Toyota Highlander Complaints (2013)

212 consumer complaints on file.

#11196905April 17, 2019
UNKNOWN OR OTHER
BACK DOOR LOCKS AND PASSENGER FRONT DOOR LOCKS QUIT WORKING WITH UNLOCK/LOCK SWITCH AND REMOTE. I HAD THE FRONT LOCKS REPLACED BEFORE WARRANTY WAS UP. THE BACK PASSENGER DOOR DIED RIGHT AFTER WARRANTY WAS UP. HOWEVER THE FRONT PASSENGER DOOR LOCK IS DEAD AGAIN. THE FRONT DRIVER SIDE DOOR LOCK IS ON THE FRITZ TOO. USING THE REMOTE OR USING REMOTELESS(TOUCHING THE HANDLE ON PASSENGER FRONT SIDE) ENTRY DOESN'T LOCK OR UNLOCK THE 3 DOORS, THE LOCK/UNLOCK BUTTON ON THE 3 DOORS DON'T WORK. FROM WHAT I HAD READ TOYOTA HAS KNOWN ABOUT THESE LOCKS SINCE 2004 BUT CONTINUE TO USE THEM. THE ONLY WAY TO UNLOCK THE DOORS IS PUSHING THE LOCK SWITCH INSIDE THE DOOR OR USING THE KEY THAT COMES WITH REMOTE ENTRY.** THE FRONT DOORS HAPPENED BEFORE TOYOTA WARRANTY WAS UP AND WERE REPLACE. THE BACK PASSENGER DOOR HAPPENED RIGHT AFTER WARRANTY WAS UP. THEN THE BACK DRIVER SIDE HAPPENED APRIL 2018. IF THE DOORS AREN'T LOCK AND YOU PUSH THE LOCK BUTTON, IT DOESN'T BEEP TO SAY IT IS SECURED. YOU HAVE TO GO LOCK ALL THE DOORS MANUAL THEN SET THE REMOTE FOR SECURING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193497April 2, 2019
STEERING
I HAVE HEARD A KNOCKING NOISE WHEN TURNING MY VEHICLE EITHER WAYFOR THE LAST SEVERAL MONTHS. WHILE IN FOR REGULAR SERVICE TODAY, I ASKED DEALER TO CHECK THE NOISE. THIS IS A 2013 WITH 60K MILES ON IT; PURCHASED CERTIFIED USED A COUPLE OF YEARS AGO. SERVICE TECH TELLS ME IT IS RELATED TO THE STEERING COLUMN, WHICH WILL COST OVER $2000 TO REPAIR. HE CAN'T/ WON'T TELL ME THE SIGNIFICANCE OF THIS ISSUE, SAYING MAYBE IT IS "JUST A NOISE". WHEN I QUESTION THAT THIS SEEMS LIKE AN UNUSUALLY EXPENSIVE REPAIR AT 60K MILES, HE DOES NOT REALLY RESPOND. A QUICK GOOGLE SEARCH REVEALS THAT THIS IS AN EXTENSIVE ISSUE IMPACTING MANY 2008-2013 HIGHLANDERS. TOYOTA HAS GONE SO FAR AS TO HAVE PUT OUT A TECHNICAL SERVICE BULLETIN REGARDING THIS ISSUE. IT ALSO APPEARS THIS ISSUE IS BEING "INVESTIGATED" BY SAFETY BOARD. STEERING IS A CRITICAL SAFETY COMPONENT OF A VEHICLE (OBVIOUSLY). NOT ONLY HAS THIS NOT BEEN MADE AN OFFICIAL RECALL BY TOYOTA, I WAS NOT INFORMED AT TIME OF PURCHASING THIS CERTIFIED VEHICLE OF THIS ISSUE, NOR WAS I TOLD TODAY BY SERVICE THAT THIS IS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193036April 1, 2019
UNKNOWN OR OTHER
RAIN WATER IS FUNNELED INTO 'GUTTERS' WHICH ARE INTERNAL TO THE BODY OF THE CAR. IF DIRT, LEAVES OR OTHER DEBRIS GET INTO THE GUTTER SYSTEM, IT CAN BLOCK THE FLOW OF WATER WHICH THEN COMES INTO THE CAR VIA THE ROOF AND SUNROOF SYSTEM. ANY MOVEMENT OF THE CAR, ONCE THE GUTTERS WERE FLOODED, CAUSE WATER TO COME FROM THE ROOF ONTO THE THE DRIVER'S LAP. THIS WATER THEN CAUSED A FLOODING OF THE FLOOR OF THE DRIVER AND PASSENGER'S SIDE FRONT FOOT AREAS. THE FLOODING RISK WAS NOT SHARED WITH ME WHILE PURCHASING THE CAR AND THE POTENTIAL RESOLUTIONS SHARED ONCE IT DID HAPPEN ARE UNACCEPTABLE. THE RESOLUTION MY TOYOTA DEALER SHARED WAS (1) PARK IN A GARAGE AND (2) BRING THE CAR IN ONCE A YEAR TO HAVE THE GUTTER SYSTEM FLUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192146March 28, 2019
