Toyota Highlander Complaints (2004)

286 consumer complaints on file.

#10558769January 7, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WOULD NOT RETRACT OR UNLATCH INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555197December 7, 2013
VISIBILITY
I WAS DRIVING ON AN INTERSTATE AT APPROXIMATELY 65 MPH WHEN I HEARD A NOISE FROM THE MOONROOF. WHEN I OPENED UP THE MOONROOF SHADE THE MOONROOF WAS GONE. THE MOONROOF HAD BEEN RIPPED AWAY FROM THE GLUE AND FLEW UP INTO THE AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554039November 27, 2013
VISIBILITY/WIPER
THE DRIVER SUN VISOR KEEPS DROPPING FROM IT'S KEPT POSITION AND BLOCKS THE DRIVERS VIEW. THIS ALMOST CAUSED 2 ACCIDENTS WITH MYSELF AND THEN MY WIFE. THE SUDDEN DROPPING OF THE VISOR IS VERY DANGEROUS. I HAVE TALKED TO OTHER HIGHLANDER OWNERS AND THEY HAVE SIMILAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552733November 18, 2013
VISIBILITY/WIPER
AS I'M DRIVING THE SUN VISOR FALLS DOWN BLOCKING MY VISION. THIS PROBLEM CAN CAUSE AN ACCIDENT. THERE IS A DEFECT IN THIS ITEM AND TOYOTA NEEDS TO CORRECT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543458September 13, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ENTERING THE HIGHWAY, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED KNEE, CHEST AND ARM INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12-05-13 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10525448July 15, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
AS I EXITED THE FREEWAY I TOOK MY FOOT OFF THE ACCELERATOR AND APPLIED THE BRAKE. THE CAR ACCELERATED AND DID NOT SLOW DOWN. I CROSSED BOTH LANES OF THE STREET AND I TURNED THE CAR TO THE RIGHT. THE WHEELS OF THE LEFT SIDE OF THE CAR HIT THE CURB AND THE FRONT AND REAR WHEELS ON THE LEFT SIDE OF THE CAR BROKE OFF. THEN, THE CAR WENT OVER THE CURB AND HIT THE STATE SIGN WITH THE LEFT FRONT OF THE CAR. THE CAR GOT STUCK IN DEEP MULCH FROM RECENT LANDSCAPING AND CAME TO A STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10510792May 6, 2013
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT NOTICED CONDENSATION AND MOISTURE IN BOTH THE DRIVER AND PASSENGER SIDE HEADLIGHT LENSES. IN ADDITION, THE DRIVER'S SIDE HEADLIGHT LENSES HAD MELTED AND EXHIBITED A BUBBLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10507360April 6, 2013
ENGINE, POWER TRAIN
VEHICLE WAS DRIVEN NORMALLY AND PARKED. WHILE PARKED, OWNER NOTICED SMALL LEAK UNDER FRONT AXLE, INVESTIGATED AND LEAK APPEARED TO BE TRANSMISSION FLUID OR ANTIFREEZE. OWNER DROVE VEHICLE NEXT DAY, PARKED AND NOTICED LEAK WAS LARGER. OWNER TOOK VEHICLE TO DEALER NEXT MORNING AND WAS TOLD THE HEAD GASKET WAS FAILING. DEALER SAID ALTERNATIVES WERE TO REPAIR HEAD GASKET ($3200+), REPLACE ENGINE OR BUY ANOTHER VEHICLE. OWNER DECLINED REPAIR AND TOOK VEHICLE TO INDEPENDENT MECHANIC, WHO CONFIRMED HEAD GASKET LEAK AND RECOMMENDED EITHER SEALANT ($250) OR HEAD GASKET REPAIR ($1200). OWNER CHOSE SEALANT. ABOUT FOUR DAYS AFTER SEALANT FIX, OWNER WAS DRIVING VEHICLE AND STOPPED AT A STARBUCKS DRIVE-THROUGH. MINUTES INTO THE WAIT, THE VEHICLES TEMP GAUGE BEGAN TO CLIMB RAPIDLY. OWNER REVVED ENGINE AND TEMP DECLINED. OWNER DROVE VEHICLE HOME AND INSPECTED ENGINE, DISCOVERED COOLANT HAD BEGUN TO SPRAY FROM OVERFLOW RESERVOIR. OWNER LET VEHICLE COOL. NEXT DAY, OWNER DROVE VEHICLE AT MODEST SPEED ACROSS TOWN, WATCHING THE TEMP GAUGE. TEMP WOULD INCREASE INCREMENTALLY, THEN DECLINE, BUT NO OVERHEATING APPEARED. THIRD DAY, OWNER DID SAME, BUT THIS TIME, AS OWNER APPROACHED HIS HOME, THE TEMP GAUGE SHOT TO RED. OWNER PARKED IN DRIVEWAY, OPENED HOOD AND