Toyota Highlander Complaints (2019)

514 consumer complaints on file.

#11300215January 17, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
OBNOXIOUS WIND NOISE!!! DEALER SERVICE MGR ACKNOWLEDGED IT WAS LOUD BUT SAID ALL ON HIS LOT WERE LOUD, MINE WAS MUCH LOUDER BUT TOLD IT WAS A DESIGN FLAW. IT IS. HUGE DISTRACTION WHILE DRIVING ANYTHING OVER 30 MPH. IT'S LITERALLY WIND NOISE NOT ROAD NOISE. THEY WILL NOT EVEN TRY TO REPAIR IT ... TOO BAD YOU SPENT $50,000 JUST LIVE WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299706January 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP STOPS WORKING WHILE DRIVING ON HIGHWAY AT HIGH SPEEDS, VEHICLE RIDES ROUGH INTERMITTENTLY THEN SHUTS DOWN. VEHICLE WILL NOT START UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299383January 14, 2020
UNKNOWN OR OTHER
AFTER STOPPING AT A RED LIGHT, WHEN LIGHT TURNED GREEN, I MADE A RIGHT TURN, MY 2019 HIGHLANDER STARTED TO SPUTTER, CHOPPY LIKE MOVEMENT AND ACTED LIKE IT WAS GOING TO STALL. I PRESSED ON THE ACCELERATOR SOMEWHAT MORE FIRMLY AND IT FINALLY STARTED TO MOVE MORE NORMAL. I WAS ON A BUSY CITY STREET TURNING ONTO ANOTHER BUSY CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292412January 1, 2020
UNKNOWN OR OTHER
LOUD WIN NOISE WHILE DRIVING ON A FREEWAY, I MADE SURE ALL THE WINDOWS AND SUN ROOF ARE PROPERLY CLOSE, IT IS VERY BOTHERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292174December 30, 2019
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291140December 24, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
WE STARTED THE VEHICLE THAT IS PARKED IN FRONT OF OUR HOUSE AT AROUND 8AM TO GET SOME GROCERIES. THE VEHICLE STARTED AND EVERYTHING SEEMED NORMAL. SHIFTED TO D AND STARTED MOVING AND AS I WAS LEAVING THE SPOT, I PUSHED THE BREAK TO MAKE A LEFT TURN AND IT WON'T STOP. PUSHED THE BREAK PAD SEVERAL TIMES AND THE CAR WON'T STOP. FINALLY MOVED THE GEAR TO P AND IT STOPPED AND THE ENGINE TURNED OFF. I STARTED THE ENGINE AGAIN AND TRIED TO REVERSE IT, IT WON'T REVERSE AND ONLY GOING FORWARD. I CALLED AUTONATION TOYOTA OF LEESBURG, THEY TOWED THE VEHICLE. THE VEHICLE WAS PURCHASED ON 11/30/19 WITH ONLY 45 MILES IN IT. IT WAS A FRIGHTENING BECAUSE MY NEIGHBOR WAS PUTTING SOMETHING TO HIS CAR AND I WAS ABOUT TO RUN AT HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287749December 8, 2019
AIR BAGS, STRUCTURE:BODY
OTHER CAR PULLED INTO INTERSECTION CAUSING OUR HIGHLANDER TO COLLIDE WITH TURNING VEHICLE. T COLLISION. NONE OF THE AIRBAGS DEPLOYED. SPEEDS AROUND 35 MPH. CAR TOTALED AND I SUSTAINED SEVERE CONCUSSION. WAS WEARING SEATBELT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11281860November 22, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I USED THE HANDS FREE DEVICE WHEN TALKING ON THE PHONE WHILE DRIVING, VIEW INCOMING EMAIL MAIL, THE