SERVICE BRAKES
ABS SYSTEM ISSUE. WHEN APPLYING BRAKES THE ABS MAKES VERY LOUD NOISES LIKE KNOCKING VERY LOUD. LOCAL MECHANIC FOUND THAT THE ROUND DRUM ATTACHED TO THE ABS WAS VERY HOT. VEHICLE HAD BEEN DRIVEN TO MECHANIC AND WAS STATIONARY WHEN HE CHECKED IT. BRAKE FLUID LEVEL GOOD. ABS WILL KEEP RUNNING AFTER VEHICLE IS TURNED OFF. TRYING TO KEEP CORRECT PRESSURE IN SYSTEM, I WAS TOLD. CHECKED FOR RECALL, BUT NO RECALL ON THIS VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192195March 28, 2019
STEERING
MY INTERMEDIATE STEERING SHAFT MAKES CLUNK NOSIES TURNING LEFT AT LOW SPEEDS AND NOW PROGRESS WHEN TURNING RIGHT AT TIMES. I HAVE 50K MILES AND STARTED THIS ISSUE AT 38K MILES. IT GETS LOUDER SEEMS LIKE. CONCERNED IT WILL EFFECT THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187367March 17, 2019
UNKNOWN OR OTHER
DRIVER SIDE WINDOW KEEPS POPPING OFF TRACK, WILL NOT OPERATE PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187259March 16, 2019
STRUCTURE:BODY, STEERING, WHEELS
I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11184890March 7, 2019
AIR BAGS
THE PASSENGER SIDE FRONT AIRBAG SENSOR HAS FAILED ON 4 OCCASIONS. THE DEALERSHIP HAS CLAIMED THAT THE AIRBAG SYSTEM IS FINE, BUT IT NEEDS TO BE RECALIBRATED EACH TIME. NONE OF THE OTHER AIRBAGS ARE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184534March 6, 2019
SEATS
DRIVERS SEAT DOES NOT LOCK INTO PLACE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181830February 27, 2019
SEATS
2013 TOYOTA HIGHLANDER. CONSUMER WRITES CONCERNING SAFETY ISSUE REGARDING TO BOTTOM SEAT FRAME/ ADJUSTER ASSEMBLY NOT HOLDING ITS POSITION THAT IT WAS ADJUSTED TO. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181406February 20, 2019
STEERING
MY STEERING WHEEL ON VIN#(XXXX) FEELS CLUNKY WHEN I TURN CORNERS. IT SCARES ME, LIKE IT FEELS LIKE A GHOST IS JACKING IT ABRUPTLY INTO THE TURN IT DOES NOT HAPPEN ALL THE TIME. I WENT TO THIS SITE TO CHECK UP ON PROBLEMS, AND RECALLS. PUT MY VIN # IN AND LO AND BEHOLD, PEOPLE HAVE EXPERIENCED THIS SAME THING AND FOUND THAT THE WHOLE STEERING COLUMN BECAME LOOSE AND HAD TO BE CHANGED OUT! THIS OUGHT TO BE A RECALL. I'M SCARED. TO CHECK UP ON THE SITE I USED GO HERE: HTTPS://DRIVING-TESTS.ORG/VIN-DECODER/ PUT MY VIN IN AND YOU'LL SEE 1/3 WAY DOWN THE PAGE "MOST RECENT COMPLAINTS" THERE YOU WILL READ WHAT IS HAPPENING TO MY SUV. I BOUGHT THE CAR USED FROM A TOYOTA DEALERSHIP AND THE WARRANTY IS NOT GOING TO BE USED ON THIS BECAUSE THEY DON'T KNOW OF ANY RECALL. DO I WAIT UNTIL MY STEERING COLUMN BECOMES LOOSENED? THIS HAS BEEN HAPPENING INTERMITTENTLY FROM SUMMER TIL PRESENT TIME. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176015February 10, 2019