FOUND OVERFLOW RESERVOIR BUBBLING, COOLANT SPRAY AND OVERFLOW ON FRAME. PRIOR TO THESE INCIDENTS, ABOUT ONE YEAR AGO THE OWNER HAD BEEN TOLD BY TOYOTA DEALER THAT A FEW ENGINE MOUNTS WERE CRACKED AND NEEDED REPLACEMENT, WHICH WAS DONE. NO OTHER MAJOR REPAIRS OR ISSUES HAVE EXISTED WITH VEHICLE. VEHICLE IS NOT 10 YEARS OLD, ITS 103,500 MILES HAS BEEN GENERALLY LIGHT HIGHWAY AND SHORT-DISTANCE CITY DRIVING. OIL AND OTHER MAINTENANCE HAS BEEN ROUTINELY PERFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504763March 27, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE PARALLEL PARKING AND SLOWLY BACKING INTO THE PARKING SPACE, MY VEHICLE SUDDENLY ACCELERATED BACKWARD CRASHING INTO THE VEHICLE PARKED BEHIND ME. MY VEHICLE CONTINUED ACCELERATING BACKWARD INTO THE OTHER VEHICLE AND PUSHED IT BACK EVEN THOUGH I WAS APPLYING THE BRAKES AS HARD AS I COULD. I THEN PUT MY VEHICLE INTO DRIVE WHILE APPLYING THE BRAKES, AND IT IMMEDIATELY LUNGED FORWARD CRASHING INTO THE VEHICLE IN FRONT OF ME. WHILE CONTINUING TO ACCELERATE FORWARD, WITH THE BRAKES APPLIED, MY VEHICLE PUSHED THAT VEHICLE INTO THE VEHICLE IN FRONT OF IT. I THEN TURNED OFF THE IGNITION AND MY VEHICLE STOPPED MOVING. ALL FOUR VEHICLES SUSTAINED DAMAGE. THERE WERE NO OCCUPANTS IN THE OTHER PARKED VEHICLES. REPAIRS TO MY VEHICLE TOTALED $4,076, PLUS $1,444 FOR A RENTAL CAR. I ALSO RECEIVED A SUMMONS FOR CARELESS DRIVING. I BELIEVE THE ACCIDENT WAS THE RESULT OF SUDDEN UNINTENDED ACCELERATION DUE TO A DEFECT IN THE ELECTRONIC THROTTLE CONTROL SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10503016March 14, 2013
ENGINE
THE ENGINE OVERHEATED DESPITE THE NO INDICATION OF HIGH TEMPERATURES FROM THE TEMPERATURE GAUGE. WE HAD IT TOWED TO THE DEALER WHO MISDIAGNOSED IT INITIALLY. WE THEN DROVE IT BACK FROM DEALER (7 MILES) TO OUR HOME AND IT OVERHEATED AGAIN. NOW THE DEALER SAYS AT A BARE MINIMUM THE HEAD GASKET NEEDS REPLACEMENT ($3200) AND IT COULD NEW AN ENTIRELY NEW ENGINE. I DON'T KNOW HOW THIS IS POSSIBLE AT 86,000 MILES. AFTER DOING SOME RESEARCH I HAVE FOUND OTHERS WITH THIS PROBLEM ESPECIALLY 4 CYLINDERS BUT IT IS NOT RECALL. PLEASE HELP, I AM UNEMPLOYED AND NEED THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501099March 3, 2013
STRUCTURE:BODY
MY HIGHLANDER WAS INVOLVED IN A TOTAL LOSS CRASH BACK IN 2007, AND THE INSURANCE COMPANY PAID OUT A TOTAL LOSS CLAIM AND TOOK THE SALVAGE. I HAVE REPEATEDLY UPDATED TOYOTA THAT THE VEHICLE WAS DESTROYED, YET THEY HAVE CONTINUED TO SEND RECALL NOTICES FOR THE PSAT 4 YEARS. PLEASE MAKE THEM STOP !! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10499444February 20, 2013
ENGINE
THE THREADS IN THE ENGINE BLOCK BECAME STRIPED LEAKING COOLANT INTO THE ENGINE/PISTONS. RECOMMENDATION WAS TO REPLACE THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497711February 11, 2013
ENGINE
VEHICLE BEGAN LEAKING COOLANT FROM THE CENTER OF THE ENGINE. NO WARNING LIGHTS OR SENSORS HAVE GONE OFF PERIOD. CALLED TOYOTA DEALERSHIP AND MANUFACTURE LINE AND BOTH TOLD ME THEY HAVE NEVER HEARD OF THE PROBLEM, WHICH IS UNTRUE I FOUND HUNDREDS OF INDIVIDUALS WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496546February 5, 2013
ENGINE
THE THREADS IN THE ENGINE BLOCK BECAME STRIPED LEAKING COOLANT INTO THE ENGINE/PISTONS, BLOWING THE HEAD GASKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482953November 2, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE AT THE DEALER FOR ROUTINE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE FRONT DIFFERENTIAL WAS LEAKING FLUID ONTO THE EXHAUST. THE TECHNICIAN ADVISED THE CONTACT THAT THE SEAL AND THE GASKETS FOR THE FRONT DIFFERENTIAL WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482596October 29, 2012