NAVIGATION SYSTEM ON THE HIGHWAY. I INCURRED THIS PROBLEM FOR SEVERAL MONTHS SINCE PURCHASING THE VEHICLE IN FEBRUARY 2019.ON THURSDAY, NOVEMBER 21, 2019 I HAD ANOTHER APPOINTMENT WITH DICK DYER TOYOTA IN COLUMBIA, SC DUE TO MY AUDIO SEEMS TO HAVE A SHORTAGE IN IT. THE AUDIO SYSTEM KEEPS TURNING OFF. AN EMPLOYEE AT DICK DYER TOYOTA SAID THAT MY APPLE XS MAX CELLULAR PHONE IS THE PROBLEM. THE MALE COULD NOT TELL ME WHEN TOYOTA COMPANY UPDATED THEIR ELECTRIC SOFTWARE. HE ALSO MENTIONED THAT NUMEROUS HIGHLANDER OWNERS HAVE INCURRED THE SOME PROBLEMS. LATER THAT AFTERNOON, I CALLED TOYOTA CUSTOMER SERVICE IN CALIFORNIA AND EXPLAINED TO A FEMALE CUSTOMER REPRESENTATION ABOUT THE AUDIO ELECTRIC SHORTAGE IN A 2019 VEHICLE. VERONICA SAID THERE IS A PROBLEM WITH THEIR SOFTWARE WHICH IS A 12.1 VERSION WHICH IS NOT COMPATIBLE TO APPLE CURRENT SOFTWARE VERSION 13.2.3. I EXPLAINED TO HER ABOUT HAND FREE STATES AND THEIR LAWS. SHE MENTIONED THAT THEY WERE WORKING TO FIX THE PROBLEM BUT HAVE NOT TIME FRAME WHEN THE PROBLEM WILL BE FIX. I HAVE COMPLAINED THREE PREVIOUS TIMES ABOUT THE AUDIO. CASE NUMBER - 1911212727
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277232October 31, 2019
ENGINE, UNKNOWN OR OTHER
REAR HUMMING/BUZZING SOUND WHEN VEHICLE IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277376October 31, 2019
ENGINE, STEERING
TL* THE CONTACT LEASES A 2019 TOYOTA HIGHLANDER. WHILE DRIVING, THE ENGINE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY; HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO PAGE TOYOTA (21262 TELEGRAPH RD, SOUTHFIELD, MI 48033, (248) 352-8580) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1910282286. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271731October 28, 2019
UNKNOWN OR OTHER
BURNING ANTIFREEZE ODOR IN CABIN AFTER DRIVING FOR A FEW MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270202October 22, 2019
AIR BAGS
VEHICLE WAS IN MOTION AND COLLIDED WITH ANOTHER VEHICLE IN A T FASHION, WAS PUSHED TO THE LEFT AND RAN INTO ADDITIONAL 2 POLES, THEN STOPPED. THE VEHICLE WAS AT APPROXIMATE SPEED OF 40-45 MPH AT THE TIME OF COLLISION WITH THE OTHER VEHICLE. THE AIRBAGS OF THE VEHICLE (TOYOTA) DID NOT DEPLOY DURING ANY OF THE COLLISION EVENTS: THE OTHER VEHICLE OR WHEN IT HIT THE POLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11269776October 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM
STOPPED AT A STOP LIGHT AND WHEN IT TURNED GREEN PUSHED ON THE GAS PEDAL. THE ENTIRE CAR JERKED AND DIDN'T HAVE ANY POWER TO GO THROUGH THE INTERSECTION. THE RPM GAGE BEGAN JUMPING AS THE CAR ROLLED. I ROLLED ON THROUGH THE INTERSECTION, WAS ALMOST HIT. HAD NO STEERING ABILITY. LIGHTS AND ALARMS BEGAN GOING OFF. MESSAGE BOARD SAID TRACTION CONTROL TURNED OFF. THEN CHECK ENGINE. THEN VISIT DEALER. THEN THE CAR DIED AT THE EDGE