN ON THE DASHBOARD SAID "BRAKE MALFUNCTION, CONTACT DEALER IMMEDIATELY" IT WAS TOWED TO THE DEALERSHIP OVER A WEEK AGO WITH NO RESOLUTION TO DATE FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795131November 20, 2015
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL WAS ENGAGED AND THE RPMS INCREASED RAPIDLY TO 5,000 FOR A BRIEF MOMENT AND THEN RESUMED NORMALLY. THE FAILURE OCCURRED WHEN DRIVING UP AN INCLINE AND ALSO WITHOUT THE CRUISE CONTROL ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781072October 9, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN ACCELERATING FROM A STOP OR A BREAK WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES AND, EACH TIME, THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL UP TO THREE TIMES IN ORDER TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT ONE OF THE COMPUTER MODULES THAT REGULATED ACCELERATION WAS FAULTY. THE DEALER COULD NOT DETERMINE WHICH OF THE MODULES WAS FAULTY; THEREFORE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ISSUED A CASE NUMBER TO TAKE TO THE DEALER. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777920September 27, 2015
AIR BAGS, STRUCTURE:BODY, SUSPENSION
VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED PROPERLY IT WOULD HAVE PROTECTED THE DRIVER'S HEAD FROM IMPACTING AND SHATTERING THE WINDOW. SINCE THE SIDE CURTAIN AIRBAG DID NOT DEPLOY IN WHAT APPEARS TO BE AN OBVIOUS SITUATION, I AM NOW CONCERNED THAT NONE OF THE AIRBAGS IN THAT VEHICLE WILL DEPLOY UPON IMPACT AND I AM DRIVING AN UNSAFE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10761949September 7, 2015
EQUIPMENT ADAPTIVE/MOBILITY
STARTING THIS SUMMER OUR 2013 TOYOTA HIGHLANDER WAS HAVING A TERRIBLE ODOR COMING FROM THE AC. WENT TO DEALER AND WAS TOLD THEY WOULD CLEAN OUT THE AC/ EVAPORATOR BOX WITH AMMONIA AND THEN PUT A MINT SPRAY TO REDUCE AMMONIA SMELL. PAID $65 FOR THIS SERVICE. ON WAY HOME I SMELL NOTHING BUT A STALE ODOR. THE NEXT DAY THE MOLDY SMELL WAS BACK. DIDN'T EVEN HAVE TO START CAR. THE SECOND I OPENED DOOR IT HIT ME. I WENT ON GOOGLE AND SAW A NUMBER OF PEOPLE WERE HAVING SAME PROBLEM WITH TOYOTA CARS. NOT JUST A HIGHLANDER!! THE AVALON,CAMRY AND OTHERS ARE HAVING THIS SAME ISSUE. THE PROBLEM APPEARS TO BE MOLD IN THE EVAPORATOR BOX AND VENTS. HAVE HAD MANY VEHICLES AND NEVER A PROBLEM LIKE THIS ONE. BOUGHT THE CAR NEW AND FOR TOYOTA NOT TO ADMIT TO A BAD DESIGN IS DISAPPOINTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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