STEERING
I STARTED FEELING A CLICKING/CLUNKING FEELING IN THE STEERING COLUMN A MONTH AGO, ESPECIALLY WHEN I MADE TURNS. I WAS ALSO ABLE TO FEEL THAT THE STEERING WHEEL HAS STARTED TO GET LOOSER. ON 2/8/19 TOYOTA RECOMMENDED THAT THE INTERMEDIATE STEERING SHAFT BE REPLACED. I HAD THIS PART REPLACED FOR $428. THERE'S 58,254 MILES ON THE VEHICLE. THIS IS MY 3RD TOYOTA VEHICLE IN 30 YEARS AND I HAVE NEVER HAD ANY MAJOR PROBLEMS IN THE PAST. I UNDERSTAND THE NEW SHAFT MAY HAVE AN IMPROVED DESIGN I HOPE SO IT DOES NOT OCCUR AGAIN. I AM VERY DISAPPOINTED THAT THERE HAS NOT BEEN A RECALL TO REPLACE THIS PART. DOES THERE NEED TO BE A SERIOUS ACCIDENT OR EVEN SOMEONE GETTING KILLED IN A CAR ACCIDENT BECAUSE OF THIS FAULTY INTERMEDIATE STEERING SHAFT??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171684January 23, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE INSIDE THE VEHICLE. THE NOISE WAS A CONSTANT DISTRACTION, WHICH MADE DRIVING DIFFICULT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PLANNED ON TAKING THE VEHICLE TO CONICELLI TOYOTA (550 RIDGE PIKE, CONSHOCKEN, PA 19428, 877-485-3193) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,188.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170590January 17, 2019
STEERING
CLUNKING NOISE FROM STEERING WHEEL. INTERNET SEARCH REVEALED POSSIBILITY OF STEERING WHEEL COMING OFF RESULTING IN ACCIDENT. THIS COULD BE A SEVERE PROBLEM AND NEEDS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163450December 26, 2018
STEERING
MY 2013 TOYOTA HIGHLANDER WAS PURCHASED USED IN 2015 WITH ABOUT 40,000 MILES ON IT. IN 2016 THE CAR STARTED TO MAKE A "THUMPING" NOISE WHEN I MAKE A LEFT TURN OVER A BUMP BUT IT DIDN'T HAPPEN OFTEN AND I THOUGHT IT WAS RELATED TO MY GARAGE ENTRY OF A 1.5" BUMP IN THE PAVEMENT. MOST NOTICEABLE AT LOW SPEEDS BUT THAT MAY BE A RESULT OF THE LOWER INTERIOR NOISE. THE CARE HAS HAD THESE NOISES BECOME MORE PREVALENT SINCE I FIRST NOTICED IT. THE CAR HAS APPROXIMATELY 80,000 MILES ON IT NOW AND IT IS GETTING MORE PRONOUNCED. IT OCCURS WHEN YOU HIT ANY TYPE OF BUMP AND MORE OFTEN WHEN TURNING THE VEHICLE. I HAVE SEEN MANY REPORTS OF THIS AND EXPECT TOYOTA TO OFFER THEIR OWNERS A REPAIR FOR THIS ISSUE. THIS IS NOT THE TYPE OF QUALITY I EXPECT FROM TOYOTA HAVING OWNED A CAMRY (1987), RAV-4 (2006) AND NOW MY SECOND HIGHLANDER (2002 & 2013).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160525December 10, 2018
STEERING