OF THE INTERSECTION AND WE PUSHED IT OFF THE HIGHWAY ONTO A COUNTY ROAD. IT WILL NOT START AT ALL. ACTS LIKE IT ISN'T GETTING ANY GAS. THIS IS THE 3 INCIDENT WITH THIS CAR DOING THIS. WE HAVE TOWED IT TWICE TO THE DEALERSHIP. THEY REPLACED A VALVE IN THE ENGINE. THEY SAID IT WAS STUCK. APPARENTLY THAT WASN'T WHAT IS WRONG WITH IT. GLAD THIS WASN'T ON THE INTERSTATE. WE COULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258968September 30, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ME AND MY FAMILY WERE LEAVING A HOTEL IN TARRYTOWN NY. I PARKED THE CAR: TOYOTA HIGHLANDER 2019 OUTSIDE, HELPED MY WIFE AND 21-MONTH BABY INTO THE BACK SEAT AND HAD TO PUT SOMETHING IN THE TRUNK BUT IT WAS LOCKED. IN THAT MOMENT THE CAR WAS IN PARK WITH THE ENGINE RUNNING; THE GROUND WAS NOT STEEP AT ALL: 5-10 DEGREES THE MOST. I TOOK OUT THE KEY FROM IGNITION TO GO OPEN THE TRUNK WITH THE BUTTON FROM THE REMOTE. SUDDENLY THE CAR STARTED ROLLING BACKWARDS WITH MY WIFE AND KID IN THE BACK SEAT. THERE WAS A SLOPE FEW FEET AWAY FROM WHERE I PARKED AND THE ANGLE BECAME ABOUT 40 DEGREES AND IT PICKED UP SPEED QUICKLY. I RUSHED IN (DRIVERS DOOR WAS LUCKY OPEN AND FLAPPING AROUND), AT THE LAST MOMENT WAS ABLE TO PRESS THE BREAK BUT WE STILL HIT ANOTHER CAR WITH PEOPLE INSIDE. I AM THE ONLY ONE WITH VISUAL SCARS AND BRUISES ON MY LEFT LEG FROM TRYING TO CLIMB IN THE CAR, BUT MY WIFE FELT PAIN IN HER LOWER BACK THE DAY AFTER THE CRASH. THERE WERE WITNESSES AND MOST LIKELY A CAMERA, SINCE IT WAS BY THE FRONT ENTRANCE OF A MAJOR HOTEL. FROM READING AND RESEARCHING ON THIS MATTER I SUSPECT IT IS A DEFECT IN THE PARKING PAWL (THE PIECE INSIDE THE TRANSMISSION THAT HOLDS THE CAR IN PARK). THIS IS AN ABSOLUTE MANUFACTURERS DEFECT. I SAW HERE ON THE NHTSA WEBSITE THAT A PERSON FROM NJ FILED A COMPLAINT ABOUT THE EXACT SAME MATTER WITH THE SAME CAR: TOYOTA HIGHLANDER 2019 (NHTSA ID NUMBER: 11245263), JUST A MONTH AGO SO THIS IS DEFINITELY NOT AN ISOLATED CASE. PLEASE TAKE ACTION. THIS VEHICLE SHOULD BE RECALLED ASAP BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11258431September 26, 2019
UNKNOWN OR OTHER
HYBRID HIGHLANDER STALLED AS I WAS PULLING OUT OF DRIVEWAY, WAS IN MOTION WHEN MY CAR COASTED TO A COMPLETE STOP, COULD NOT BRAKE, ALL POWER SEEMED TO SHUT DOWN. MESSAGE APPEARED SAYING: HYBRID SYSTEM MALFUNCTION CONTACT DEALER. CAR WAS TOWED TO DEALER AND THE DIAGNOSTIC REPORT WAS TO IMMEDIATELY CALL TOYOTA CORPORATION. CONSUMER REPORTS SAID THIS HAS BEEN A PAST ISSUE WITH HYBRID PRIUS AND SOME HIGHLANDERS. IS TOYOTA HIDING NEW ISSUES? I AM AFRAID THAT THIS CAR WILL DIE ON A BUSY HIGHWAY, DEALER SAID IT NEEDED A NEW "WIRING HARNESS"..(?) I HAVE AN ILL CHILD THAT NEEDS RELIABLE TRANSPORTATION, IS THIS NOT ONLY UNRELIABLE BUT DANGEROUS FOR MY FAMILY? HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255253September 13, 2019