VISIBILITY/WIPER, EXTERIOR LIGHTING
LATE LAST YEAR WE NOTICED THAT THE DAYRUNNING PORTION OF THE HEADLAMP COVER HAD MELTED ON THE INSIDE, NEXT TO THE TIP OF THE BULBS ON EACH SIDE. THERE IS NO WAY TO TURN THE DAYRUNNING FEATURE ON OR OFF, IT IS ALWAYS ON. NOT ONLY DOES THIS WEAR DOWN THE BATTERY, WHICH WE'VE ALREADY REPLACED IN ONE YEAR, BUT THE HEADLIGHT COVER CANNOT HANDLE THE HEAT GENERATED FROM CONSTANTLY BEING "ON". WE WOULD LIKE THIS ISSUE RESOLVED AND A DISCOUNT GIVEN ON A NEW SET, SINCE IT ISN'T OUR FAULT, AS IT COULDN'T BE TURNED OFF. HEADLIGHTS ARE EXPENSIVE, AND AT NIGHT IT IS A SAFETY ISSUE, SINCE OUR VISIBILITY IS DRASTICALLY REDUCED- WHERE WE LIVE, THERE ARE DEER AND WINDING HILLY ROADS. IF TOYOTA WON'T DO ANYTHING, WE WILL BE FORCED TO DO THIS EXPENSIVE REPAIR OURSELVES, BUT WILL BE VERY, VERY DISAPPOINTED. TOYOTA SHOULD STAND BEHIND THEIR PRODUCT, THIS IS A DESIGN FLAW AND A HUGE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479722October 11, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
RIGHT PASSENGER FRONT ROW WINDOW MOTOR STOPPED WORKING FOR NO APPARENT REASON. THIS WINDOW WAS RARELY USED SO IT WAS VERY SURPRISING. NO LONGER UNDER WARRANTY.COST $345.36 TO FIX. WAS FIXED BECAUSE OF FEAR OF NOT BEING ABLE TO EXIT VEHICLE IN CASE OF A CRASH. TOYOTA SAYS 2004 IS NOT PART OF CURRENT RECALL FOR WINDOW MOTORS BUT DEFINITELY SEEMS LIKE THE RECALL SHOULD BE EXPANDED BECAUSE HAD SAME PROBLEM HAPPEN AGAIN ON THE 2ND ROW PASSENGER SIDE WINDOW MOTOR ON JULY 09. SUDDENLY STOPPED WORKING FOR NO APPARENT REASON AND AGAIN THIS WINDOW BARELY USED. COULD NOT AFFORD TO FIX SO IT IS STUCK IN UP POSITION. HAVE CONTACTED TOYOTA AND HOPING THEY WILL EXPAND RECALL TO 2004 HIGHLANDERS. I HOPE ALL TOYOTA OWNERS WILL REPORT WINDOW MOTOR PROBLEMS AND ANY OTHER ELECTRICAL PROBLEMS TO BOTH THE NHTSA AND TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479785October 11, 2012
STEERING
WITH NO WARNING OR PRIOR INDICATION OF ANY PROBLEM, THE STEERING RACK AND PINION BROKE MAKING THE VEHICLE COMPLETELY UN-STEERABLE. TOYOTA REPAIR FOUND THAT THE POWER STEERING PUMP BELT WAS BROKEN AND THE PUMP HAD LOCKED UP. THE VEHICLE WAS BEING DRIVEN ON A FREEWAY THROUGH THE MOUNTAINS AND IT WAS JUST FORTUNATE THAT THE INCIDENT OCCURRED ON ONE OF THE FEW STRAIGHT STRETCHES AND IT WAS POSSIBLE TO KEEP THE VEHICLE ON THE ROAD SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478597October 4, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHENEVER THE WEATHER WAS HOT OUTSIDE THE DRIVER SIDE VISOR FELL DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT IT WAS CONSIDERED USAGE AND WAS NOT COVERED UNDER WARRANTY OR RECALL. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE 89,559.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478554October 3, 2012
VISIBILITY
SUN VISOR (DRIVER SIDE) FELL DOWN WHILE I WAS DRIVING ON THE FREEWAY WITH A SPEED OF ABOUT 65MPH.. IT BLOCKED MY VIEW. THANK GOD I WAS ABLE TO PULL OVER TO A SAFE PLACE. THE VISOR IS HOLDING IN PLACE BY A RUBBER BAND AND A STICK BUT THE PROBLEM IS THAT WHEN MY CAR IS PARK THE HEAT INSIDE THE CAR MELTS THE RUBBER BAND AND THE VISOR FALLS OVER AGAIN. I TALKED TO TOYOTA DEALER ABOUT THIS PROBLEM SEVERAL TIMES. THEIR RESPONSE WAS THAT MY EXTENDED WARRANTY IS OVER AND THAT THE ONLY SOLUTION WAS TO BUY A NEW VISOR FOR ABOUT $500 (+ INSTALLATION FEES AND EXTRA ELECTRONIC MIRROR CABLE). TOYOTA NEEDS TO ADDRESS THIS PROBLEM, IT IS A DRIVING HAZARD. IT SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Highlander