VEHICLE STARTED MAKING A CLUNKING NOISE 3 DAYS AGO. BROUGHT IT INTO THE DEALERSHIP TO HAVE IT REPAIRED. WAS INFORMED IT WAS NOT COVERED UNDER WARRANTY AND IT WOULD COST $507 IN REPAIRS. AFTER READING MANY COMPLAINTS ABOUT THE SAME ISSUE IT ACTUALLY IS MAKING ME A LITTLE CONCERNED.I HAVE ALWAYS OWNED TOYOTA'S AND NEVER HAVE HAD ANY ISSUES. MY MILEAGE IS 65,887 I TRULY BELIEVE THAT THIS ISSUE NEEDS TO BE RECALLED AND REPLACED. I NOTICED A LOUD CLUNKING NOISE WHEN I MADE LEFT HAND TURNS OR IF THERE WAS A SPEED BUMP OR A DIP. THE STEERING WHEEL ALSO DIDN'T FEEL THE SAME EITHER ALMOST LIKE IT'S LOOSE. I'VE OWNED THIS VEHICLE FOR APPROX 1 YEAR OURCAHSED CERTIFIED PRE OWNED. THE DEALERSHIP REALLY FRUSTRATED ME TODAY AND NOW I QUESTION EVEN KEEPING THIS VEHICLE. IF THIS SHAFT PLANS ON GOING OUT EVERY 30-60K MILES ID RATHER DUMP IT AND GET A DIFFERENT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155784December 3, 2018
STEERING
AROUND A YEAR AGO, AT APPROXIMATELY 58000 MILES, I BEGAN TO NOTICE A KNOCKING SOUND AND STEERING VIBRATION WHEN I TURNED IN EITHER DIRECTION AT LOW SPEED IN CITY DRIVING. I TOOK THE VEHICLE IN FOR EVALUATION AT RICE TOYOTA. THE TECHNICIANS COULD NOT HEAR ANYTHING. I TOOK IT BACK AT 61,118 IN FEBRUARY 2018 AS THE STEERING HAD GOTTEN WORSE, NOW LOOSE AND SLOPPY FEELING AT ANY SPEED. THEY COULD HEAR/FEEL IT THIS TIME AND I WAS TOLD IT WAS THE ELECTRIC POWER STEERING MOTOR AND TO JUST "TURN THE RADIO UP". I WAS READY TO TRADE THE VEHICLE IN, AS I FELT UNSAFE DRIVING IT ANYMORE, BUT KNEW I COULDN'T IN IT'S CURRENT CONDITION.I DID SOME RESEARCH AND FOUND THAT OTHERS WERE HAVING THE SAME PROBLEMS. THERE WAS EVEN A TSB (BULLETIN T-SB-0034-13) ISSUED ON 4/26/17 REGARDING THE STEERING PINION SHAFT. AFTER I FELT THAT I COULDN'T DRIVE THIS CAR IT ANYMORE, I RETURNED TO RICE TOYOTA ONCE AGAIN ON 11/24/18 AT 67,770 MILES AND THE REPAIRED THE VEHICLE. "IMMEDIATE STEERING SHAFT NEEDS TO BE REPLACED" FOR A TOTAL OF $588.23. THE VEHICLE NOW DRIVES BETTER, HOWEVER, I HAVE LOST FAITH IN IT , AS WELL AS TOYOTA. THIS IS A VERY SERIOUS SAFETY ISSUE THAT NEEDS TO TO BE ADDRESSED FOR THE SAFETY OF ANYONE DRIVING A 2008-2013 HIGHLANDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154842November 29, 2018
STEERING
MY COMPLAINT IS ABOUT STEERING COLUMN NOISES, PLAY, LOOSENESS AND FEEDBACK THROUGH THE STEERING WHEEL. IT IS DESCRIBED IN A SERVICE BULLETIN: TSB-0034-13 I HAVE 97,000 MILES ON THE VEHICLE AND THE PLAY IS BECOMING MORE NOTICEABLE AS MILEAGE INCREASES. IT IS VERY DISAPPOINTING THAT TOYOTA KNEW ABOUT THIS ISSUE AND ISSUED THE TSB BEFORE I PURCHASED IT NEW. HOW ARE OWNERS SUPPOSED TO BE NOTIFIED ABOUT THESE THINGS WHILE UNDER WARRANTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151817November 15, 2018
STEERING
STEERING MAKES A POPPING/CLICKING SOUND WHEN MAKING TURNS. SEEMS TO BE GETTING WORSE AS IT STARTED WITH JUST TURNING LEFT AND NOW DOES IT RIGHT AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150308November 9, 2018
STEERING
CLUNKING NOISE WITHIN THE STEERING WHEN I TURN, ESPECIALLY AT LOWER SPEEDS. TOOK IT TO A REPAIR SHOP AND THEY INDICATED IT WAS THE INTERMEDIATE STEERING SHAFT. 48,000 MILES AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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