UNKNOWN OR OTHER
THE REAR AC VENTS PUMP OUT PERFUMED AIR. WE BOUGHT OUR VEHICLE IN DECEMBER SO DID NOT TEST DRIVE WITH THE AC ON OR WE WOULD NEVER HAVE BOUGHT THE CAR. I AM ONE OF MANY WHO ARE SENSITIVE TO PERFUMES AND THE POLLUTION IN THE CAR GIVES ME A HEADACHE, MAKES ME NAUSEOUS AND WORST OF ALL MAKES ME SLEEPY. I HAVE TAKEN THE CAR TO THE DEALERSHIP WHO REPLACED THE AIR FILTER WITH NO RESULTS. I HAVE TAKEN THE ISSUE UP WITH TOYOTA WHO HAS STATED THAT THERE IS NO PERFUME AND THEY ARE DONE WITH ME. I HAVE A COMPLAINT ON CAR GURUS THAT HAS PRODUCED OTHER PEOPLE WITH THIS PROBLEM. I HAVE FOUND MORE PEOPLE WITH THE SAME PROBLEM ON THE HIGHLANDER FACEBOOK PAGE. ONE COUPLE NEVER DRIVES THEIR CAR IN WARM WEATHER. ONE DRIVER SAYS THAT THEIR 2 YEAR OLD VEHICLE IS STILL PUMPING OUT THE PERFUME SO IT DOESN'T AGE OUT. THE SMELL RESEMBLES LAUNDRY PRODUCT PERFUME SO MY HUSBAND AND THOUGHT THAT PERHAPS TOYOTA USED SOME RECYCLED PLASTIC IN THE REAR VENTS WHICH WOULD BE ADMIRABLE BUT THEY DENY THAT THEY DID. I BELIEVE THAT THIS IS A SAFETY ISSUE AS THE INSIDIOUS PERFUME CAN MAKE DRIVERS SLEEPY AND SICK. I AM VERY DISAPPOINTED IN TOYOTA FOR ESSENTIALLY CALLING ME A LIAR AND I HAVE A $40,000 VEHICLE THAT MAKES ME SICK. I AM NOT HAVING ANY LUCK PUTTING MY COMMUNICATIONS WITH TOYOTA AND OTHER OWNERS INTO AN ACCEPTABLE FORMAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254630September 11, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM
2019 HIGHLANDER XLE JERKS AND STALLS, THEN LOSES POWER. THIS OCCURED ON A NEWLY PURCHASED VEHICLE THAT HAS APPROXIMATELY 13K MILES ON IT, IN STOP AND GO TRAFFIC ON A SUB-URBAN STREET. NO CHECK ENGINE LIGHT OR OTHER ALERT CAME ON, PROVIDING NO INDICATION TO THE DRIVER OF THE ISSUE. WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO THE DEALERSHIP. THEY SAID IT WAS A FUEL PRESSURE ISSUE, AND ARE REPLACING THE FUEL PUMP - A PART THAT USUALLY LASTS MORE THAN 200,000 MILES. I HAVE NO IDEA WHETHER THIS IS A FUEL PUMP ISSUE, OR A FUEL REGULATION ISSUE, AND IF THOSE FUNCTIONS ARE BOTH PERFORMED BY THE FUEL PUMP. THE DEALER DID NOT SEEM TO BE AWARE OF THE ISSUE, AND THERE ARE NO RELATED RECALLS FOR THIS ISSUE. THEY DID FIND ONE OTHER INSTANCE OF THIS OCCURRING WHEN THEY RESEARCHED IT. I'D LIKE TO KNOW FOR CERTAIN WHETHER THIS IS A FUEL PUMP ISSUE, OR A FUEL REGULATION ISSUE. THIS PRESENTED A VERY DANGEROUS SITUATION, AND I WAS LUCKY TO BE ABLE TO GET OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254633September 11, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SEVERE HESITATION WHEN GAS IS APPLIED, ESPECIALLY WHEN CROSSING HEAVY TRAFFIC AND INSTANT POWER/QUICK ACCELERATION NEEDED. ALSO NOTED WHEN GOING AROUND CORNERS, AFTER CAR HAS SLOWED DOWN BELOW 5 MPH TO MAKE THE CORNER. GAS IS APPLIED WITH HESITATION. NOTED MORE WHEN CAR IS AT A COMPLETE STAND STILL/MOVING AT SLOW SPEED THEN GAS APPLIED TO MOVE FORWARD. CAR DOES NOT MOVE/REACT INSTANTLY. I NOTICE THIS PROBLEM ON A WEEKLY (AT LEAST) BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245263August 20, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MAY 31 I WAS PICKING MY PASSENGERS AS DIVING TO UBER DRIVER. I PARKED MY VEHICLE STEP OUT TO OPEN BACK DOOR TO OPEN MY 3RD ROW SEAT BUT DOOR DIDN'T ABLE TO OPEN AND SAME MINUTES I HEARD VOICE BEEP COMING OUT FROM FRONT STEERING WHEEL. I TURNED AROUND WENT TO SEE WHAT THIS VOICE IS ABOUT.. BEFORE I TOUCHED ANYTHING MY VEHICLE START TO ROLLED BACKWARDS AND I GOT SO SCARED AND I TRIED TO HOLD THE STEERING WHEELS FROM OUTSIDE TO STOP VEHICLE SOMEHOW BUT IT WENT SO FAST DRAGGED ME OVER 100 FEETS THROWS ME ON THE STREET AND WENT OUT ON 2 HOMES PROPERTY OVER THE BUSHES AND HIT THE RAILING GUARDS ON ONE HOME . I CALLED POLICE ON THE SPOT WHERE THEY ASKED MY PASSENGERS AS WELL WHAT WAS HAPPENED AND THEY STATED WHAT I JUST WROTE HERE. AMBULANCE CAME PUT BANDAGES ON MY RIPPED LEFT KNEE AND TOLD ME TO CALL THEM IF I NEEDED THEM LATER ON. I HAD CALLED TOYOTA COMPANY AND THEY CAME TOOK MY VEHICLE TO HACKENSACK TOYOTA TO TOOK SOME INFORMATION AND AFTER 4 WEEKS SENT ME LETTER SAYING NOTHING WRONG WITH THIS VEHICLE AT ALL .... I'M SHOCKED AFTER HEARD THE VEHICLE HAD NO PROBLEM SO WHY IT ROLLED IN PARKING POSITION RIPPED MY KNEES PUT ME INTO STRESS AND POLICE REPORT MY 4 WITNESSES ALL WAS A LIE OR TOYOTAS PLAYING SOME BIG GAMES AROUND ME SO THEY DONT HAVE TO DO BIGGEST RECALL ON BRAND NEW VEHICLES ? I'M TRYING TO LET YOU GUYS KNOW THIS IS SOMETHING BIG GOING ON SO PLEASE HELP ME OUT WITH THIS SITUATION AS SOON AS POSSIBLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11244639August 17, 2019
UNKNOWN OR OTHER
THIS SUVS 2019 HIGHLANDER STANDARD 'EQUIPMENT LIST' STATES THAT IT CAN TOW UP TO 5,000 LBS. IT ONLY HAS FRONT WHEEL DRIVE. WITH A WEIGHT DISTRIBUTION HITCH INSTALLED, AROUND 4,200 LBS. TOW WEIGHT AND AROUND 370 LBS. OF TOUGH WEIGHT THE SUV HAD A HARD TIME PULLING AWAY FROM STOP LIGHTS WITHOUT THE TIRES BREAKING LOOSE. WHEN BACKING OFF OF THE ROAD ONTO A FLAT SURFACE WITH WET GRASS THE SUV LOST ALL TRACTION WITH THE TIRES SPILLING. THE TIRES DID NOT DIG INTO THE GROUND AT ALL. THEY WERE JUST SLIPPING ON TOP OF THE GRASS. I CONTACTED TOYOTA AND DISCUSSED THIS WITH THEM, WITH LITTLE INFORMATION SUPPLIED MY TOYOTA OVER ABOUT FOUR MONTH TIME PERIOD. BOTTOM LINE FROM TOYOTA THERE IS NOTHING WRONG WITH THE SUV. IF THIS SUV WOULD HAVE BEEN AN ALL WHEEL DRIVE I DO NOT THINK THERE WOULD HAVE BEEN A PROBLEM, BUT USING THIS FWD SUV TO TOW UP TO 5,000 LBS. MAYBE UNSAFE. THE ATTACHED PICS SHOW WHERE IT LOST TRACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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